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Windows Malware Removal Help & Support
Win 7 Defender removal problem
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<blockquote data-quote="Fiery" data-source="post: 92564" data-attributes="member: 9"><p>Hi David, when you tried to get to command prompt following the FRST instruction, you said there's <strong>recovery management</strong>. Did you click it to see what's in Recovery Management? Let me know.</p><p></p><p>Also, let's try this.</p><p></p><ul> <li data-xf-list-type="ul">Double click on <strong>OTL.exe</strong> to run it.</li> <li data-xf-list-type="ul">Click the <strong>Scan All Users</strong> checkbox.</li> <li data-xf-list-type="ul">Change <strong>Standard Registry</strong> to <strong>All</strong></li> <li data-xf-list-type="ul">Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check</strong></li> <li data-xf-list-type="ul">Under custom scan/fixes, copy & paste the following<br /> <br /> <br /> </li> <li data-xf-list-type="ul">Click on <strong>Run Scan</strong> at the top left hand corner.</li> <li data-xf-list-type="ul">When done, two Notepad files will open.<ul> <li data-xf-list-type="ul"><strong>OTListIt.txt</strong> <-- <em>Will be opened</em></li> <li data-xf-list-type="ul"><strong>Extra.txt</strong> <-- <em>Will be minimized</em></li> </ul></li> <li data-xf-list-type="ul">Please post the contents of these 2 Notepad files in your next reply.</li> </ul></blockquote><p></p>
[QUOTE="Fiery, post: 92564, member: 9"] Hi David, when you tried to get to command prompt following the FRST instruction, you said there's [b]recovery management[/b]. Did you click it to see what's in Recovery Management? Let me know. Also, let's try this. [list] [*]Double click on [b]OTL.exe[/b] to run it. [*]Click the [b]Scan All Users[/b] checkbox. [*]Change [b]Standard Registry[/b] to [b]All[/b] [*]Check the boxes beside [b]LOP Check[/b] and [b]Purity Check[/b] [*]Under custom scan/fixes, copy & paste the following [*]Click on [b]Run Scan[/b] at the top left hand corner. [*]When done, two Notepad files will open. [list][*][b]OTListIt.txt[/b] <-- [i]Will be opened[/i] [*][b]Extra.txt[/b] <-- [i]Will be minimized[/i][/list][*]Please post the contents of these 2 Notepad files in your next reply.[/list] [/QUOTE]
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