Remove "Ads By FirstFlix" Adware (Virus Removal Guide)

FirstFlix is an adware program (Adware.CloudGuard), that displays pop-up ads and unwanted advertisements on web pages that you visit. These advertisements will be shown as boxes containing coupons, as underlined keywords (in-text ads), pop-up ads or advertising banners.

This article contains:

What is FirstFlix?

FirstFlix is advertised as a program that will “Unlock blocked websites and digital media for Free! Our DNS service is faster than VPN, simpler to setup…”. Though this may sound like a useful service, the FirstFlix program can be intrusive and will display ads whether you want them to or not.

The FirstFlix advertisements may have a different text under the pop-up: “Powered by FirstFlix“, “Brought to you by FirstFlix“, “RocketTab powered by FirstFlix“, “Ads by FirstFlix” or “Ads powered by FirstFlix“.

These ads are aimed to promote the installation of additional questionable content including web browser toolbars, optimization utilities and other products, all so the FirstFlix publisher can generate pay-per-click revenue.

When your machine is infected with the FirstFlix adware, other common symptoms include:

Advertising banners are injected with the web pages that you are visiting.
Random web page text is turned into hyperlinks.
Browser popups appear which recommend fake updates or other software.
Other unwanted adware programs might get installed without the user’s knowledge.

Furthermore, FirstFlix changes your computer’s DNS servers to ones under their own control. This allows them to not only monitor what sites you are visiting, but to also replace requests from legitimate ad servers with their own ad servers.

How did FirstFlix got on my computer?

FirstFlix is commonly bundled with other free programs that you download off of the Internet. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed FirstFlix without your knowledge.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this FirstFlix adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place.
It goes without saying that you should not install software that you don’t trust.

How to remove FirstFlix Ads (Virus Removal Guide)

This page is a comprehensive guide which will remove FirstFlix and other adware that may have been installed on your machine.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Uninstall FirstFlix version 1.4 from Windows
STEP 2: Remove “Ads by FirstFlix” adware with AdwCleaner
STEP 3: Remove FirstFlix adware with Malwarebytes Anti-Malware
STEP 4: Double-check for the Ads by FirstFlix” browser hijacker with HitmanPro
(Optional) STEP 5: Reset Internet Explorer, Firefox or Google Chrome settings to remove FirstFlix Ads

STEP 1 : Uninstall FirstFlix version 1.4 from Windows

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

Go to the uninstall menu.
Windows 10 or Windows 8
1. To uninstall a program on Windows 10 or Windows 8, right-click on the Windows Start button and choose “Control Panel” from the pop-up menu.
2. When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
Windows 7 or Windows Vista
1. If you are using Windows XP, Windows Vista or Windows 7, click the “Start” button, then click on the “Control Panel” menu option.
2. When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
When the “Programs and Features” screen is displayed, scroll through the list of currently installed programs and uninstall “FirstFlix” from www.fistflix.info.
The malicious program may have a different name on your computer. To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll through the list, and uninstall any unwanted or unknown programs.

If you are having issues while trying to uninstall the FirstFlix program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.

If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

STEP 2: Remove “Ads by FirstFlix” adware with AdwCleaner

The AdwCleaner utility will scan your computer for the FirstFlix adware and other unwanted browser extensions, that may have been installed on your computer without your knowledge.

You can download AdwCleaner from the below link.
ADWCLEANER DOWNLOAD LINK (This link will open a new web page from where you can download “AdwCleaner”)
Before starting AdwCleaner, close your web browser, then double-click on the AdwCleaner icon.

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the “Scan” button as shown below.

AdwCleaner will now start to search for adware and other malicious files that may be installed on your computer.
To remove the malicious files that were detected in the previous step, please click on the “Cleaning” button.
AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.

When your computer reboots and you are logged in, AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer.

STEP 3: Remove FirstFlix adware with Malwarebytes Anti-Malware

Malwarebytes Anti-Malware uses industry-leading technology to detect and remove all traces of malware. It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

You can download download Malwarebytes Anti-Malware from the below link.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware Free”)
Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.

You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.

To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Scan Now” button.
Malwarebytes Anti-Malware will now start scanning your computer for the FirstFlix adware. When Malwarebytes Anti-Malware is scanning it will look like the image below.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Selected” button.

Please note that the infections found may be different than what is shown in the image.
Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.

After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

STEP 4: Double-check for the “Ads by FirstFlix” browser hijacker with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.

Click on the “Next” button, to install HitmanPro on your computer.
HitmanPro will now begin to scan your computer for the FirstFlix malware.
When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.

(Optional) STEP 5: Reset Internet Explorer, Firefox or Google Chrome settings to remove FirstFlix Ads

If you are still experiencing issues with the FirstFlix advertisements in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings. This step needs to be performed only if your issues have not been solved by the previous steps.

Reset Internet Explorer

You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

Open Internet Explorer, click on the “gear icon” in the upper right part of your browser, then click again on Internet Options.
In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now need to close your browser, and then you can open Internet Explorer again.

Reset Mozilla Firefox

If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

In the upper-right corner of the Firefox window, click the Firefox menu button (), then click on the “Help” () button.
From the Help menu, choose Troubleshooting Information.
If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Note: Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Reset Google Chrome

Google Chrome has an option that will reset itself to its default settings. Resetting your browser settings will reset the unwanted changes caused by installing other programmes. However, your saved bookmarks and passwords will not be cleared or changed.

Click on Chrome’s main menu button, represented by three horizontal lines (). When the drop-down menu appears, select the option labeled Settings.
Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example).
Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset browser settings button.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.

Your computer should now be free of the FirstFlix adware infection. You can now remove AdwCleaner from your machine, however we recommend that you keep HitmanPro and Malwarebytes Anti-Malware installed and perform regular computer scans.

If you are still experiencing problems while trying to remove FirstFlix pop-up ads from your machine, please do one of the following:

Run a system scan with Zemana AntiMalware
Start a new thread in our Malware Removal Assistance forum.

Here are 10 basic security tips to help you avoid malware and protect your device:

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.