Remove Australian Federal Police virus (Removal Guide)

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Written by: Stelian

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The Australian Federal Police (AFP) Ukash Ransom is a computer virus, which will display a bogus notification, that pretends to be from the Australian police and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.

The Australian Federal Police virus will lock you out of your computer and applications, so whenever you’ll try to log on into your Windows operating system or Safe Mode with Networking, it will display instead a lock screen asking you to pay a non-existing fine of 100 $ in the form of a Ukash or PaySafeCard code.
Furthermore, to make this alert seem more authentic, this virus also has the ability to access your installed webcam ,so that the bogus Australian Federal Police notification shows what is happening in the room.

If your computer is infected with Australian Federal Police virus, then you are seeing any of the below notifications:

The bogus alert from the Australian Federal Police Ransom will display the following message:

AFP Australian Federal Police
Attention!
Your PC is blocked due to at least one of the reasons specified below. You have been violating “Copyright and Related Rights Law” (Video, Music, Software) and illegally using or distributing copyrighted content, thus infringing Article 128 of the Criminal Code of Australia. Article 128 of the Criminal Code provides for a fine of 2 to 5 hundred minimal wages or a deprivation of liberty for 2 to 8 years.
You have been viewing or distributing prohibited Pornographic content (Child Porn/Zoophillia anr etc.) Thus violating article 202 of the Criminal Code of Australia.
Article 202 of the Criminal Code provides for a deprivation of liberty for 4 to 12 years. Illegal access to computer has been initiated from your PC, or you have been… Article 208 of the Criminal Code provides for a fine of up to AUD $100,000 and/or a deprivation of liberty for 4 to 9 years.
Illegal access has been initiated from your PC without your knowledge or consent, your PC may be infected by malware, thus you are violating the law On Neglectful Use of Personal Computer. Article 210 of the Criminal Code provides for a fine of AUD $2,000 to AUD $8,00.

The Australian Federal Police Ransom is a scam, and you should ignore any alert that this malicious software might generate and remove this trojan ransomware from your computer.
Under no circumstance should you send any money to these cyber criminals, as this could lead to identity theft,and if you have, you should request a refund stating that the program is a scam and a computer virus.

Australian Federal Police (AFP) – Virus Removal Guide

This page is a comprehensive guide, which will remove the Australian Federal Police infection from your your computer. Please perform all the steps in the correct order. If you have any questions or doubt at any point STOP and ask for our assistance.
The Australian Federal Police will start automatically when you login to your computer and display its screenlocker so that you are unable to access your computer, therefore we will need to remove this infection by using any of the below methods:
OPTION 1: Remove Australian Federal Police lock screen virus with System Restore
OPTION 2: Remove Australian Federal Police virus with with HitmanPro Kickstart
OPTION 3: Remove Australian Federal Police virus with Kaspersky Rescue Disk

OPTION 1: Remove Australian Federal Police lock screen virus with System Restore

System Restore helps you restore your computer’s system files to an earlier point in time. It’s a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.
Because the Australian Federal Police virus will not allow you to start the computer in Windows regular mode, we will need to start System Restore from the Safe Mode with Command Prompt mode.

STEP 1: Restore Windows to a previous state using System Restore

  1. Reboot your computer into Safe Mode with Command Prompt. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard.
    [Image: F8 key]
    If you are using Windows 8, the trick is to hold the Shift button and gently tap the F8 key repeatedly, this will sometimes boot you into the new advanced “recovery mode”, where you can choose to see advanced repair options. On the next screen, you will need to click on the Troubleshoot option, then select Advanced Options and select Windows Startup Settings. Click on the Restart button, and you should now be able to see the Advanced Boot Options screen.
  2. Using the arrow keys on your keyboard, select Safe Mode with Command Prompt and press Enter on your keyboard.
    [Image: Starting computer in Safe Mode with Command Prompt]
  3. At the command prompt, type rstrui.exe, and then press ENTER.
    [Image: Start System Restore to remove lock screen virus]
    Alternatively, if you are using Windows Vista, 7 and 8, you can type: C:\windows\system32\rstrui.exe , and press Enter. And if you are a Windows XP user, type C:\windows\system32\restore\rstrui.exe, then press Enter.
  4. System Restore should start, and you will display also a list of restore points. Try using a restore point created just before the date and time the Australian Federal Police lock screen virus has infected your computer.
    [Image: Restore settings to remove ransomware]
  5. When System Restore has completed its task, start your computer in Windows regular mode, and perform a scan with Malwarebytes Anti-Malware and HitmanPro, as seen in the next step.

STEP 2: Remove Australian Federal Police malicious files with Malwarebytes Anti-Malware Free

Even after using System Restore,

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the Australian Federal Police malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for Australian Federal Police virus as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Australian Federal Police
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malwar removing Australian Federal Police virus]

STEP 3: Double-check for the Australian Federal Police virus with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for Australian Federal Police malicious files.
    HitmanPro detecting for Australian Federal Police virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove Australian Federal Police virus.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

OPTION 2: Remove Australian Federal Police virus with with HitmanPro Kickstart

If you cannot start your computer into Safe Mode with Command Prompt mode, we can use the HitmanPro Kickstart program to bypass Australian Federal Police lock screen.
As the Australian Federal Police ransomware infection locks you out of your computer, you will need to create a bootable USB drive that contains the HitmanPro Kickstart program.
We will then boot your computer using this bootable USB drive and use it to clean the infection so that you are able to access Windows normally again.
You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any important data.

  1. Using a “clean” (non-infected) computer, please download HitmanPro Kickstart from the below link.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new web page from where you can download HitmanPro Kickstart)
  2. Once HitmanPro has been downloaded, please insert the USB flash drive that you would like to erase and use for the installation of HitmanPro Kickstart. Then double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows).
    To create a bootable HitmanPro USB drive, please follow the instructions from this video:
  3. Now, remove the HitmanPro Kickstart USB drive and insert it into the Australian Federal Police infected computer.
  4. Once you have inserted the HitmanPro Kickstart USB drive, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu.
    [Image: Windows Boot Menu screens]
    The keys that are commonly associated with enabling the boot menu are F10, F11 or F12.
  5. Once you determine the proper key (usually the F11 key) that you need to press to access the Boot Menu, restart your computer again and start immediately tapping that key. Next, please perform a scan with HitmanPro Kickstart as shown in the video below.
  6. HitmanPro will now reboot your computer and Windows should start normally. Then please Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

OPTION 3: Remove Australian Federal Police virus with Kaspersky Rescue Disk

If any of the above methods did not clean your infected computer, we can use a Kaspersky Rescue Disk Bootable to clean the Windows registry and to perform a system scan to remove the Australian Federal Police virus.
To create a bootable Kaspersky Rescue Disk, we will need the following items:

  • A clean (non-infected) computer with Internet access
  • A blank DVD or CD
  • A computer with a DVD or CD burner

STEP 1: Download and create a bootable Kaspersky Rescue Disk CD

  1. You can download Kaspersky Rescue Disk utility from link below:
    KASPERSKY RESCUE DISK DOWNLOAD LINK (This link will automatically download Kaspersky Rescue Disk (kav_rescue_10.iso) on your computer.)
  2. To create the bootable rescue disk, we will need to use the ImgBurn program. You can download ImgBurn from the below link, then install this program.
    IMGBURN DOWNLOAD LINK (This link will open a new page from where you can download the ImgBurn program)
  3. Insert your blank DVD or CD in your burner, then start ImgBurn and click on the Write image file to disc button.
  4. Under Source click on the Browse for file button, then navigate to the location where you previously saved the Kaspersky Rescue Disk utility (kav_rescue_10.iso), then click on the Write button.
    [Image: Bootable Kaspersky Rescue CD]
    That’s it, ImgBurn will now begin writing your bootable Kaspersky Rescue Disk.

STEP 2: Start your computer using the Kaspersky Rescue Disk

  1. Once you’ve got the Kasperky Rescue Disk in hand, insert it into the infected computer, and turn off and then turn it on again.
  2. As soon as you power it on, you will see a screen that tells you to press any key to enter the menu, so please tap any key to boot your machine from the Kaspersky Rescue Disk.
    [Image: Starting infected computer from Kaspersky Rescue Disk]
  3. In the next screen, you will need to chose a language, then you click on Kaspersky Rescue Disk. Graphic Mode and press ENTER, to start the Kaspersky Rescue Disk.[Image: Kaspersky Rescue Disk Graphic Mode screen]

STEP 3: Scan your system with Kaspersky Rescue Disk

  1. Within a few short seconds you should see the full working environment, with the Kaspersky Rescue Disk screen front and center as shown below.
    [Image: Kaspersky Rescue Disk scanner]
  2. Switch tabs over to the My Update Center, and then click the Start update button to load the latest anti-virus definitions. Please be patience while this process its completed.
    [Image: Updating Kaspersky Rescue Disk antivirus definitions]
  3. Switch back over to the Objects Scan tab, select the drives you want to scan, and then click the Start Objects Scan button.
    [Image: Kaspersky Rescue Disk scan]
  4. When Kaspersky Antivirus will detect the Australian Federal Police virus, you’ll be prompted to select an action. When this happens, please select Quarantine or Delete to remove this infection from your computer.
    [Image: Kaspersky Rescue Disk prompt]
  5. When the antivirus scan has completed, you can restart back into Windows regular mode, by clicking on the Kaspersky Start button [Image: Kaspersky Rescue Disk Restart button] (lower left corner), and selecting Restart.
    Once your computer will start in Windows regular more, download Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

Your computer should now be free of the Australian Federal Police infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove Australian Federal Police Ukash virus from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

152 thoughts on “Remove Australian Federal Police virus (Removal Guide)”

  1. Thank you so very much! This method is fantastic and you have made it very easy to follow. My computer would not allow me to even access the Advanced Options Menu so that I could choose Safe Mode. Alternatively, I used one of the other user accounts on the computer (suprisingly, these weren’t affected at all), and I followed Step 2 from that point forward.
    I really appreciate this help. Thank you Stelian!

  2. Thank you for the clear instructions, so easy to follow, I had to start with the comand prompt as the PC just rebooted when I tried in either of the Safe or Safe with networking modes, worked great using the compand prompt and restore……….and now my PC is back again……..

  4. thanks so much for this info. You saved us!!!!! Do i need to delete the entry point app to keep the computer safe and how come my anti virus stuff did not stop this?????? From Sydney Australia

    • Hello Emma,
      There are different versions of this virus, and sometimes it’s missed by some security developers.What antivirus are you using?

  7. You are the man. The methods are really clear and easy to follow. The steps are completely fantastic! You made me phew and saved my laptop. Thank you so much.

  10. Thank you so much for your step by step guide on how to remove this threat. I’m doing a restart now so hopefully I’m virus free!

  11. I Have used All of the Methods But none of them have worked for me .The Safe mode with command prompt boot dosent open the virus but as there are no back ups on the infected computer i cannot use it .Is there any other ways to remove the virus using the’ safe mode with command prompt ‘ method and if not i need HELP !! as the USB HitMan Pro method dosent work either as it just freezes on the windows boot screen , Please Help !!!!

    • Hello Joseph,
      Boot your computer in Safe Mode with Command Prompt, and type msconfig in the Command prompt. This should start the Windows System Configuration tool. Go to the Start-up tab, and search for any suspicious or unknonw entries (random numbers or letter, ctfmon.exe and other suspicious entrie) and uncheck them from start-up. Next boot your computer in regular mode and perform a scan with HitmanPro and Malwarebytes as seen on the guide.

      If it still doesn’t work,you’ll need to create a Kaspersky Rescue CD as seen HERE: http://malwaretips.com/blogs/remove-police-trojan/ , on Method 3.
      If everything fails, then you’ll need to create an account on our forums and a member of the staff will help you (with more advanced tools) to remove this nasty virus: http://malwaretips.com/Forum-Malware-Removal-Assistance
      Good Luck!

      • Thanks for your efforts it has taken me days to kill this vile virus off. I have Win 8 which is a nightmare to get to safe mode. F8 does not work. Hold shift and keep banging F8 can work but you can spend a long time trying. There are better ways. 1st create a visitor account (before you get this thing) if you only have one account, often the other account is not affected so you can log into it to use the malware suggested. If it’s to late here is what worked for me:
        Load to your ‘password screen’. Hold down ‘shift’ click on the OFF bottom (usually bottom right) and click RESTART while holding the SHIFT key. The PC will restart on Recovery page. Choose ADVANCED REPAIR OPTIONS. Then TROUBLE SHOOT. Then ADVANCED OPTIONS. Then WINDOWS STARTUP SETTINGS finally hit RESTART. You will now have the choice of the many options including SAFE MODE. Safe Mode didn’t work for me so I went number 6 COMMAND PROMPT, then I followed the instructions above, restored to a safe time and bingo I could boot normally and let Malwarebytes and then Hitman Pro do their things. Virus DEAD! Thank you for you post it was a great help once I got to the ‘prompt screen’ and it inspired me to find a way there. Hope this helps the Win 8 users.

  12. Addition to method 1: If you know the process that Ukash is using to hostage, you can ctrl-alt-del and Kill Process Tree the item in question. (Mine was skype – a program I don’t even have!)

    Once that was done, I was able to stay in Safe Mode With Networking. It made following your guide for cleanup MUCH quicker.

  13. This was the first virus I’ve ever had on my computer. I honestly freaked out. But the ukash thing looked suspicious so I googled it on my phone and came up with this page. I used the first method and my computer works fine now!
    Ive never been good with technology but even I could understand this! THANKYOU!!!!!

  14. Thank you for this information. It’s 3 in the bloody morning, and I’m beyond annoyed, but at least it’s gone.
    Interesting thing I found was that the first time I tapped the power button to restart, the screenlock disappeared and let me save my work. Weird, but useful!

  15. Might be worth adding, this virus will implement its own restore point at the point of infection..

    I dont run system restore as I format regularly and try to play with these viruses to find new ways to remove them, and noticed that this guy had in fact created a restore point on the infected machine, even timestamped with the exact time of failure, 16/01 @ 4:00am..

    I know neither window or myself created this point, so restorer’s beware on which restore point you choose, Pick one from a few weeks prior to the current date, If you don’t have one that far back, attempt removal via one of the other methods, else you risk re-infection

  18. Looks good so far thanks, it was on my daughters computer and she had let her anti virus run out.

    Thanks again mate.

  20. I commend you sir for taking the time to explain in full detail how to fix this virus.Not only have provided a solution to the problem but you have done it with no affixed cost.Give the man a medal!Look me up if your ever in oz….Would happily shout you a beer or two! Much obliged.

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