Beware! Fake Geek Squad Emails Trying to Steal Your Info

Geek Squad, a subsidiary of Best Buy that offers various tech services and support, has become the latest well-known brand targeted by scammers. There have been reports of fake Geek Squad emails making the rounds that aim to trick recipients into contacting scammers and potentially handing over sensitive personal and financial information.

This article will break down exactly how the Geek Squad email scam works, provide tips on how to spot fraudulent emails, and outline what you should do if you receive one or already fell victim. After reading, you’ll have all the information needed to steer clear of this scam.

How the Geek Squad Email Scam Works

The fake Geek Squad emails follow a similar formula to other tech support scams. They claim that the recipient’s Geek Squad subscription has been automatically renewed and that a charge of $499.99 has been made to their account.

A fake invoice number, renewal date, service name like “Geek Total Protection,” and phone number to call are also included. The email urges the recipient to call the provided number right away if they did not authorize the charge.

The goal is to scare recipients into calling the number, at which point the scammers posing as Geek Squad agents attempt to obtain personal and financial information or charge a “cancellation” fee. They may also try to get remote access to the victim’s computer under the guise of providing support services.

Once scammers have access to someone’s devices, accounts, or payment methods, they can steal money, identities, download malware, and cause tremendous financial and personal damage.

How to Spot Geek Squad Scam Emails

While the scam emails pretend to come from Geek Squad, there are various red flags that can help you determine their fraudulent nature:

• Grammatical errors/typos/strange phrasing: Scam emails often contain numerous typos, grammar mistakes, and odd phrasings. Legit companies carefully proofread communication.
• Requests sensitive information: Geek Squad would never ask for personal details like credit card information over email. Be wary of any requests for sensitive data.
• Threatening urgent action: Scare tactics demanding immediate action are common in phishing emails. Geek Squad would not threaten or rush customers.
• Unusual links/attachments: Do not click links or download attachments from unsolicited emails, as they can lead to malware.
• Generic greetings: Phishing emails rarely use your name. Greetings like “Dear customer” signal an impersonal scam.
• Spoofed sender address: Check that the email address matches Geek Squad’s actual domain name, like @geeksquad.com. Scammers often slightly alter addresses.
• Request for payment: No legitimate company demands payment solely through an unsolicited email. Delete messages asking for direct payments.
• Spelling/consistency errors in company name: The scam emails may spell “Geek Squad” incorrectly at times or have other mismatched details.

What to Do If You Receive a Geek Squad Scam Email

If you receive an email you suspect to be a Geek Squad phishing scam, do not call the phone number listed. This will only lead to potential fraud. Instead, take the following steps:

• Do not reply: Don’t engage with the scammers at all. Replying alerts them your email is active, leading to more spam.
• Send to spam: Mark the message as spam so your email provider can block future scam messages.
• Forward to Geek Squad: Forward the scam email to Geek Squad at phishing@geeksquad.com to alert them of the fraudulent activity.
• Report the scam: Notify the FTC about the phishing attempt at https://reportfraud.ftc.gov/#/. The more reports received, the easier it will be to combat these scams.
• Update passwords: Change passwords on your Best Buy and Geek Squad accounts as a precaution. Avoid reusing passwords across accounts.
• Beware of other contact methods: Scammers may attempt to reach you via phone, text, social media, etc. Use the same precautions across communication channels.

Following these steps can help protect yourself and others from falling victim to tech support scams impersonating trusted brands. You successfully avoided the scam by not contacting the scammers!

What to Do If You Already Contacted the Scammers

If you, unfortunately, called the phone number on one of these fraudulent emails and provided any personal information or payments, remain calm and take these steps immediately:

• Contact your bank/credit card company: Alert your financial institutions that you shared account details with scammers so they can monitor for fraudulent activity. Consider canceling those cards.
• Change all passwords: Log into your accounts and reset passwords, starting with any related to the information compromised. Make them long and complex.
• Place fraud alert: Contact one of the three credit bureaus to place a free 90-day fraud alert on your credit file to help prevent identity theft.
• Monitor accounts closely: Keep a very close eye on all your financial accounts and statements to spot any suspicious activity right away.
• File an FTC complaint: Submit a complaint to the FTC detailing what information was lost at https://reportfraud.ftc.gov.
• Local authorities: File a report with your local police department about falling victim to fraud. This creates an official record that can help in resolving issues later.
• Geek Squad: Contact Geek Squad directly to report the incident and ensure they are aware of scammers impersonating the brand.

The quicker you act, the better chance you have of limiting damages from any lost personal data or fraudulent activity that may occur. Stay vigilant, and learn how to identify scam emails moving forward to avoid this happening again.

Why the Geek Squad Scam Works

There are several reasons why many people fall for the Geek Squad phishing scam:

• Familiarity with brand: Geek Squad is a well-known, trusted tech brand. People are more likely to trust an email seemingly from them.
• Fear of unknown charge: The fear of being charged almost $500 out of the blue scares people into hastily contacting the scammers.
• No awareness of scam: If people are unaware of this phishing scam, they will assume the email is legitimate.
• Good urgent call-to-action: The scam email provides a clear call-to-action with a phone number, making it easy (and tempting) for victims to call right away.
• Professional design: The emails often appear well-designed and official, adding to their credibility.
• No knowledge of scam signs: Recipients who don’t know what to watch for to identify scam emails can easily be deceived.

The scammers behind these phishing attempts rely on these human vulnerabilities to trick people. Being aware of the psychological tricks they use can help you recognize and avoid scams.

Is Your Device Infected? Check for Malware

If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.  

Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.

Tips to Avoid All Tech Support Scams

While this article focuses specifically on the Geek Squad scam, variations of tech support scams impersonating major companies are unfortunately common. Here are tips to avoid all forms of tech scams:

• Be wary of unsolicited contact: Legitimate tech companies will not contact you out of the blue requesting personal information or money. Delete any random calls/emails/messages claiming to offer “support.”
• Don’t panic: Scams try to incite fear or urgency to get you to act rashly. Stay calm, and don’t fall for high-pressure scam tactics.
• Never allow remote access: No company needs remote access to your devices to provide support. This is always a scam attempt to steal data or install malware.
• Hang up and call back: If you answer a suspicious tech support call, hang up and call back using the company’s official number to verify validity.
• Know billing practices: Familiarize yourself with how major tech companies handle billing. Unusual payment requests are always a red flag.
• Use strong passwords: Having complex passwords on all devices and accounts protects you in case scammers breach any credentials.
• Keep software updated: Maintain up-to-date antivirus software and operating system updates to avoid vulnerabilities scammers can exploit.

The more knowledge you have about legitimate tech support practices, the less likely you’ll fall prey to scams impersonating leading tech brands.

Conclusion

The Geek Squad email phishing scam targeting Best Buy customers is designed to trick people into handing over money or sensitive information under false pretenses. By learning the tactics used in these fraudulent emails, you can easily identify and avoid this specific scam. But tech support scams impersonating trusted companies are constantly evolving, so maintaining awareness of the latest schemes and using best security practices is the ultimate way to protect yourself.

If you receive an unsolicited contact from a tech company requesting immediate payment or access to your devices, pause and verify it through official channels before taking any action. Avoid becoming fearful or rushed into making a mistake. With caution and awareness, you can steer clear of tech support scams and keep your information safe.