The “Error Code #B8SMT10007” tech support scam is a online scam affecting Windows and Mac users worldwide. Scammers use fake system error messages and pop-ups to trick unsuspecting users into calling bogus support numbers, eventually leading to significant financial losses.
This comprehensive guide will provide an in-depth look at how the “Error Code #B8SMT10007” scam operates, how to identify fake alerts, what to do if you become a victim, and how to protect yourself going forward. With online scams growing in sophistication, awareness and vigilance are our best defenses.
Overview of the Scam
The “Error Code #B8SMT10007” scam is a tech support scam affecting Windows and Mac users globally. This fraudulent scam starts with victims receiving sudden pop-up alerts pretending to be legitimate warnings from Microsoft, Apple, or anti-virus software.
These fake pop-up messages are precisely designed to appear as if they are genuine system notifications. They use convincing language informing users that malware or spyware has been detected on their device. The pop-ups go on to state that personal information such as passwords, photos, financial data and other sensitive documents are now at risk of being stolen.
To reinforce a sense of urgency, the pop-ups also display an “Error Code” such as 2V7HGTVB and provide a tech support phone number, often claiming to be from Microsoft or Apple. victims who call the number believe they are contacting a legitimate support team that can help remove the claimed infection from their computer.
In reality, these pop-ups have absolutely nothing to do with Microsoft, Apple or any reputable anti-virus software. The pop-ups are completely fake and fraudulent, strategically fabricated and distributed by tech support scammers with the sole purpose of deceiving unsuspecting computer users.
Once the user calls the phone number displayed in the pop-up, the scammer posing as a support technician will attempt to gain remote access to their computer. They convince victims this is necessary to diagnose the issue and remove any malware.
However, the true objectives are to steal personal data, install spyware, make unauthorized changes, and coerce the victim into unnecessary purchases and payments. The scammers may charge extortionate amounts as fake “support fees” and try to scare the victim into buying useless anti-virus software, firewall programs or computer repairs.
Some examples of the deceitful wording and techniques used in the fake 2V7HGTVB pop-up alerts include:
- Using the Microsoft or Apple logos and mimicking the visual design of genuine system notifications
- Warning in red flashing text that “Your computer is infected with spyware and hackers have accessed your data!”
- Displaying the victim’s IP address to convince them the alert is tailored specifically to their device
- Including legitimate looking software and threat names like “Trojan-Ransomware” or “IloveYou Virus” even though these are not real threats
- Citing urgent need to call tech support to “avoid identity theft and further hacking of personal files”.
- Official sounding department names like “Apple Mac Support Division” or “Certified Microsoft Windows Network”
- Use of legalese disclaimers like ” failure to contact us immediately will result in legal action taken against you”
The scam pop-ups are displayed through various infection vectors:
- Compromised websites and ad networks where pop-up code is inserted
- Spam advertising redirects to fake pop-ups after clicking a shady link
- Browser extensions or software bundles that install unwanted programs with pop-up injecting malware
- Pirated software or media files infected with malware that triggers fake security alerts
No matter how authentic these pop-ups may initially appear, it is important to remember that Microsoft, Apple and legitimate anti-virus companies will never send unsolicited notifications stating your computer is infected. They would also never demand that you call a tech support number or threaten legal action.
If you encounter any suspicious pop-up claiming your system is infected and demanding you contact tech support, it is without a doubt a scam attempt. Do not call the phone number shown in the pop-up as it will only lead to scammers accessing your computer, stealing data, and potentially demanding fraudulent payments.
How the “Error Code #B8SMT10007” Scam Works
The “Error Code #B8SMT10007” tech support scam operates through several stages designed to socially engineer victims into granting remote access to their devices and paying for bogus services. Here is a step-by-step breakdown of how this scam typically progresses:
1. Initial Infection Vector
The first step for scammers is infecting as many computers as possible with the fake pop-up malware. Some common distribution tactics include:
- Compromising WordPress or other CMS sites through exposed admin panels or weak passwords. The pop-up JavaScript code is then inserted directly into the web pages or ad spaces.
- Purchasing deceptive pop-up ad placements on ad networks. The ads are displayed across many legitimate sites, increasing chances of infecting users who click on them.
- Hacking sites with heavy visitor traffic and inserting pop-up injection code into pages or templates. Targets include free movie/TV streaming sites, sports streaming sites and adult content sites.
- Creating scam websites for things like free software or games that trigger fake malware alerts. These sites rank high in search results through SEO spam tactics.
- Developing browser extensions that get approved on browsers like Chrome or Firefox. Users install them believing they provide useful functions, unaware they inject fraudulent pop-ups.
2. Malicious Pop-up Displayed
Once loaded on a user’s computer through the above vectors, the fake anti-virus pop-up is displayed on their screen. Using authoritative branding and threatening language, the pop-ups claim dangerous malware has been detected and personal data is at risk.
Some specific techniques include:
- Using logos and visual elements mimicking Microsoft, Apple or anti-virus software. Names like “Windows Defender Alert” or “MacOS Security Scan Results” are common.
- Warning in flashing red text that bank details, passwords, photos and documents have been compromised by malicious hackers.
- Including a fake “case ID” code like “2V7HGTVB” to add legitimacy to the supposed security event.
- Displaying the victim’s real IP address and location to make the alert seem customized to their computer. In reality, this information is readily available to the scamware.
- Freezing browser controls and preventing the alert from being closed until the user calls tech support.
3. User Calls the Tech Support Number
Now believing there is a serious security threat, the concerned user calls the tech support number displayed in the fraudulent pop-up seeking help. Numbers shown are VOIP numbers set up by scammers specifically to handle these scam calls.
When victims call, scammers pose as employees from well-known tech companies like Microsoft or Apple tech support. Their goal is to present themselves as trusted experts that can remove the claimed malware infection.
4. Scammer Gains Remote Access
The fake support agent convinces the user to grant remote access to their computer so they can “further diagnose the problem”. Free remote access tools like AnyDesk, TeamViewer or UltraViewer are used.
Victims, now convinced there is a real malware issue, allow remote access believing this will lead to resolution of the supposed infection.
5. Fake Diagnostic Steps Performed
With remote control of the computer, scammers open command windows and run scripts that imitate system scanning and malware detection processes. More fake warnings of dangerous infections are shown to the victim.
In reality, no actual diagnostics are taking place. The phony scans are used as props to add legitimacy to the supposed security threat. Any “detections” are completely fabricated.
6. Request for Payment
Now that the scam artist has established credibility through the faked diagnostics, they pressure the victim for money to remove the non-existent infections.
Tactics used include:
- Charging a one-time fee often $200 or higher for cleaning and securing the computer
- Selling multi-year “security plans” with high recurring costs
- Falsely claiming only their diagnostic software can remove this infection
- Providing bank details to transfer funds or requesting gift cards and prepaid debit cards
7. Abuse of Access and Data Theft
With ongoing remote access to the victim’s system, scammers can now carry out more extensive fraud:
- Installing keylogger malware to harvest usernames and passwords typed on the computer
- Accessing and downloading sensitive personal documents for identity theft or extortion
- Quickly accessing and emptying any financial web accounts opened in the browser
- Secretly enabling remote access software for persistent access even after the call
- Holding files for ransom and demanding Bitcoin payments in exchange
8. Blackmail and Extortion
To extract even more illicit funds, scammers may further threaten and blackmail victims:
- Threatening legal action, arrest or asset seizure for supposed violations
- Claiming compromise of webcam footage or photos and demanding payment to not release them
- Locking down computer access fully until more gift cards or other payments received
- Demanding wire transfers and bank account access to steal directly from accounts
By methodically progressing through these stages, the 2V7HGTVB scammers are able to defraud victims out of considerable sums through social engineering, deception and technical subterfuge. Their aim is to inflate perceptions of a serious security crisis that can only be solved through their dishonest and grossly overpriced “support” services.
What to Do if You Get the Fake 2V7HGTVB Pop-up
If you encounter a pop-up alert with Error Code #B8SMT10007 or similar warnings, remain calm and follow these steps:
- Do not call the phone number – This will only lead to scammers gaining remote access and stealing your information.
- Close the pop-up window – Look for the Close or X button in the corner and click it. You may need to press Escape or Ctrl+W to force close the page.
- Run a legitimate antivirus scan – Use trusted software like Windows Defender or Malwarebytes to scan your computer for actual infections, not what the pop-ups claim. Remove any malware detected.
- Reset your browser – Uninstall dubious extensions and reset browser settings to default to eliminate any traces of scamware.
- Change passwords – If you already called the number and gave access, immediately change passwords for sensitive accounts that may have been compromised.
- Monitor accounts and credit cards – Keep a close watch for signs of misuse of your information over the next weeks. Report unauthorized charges or activity immediately.
- Block pop-ups – Adjust browser settings to block unwanted pop-ups going forward. Avoid downloading questionable files, extensions, and visiting shady websites prone to malicious ads.
What to Do If You Already Fell Victim to the Scam
If you already called the number and followed their instructions, don’t panic. Here are steps to begin containing the damage:
- Disconnect your computer from the internet – This blocks the scammer from further remote access.
- Run a full system antivirus scan – Use software from reliable brands like Bitdefender or Norton to find and remove any malware installed by the scammers.
- Reset all account passwords and enable two-factor authentication – Prioritize financial accounts, email, and social media to prevent fraud. Enable 2FA for added security on accounts that support it.
- Contact banks and credit card companies – Inform them you were targeted by a scam and believe your payment information may be compromised. Request new cards and account numbers.
- Watch out for new suspicious activity – Keep monitoring your financial accounts, email, and devices over the upcoming month for any signs of misuse of your personal information.
- Report the scam – File reports with the FTC, FBI, BBB, and police about the scam to help warn others. Provide as many details as you recall about the pop-ups, phone numbers, and conversation with the fraudsters.
- Seek additional help – For ongoing tech assistance in cleaning your computer and recovering compromised data, contact reputable local computer repair technicians.
How to Remove Unwanted Apps and Malware
If a pop-up scam tricked you into downloading an unwanted program — or you suspect your device is infected — follow the free, step-by-step removal guide below to find and remove it.
Please follow the steps in order. If you get stuck or have doubts at any point, stop and ask for help in our free support forum — our team will guide you personally.
Remove Unwanted Apps and Malware from Windows-
Remove Unwanted Apps and Malware from Mac 
Remove Unwanted Apps and Malware from Android- Remove Unwanted Apps and Malware from iPhone and iPad
Remove Unwanted Apps and Malware from Windows
- STEP 1: Uninstall malicious programs from Windows
- STEP 2: Reset browsers back to default settings
- STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs
- STEP 4: Use HitmanPro to scan your computer for badware
- STEP 5: Use AdwCleaner to remove adware and malicious browser policies
STEP 1: Uninstall malicious programs from Windows
In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.
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Open the Settings app
Press Windows + I on your keyboard to open Settings. Alternatively, right-click the Start button and select “Settings” from the menu.
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Go to “Installed apps”
In the Settings window, click “Apps” in the sidebar, then select “Installed apps“.
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Find and uninstall the malicious program
Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
Quick tip: click “Sort by” and choose “Date installed“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click the three dots next to it and select “Uninstall“.
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide. -
Complete the uninstall
Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
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Open the Settings app
Press Windows + I on your keyboard to open Settings. Alternatively, click the Start button on the taskbar and select “Settings” (the gear icon).
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Click on “Apps”
In the “Windows Settings” window, click “Apps“. The “Apps & Features” section should open by default — if it doesn’t, select it from the list on the left.
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Find and uninstall the malicious program
Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click on it and select “Uninstall“.
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide. -
Complete the uninstall
Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
With the malicious programs removed, you’re ready for the next step in this guide.
STEP 2: Reset browsers back to default settings
In this step, we will remove spam notifications, malicious extensions, and change to default any settings that might have been changed by malware.
Please note that a Chrome or Edge reset turns off all your extensions, and a Firefox refresh removes them. Your bookmarks and favorites stay intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.
Reset Chrome for Windows to default settings
We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Open the Chrome menu
Open Google Chrome and click the three-dot (⋮) icon in the top-right corner.
Open Chrome Settings
Select Settings from the Chrome menu.
Select “Reset settings”
Look at the menu on the left side of the Settings page. Scroll down and click Reset settings.
Restore Chrome’s original settings
Click Restore settings to their original defaults.
Confirm the Chrome reset
A confirmation window will appear. Click Reset settings.
This will:
- Restore the default search engine, homepage, and new tab page
- Reset startup pages and pinned tabs
- Reset site permissions, such as notifications and pop-ups
- Disable installed extensions
- Clear temporary cookies and website data
Don’t worry: Chrome will not delete your bookmarks, browsing history, or saved passwords. If you’re signed in to Chrome, the reset applies on all devices where you’re signed in.
Restart Chrome and perform a test search. If your searches now open normally in Google, you can stop here.
If searches are still redirected through shady domains complete the additional step below.
Remove persistent search hijacker data
Only complete this step if the redirect continues after resetting Chrome.
Some browser hijackers hide inside Chrome’s local search-engine database. A standard Chrome reset may not remove this database, which is why searches can continue to pass through shady sites.
The following procedure creates a backup of the affected database and allows Chrome to build a new, clean version. This is safer and less disruptive than deleting the entire Chrome profile.
First, prevent Chrome Sync from restoring the hijacked settings:
- Open a new Chrome tab.
- Copy the following address, paste it into Chrome’s address bar, and press Enter:
chrome://settings/syncSetup/advanced - Under Manage what you sync, select Customize sync.
- Turn off Settings and Extensions.
- You can leave Bookmarks and Passwords enabled so your important data remains synchronized.
Note: Some newer Chrome versions may automatically redirect this address to the Google Account settings page. If that happens, locate the list of synchronized Chrome data and turn off Settings and Extensions there.
Now save anything you are working on and close every Chrome window.
Run the cleanup command:
- Press the Windows key on your keyboard.
- Type PowerShell.
- Open Windows PowerShell. Administrator access is not required.
- Copy the entire command shown below.
- Right-click inside the PowerShell window to paste the command, then press Enter.
- If Windows warns you about pasting multiple lines, select the option to continue.
$stamp = Get-Date -Format "yyyyMMdd-HHmmss"
Get-Process chrome -ErrorAction SilentlyContinue |
Stop-Process -Force
$root = "$env:LOCALAPPDATA\Google\Chrome\User Data"
if (Test-Path $root) {
$profiles = Get-ChildItem $root -Directory |
Where-Object {
$_.Name -eq "Default" -or
$_.Name -match "^Profile \d+$"
}
foreach ($profile in $profiles) {
foreach ($name in @(
"Web Data",
"Web Data-journal",
"Web Data-wal",
"Web Data-shm"
)) {
$file = Join-Path $profile.FullName $name
if (Test-Path $file) {
$backup = "$file.search-hijacker-backup-$stamp"
Move-Item -LiteralPath $file -Destination $backup
Write-Host "Backup created: $backup"
}
}
}
}
Write-Host ""
Write-Host "Chrome search data has been cleaned."
Write-Host "You can now reopen Chrome."Wait until PowerShell displays the following message:
Chrome search data has been cleaned.
You can now reopen Chrome.
Close PowerShell and reopen Google Chrome. Chrome will automatically create a clean search database for every local profile.
Next, copy the following address, paste it into Chrome’s address bar, and press Enter:
chrome://settings/searchEngines
Make sure Google is selected as the default search engine. Test several searches from the address bar and confirm that they no longer pass through shady search engines.
Your important Chrome data is protected: the PowerShell cleanup does not remove bookmarks, saved passwords, browsing history, cookies, or installed extensions. However, it may reset locally stored Autofill addresses, payment cards saved only on this computer, and form suggestions.
The original search database is not deleted. PowerShell renames it and adds
search-hijacker-backupto its filename so it can be recovered if necessary.Keep Settings and Extensions synchronization disabled while testing Chrome. Do not enable every extension at once. Enable only the extensions you recognize, one at a time, and test Chrome after each one.
If the redirect returns after enabling a particular extension, remove that extension immediately.
Reset Firefox for Windows to default settings
We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
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Open the Firefox menu and click “Help and Report”
Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help and Report“.
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Click “More troubleshooting information”
In the Help and Report menu, click “More troubleshooting information“.
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Click “Refresh Firefox”
On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the “Give Firefox a tune up” box in the top-right area of the page.
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Confirm the refresh
In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.
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Click “Finish”
Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish“. Then test Firefox before you add back any extensions.
About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.
Reset Microsoft Edge to default settings
We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Updated for Microsoft Edge on Windows 10 and Windows 11 — July 2026.
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Open the Edge menu and click “Settings”
Open Microsoft Edge. In the top-right corner, click the three-dot (…) icon, then click Settings.
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Prevent the unwanted settings from returning through Edge Sync
If you are signed in to Microsoft Edge, a bad setting or extension may be stored in your Microsoft account and return after the reset.
Copy the following address, paste it into the Edge address bar, and press Enter:
edge://settings/profiles/syncOn the Sync page, turn off these two options:
- Settings
- Extensions
You can leave Favorites and Passwords turned on.
If Edge says that sync is already off, simply continue to the next step.
Important: Edge Sync settings are separate for each profile. If you use more than one Edge profile, switch to each affected profile and repeat this step.
You do not need to sign out of your Microsoft account or delete the Edge profile.
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Open “Reset settings”
In the left sidebar, click Reset settings.
You can also open the reset page directly. Copy the following address, paste it into the Edge address bar, and press Enter:
edge://settings/reset
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Click “Restore settings to their default values”
Click Restore settings to their default values.
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Confirm the reset
In the confirmation dialog, click Reset.
This resets the startup page, new tab page, search engine, and pinned tabs. It also disables all extensions and clears temporary site data, such as cookies.
Don’t worry: your favorites, browsing history, and saved passwords will not be deleted.
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Check your extensions before turning them back on
Copy the following address, paste it into the Edge address bar, and press Enter:
edge://extensionsRemove any extension you do not recognize or no longer use. Pay particular attention to extensions related to search, coupons, shopping, PDF conversion, browser protection, new tabs, or video downloading.
Do not turn all extensions back on at the same time. Enable only the extensions you recognize and trust.
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Select a trusted search engine
Copy the following address, paste it into the Edge address bar, and press Enter:
edge://settings/searchEnginesSelect Bing, Google, DuckDuckGo, or another search provider you trust and make it the default. This address opens the list of search engines; the default is set one page back, on Address bar and search, under Search engine used in the address bar.
Remove any unknown search engines from the list, especially providers with strange names or addresses that you did not add yourself: click More actions (…) next to the engine and remove it.
Restart Edge and perform a search from the address bar. If searches are no longer redirected, you can stop here.
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If the redirect remains, clean the corrupted search data without deleting the Edge profile
Use this additional step only if Edge continues to redirect searches after the normal reset.
This command cleans the search-engine database from every local Edge profile while keeping your favorites, saved passwords, browsing history, cookies, and profiles.
Before continuing: save anything you are working on because the command will close Microsoft Edge.
- Open the Windows Start menu.
- Type PowerShell.
- Open Windows PowerShell. Administrator access is not required.
- Copy the entire command below.
- Paste it into PowerShell and press Enter.
$stamp = Get-Date -Format "yyyyMMdd-HHmmss" $root = Join-Path $env:LOCALAPPDATA "Microsoft\Edge\User Data" Get-Process -Name msedge -ErrorAction SilentlyContinue | Stop-Process -Force -ErrorAction SilentlyContinue Start-Sleep -Seconds 2 if (-not (Test-Path -LiteralPath $root)) { Write-Host "The Microsoft Edge profile folder was not found:" Write-Host $root return } $profiles = Get-ChildItem -LiteralPath $root -Directory | Where-Object { $_.Name -eq "Default" -or $_.Name -match "^Profile \d+$" } $movedFiles = 0 foreach ($profile in $profiles) { foreach ($name in @( "Web Data", "Web Data-journal", "Web Data-wal", "Web Data-shm" )) { $file = Join-Path $profile.FullName $name if (Test-Path -LiteralPath $file) { $backup = "$file.search-reset-backup-$stamp" try { Move-Item -LiteralPath $file -Destination $backup -ErrorAction Stop Write-Host "Cleaned: $($profile.Name)\$name" $movedFiles++ } catch { Write-Warning "Could not clean: $file" } } } } Write-Host "" if ($movedFiles -gt 0) { Write-Host "Microsoft Edge search data has been cleaned." -ForegroundColor Green Write-Host "You can now reopen Microsoft Edge." } else { Write-Host "No Edge search database files were found." -ForegroundColor Yellow }The command does not permanently delete the original files. It renames them as backup files, and Edge creates a clean search database when it starts again.
Note: this additional cleanup may also reset saved form-fill suggestions, saved addresses, payment cards saved only on this computer, and manually added search engines. It does not delete favorites, passwords, or browsing history.
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Reopen Edge and test the browser
Open Microsoft Edge again, visit edge://settings/searchEngines, and select your preferred search engine (one page back, on Address bar and search, under Search engine used in the address bar).
Perform several searches from the address bar to confirm that the redirect is gone.
Keep synchronization for Settings and Extensions turned off until you are certain that the computer and extensions are clean. If you enable them again, turn them on one at a time and test Edge after each change.
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If Edge still redirects your searches
Open edge://policy. If this is your personal computer and Edge displays unknown policies such as ExtensionInstallForcelist or DefaultSearchProvider, the hijacker may be installed outside the browser profile.
In that situation, continue with the next malware-removal steps and run a complete antivirus scan. If the computer belongs to a company or school, contact its IT administrator before changing any policies.
STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs
In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Malwarebytes Free for WindowsScans and removes malware at no cost-
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
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Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
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Malwarebytes will now install on your device. This usually takes under a minute.
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When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
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On the final screen, click Open Malwarebytes to launch the program.
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Optional: Check for rootkits with a Custom Scan
You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.
If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:
- On the Scanner tile, click the three-dot menu and select Advanced Scan.
- Choose Custom Scan. In its options, check Scan for rootkits.
- Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
- When it finishes, review and quarantine the results as described in the steps below.
Rootkit scanning isn’t available on Windows devices with ARM processors.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
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Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
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Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.
STEP 4: Use HitmanPro to scan your computer for badware
In this next step, we will scan the computer with HitmanPro to check for any other malicious programs that may be installed on your device.
HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious is checked online, where it’s analyzed by several antivirus engines in HitmanPro’s Scan Cloud.
Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to remove what it finds at no cost. The trial works once per computer. After that, removal needs a paid license, and the purchase screen shows the current price.
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Download HitmanPro
Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.
Download HitmanProFree scan. Removing threats needs the free 30-day trial. Opens the official HitmanPro page in a new tab.
HitmanProSecond-opinion malware scanner from Sophos -
Install HitmanPro
When the download finishes, open your Downloads folder and double-click the file “hitmanpro_x64.exe”. (On 32-bit Windows 10, the file is named “hitmanpro.exe”.)
If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.
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Follow the On-Screen Prompts
On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.
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Wait for the Scan to Finish
HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
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Review the Results and Click “Next”
When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.
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Click “Activate Free License”
To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.
When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, click Close. Then check whether the problems you noticed have stopped. If they come back, save the HitmanPro log and ask for help in our forum.
STEP 5: Use AdwCleaner to remove adware and malicious browser policies
In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.
AdwCleaner is a free on-demand scanner that specializes in adware, browser hijackers, and unwanted toolbars — the exact threats that mainstream antivirus programs often miss. It also includes tools that repair the damage malware leaves behind, like hijacked browser settings and malicious policies. It’s a quick scan that’s well worth running.
-
Download AdwCleaner
Click the button below to download AdwCleaner — it’s free, portable, and requires no installation.
Download AdwCleanerOpens the official download page in a new tab.
Malwarebytes AdwCleanerRemoves adware and unwanted programs at no cost -
Run AdwCleaner
Open your Downloads folder and double-click the file named “adwcleaner.exe“. There’s no installation — the program starts right away.
If Windows asks whether you want to allow AdwCleaner to run, click “Yes“. When the license agreement appears, click I agree to continue.
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Leave “Reset Chrome policies” off unless you need it
AdwCleaner can reset Chrome policies, the settings that malware sometimes uses to lock your browser so you can’t change it back. This option removes every Chrome policy, including legitimate ones set by an employer, a school, or parental-control software, so leave it off for a normal scan.
AdwCleaner applies this option only if you run Basic Repair at the end of the cleanup. Malwarebytes advises running Basic Repair only when a support agent asks you to, and it also runs every other repair action that is turned on in the same list. If this is your own personal PC and chrome://policy in Chrome lists policies you didn’t set, ask for help in our forum instead. On a work or school computer, ask the IT administrator.
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Start the Scan
Click “Dashboard” on the left side of the window, then click the “Scan Now” button.
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Wait for the Scan to Finish
AdwCleaner will now check your computer for adware and other malware. This usually takes only a few minutes — it’s one of the fastest scanners around.
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Quarantine the Detected Threats
When the scan finishes, AdwCleaner lists everything it found. Review the list and uncheck any program you installed on purpose and want to keep, then click Next. If AdwCleaner also found preinstalled software, it shows that list next. Review it the same way, then click “Quarantine“. Older versions show the Quarantine button on the first list, as in the image below.
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Click “Continue” to Finish the Cleanup
Save any open work first — AdwCleaner needs to close your open programs before it can clean. When you’re ready, click the “Continue” button.
AdwCleaner will now move the selected items to quarantine. If it asks you to restart your PC, allow it. When you’re back in Windows, AdwCleaner may offer a Basic Repair. Click Skip Basic Repair. Malwarebytes recommends running Basic Repair only when a support agent asks you to. Then check whether the problems you noticed have stopped.
When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a computer scan with ESET Online Scanner
- Ask for help in our Windows Malware Removal Help & Support forum.
Remove Unwanted Apps and Malware from Mac
- STEP 1: Remove malicious profiles
- STEP 2: Delete malicious apps
- STEP 3: Reset browsers back to default settings
- STEP 4: Run a scan with Malwarebytes for Mac to remove malware
STEP 1: Remove malicious profiles
Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible.
When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.
In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:
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Open “System Settings”
From the Apple menu () in the top-left corner of the screen, select System Settings. (On macOS Monterey and earlier, this is called System Preferences.)
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Look for “Profiles”
Where you find configuration profiles depends on your version of macOS:
macOS Sequoia (15) and later: click General in the sidebar, then click Device Management. You may need to scroll down.
macOS Ventura (13) and Sonoma (14): click Privacy & Security in the sidebar, then click Profiles near the bottom.
macOS Monterey (12) and earlier: in System Preferences, click Profiles.
You can also type “Profiles” in the search box.
No profiles listed, or no Profiles section at all? That means no configuration profiles are installed on your Mac, which is completely normal. Skip ahead to the next step of this guide. -
Remove the malicious profiles
Malware uses configuration profiles to lock your browser settings — forcing a fake search engine or homepage on you and preventing you from changing it back. If you see a profile you don’t recognize (and your Mac isn’t managed by your workplace or school), select it, press the − (minus) button, and click Remove to confirm.
STEP 2: Delete malicious apps
In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.
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Quit the malicious programs
Check the Apple menu bar in the top-right corner of your screen. If you see an icon you don’t recognize, click it and select Quit. This stops the malware from running so it can’t interfere while we remove it.
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Open “Finder”
Click the Finder icon in your dock.
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Click on “Applications”
In the Finder sidebar, click “Applications“.
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Find and remove the malicious app
Scroll through the list of installed apps and look for anything suspicious — an app you don’t remember installing, or one with a strange or generic name. When you find it, right-click it and select “Move to Trash“.
Some known malicious programs to look for: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, and WebDiscover. The names change constantly, though — so treat any app you can’t account for as suspect.
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Empty the Trash
Before you empty the Trash, check that it doesn’t hold anything else you want to keep, because emptying it permanently deletes everything in it. Then right-click the Trash icon in your dock and select “Empty Trash“.
Check login items and background apps
Malware often sets itself to start automatically. Open the Apple menu > System Settings, click General, then click Login Items & Extensions (called Login Items in macOS Ventura and Sonoma). Look for apps you don’t recognize in the list of items that open at login and in the list of apps allowed to run in the background. Select an unwanted item and click the Remove (−) button, or turn off its switch.
This check doesn’t delete any files. Note the names you find, because they help you spot related files in the next step.
Find and remove the malicious files
Malware on Mac uses launch agents and launch daemons — small files that automatically restart the malware every time you boot your Mac. We’ll check the four folders where they hide:
- Click the desktop to make sure you’re in Finder, then open the “Go” menu and click “Go to Folder“.
- Copy and paste each of the paths below into the window, one at a time, then double-click the matching folder that appears:
- /Library/LaunchAgents
- ~/Library/LaunchAgents
- /Library/Application Support
- /Library/LaunchDaemons
- In each folder, look for suspicious .plist files — typically named after the malware or with odd, random-looking names. Examples seen in past infections include “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, and “com.myppes.net-preferences.plist”. A name alone is not proof. For example, “com.adobe.fpsaud.plist” belongs to Adobe’s own Flash Player updater. When you find a malicious file, move it to the Trash — then empty the Trash again when you’re done.
Be careful: these folders also contain files belonging to legitimate apps — especially /Library/Application Support, where programs like Adobe, Google, and Microsoft store their data. Only delete files you’re confident are malicious. If you’re unsure about a file, search its exact name online first, or leave it in place and continue with the Malwarebytes scan later in this guide.
- Click the desktop to make sure you’re in Finder, then open the “Go” menu and click “Go to Folder“.
STEP 3: Reset browsers back to default settings
In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware.
For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.
Remove malicious extensions and settings from Safari
To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.
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Go to Safari’s “Settings”.
On the menu bar, click the “Safari” menu and select “Settings”. In older versions of Safari, this menu item is called “Preferences”.
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Check Homepage.
This will open a new window with your Safari settings, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.
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Click “Extensions”
Next, click on the “Extensions” tab.
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Find and uninstall malicious extensions.
The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
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Remove spam notifications ads
In Safari’s settings, click Websites, then click Notifications. Find the website that sends the spam notifications, then choose Deny from the menu next to it.
To stop other websites from asking, you can also deselect “Allow websites to ask for permission to send notifications“. This only blocks new requests. It doesn’t turn off websites you already allowed, so deny those websites as well.
You can also turn off a website’s notifications in System Settings > Notifications. Under Application Notifications, click the website and turn off Allow Notifications.
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Remove the data stored by the unwanted website.
In the Safari menu, choose “Settings…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
In the next dialog box, search for or select the website that showed the spam or redirects, then click “Remove“. Click Done when you’re finished.
Avoid “Remove All” unless you really need it. It deletes the data of every website and can sign you out of all of them.
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Empty Safari Caches.
From your Safari menu bar, click Safari and select Settings, then select the Advanced tab. Enable the checkbox “Show features for web developers“. In older versions of Safari, this checkbox is called “Show Develop menu in menu bar”.
From the menu bar select Develop, then click on Empty Caches as seen in the image below.
Remove malware from Chrome for Mac
To remove malware from Chrome for Mac we will reset the browser settings to their defaults. This restores the default search engine, homepage, new tab page, and pinned tabs. It also resets site permissions, clears cookies and site data, and turns off your extensions and themes. Your bookmarks and saved passwords are not deleted. If you’re signed in to Chrome, the reset applies on all devices where you’re signed in.
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Click on the three dots at the top right and go to Settings.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings, which will open the basic settings screen, as shown by the numbered box in the picture below.
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In the left sidebar, click on the “Reset settings” option.
In the left sidebar, click on “Reset settings“.
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Click “Restore settings to their original defaults”.
Now click on “Restore settings to their original defaults” as shown in the image below.
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Click “Reset settings” button.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset settings” button.
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(Optional) Stop sync from bringing the problem back.
If a malicious extension or setting comes back after the reset, Chrome sync may be restoring it from your Google Account. Open Chrome Settings > You and Google. If you see Sync and Google services > Manage what you sync, choose Customize sync and turn off Settings and Extensions. In newer versions of Chrome, click your account name, then Choose what to save in your Google Account, and turn off the same two items. Then remove the unwanted extension again.Don’t use the “Delete data” or “Clear data” option on your Google Account’s Chrome data page to fix this. It deletes the Chrome data saved in your Google Account, such as synced bookmarks, passwords, and history, and you don’t need it to remove an extension.
Remove malware from Firefox for Mac
To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
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Go to the “Help and Report” menu.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help and Report“.
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Click “More troubleshooting information”.
Next click on the “More troubleshooting information” option. This opens the Troubleshooting Information page, as shown by the numbered box in the image below. You can also open it by typing about:support in the address bar.
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Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the “Give Firefox a tune up” box in the upper-right corner of the “Troubleshooting Information” page.
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Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
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Click on “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
STEP 4: Run a scan with Malwarebytes for Mac to remove malware
In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.
-
Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes PremiumMalwarebytes Free for MacScans and removes malware at no cost -
Open the Malwarebytes setup file
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
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Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.
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Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
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Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
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Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
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Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.
When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Remove Unwanted Apps and Malware from Android
- STEP 1: Uninstall malicious apps
- STEP 2: Stop spam notifications and redirects in your browser
- STEP 3: Use Malwarebytes for Android to remove malicious apps
STEP 1: Uninstall malicious apps
In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone. On Pixel and some other phones, tap “See all apps” next.
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Find the malicious app.
The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.
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Uninstall the malicious app
When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.
STEP 2: Stop spam notifications and redirects in your browser
In this second step, we will stop spam notifications in your browser. If unwanted pages or redirects still appear after that, we will reset the browser by clearing its app storage. That is a last resort, because it can delete data that isn’t synced.
Android browsers don’t have a single “reset settings” button like browsers on a computer, but they do let you control what each website is allowed to do. Start with the least disruptive fix: block the spam site’s notifications in the browser’s settings. In Chrome, you can also delete cookies and site data: tap More (three dots) > Delete browsing data.
Clear the browser’s app storage only if unwanted pages or redirects keep coming back. It works like a full reset, but it also deletes data that isn’t synced, so treat it as a last resort.
Remove malware from Chrome for Android
First, block the spam site’s notifications:
- Open Chrome, tap the More button (three dots) in the top-right corner, and tap Settings.
- Tap Site settings, then tap Notifications.
- Find the spam site in the list and turn off the switch next to it, or tap the site and block its notifications. To stop other sites from asking, you can also turn off the switch at the top.
If unwanted pages or redirects keep appearing, clear Chrome’s storage (last resort):
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
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Find and tap on Chrome.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
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Tap “Storage”.
When Chrome’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
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Tap “Manage Space”.
Under the storage settings, tap “Manage space” (called “Manage storage” on some phones). Don’t tap “Clear cache”, because it doesn’t reset Chrome.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from Firefox for Android
First, block the spam site’s notifications:
- Open Firefox, tap the menu button (three dots), and tap Settings.
- Tap Site permissions, then tap Exceptions.
- Tap the spam site, then set Notification to Blocked.
- Optional: to stop other sites from asking, go back to Site permissions, tap Notification, and choose Blocked.
If unwanted pages or redirects keep appearing, clear Firefox’s storage (last resort):
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
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Find and tap on Firefox.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
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Tap “Storage”.
When Firefox’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
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Tap “Clear storage” or “Clear data”.
Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
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Confirm by tapping “OK”.
A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Firefox again, sign back in and turn sync back on if you use it.
Remove malware from the Opera browser
First, block the spam site’s notifications:
- Open Opera, open the Opera menu, and tap Settings.
- Tap Site settings, then tap Notifications.
- Find the spam site and block it. Don’t just remove it from the list, because a removed site can ask again.
If unwanted pages or redirects keep appearing, clear Opera’s storage (last resort):
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
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Find and tap on Opera.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
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Tap “Storage”.
When Opera’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
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Tap “Clear storage” or “Clear data”.
Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
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Confirm by tapping “OK”.
A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Opera again, sign back in and turn sync back on if you use it.
Remove malware from Samsung Internet
First, block the spam site’s notifications:
- Open your phone’s Settings app and tap Notifications.
- Tap App notifications, then tap Samsung Internet.
- Under Sites, turn off the switch for the spam website.
If unwanted pages or redirects keep appearing, clear Samsung Internet’s storage (last resort):
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
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Find and tap on Samsung Internet.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet app, then tap on it to open the app’s details.
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Tap “Storage”.
When Samsung Internet’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
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Tap “Clear storage” or “Clear data”.
Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
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Confirm by tapping “OK”.
A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Samsung Internet again, sign back in and turn sync back on if you use it.
Remove malware from Microsoft Edge for Android
First, block the spam site’s notifications:
- Open Microsoft Edge, tap the menu button (three dots) at the bottom of the screen, and tap Settings.
- Tap Site permissions, then tap Notifications. In some versions, Site permissions is inside Privacy and security.
- Find the spam site in the list of allowed sites and switch it to Block.
If unwanted pages or redirects keep appearing, clear Microsoft Edge’s storage (last resort):
-
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” to see all the installed applications on your phone.
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Find and tap on Microsoft Edge.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
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Tap “Storage”.
When the Microsoft Edge’s app info menu is displayed, tap on “Storage” (on Pixel phones, “Storage & cache“).
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Tap “Clear storage” or “Clear data”.
Tap “Clear storage” (called “Clear data” on Samsung phones). If you see “Manage space” or “Manage storage” instead, tap it, then tap “Clear all data“. Don’t use “Clear cache” for this step, because it doesn’t reset the browser.
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Confirm by tapping “OK”.
A confirmation dialog will appear. Tap “OK” or “Delete” to finish. When you open Microsoft Edge again, sign back in and turn sync back on if you use it.
STEP 3: Use Malwarebytes for Android to remove malicious apps
In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.
Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.
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Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for AndroidMalwarebytes for AndroidScans your phone and removes malware at no cost -
Install Malwarebytes for Android on your phone.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
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Follow the on-screen prompts to complete the setup process
When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.
Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.
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Run a scan with Malwarebytes for Android
On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Remove the detected apps.
When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.
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Restart your phone.
When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.
When you’ve finished these steps, check whether the problems you noticed have stopped. If they continue, see the options below.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
- Ask for help in our Mobile Malware Removal Help & Support forum.
- Only as a last resort, reset your phone to factory settings. Read the warning below first.
- Back up your photos, videos, files, and messages, for example to your Google account or a computer.
- Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
- On a Samsung phone, also make sure you know your Samsung account password.
- If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.
Remove Unwanted Apps and Malware from iPhone and iPad
STEP 1: Clean your browser
First, we’ll clean Safari using the built-in “Clear History and Website Data” feature. This removes your browsing history, cookies, and cached data — including the stored data that scam sites use to keep showing you pop-ups and redirects. Don’t worry: this won’t delete your photos, apps, or saved passwords, but it will sign you out of websites. To keep other sites signed in, you can remove only the scam site’s data instead: go to Settings > Apps > Safari > Advanced > Website Data, swipe left on the site, and tap Delete.
- Don’t tap anything inside the scam page or pop-up — the buttons are designed to trick you. Instead, tap the tabs icon in the lower-right corner of Safari, as shown below.
- Tap the X on the malicious tab (or swipe it up) to close it safely.
- Open the Settings app.
- Turn on Airplane Mode. This temporarily disconnects your iPhone from the internet, so the scam site can’t load anything while we clean up. We’ll turn it back off at the end.
- Scroll down and tap Apps, then tap Safari. On iOS 17 and earlier, Safari is listed directly in Settings.
- Tap Clear History and Website Data.
- If you’re asked to choose a timeframe, choose All history, then tap Clear History. On older iOS versions, tap “Clear History and Data” in the pop-up.
- While you’re still in Safari settings, turn on Block Pop-ups and Fraudulent Website Warning. These two switches stop most scam pages before they can even load.
- Tap Settings in the upper-left corner to return to the main Settings menu.
- Turn Airplane Mode back off to reconnect your iPhone to the internet.
STEP 2: Delete unwanted apps
Next, we’ll remove any suspicious apps from your iPhone. If a shady website redirected you to the App Store and you installed an app — or you spot an app you don’t remember downloading — delete it now:
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On the home screen, tap and hold the unwanted app’s icon until the icons start to wiggle.
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Tap the minus (–) badge in the corner of the app icon, then tap Delete App. (On older iOS versions, this badge appears as an “X”.)
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Confirm by tapping “Delete“.
Now reopen Safari and check whether the pop-ups have stopped.
To stop these scam pages from coming back, we recommend installing an ad blocker like AdGuard. It blocks the malicious ads and redirects that cause these pop-ups in the first place.
Still having issues after completing these steps? Try one of the following:
- Run a scan with Malwarebytes for iOS
- Ask for help in our free Mobile Malware Removal Help & Support forum — our team will assist you personally.
When you’ve finished these steps, check whether the pop-ups or other problems have stopped.
Frequently Asked Questions About the Fake “Error Code #B8SMT10007” Tech Support Scam
1. What is the “Error Code #B8SMT10007” scam?
The “Error Code #B8SMT10007” scam is a prevalent tech support scam targeting Windows and Mac users. Scammers display fake pop-up security alerts stating an error code like 2V7HGTVB has been detected and the victim’s system is infected. The pop-ups provide a tech support number and urge victims to call for supposed assistance with removal of the claimed malware infection. However, the pop-ups are completely fraudulent and the phone numbers connect to scammers, not legitimate tech support. Their aim is to scam victims out of money through unnecessary fees and purchases.
2. How do scammers display the fake 2V7HGTVB pop-ups?
Scammers distribute the malicious pop-up code through various tactics, including compromised websites, malicious ads, infected browser extensions and files, and search engine spam. Once installed on a victim’s machine, the pop-up code triggers authentic looking security alerts citing fake malware threats and the 2V7HGTVB error code.
3. What happens if I call the phone number on the 2V7HGTVB pop-up?
You will be connected with a scammer pretending to be from a trusted tech company like Microsoft or Apple support. They will trick you into providing remote access to your computer so they can supposedly fix the issue. However, the scammers will then steal personal data, install malware, make system changes, and coerce you into paying for bogus services to “remove infections”. Never call the number in these fake anti-virus pop-ups.
4. Are the pop-ups legitimate warnings from my antivirus?
No, the 2V7HGTVB pop-ups have nothing to do with your antivirus software or any legitimate security alerts. Microsoft, Apple and antivirus vendors do not use tactics like fake error codes and demanding tech support calls through unsolicited pop-up warnings. The alerts are fabricated by scammers to scare victims.
5. What should I do if I see the 2V7HGTVB pop-up?
Do not call the number listed on the pop-up. Close the window using the X button or Ctrl+W keys. Run a real malware scan using trusted antivirus software to check for any actual infections. Reset your browser to remove questionable extensions and pop-up malware. Change passwords that may have been exposed if you called the scammers previously.
H3 6. Can the scammers really damage my computer?
If you grant them remote access, yes. The scammers can install spyware, steal files, delete data, access your online accounts, lock your system, and more. That is why you should never trust pop-ups stating your system is compromised and demanding you contact tech support or fix biological threats.
7. How can I avoid the 2V7HGTVB scam in the future?
Use reputable antivirus software, avoid clicking suspicious links and ads, don’t install unverified programs or browser extensions, stay away from pirated media and illegal software which may contain malware. Use ad blockers and disable pop-ups in your browser settings. Be cautious of any unsolicited warnings about your computer being infected.
8. What should I do if I already fell for the 2V7HGTVB scam?
If you gave remote access or paid money, take immediate steps to secure your computer and accounts. Change all passwords, run complete antivirus scans, contact banks about any unauthorized charges or transfers, watch for signs of identity theft, report the incident to authorities, and get help from a legitimate local technician to check your system for other malware and lingering remote access tools. Don’t let embarrassment prevent you from reporting, as you are not at fault.
9. How can I help warn others about the 2V7HGTVB scam?
Spread awareness by sharing information about this scam on social media. Report fake pop-ups, phone numbers and sites associated with this scam to authorities. Write online reviews warning others of any specific companies or sites engaging in this scam. Ensure family and friends, especially seniors, know to avoid calling the numbers in suspicious security pop-ups claiming their computer is infected.
The Bottom Line
The “Error Code #B8SMT10007” scam relies on trickery and deceit to steal money and information from unsuspecting computer users. If you see these fake security alerts, close them immediately and run trusted antivirus software on your device. Avoid calling any numbers listed, as they will only lead to scammers infiltrating your system. Remain vigilant against modern online scams using fake warnings about nonexistent infections to coerce victims. Proper awareness and caution are vital in protecting yourself in today’s threat landscape.
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