Remove File Recovery Virus (Uninstall Guide)

File Recovery is a malicious program that will display fake alerts, claiming that several hard drive errors and computer issues were detected on your machine.
In reality, none of the reported issues are real, and are only used to scare you into purchasing File Recovery and stealing your personal financial information.
Apart from the bogus alerts and warning,this rogue software has changed your desktop background to a solid black color,has hidden your files and folders and it’s causing browser redirects.
As part of its self-defense mechanism,File Recovery has disabled the Windows system utilities, including Task Manager and Windows Registry and is block you from running certain programs that could lead to its removal.

If your computer is infected with File Recovery virus,then you are seeing this images:

We strongly advise you to follow our File Recovery virus removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

Registration codes for File Recovery
As an optional step,you can use the following license key to register File Recovery virus and stop the fake alerts.
File Recovery activation code: 56723489134092874867245789235982
Please keep in mind that entering the above registration code will NOT remove File Recovery from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

File Recovery Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

STEP 2: Remove File Recovery malicious proxy server

File Recovery may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Run RKill to terminate known malware processes associated with File Recovery.

RKill is a program that will attempt to terminate all malicious processes associated with File Recovery virus,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop File Recovery running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that File Recovery won’t block this utility from running.
RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with File Recovery.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove File Recovery malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for File Recovery malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 5: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files as seen in the image below.
Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 6 : Restore your shortcuts and remove any left over malicious registry keys

File Recovery has moved your shortcuts files in the Temporary Internet folder and added some malicious registry keys to your Windows installation , to restore your files we will need to perform a scan with RogueKiller.

Please download the latest official version of RogueKiller.
ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

STEP 7: Unhide your files and folders

File Recovery modifies your file system in such a way that all files and folders become hidden, to restore the default settings , you’ll need to run the below program.

Download the Unhide utility, to unhide your files and folders.
UNHIDE.EXE DOWNLOAD LINK (This link will automatically download the Unhide utility on your computer)
Double-click on the Unhide.exe icon on your desktop and allow the program to run.The whole process should not take more than 10 minutes to complete,and at the end this utility will generate a report.

STEP 8: Get your desktop look back!

File Recovery changes your desktop background to a solid black color,to change it back to default one follow the below instruction.

Windows XP : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Display icon. From this screen you can now change your Theme and desktop background.
Windows 7 and Vista : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Appearance and Personalization category. Then select Change the Theme or Change Desktop Background to revert back to your original Theme and colors.

If you are still experiencing problems while trying to remove File Recovery from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

Stop and verify before you click, log in, download, or pay.

Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.

Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.

Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.

Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.

Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.

Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.

Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).

Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.

Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.

Move quickly. Speed matters for disputes, account recovery, and limiting damage.
- Stop payments and contact: do not send more money or respond to the scammer.
- Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
- Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
- Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
- Scan your device: remove suspicious apps or extensions, then run a full malware scan.
- Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
- Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

468 thoughts on “Remove File Recovery virus (Uninstall Guide)”

Matt

September 18, 2012 at 06:48

This is a pre-thank you while I’m waiting for your software suggestions to remove this horrible virus. Thank you!!! This virus ruined my night, but you saved my expensive machine and work files (I’m hoping). Thank God I stumbled across your site. Again, thank you for this awesome step by step guide and information!
AlanBrado

September 18, 2012 at 06:29

Thank you Man, you’re the best!
Dee

September 17, 2012 at 20:15

Another fan….many thanks!
CarExpert99

September 17, 2012 at 04:26

Thank you so much…, worried sick, just bought a new $3,000 laptop and this happens??? Gave me the shock of my life. To the Russian who made this virus… GO GET A REAL JOB!!!, instead of annoying everyone else.
TY
John

September 16, 2012 at 22:54

Thank you SO much for these instructions. My Dad’s computer got this virus, I followed your instructions to the tee, and it worked perfectly. Thank God there are people like you out there to help us out; otherwise, it would have cost us many hours of aggravation and a whole lot of money. Keep up the good work.
Wahab

September 16, 2012 at 19:13

Thanks Alot broh Thanks alot this WORDS…. really you guys are the best that u saved my time and my harddisk from being again formatted. Thanks to the site :)))))) m sooo happy
dconnor shaw

September 16, 2012 at 07:39

rkill isnt working this is the second time ive got file recovery
rkill just says….
- Stelian Pilici
  
  September 16, 2012 at 07:48
  Hello Shaw,
  Lets try to fix your computer,please run the below tools while in Normal Mode;
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
- Glenn
  
  September 16, 2012 at 17:29
  
  When I execute the HITMANPRO does not have the option for the free trial. I loaded the latest version 361 for 64 bit. Is there an option I am missing. I have one file left to remove after Malwarebytes and iit will not remove it. Thanks.
  - Glenn
    
    September 17, 2012 at 04:44
    
    Used Kaspersky Virus Removal Tool and it worked. Thanks for all the information.
Ariana

September 14, 2012 at 21:17

Thank you very much, Stelian! Cannot thank you enough for the step-by-step, easy to understand and effective solutions for the removal of Recovery File Virus. My computer is back to normal. Your page should always top Google search results for this virus removal.
Kayleen

September 14, 2012 at 19:53

Doing great through step 6. When I rebooted after running Hitman, my computer came up frozen with the screen distorted at my Windows log in screen. Have hard rebooted twice and am getting the same frozen screen. Can you advise?
Thanks!!!!
- Kayleen
  
  September 14, 2012 at 21:49
  
  Actually I’ve only completed through step 5. When I hard reboot which is the only thing I can do, it boots up fine up until the final screen where I would normally put in my windows password to unlock my computer. It flashes this screen for just a second then the screen distorts with horizontal lines with the same coloration as the windows password screen. At this point my computer is completely frozen. Mouse won’t work. Can’t soft reboot. Only thing I can do is to hard reboot with the same result.
- Kayleen
  
  September 14, 2012 at 22:56
  
  Ok so I rebooted again, but this time pressed F8 and had it boot up in safe mode with networking. Then I was able to complete your last three steps including step 8. As I rebooted again to “set” my background settings, I let it reboot with the normal setting. Once again it reboots normally until the screen where I put in my windows password to access my computer. I can type in my password very quickly but within about two seconds the screen distorts again to those horizontal lines with the windows login screen coloration and the computer is frozen again.
  - Stelian Pilici
    
    September 18, 2012 at 12:19
    Hello Kayleen,
    It really loks like the dispay driver got corrupted by this infection.Can you please uninstall it,restart and then reinstall it back in.
    NEXT,can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
    
    STEP 1 : Run a scan with Combofix
    
    Download ComboFix from one of the following locations:
    
    COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
    COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
    
    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
    
    Close any open browsers.
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    Double click on ComboFix.exe & follow the prompts.
    
    Accept the disclaimer and allow to update if it asks
    
    When finished, it shall produce a log for you.
    
    Notes:
    
    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
    
    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
    
    If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
    
    STEP 2: Run a scan with ESET Online Scanner:
    
    Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    
    Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    
    Check Yes, I accept the Terms of Use
    
    Click the Start button.
    
    Check Scan archives
    
    Push the Start button.
    
    ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    
    When the scan completes, push Finish
    
    NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
    Waiting for your reply to tell me if your machine is ok and the logs.
mrshaggs

September 14, 2012 at 17:24

Thank you so much, Stelian. Your instructions were clear and concise, and are greatly appreciated. Keep up the good work!

Geek in Alaska,
mrshaggs
- mrshaggs
  
  September 14, 2012 at 17:29
  
  ps – I’m bookmarking this page. You got skills, d00d!
Sara

September 14, 2012 at 17:00

Thank you soooo much!! You were truely a life saver for me. I had thought my computer had just crashed and finally given out on me because I had been having some problems with it for a while. I started researching to buy a new laptop which I really didn’t want to do right now. I thought the whole “file recovery” thing was legit until I decided to google it, found your site, and realized it was a virus. I followed all of your steps exactly and now my computer is almost as good as the day I bought it!! Thanks!!!!
Mikael

September 14, 2012 at 08:21

Thanks for the support removing File recovery!
But I found a map named “File recovery” with two icons, one “File recovery” and “Uninstall file recovery” under “Start” and “All programs” and on the desktop a short cut with the same name. How do I remover these? I couldn’t find them on the C drive or any map where you can find all the other program maps.
- Stelian Pilici
  
  September 14, 2012 at 17:47
  Hello Mikael,
  Right click on the folders and select Delete…this should remove those entries…
  HitmanPro and Malwarebytes should have removed this rogue antivirus,however for your peace of mind I would suggest that you perform a scan with the following utilities:
  
  1.Run a scan with Kaspersky Virus Removal Tool
  Click here to download the Kaspersky Virus Removal Tool.
  1. Save it to your desktop.
  2. Double click the setup file to run it.
  3. Follow the onscreen prompts until it is installed
  4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
  5. Then click on Actions on the left hand side
  6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
  7. Click on Automatic Scan
  8. Now click the Start Scanning button, to run the scan
  9. After the scan is complete, close the program
  2.Run a scan with Eset Online Scanner.
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
Susanne

September 14, 2012 at 07:27

You’re my hero, you rescued my laptop! Thank you very much

Greetings from Germany
Thor

September 14, 2012 at 03:54

Thanks for the info.

Have the virus right now. Had some DNS problems a few weeks ago so those are set to Google’s DNS servers. Will have to try the steps to remove this weekend.

Any idea where this comes from? I was looking a Unitarian church sites when it first started affecting my computer.

Also, I posted a nasty threat in their customer support screen. Any idea where they a located physically? If they are US citizens, I could be in trouble.
- Stelian Pilici
  
  September 14, 2012 at 17:49
  
  Hello Thor,
  This virus was created by some rusian cyber criminals and a lot of people got infected with it.
  There are a lot of entries points starting with a Java exploit or a malicious email attachment….
  Stay safe!
Demian

September 13, 2012 at 20:41

Great guide, but wish I could get past first step. I used activation code, worked great. Booted PC in safe mode, checked ”no proxy” in Firefox. Still can’t connect to internet to download RKill. Already had Malwarebytes installed, ran a scan. Found virus, clicked ”remove”. No prompt to restart. When I restarted manually some icons reappeared but was still infected — and still can’t connect to internet to download RKill or any of the other software mentioned. All was done in safe mode. Any advice would be appreciated.
- Stelian Pilici
  
  September 14, 2012 at 18:32
  Hello Demian,
  Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
  Waiting for your reply to tell me if your machine is ok and the logs.
Jami

September 13, 2012 at 11:49

Thank you, Thank you, Thank you!!! I have never had anything like that on my computer. I am so glad you step by step instructions were out there. You are AWESOME!!!
Manoj Shah

September 13, 2012 at 06:23

thank you for helping me in solving the problem, I was shocked after the attack of the file recovery virus, as I thought that I have lost all my data. Once again Thankyou very much.
Aurel

September 12, 2012 at 19:38

Stelian, thank you from the bottom of my heart: you definitely helped me GREAT TIME to restore my computer after a File Recovery attack!!
I’m so happy that there are such great guys on the internet!

THANK YOU!
- JP
  
  September 12, 2012 at 21:06
  
  Hey, did it in safe mode. I did it with full scan cause it did not work the 1 st time. make sure you deactivate all firewall when you run Hitman. Thanks a zillion! JP
- Demian
  
  September 13, 2012 at 01:27
  
  Thank you for the guide, but having trouble getting started. Activation code worked great, in safe mode changed Firefox setting to ” no proxy ” but still can’t connect to download RKill. I already have Malwarebytes installed, I used it, found infection, but no prompt to reboot. Upon manual reboot, full scan shows no infection, but virus is still there. I assume I need RKill to halt processes before removal, but how can this happen when no connection to internet can be made. Please help !!!!
  - Stelian Pilici
    
    September 14, 2012 at 18:25
    Hello Demian,
    You most likely have other infections on your computer.Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
    
    STEP 1 : Run a scan with Combofix
    
    Download ComboFix from one of the following locations:
    
    COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
    COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
    
    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
    
    Close any open browsers.
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    Double click on ComboFix.exe & follow the prompts.
    
    Accept the disclaimer and allow to update if it asks
    
    When finished, it shall produce a log for you.
    
    Notes:
    
    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
    
    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
    
    If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
    
    STEP 2: Run a scan with ESET Online Scanner:
    
    Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    
    Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    
    Check Yes, I accept the Terms of Use
    
    Click the Start button.
    
    Check Scan archives
    
    Push the Start button.
    
    ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    
    When the scan completes, push Finish
    
    NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
    Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
Felix

September 12, 2012 at 16:41

Good, understandable guide. It’s great that you are are doing this in your free time, so: Thank you alot!
kuraj

September 12, 2012 at 16:12

Thanks!!