Removal guide Scam Alerts

How to remove Live Security Platinum (Uninstall Guide)

By Stelian6 min read128comments

Live Security Platinum is a malicious program,which is displaying bogus security alerts in an attempt to trick you into buying this fake security product.
We strongly advise you to follow our Live Security Platinum removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

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If your computer is infected with Live Security Platinum,then you are seeing this images:

[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
Live Security Platinum license key: AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]
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STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    Download RegistryFix.regOpens the download page in a new tab.
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    Download RKillYour download starts right away.
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    Download MalwarebytesFree official installer. Your download starts right away.
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: HitmanPro Icon]
    IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: Starting HitmanPro]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: HitmanPro installation screen]
  5. HitmanPro will start scanning your system for malicious files as seen in the image below.
    [Image: HitmanPron scanning for Live Security Platinum]
  6. Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
    [Image: HitmanPro scan results]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: Activate HitmanPro license]
  8. HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 7: Remove any left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller

  1. Please download the latest official version of RogueKiller.
    Download RogueKillerOpens the download page in a new tab.
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    RogueKiller scanning after Live Security Platinum virus virus
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    Remove Live Security Platinum virus infection with RogueKiller
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    Remove residual damage from Live Security Platinum virus virus

If you are still experiencing problems while trying to remove Live Security Platinum from your machine, please start a new thread in our Malware Removal Assistance forum.

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128 comments

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Discussion

  1. Nicholas

    Took several tries….computer did NOT want to start in safe mode nor download some of the links…..but finally got through every step! THANK YOU SO MUCH FOR THIS!!!

    ReplyReport
  3. kat

    hi thanks for the info, i followed all the steps and computer pretty much back to normal. apart from one thing, when my mum goes into her email it shuts down, i thought viruses like this steals info so am afraid it still might be infecting some part. or would this be unrelated?
    my email seems fine

    ReplyReport
    1. Stelian PiliciTeam

      In reply to kat

      Hello Kat,
      It doesn’t look like its LSP,however you can try to reinstall your browser and see if this will fix your problem.
      NEXT,please follow a scan with the following tools:
      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, close the program

      2.Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish
      ReplyReport
    1. Stelian PiliciTeam

      In reply to Niranjan

      Hello,
      You do have a ZeroAccess rootkit infection on this computer.Lets fix it.

      Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
      STEP 1 : Run a scan with Combofix
      Download ComboFix from one of the following locations:
      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)
      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
      Waiting for your reply to tell me if your machine is ok and the logs.

      ReplyReport
      1. Niranjan

        In reply to Stelian Pilici

        Thanks a lot for your help. Followed all the steps and removed Zero access. Now my machine is back to normal. Thanks again!!!

        Report
        1. Stelian PiliciTeam

          In reply to Niranjan

          :D
          Unless you are having other problems, it is time to do the final steps.

          1. Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
          2. In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
          3. Follow the prompts on the screen
          4. A message should appear confirming that ComboFix was uninstall

            5. Delete the following folders: (If they exist)
            C:\ComboFix
            C:\Qoobox

          Enjoy your Malware FREE computer!:D

          Report
  6. Niranjan

    Stelian,

    I followed step by step guide and everything was nice until I run RogueKiller. While installing, I got warning message saying it may harm my machine.

    But still I run the program. After the scan completed, I saw this warning flashing above the scan results – ZERO Access.
    I press the delete button to remove scan results and then press shortcutfix.

    Later my IE9 pop up with page taking about ZeroAccess. Here is the link
    tigzyrk.blogspot/2011/09/rootkit-zeroaccess-max

    Can you please help me to understand on this problem? My machine runs Win7, 32bit.

    ReplyReport
  7. Colin

    I posted a comment on 21 Sep which has been removed. I got rid of the horrible “live security platinum trojan” merely by going back to a restore point before the infection. Worked fine. No need for all the complication listed here. Can’t see why you don’t want people to know this?
    Whatever, thanks for all your work, sterling stuff.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Colin

      Hello Colin,
      System restore does not work in many cases because this infection will come bundled with a ZeroAccess rootkit. I’m glad to here that this worked for you,still I would suggest that you download and run a scan with this 3 tools just to make a check.
      Stay safe and thank you for the comment.

      ReplyReport
  9. Ruta

    Thank you so much!!!! just removed it!!!! you are amazing! The only problem that i have now,is that i cannot transfer photos from camera via memory card or via cable.It says: CommonUtillity is missing.? I had the same problem before and i thoutgh it was because of the ” live secutity platinum”,but since i removed it,the problem still reapears.Please if you could help me i would very grateful

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Ruta

      Hello Ruta,
      It sounds like a missing driver…. Please try to uninstall the current driver and then restart your computer.Windows should search for a new driver and fix your problem.

      ReplyReport
  10. LARICE

    MTO OBRIGADA, EU ESTAVA DESESPERADA NAO SABIA O QUE FAZER, O VIRUS SE INSTALOU NO COMPUTADOR DA MINHA EMPRESA. E AQUI ONDE EU MORO NO INTERIOR NAO TEM PESSOAS QUALIFICADAS PARA ME AUXILIAR. AINDA BEM QUE ENCONTREI NESSE SITE TUDO Q EU PRECISAVA. OBRIGADA MESMO.

    ReplyReport
  11. Simon

    Hey Stelian,
    Great guide to fix up the malware / virus.
    I also had the issue with non-esistent services etc. but all fixed up ok now after running combofix etc.
    However whenever I try to run Windows Updates I constantly get a message to “Restart your computer to install important updates”
    I do that and restart Windows Updates and same issue.
    I have tried running MS recommendations to clear out the cache etc. but to no avail.
    Any thoughts?

    Simon

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Simon

      Hello Simon,
      Live Security Platinum is known to compromise some Windows services,please try the below steps and see if this will fix your computer:
      STEP 1: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      STEP 2: Repair Background Intelligent Transfer Service service
      1. Click the Start buton
      2. Type “cmd” in the Search Box and then press Enter
      3. Right-click “cmd.exe” and select “Run as administrator”
      4. Click “Continue” on the “User Account Control” Window
      5. In the command prompt type the following command
      sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto
      6.Restart your computer and check if the problem is solved.
      STEP 3: Remove the residual damage from Live Security Platinum
      Download Windows Repair All In One and install this utility.
      Go to the Startup Repairs tab and click the Start button (bottom right)
      Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

      1. Click Unselect All
      2. Put a checkmark in the following items:
        • Repair Hosts File
        • Remove Temp Files
        • Repair Windows Firewall
        • Repair Windows Updates
        • Remove Policies Set By Infections
        • Set Window Services To Default Startup

        Note: Leave everything else unchecked

      3. Put a checkmark in Restart System When Finished
      4. Now click the Start button (bottom right)

      Restart your computer and see if your everything works!

      ReplyReport
    1. Larry k

      In reply to Jessica Rabbit

      Great work, easy to follow. Thanks for that…
      strange many dates are very recent, ie 19/20 sep 2012, hence must have affected many of us…

      ReplyReport
  13. Paul West

    This process did not work for me and I tried it twice! Malwarebytes did the job just by downloading the software and installing. Free for the trial period!

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Paul West

      Hello Paul,
      Please run also run the HitmanPro and RogueKiller scans…….Then retry to run the Malwarebytes scan..
      Good luck!

      ReplyReport
  15. Manda

    AMAZING !!! I was sceptical at first but I figured.. how much worse could it get..
    Your easy to follow, links included, all scenarios covered tutorial has saved my sanity and $$$.
    Thanks from “Down Under”

    ReplyReport
  17. Lisa

    THANK YOU…it worked beautifully…you are the BEST–God will bless you for being so kind!!

    ReplyReport
  18. Lina

    I was able to successfully remove the Live Security virus using your instructions! I have scanned and the results found no more threats… Now, I receive an error message about my recycle bin at startup. Also, my laptop is running a bit slow and I am unable to restore to factory settings. I followed the directions you gave others on here and following is the report from COMBOFIX. Hoping for some advice…. THANKS!!

    ComboFix 12-09-18.06 – s 01/01/2006 18:18:06.1.2 – x86

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Lina

      Hello Lina,
      There is no malware on this computer but you have a lot of crapware….
      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, close the program

      2.Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Good luck!

      ReplyReport
  19. Lindsey

    When I try to restart my computer in Safe Mode with Networking it just goes to a black screen that says “Frequency out of range.” Please help! Does my computer need to be in safe mode?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Lindsey

      Hello Lindsey,
      Lets try to fix your computer,please run the below tools while in Normal Mode;
      STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      STEP 2: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

      STEP 3 Please perform a scan with HitmanPro as seen on the guide.
      If you are having problems starting this program please use the ForceBreach mode as described in the guide.

      STEP 4: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to tell me how everything is running!
      Good luck…

      ReplyReport
  20. Crys86

    Hi,
    I have a problem whit the supposed antivirus called Live security Platinum, How can I remove it from my computer? An I must add that my computer (its an Acer Aspire One without a CD/DVD writer) has a preinstalled windows.
    Please can somebody help me, give some advices on how to repair may computer?

    ReplyReport

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Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

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