The “2019 Annual Visitor Survey” pop-ups are a social engineering scam that tries to trick users into completing different surveys and then asks them to subscribe to different paid services. These “2019 Annual Visitor Survey” fake messages will pretend to from know tech companies (Apple, Amazon, Google, Samsung), but in fact there are just from a group of scammers waiting to rob you of a few dollars each month under false pretenses.
The “2019 Annual Visitor Survey” pop-up will promise the user a tempting prize (like an iPhone, iPad, MacBook Pro or a Samsung Galaxy) if they complete a survey. If you agree to complete this “2019 Annual Visitor Survey” survey, at the end you’ll have to enter your phone number and agreeing that you will pay $5 a week for a service you definitely do not need.
The “2019 Annual Visitor Survey” pop-ups will display the below message:
2019 Annual Visitor Survey
You’ve been personally selected to take part in our 2019 Annual Visitor Survey! Tell us what you think of Mozilla Firefox and to say “Thank You” you’ll receive a chance to get an gift cards, coupons and other amazing deals!
Every Wednesday, we randomly select 10 lucky visitors who get a gift from our sponsors.
It’s our way of saying thank you for being a Orange s.a. user .
You won one of the following gifts: iPhone Xs, Apple iMac or an Amazon Gift Card To win, you need to answer the following 3 questions correctly.
Note: 10 random visitors got this invitation, and there only a few gifts available.
You only 1 minutes and 39 seconds to answer correctly the following 3 simple questions before the gift will be awarded to someone else. Good luck!
Question 1 of 3: Who founded Microsoft?
(97% answered correctly)
Bill Gates Mark Zuckerberg Warren Buffett
The “2019 Annual Visitor Survey” pop-ups may be caused either by malicious advertisements on the sites you visit or adware. This guide was written to help Windows users remove malware from their devices, if your just looking for a way to block the “2019 Annual Visitor Survey” redirect on a specific site, then you can use a free browser extension like Adblock.
When it comes to adware, these malicious programs are bundled with other free software that you download off of the Internet. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed adware without your knowledge. Once an adware program is installed on your device, whenever you will browse the Internet, your browser will be redirected to sites that display the “2019 Annual Visitor Survey” message.
Here are a few typical signs that you have adware on your system:
- Advertisements appear in places they shouldn’t be.
- Your web browser’s homepage has mysteriously changed without your permission.
- Web pages that you typically visit are not displaying properly.
- Website links redirect to sites different from what you expected.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted programs might get installed without your knowledge.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.
How To Remove “2019 Annual Visitor Survey” Pop-up Scam
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
- STEP 1: Uninstall the malicious programs from Windows
- STEP 2: Use Malwarebytes to remove “2019 Annual Visitor Survey” adware
- STEP 3: Use HitmanPro to scan for malware and unwanted programs
- STEP 4: Double-check for malicious programs with AdwCleaner
- (OPTIONAL) STEP 5: Reset the browser settings to remove “2019 Annual Visitor Survey” pop-ups
STEP 1 : Uninstall the malicious programs from Windows
In this first step, we will try to identify and remove any malicious program that might be installed on your computer.
Go to “Programs and Features”.
- On the Start menu, type Control Panel in the search box and select “Control Panel” from the results.
- When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
Windows 8Right-click on the Start button in the lower-left corner and select “Programs and Features”. This will take you directly to your list of installed programs.
- If you can’t find the Programs and Features in the Start menu, type “programs and features” into the search bar at the bottom of the Start window, then click the “Programs and Features” result.
- If you don’t have a Start button, you are likely running Windows 8 instead of Windows 8.1. Press the Windows key + X to open the menu instead and select “Programs and Features”.
- Click on Start, then select “Control Panel”.Start by clicking on the Start button, then click on “Control Panel”.
If you don’t see “Control Panel” here, type control panel into the search bar at the bottom of the Start window, then click the “Control Panel” result.
- When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
- On the Start menu, type Control Panel in the search box and select “Control Panel” from the results.
Find the malicious program and uninstall it.
The “Programs and Features” screen will be displayed with a list of all the programs installed on your PC. Scroll through the list until you find the malicious program, then click to highlight it, then click the “Uninstall” button that appears on the top toolbar.
Known malicious programs: Juliaetta version 1.5, Wajam, 126.96.36.199, DNS Unlocker, Cinema Plus, Price Minus, SalesPlus, New Player, MediaVideosPlayers, Browsers_Apps_Pro, PriceLEess, Pic Enhance, Sm23mS, Salus, Network System Driver, SS8, Save Daily Deals, Word Proser, Desktop Temperature Monitor, CloudScout Parental Control, Savefier, Savepass, HostSecurePlugin, CheckMeUp or HD-V2.2.The malicious program may have a different name on your computer. If you cannot find any malicious programs on your PC, you can skip to the next step
Follow the on-screen prompts to uninstall the program.
In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall the program.
Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.
STEP 2: Use Malwarebytes to remove “2019 Annual Visitor Survey” adware
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
The first time you install Malwarebytes, you’re given a free 14-day trial of the premium edition, which includes preventative tools like real-time scanning and specific protection from ransomware. After two weeks, it automatically reverts to the basic free version that will detect and clean up malware infections only when you run a scan. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
You can download Malwarebytes by clicking the link below.MALWAREBYTES DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes)
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the mb3-setup-consumer-x.x.x.xxxx.exe file to install Malwarebytes on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process. To install Malwarebytes on your PC, click on the “Agree and Install” button.
Click on “Scan Now”.
Once installed, Malwarebytes will automatically start and update the antivirus database. To perform a system scan, click on the “Scan Now” button.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine Selected”.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
Reboot your computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 3: Use HitmanPro to scan for malware and unwanted programs
HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30 day trial to enable the clean up.
You can download HitmanPro by clicking the link below.HITMANPRO DOWNLOAD LINK
(The above link will open a new web page from where you can download HitmanPro)
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
Click on “Next”.
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the “Next” button to remove the malicious programs.
Click on “Activate free license”.
Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your PC.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
STEP 4: Double-check for malicious programs with AdwCleaner
AdwCleaner is a free popular on-demand scanner which can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find.
While the Malwarebytes and HitmanPro scans are more than enough, we’re recommending AdwCleaner to users who still have malware related issues or just want make sure their PC is 100% clean.
You can download AdwCleaner by clicking the link below.ADWCLEANER DOWNLOAD LINK
(The above link will open a new web page from where you can download AdwCleaner)
Double-click on the setup file.
Double-click on the file named “adwcleaner_7.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
Click on “Scan Now”.
When AdwCleaner will start, click on the “Scan Now” button to perform a system scan.
Wait for the AdwCleaner scan to complete.
AdwCleaner will now scan your PC for malicious files. This process can take a few minutes.
Click on “Clean & Repair”.
When AdwCleaner has finished it will display a list of all the malware that the program found. Click on the “Clean & Repair” button to remove the malicious files from your device.
Click on “Clean & Restart Now”
When the malware removal process is complete, AdwCleaner may need to restart your device. Click on the “Clean & Restart Now” button to finish the removal process.
(OPTIONAL) STEP 5: Reset the browser settings to remove “2019 Annual Visitor Survey” pop-ups
If your PC is being redirected to the “2019 Annual Visitor Survey” sites, we will need to reset the web browser settings to their original defaults. This step should be performed only if your issues have not been solved by the previous steps.
Click on the three dots at the top right and click “Settings”.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen.
At the bottom, click “Advanced”.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Advanced” link (as seen in the below example).
Under the section “Reset,” click “Reset”.
Chrome’s advanced settings should now be displayed. Scroll down until the “Reset and clean up” section is visible, as shown in the example below. Next, click on the “Reset settings to their original defaults” button.
Confirm by clicking “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset Settings” button.
Go to the “Help” menu.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
Click “Troubleshooting Information”.
From the Help menu, click on “Troubleshooting Information“.If you’re unable to access the “Help” menu, type about:support in your address bar to bring up the Troubleshooting information page.
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Click on “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper right part of your browser, then select “Internet Options“.
Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
You will now need to close your browser, and then you can open Internet Explorer again.
Go to “Apps and Features”.
Right-click on the Start button in the lower-left corner and select “Apps and Features“. This will take you directly to your list of installed programs.
Find Microsoft Edge, then select “Advanced Options”.
The “App and Features” screen will be displayed with a list of all the programs installed on your PC. Scroll through the list until you find “Microsoft Edge”, click it, and then click on the “Advanced options” link.
Click on “Reset”.
The “Advanced Options” screen will now be displayed. Scroll down until the “Reset” section is visible, as shown in the example below. Next, click on the “Reset” button.
Your device should now be free of the “2019 Annual Visitor Survey” pop-ups. If you are still experiencing problems while trying to remove “2019 Annual Visitor Survey” pop-ups adware from your PC, please do one of the following: