Remove Email Assistant browser hijacker (Virus Removal Guide)

If your browser homepage or search queries are being redirected through Email Assistant, then you have a browser hijacker installed that is causing these redirects. What is Email Assistant? Email Assistant is a browser hijacker that will change the homepage …

If your browser homepage or search queries are being redirected through Email Assistant, then you have a browser hijacker installed that is causing these redirects.

Image: Chrome browser is redirected to Email Assistant
Image: Chrome browser is redirected to Email Assistant

What is Email Assistant?

Email Assistant is a browser hijacker that will change the homepage and default search engine for your web browser to emailaccessonline.com. This browser redirect happens because the Email Assistant browser extension or program is installed on your computer.

When installed on a computer, the Email Assistant browser hijacker will change the browser homepage to Email Assistant New Tab Search. This browser hijacker will also redirect your browser search queries to emailaccessonline.com, which will redirect to search result pages from https://search.yahoo.com. This is most likely done to generate advertising revenue by using Yahoo Search for its search results.
The Email Assistant extension may also track your searches and display advertisements on emailaccessonline.com.

When the Email Assistant browser hijacker is installed on a computer, common symptoms include:

  • Your web browser’s default homepage and new tab page is Email Assistant New Tab
  • Your browser’s search queries are redirected through emailaccessonline.com
  • The Email Assistant browser extension or program is installed on your computer

Why is my browser redirected to Email Assistant?

Your browser is being redirected to Email Assistant New Tab because the “Email Assistant” extension or program is installed on your computer. Often, this type of program is offered through advertisements or bundled with other software, leaving the user puzzled where this software came from.

You should always pay attention when installing software because often, a software installer includes optional installs. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

To remove the Email Assistant browser hijacker and check your computer for other malicious programs, please use the free malware removal guide below.

How to remove Email Assistant redirect (Virus Removal Guide)

The below instructions are for Windows users, however, we also have an Android Guide and a Mac Guide which should help clean up your device.

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.

To remove the Email Assistant browser hijacker, follow these steps:


STEP 1: Uninstall Email Assistant from Windows

In this first step, we will try to uninstall Email Assistant and any other malicious programs from your computer.

  1. Close “Email Assistant”.

    Before we can uninstall “Email Assistant” from Windows we need to stop this program from running in the background. To do this, right-click the “Email Assistant” program’s icon in the system tray (next to the clock), and choose “Exit”.

    Exit malicious program

  2. Go to “Programs and Features”.

    Windows 10

    1. Click on the “Start” button, then type Control Panel in the search box and select “Control Panel” from the results.
      Go to the Control Panel
    2. When the “Control Panel” window opens click on the “Uninstall a program” option under the “Programs” category.
      Click on Uninstall a Program option - Windows 10

    Windows 8

    Right-click on the Start Windows Start button button in the lower-left corner and select “Programs and Features”. This will take you directly to your list of installed programs.

    Right click on Start and select Programs and Features - Windows 8.1 Help

    • If you can’t find the Programs and Features in the Start menu, type “programs and features” into the search bar at the bottom of the Start window, then click the “Programs and Features” result.
    • If you don’t have a Start button, you are likely running Windows 8 instead of Windows 8.1. Press the Windows key + X to open the menu instead and select “Programs and Features”.

    Windows 7

    1. Click on the “Start” button, then click on “Control Panel”.
      Click on the Windows Start button and select Control Panel - Windows 7 Help

      If you don’t see “Control Panel” here, type control panel into the search bar at the bottom of the Start window, then click the “Control Panel” result.
    2. When the “Control Panel” appears, click on “Uninstall a Program” from the Programs category.
      Select Uninstall a program from Control Panel menu Windows 7 Help
  3. Find the malicious program and uninstall it.

    The “Programs and Features” screen will be displayed with a list of all the programs installed on your PC. Scroll through the list until you find “Email Assistant“, then click to highlight it, then click the “Uninstall” button that appears on the top toolbar.

    The malicious program may have a different name on your computer. If you cannot find any malicious programs on your computer, you can continue with STEP 2.

    Uninstall Email Assistant from Windows to remove Email Assistant

  4. Follow the on-screen prompts to uninstall the program.

    In the next message box, confirm the uninstall process by clicking on Yes, then follow the prompts to uninstall the program.

    Make sure to read all of the prompts carefully, because some malicious programs try to sneak things in hoping that you won’t read closely.

If you are having issues while trying to uninstall Email Assistant from Windows, you can use Revo Uninstaller Free to completely remove this program from your computer.

STEP 2: Use Malwarebytes Free to remove Email Assistant redirect

Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
It is important to note that Malwarebytes Free will run alongside antivirus software without conflicts.

  1. Download Malwarebytes Free.

    You can download Malwarebytes by clicking the link below.

    MALWAREBYTES DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on MBSetup installer to install Malwarebytes
    You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
    Windows asking for permission to run the Malwarebytes installer

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
    Malwarebytes setup: Click on Personal Computer step 1

    On the next screen, click “Install” to install Malwarebytes on your computer.
    Malwarebytes Setup: Click on Install

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.

  4. Select “Use Malwarebytes Free”.

    After installing Malwarebytes, you’ll be prompted to select between the Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.
    Click on “Use Malwarebytes Free“.
    Click on Use Malwarebytes Free to continue with the install

  5. Click on “Scan”.

    To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
    Click on Scan button

  6. Wait for the Malwarebytes scan to complete.

    Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning for malicious programs

  7. Click on “Quarantine”.

    When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
    Review the malicious programs and click on Quarantine to remove Email Assistant

  8. Restart computer.

    Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes requesting to restart computer to complete the Email Assistant removal process
    When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.


STEP 3: Use HitmanPro to scan for malware and unwanted programs

HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.

Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.

  1. Download HitmanPro.

    You can download HitmanPro by clicking the link below.

    HITMANPRO DOWNLOAD LINK
    (The above link will open a new web page from where you can download HitmanPro)
  2. Install HitmanPro.

    When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
    Double-click on the HitmanPro setup file - Help Guide
    You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
    Windows asking for permissions to run the HitmanPro setup file - Help Guide

  3. Follow the on-screen prompts.

    When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.

    Click Next to install HitmanPro

    HitmanPro final installer screen

  4. Wait for the HitmanPro scan to complete.

    HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
    HitmanPro while scanning for malware - Help Guide

  5. Click on “Next”.

    When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the “Next” button to remove the malicious programs.
    HitmanPro scan summary. Click Next to remove Email Assistant redirect

  6. Click on “Activate free license”.

    Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your PC.
    Activate the free HitmanPro license keyEnter your email to complete the HitmanPro activation - Help Guide
    When the process is complete, you can close HitmanPro and continue with the rest of the instructions.


STEP 4: Double-check for malicious programs with AdwCleaner

AdwCleaner is a free popular on-demand scanner which can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find.
While the Malwarebytes and HitmanPro scans are more than enough, we’re recommending AdwCleaner to users who still have malware related issues or just want to make sure their computer is 100% clean.

  1. Download AdwCleaner.

    You can download AdwCleaner by clicking the link below.

    ADWCLEANER DOWNLOAD LINK
    (The above link will open a new web page from where you can download AdwCleaner)
  2. Double-click on the setup file.

    Double-click on the file named “adwcleaner_x.x.x.exe” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
    AdwCleaner Setup File
    You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
    AdwCleaner and Windows User Account Control Pop-up

  3. Click on “Scan Now”.

    When AdwCleaner will start, click on the “Scan Now” button to perform a system scan.
    AdwCleaner Scan Now button

  4. Wait for the AdwCleaner scan to complete.

    AdwCleaner will now scan your PC for malicious files. This process can take a few minutes.
    AdwCleaner Scanning for Email Assistant virus

  5. Click on “Clean & Repair”.

    When AdwCleaner has finished it will display a list of all the malware that the program found. Click on the “Clean & Repair” button to remove the malicious files from your computer.
    Click Clean to remove Email Assistant

  6. Click on “Clean & Restart Now”

    When the malware removal process is complete, AdwCleaner may need to restart your device. Click on the “Clean & Restart Now” button to finish the removal process.
    Click Clean & Restart Now to remove Email Assistant virus
    When the process is complete, you can close Adwcleaner and continue with the rest of the instructions.


STEP 5: Reset the browser settings to remove Email Assistant redirect

If your computer is still being redirected to the Email Assistant new tab, we will need to reset the web browser settings to their original defaults. This step should be performed only if your issues have not been solved by the previous steps.

Google Chrome

Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.
To reset Google Chrome and remove the Email Assistant redirect, follow these steps:

  1. Click the menu icon, then click on “Settings”.

    In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
    Click on the Chrome menu button then on the Settings

  2. Click “Advanced”.

    Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Advanced” link.
    Click on the Advanced link

  3. Click “Reset settings to their original defaults”.

    Scroll down until the “Reset and clean up” section is visible, as shown in the example below. Click on “Reset settings to their original defaults“.
    Click on Reset settings to their original defaults

  4. Click “Reset Settings”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset Settings” button.
    Click on Reset Settings to restore Google Chrome to its default settings link

Mozilla Firefox

The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.
To reset Firefox and remove the Email Assistant redirect, follow these steps:

  1. Click the menu icon, then click on “Help”.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
    Click on the Firefox Menu button then select Help button

  2. Click “Troubleshooting Information”.

    From the Help menu, click on “Troubleshooting Information“.
    Click on Troubleshooting Information button

  3. Click on “Refresh Firefox”

    Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    Click on the Refresh Firefox button

  4. Confirm.

    To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
    Click again on Refresh Firefox

  5. Click “Finish”.

    Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.

    Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Microsoft Edge

This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.
To reset Microsoft Edge and remove the Email Assistant redirect, follow these steps:

  1. Open the “Settings” menu.

    In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.”.
    Open the Settings menu

  2. Click on “Reset Settings”.

    On the left side of the window, click on “Reset Settings”.
    Click Reset Settings option

  3. Click on “Restore settings to their default values”.

    In the main window, click on “Restore settings to their default values”.
    Click on Restore settings to their default values option

  4. Click “Reset”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset” button.
    Click Reset to reset your browser

Internet Explorer

You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
To reset Internet Explorer and remove the Email Assistant redirect, follow these steps:

  1. Go to “Internet Options”.

    Open Internet Explorer, click on the gear icon in the upper right part of your browser, then select “Internet Options“.

  2. Select the “Advanced” tab, then click “Reset”

    In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.

  3. Click on “Reset”.

    In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.

  4. Click on “Close”.

    When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
    Close your browser and then open Internet Explorer again.


Your computer should now be free of the Email Assistant malicious program. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

If we have managed to help you, please share this guide to help others.

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