The Fake Geek Squad Email – Invoice, Renewal, or Order Scam

The “Geek Squad” email is a scam that tries to trick you into thinking that you’ve placed an order for a one-year subscription for Geek Squad or that your annual membership has been renewed. Contrary to the claims in the email, there is no order or invoice (or at least, that’s not what prompted this email) and this is nothing more than a scam that tries to scare you into calling one of the listed numbers to receive support.

If you have received the fake Geek Squad email, we recommend deleting the email and never calling the listed phone numbers.

This is the text of the Geek Squad fake emails, including the grammatical and spelling errors:

Geek Squad
INVOICE
Geek United States

Geek Squad Inc.
7601 Penn Avenue, South Richmond, MN 55423 USA
Toll Free Helpline 1(888) 632-2710

Invoice Number: #5545455
Invoice Date:
Payment Due:
Amount Due (USD): $349.85

Items Quantity Price Amount
Geek Drive Anti Drive 1 $349.85 $349.85
Total: $389.56
Amount Due (USD): $389.56

Notes and Termos & Condition
Your Payment for Geek Anti Drive Services has been purchased. The charge of purchase will appear in your account in next 24-48 hours. To stop or unsubscribe call now to Geek Squad Tech Support at 1(855) 632-2710. If you did not Authorize this charge or would like to cancel the subscription call now at 1(888) 632-2710

Subtleties of your Recent Invoice:
Item: Geek Anti Drive
Receipt ID: SMKAY/587120
Installment Made By: Online
Method of shipment: Not Updated Yet Kindly call us for more Info

Subject: Order Complete

Geek SQUAD
Invoice No: GSKBBW360AXV129
Your Subscription with GEEK SQUAD will Renew Today and $389.99 is about to be Debited from your account by Today. The Debited Amount will be reflected within the next 24. In case of any further clarifications or block the auto-renewal service please reach out Customer Help Center.
Billed To
Customer ID: 239028916
Invoice Number: GSKBBW360AXV129
Renewal Date:
Description Quantity Unit Price Total
Geek Squad Best Buy Service (One Year Subscription) $389.99 $389.99
Subtotal $389.99
Sales Tax $0.00
Total $389.99

If you didn’t authorize this Charge, you have 24 Hrs. To cancel & get an instant refund of your annual subscription, please contact our customer care: +1 (469) 297-2928

Sincerely,
Geek-Squad™ Best Buy Customer Care

Subject: Thank you for your order Order No : #STR-P16

GEEK SQUAD

ORDER ID : STR-P16
Order Date :

Support Team : (844) 480-3111
Cancellation : (844) 870-3452

Dear Member,

Thank you for remaining a part of our Geek Squad family. Geek Squad holds a very

strong reputation in the industry and as a goodwill gesture, we are not willing to

charge our customers this year for their auto-renewal.

This email is being sent to all the users whose auto-renewal was not stopped and

was charged by the automatic debit system.

Customer Care 24*7: (844) 480 3111

Product Description

Account Type: Personal Home Subscription

Quantity:1 Device

Product:Geek Squad Internet Security

Current Plan:3 Years Subscription

Renewal Date:

Payment Mode: Auto Debit

Order Total: $399.99

Payment Status: Successful

This Subscription Will Auto-Renew Every 3 Years Unless You Turn It Off. No Later Than 24 hrs. Before The End Of The Subscription Period.

If you wish to cancel this subscription Contact our Support Team (844) 480-3111 (Toll-free) for Any Queries.

Geek Squad Device Security Entitlement only PC or Mac.

Thank you,

Geek Squad

This email is being sent by Geek Squad as you have subscribed to our services.

Subject: Here’s Your INV ID No p#0077566329 Has been Activated!

GEEK SQUAD

Date: Aug 24, 2022

Notification

This email is in regard to letting you know that your computer software update will be renewed for another 3 Years.

Details

Invoice Number INV2300203US9
Amount $359.99 USD
Discount $59.99 USD
Amount Total $300.00 USD

Customer Care: (209) 243-5596

In case you have any further query please call our customer care help line number.
We will be glad to assist you with. You have 48 hours to cancel the subscription else it may be renewed with 300.00 USD from the accounts associated with our records.

If the email received in your spam box asks the service desk to verify machine identity.
Please do not reply to this email. This mailbox is not monitored, and you will not receive a response.

If you call the phone numbers listed in these emails, scammers will ask you to install a program that gives them remote access to your computer. Using remote access, these experienced scammers rely on confidence tricks typically involving utilities built into Windows (eg. Event Viewer) to gain your trust and trick you into paying for “support” services or even steal credit card account information.

If you have received the fake Geek Squad email, we recommend deleting it and under no circumstances call these cybercriminals.

Is the Geek Squad email real?

No, and don’t panic. The Geek Squad email is a scam that tries to scare you into calling a tech support number. To make the email more credible, these scammers use fake invoice numbers, renewal dates, official logos, and promotional banners.

As you can imagine, the Geek Squad extortion email and anything it states is just a scam to try and scare you into paying the ransom.

What should I do now?

We recommend that you ignore the content of the Geek Squad email and delete it from your Inbox. However, if you have downloaded any attachments or clicked on any links from this email, or if you suspect that your computer might be infected with malware, you can follow the below guide to scan your device for malware and remove it for free.

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
Browser hijackers and adware can infect Windows, Mac, or Android devices, so we’ve covered below all these operating systems. Depending on which operating system is installed on the device you’re seeing the Geek Squad scam, please click on the operating system icon below and follow the displayed steps to remove it.
Removal Instructions for Windows

Remove Geek Squad malware from Windows

To remove Geek Squad malware from Windows, follow these steps:

STEP 1: Use Malwarebytes to remove adware, browser hijackers and other malware

In this first step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.

Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.

  1. Download Malwarebytes for Windows.

    You can download Malwarebytes by clicking the link below.

    MALWAREBYTES FOR WINDOWS DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Download

    You may be presented with a User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.

    Click Yes to install Malwarebytes

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you what type of computer are you installing this program on, click either Personal Computer or Work Computer.
    Malwarebytes setup: Click on Personal Computer

    On the next screen, click “Install” to install Malwarebytes on your computer.

    Click on Install to install Malwarebytes

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen.

  4. Click on “Scan”.

    Malwarebytes is now installed on your computer, to start a scan click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for browser hijackers and other malicious programs.

    Click on Scan button

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now scan your computer for browser hijacker and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

    Malwarebytes scanning for malware

  6. Click on “Quarantine”.

    When the Malwarebytes scan is finished scanning it will show a screen that displays any malware, adware, or potentially unwanted programs that it has detected. To remove the adware and other malicious programs that Malwarebytes has found, click on the “Quarantine” button.

    Review the malicious programs and click on Quarantine to remove malware

  7. Restart computer.

    Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes requesting to restart computer to complete the malware removal process
    When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions to perform a final scan that ensures that no other malicious programs are installed on your device.


STEP 2: Use AdwCleaner to remove malicious browser policies

In this step, we will use AdwCleaner to remove Adware and malicious browser policies that might be set on your computer.

AdwCleaner is a free popular on-demand scanner that can detect and remove malware that even the most well-known anti-virus and anti-malware applications fail to find. This on-demand scanner includes a lot of tools that can be used to fix the side effects of Adware.

  1. Download AdwCleaner.

    You can download AdwCleaner by clicking the link below.

    ADWCLEANER DOWNLOAD LINK
    (The above link will open a new web page from where you can download AdwCleaner)
  2. Double-click on the setup file.

    Double-click on the file named “adwcleaner” to start AdwCleaner. In most cases, downloaded files are saved to the Downloads folder.
    Download AdwCleaner on your computer

    AdwCleaner program will now open and you will be presented with the program’s license agreement. After you read it, click on the I agree button if you wish to continue. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.

    Windows ask if you want to run AdwCleaner

  3. Enable “Reset Chrome policies” to remove malicious browser policies.

    When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable “Reset Chrome policies“.

    Enable Reset Chrome policies to remove malicious browser policies

  4. Click on the “Scan” button.

    On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

    Click on Scan to start a AdwCleaner scan

  5. Wait for the AdwCleaner scan to finish.

    AdwCleaner will now scan your computer for Adware and other malicious programs. This process can take a few minutes.

    AdwCleaner scanning for Adware and other malware

  6. Click on “Quarantine” to remove malware.

    When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button to remove Adware and other malicious programs from your computer.

    Click on Quarantine to remove malware

  7. Click on “Continue” to start malware removal.

    AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. Click on the “Continue” button to finish the removal process.
    Click Continue to remove malicious files

    AdwCleaner will now delete all detected malware from your computer. When the malware removal process is complete, you can close AdwCleaner and continue with the rest of the next steps from this guide.


STEP 3: Use HitmanPro to scan your computer for other malicious programs

In this third step, we will scan the computer with HitmanPro to ensure that no other malicious programs are installed on your device.

HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to its clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.

Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is no limit on scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one-time 30-days trial to enable the clean up.

  1. Download HitmanPro.

    You can download HitmanPro by clicking the link below.

    HITMANPRO DOWNLOAD LINK
    (The above link will open a new web page from where you can download HitmanPro)
  2. Install HitmanPro.

    When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on the HitmanPro file

    You may be presented with a User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.

    Windows asking for permissions to run the HitmanPro setup

  3. Follow the on-screen prompts.

    When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.

    Click Next to install HitmanPro on your PC

    HitmanPro final installer screen

  4. Wait for the HitmanPro scan to complete.

    HitmanPro will now begin to scan your computer for browser hijackers and other malicious programs.
    HitmanPro scans your computer for any infections, adware, or potentially unwanted programs that may be present

  5. Click on “Next”.

    When HitmanPro has finished the scan, it will display a list of all the malware that it has found. Click on the “Next” button to have HitmanPro remove the detected items.

    HitmanPro scan summary. Click Next to remove the malware

  6. Click on “Activate free license”.

    HitmanPro may now require to activate the free 30-days trial to remove the malicious files. To do this, click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your computer.
    Click on the Activate free license button

    When the malware removal process is complete, it will display a screen that shows the status of the various programs that were removed. At this screen, you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.


Your computer should now be free of the Geek Squad malware. If your current antivirus allowed a malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Removal Instructions for Mac

Remove Geek Squad malware from Mac

To remove Geek Squad malware from Mac, follow these steps:

STEP 1: Use Malwarebytes for Mac to find malicious programs

In this step, we will download, install and run a scan with Malwarebytes for Mac to remove adware and other malware from your computer.

Malwarebytes for Mac is an on-demand scanner that takes out malware, adware, spyware, and other threats before they can infect your machine and ruin your day.

  1. Download Malwarebytes for Mac.

    You can download Malwarebytes for Mac by clicking the link below.

    MALWAREBYTES FOR MAC DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Mac)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on setup file to install Malwarebytes

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac for Mac

    Click Install to install Malwarebytes on Mac

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.

  4. Select “Personal Computer” or “Work Computer”.

    The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
    Select Personal Computer or Work Computer mac

  5. Click on “Scan”.

    To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
    Click on Scan button to start a system scan for malware

  6. Wait for the Malwarebytes scan to complete.

    Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Wait for Malwarebytes for Mac to scan for malware

  7. Click on “Quarantine”.

    When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove adware and other malicious programs that Malwarebytes has found, click on the “Quarantine” button.
    Review the malicious programs and click on Quarantine malware

  8. Restart computer.

    Malwarebytes will now remove adware and other malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes For Mac requesting to restart computer
    When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.


Your computer should now be free of the Geek Squad browser hijacker. If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.

If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Removal Instructions for Android

Remove Geek Squad malware from Android

To remove Geek Squad malware from Android, follow these steps:

STEP 1: Use Malwarebytes for Android to scan for malicious apps

In this step, we will install Malwarebytes to scan and remove malicious apps from your phone.

Malwarebytes for Android searches all files and apps quickly and effectively for malware or potentially unwanted programs such as screen lockers or adware, freeing your phone from bloatware.

  1. Download Malwarebytes for Android.

    You can download Malwarebytes for Android by clicking the link below.

    MALWAREBYTES DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Android)
  2. Install Malwarebytes on your phone

    In the Google Play Store, tap “Install” to install Malwarebytes on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
    This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue.
    Malwarebytes Setup Screen 1
    Tap on “Got it” to proceed to the next step.
    Malwarebytes Setup Screen 2
    Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
    Malwarebytes Setup Screen 3
    Tap on “Allow” to permit Malwarebytes to access the files on your phone.
    Malwarebytes Setup Screen 4

  4. Update database and run a scan with Malwarebytes for Android

    You will now be prompted to update the Malwarebytes database and run a full system scan.

    Malwarebytes fix issue

    Click on “Update database” to update the Malwarebytes definitions to the latest version, then click on “Run full scan” to perform a system scan.

    Update database and run Malwarebytes scan on phone

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for the Geek Squad adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning phone for malware

  6. Click on “Remove Selected”.

    When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the Geek Squad adware and other malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
    Remove malicious apps from your phone

  7. Restart your phone.

    Malwarebytes will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.


Your phone should now be free of the Geek Squad malware. If your current antivirus allowed a malicious app on your phone, you might want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove a malicious program from your phone, please ask for help in our Mobile Malware Removal Help & Support forum.

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