Remove ReachChoice adware from Mac (Virus Removal Guide)

ReachChoice is an adware program that displays pop-up ads and unwanted advertisements not originating from the sites you are browsing. These ReachChoice advertisements will be shown as boxes containing coupons, as underlined keywords (in-text ads), pop-up ads or advertising banners. …

ReachChoice is an adware program that displays pop-up ads and unwanted advertisements not originating from the sites you are browsing. These ReachChoice advertisements will be shown as boxes containing coupons, as underlined keywords (in-text ads), pop-up ads or advertising banners.

Image: Chrome browser is redirected to ReachChoice ads
Image: Chrome browser is redirected to ReachChoice ads

What is ReachChoice?

ReachChoice is advertised as a program that will improve the way you search the Internet. Though this may sound like a useful service, ReachChoice can be intrusive and will display advertisements whether you want them to or not.

The ReachChoice advertisements may have a different text under the pop-up: “ReachChoice Promos”, “Powered by ReachChoice”, “Advertisements by ReachChoice”, “Brought to you by ReachChoice”, “Ads by ReachChoice” or “Ads powered by ReachChoice”. The ReachChoice ads will typically be shown in the header in strange positions or overlaying the content of the web page.
These ReachChoice ads are for adult sites, online web games, fake software updates, and unwanted programs.

When the ReachChoice browser hijacker is installed on a computer, common symptoms include:

  • Advertisements appear in places they shouldn’t be.
  • Your web browser’s homepage has mysteriously changed without your permission.
  • Web pages that you typically visit are not displaying properly.
  • Website links redirect to sites different from what you expected.
  • Browser popups appear which recommend fake updates or other software.
  • Other unwanted programs might get installed without your knowledge.

How did ReachChoice get on my computer?

ReachChoice is installed by the users, whether that is knowingly or not. Often, this type of program is offered through advertisements or bundled with other software, leaving the user puzzled where this software came from.
Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed ReachChoice without your knowledge.

You should always pay attention when installing software because often, a software installer includes optional installs. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

To remove the ReachChoice adware and check your computer for other malicious programs, please use the free malware removal guide below.

How to remove ReachChoice adware (Virus Removal Guide)

This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

To remove the ReachChoice adware, follow these steps:


STEP 1: Remove ReachChoice from Mac

In this first step, we will try to identify and remove any malicious app that might be installed on your device.

ExploreSearchResult might create a new group policy for your computer, so before we proceed with the other steps we need to remove these unwanted changes.

  1. Go to System Preferences.
  2. Click Profiles.
  3. If there is any suspicious profile, select it and click the remove “” button in the lower-left corner. If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal.
  1. Open “Finder”

    Click the Finder application on your dock.
    Open Finder

  2. Click on “Applications”

    In the Finder left pane, click on “Applications“.
    Click on Applications

  3. Find and remove the ReachChoice app.

    The “Applications” screen will be displayed with a list of all the app installed on your device. Scroll through the list until you find the ReachChoice app, right-click it, and then click “Move to Trash”.

    The malicious app may have a different name on your device. If you cannot find any malicious apps, you can proceed with the next step.

    Find The Malicious App and Remove It

  4. Click “Empty Trash”

    On the dock, right-click on the trash icon and select “Empty Trash”. Doing so deletes the Trash’s contents, including the program that you just sent to the Trash.
    Empty Trash

This malicious program might add a widget on the menu bar, if you see the ReachChoice icon in the right end of the menu bar, click on it and then select “Close” or “Quit”.

Next, click the desktop to make sure you’re in the Finder, choose Go > Go to Folder, then go to the below folders and delete the ReachChoice files or folders.

/Library/LaunchAgents
/Library/Application Support
~/Library/LaunchAgents
/Library/LaunchDaemons
/Users/Shared/


STEP 2: Uninstall ReachChoice extension from Safari, Chrome, or Firefox

Safari

  1. Go to Safari’s “Preferences”.

    On the menu bar, click the “Safari” menu and select “Preferences”.
    On the Menu bar Click on Safari then Preference

  2. Check Homepage.

    This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.

    Change Homepage in Safari

  3. Click “Extensions”

    Next, click on the “Extensions” tab.
    Click on Extensions MacOS

  4. Find and uninstall the ReachChoice extension.

    The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Scroll through the list until you find the ReachChoice extension, and then click on “Uninstall” to remove it. By default, there are no extensions installed on Safari.

    The malicious extension may have a different name on your device. If you cannot find any malicious extension, you can proceed with the next step.

    Click on Uninstall to remove malicious extension virus

Google Chrome

Google Chrome has an option that will reset itself to its default settings. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.

  1. Open Chrome’s “Settings” menu.

    Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Settings“.
    Click on the Chrome menu button then on the Settings button MacOS

  2. At the bottom, click “Advanced”.

    Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Advanced” link (as seen in the below example).
    Click on the Advanced button MacOS

  3. Under the section “Reset,” click “Reset”.

    Chrome’s advanced settings should now be displayed. Scroll down until the “Reset and clean up” section is visible, as shown in the example below. Next, click on the “Reset settings to their original defaults” button.
    Scroll down and click on the Reset button MacOS

  4. Confirm by clicking “Reset”.

    A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset Settings” button.
    Click on Reset Settings to restore Google Chrome to its default settings MacOS

In many cases, changes to Chrome may not be fixed with a simple browser reset. In such a case, it’s very possible that a malicious program has created unwanted policies on your browser. You can check if any unwanted policies are loaded into the browser by typing chrome://policy into the URL bar.
To reset these policies, follow these steps:

  1. Open a new Terminal window. (Finder > Go > Utilities > Terminal)
  2. Enter the following commands, pressing enter after each line:
    defaults write com.google.Chrome HomepageIsNewTabPage -bool false
    defaults write com.google.Chrome NewTabPageLocation -string "https://www.google.com/"
    defaults write com.google.Chrome HomepageLocation -string "https://www.google.com/"
    defaults delete com.google.Chrome DefaultSearchProviderSearchURL
    defaults delete com.google.Chrome DefaultSearchProviderNewTabURL
    defaults delete com.google.Chrome DefaultSearchProviderName
  3. After running these commands, quit Chrome if you haven’t already done so, then launch it again and check chrome://policy to see if the same keys are still present (you may need to click the “Reload policies” button for changes to show up). If they’re gone, you should be able to change your search engine and home page back to your preferred defaults in Chrome’s settings.

If resetting the Google Chrome policies didn’t fix the issue, it will be easier to completely remove Chrome and all data, then reinstall the browser. To do this, click the Finder icon, from the menu bar. Choose Go, and click Go to Folder, then paste one of the below paths into the window that opens.
You will need to delete all of the below items, but before doing this be aware that this will delete all data for all Google apps you have installed, such as your bookmarks, so you will need to export them before doing this.

/Applications/Chrome.app
/Library/Application Support/Google/
/Library/Google/
~/Library/Application Support/Google/
~/Library/Google/
~/Library/Preferences/com.google.Chrome.plist

After deleting all of the above files, restart your device. You can now download and re-install Google Chrome on your device. You will need to import any exported bookmarks or other data, and may need to reinstall any other Google apps that you use.

Mozilla Firefox

If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

  1. Go to the “Help” menu.

    Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
    Click on the Firefox Menu button then select Help MacOS

  2. Click “Troubleshooting Information”.

    From the Help menu, click on “Troubleshooting Information“.

    If you’re unable to access the “Help” menu, type about:support in your address bar to bring up the Troubleshooting information page.

    Troubleshooting Information option in Firefox MacOS

  3. Click on “Refresh Firefox”

    Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    Click on the Refresh Firefox button MacOS

  4. Confirm.

    To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
    Click again on Refresh Firefox button macos

  5. Click on “Finish”.

    Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

STEP 3: Use Malwarebytes for Mac to remove ReachChoice adware

Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.

  1. Download Malwarebytes Free.

    You can download Malwarebytes for Mac by clicking the link below.

    MALWAREBYTES FOR MAC DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Mac)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on setup file to install Malwarebytes

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts in order to continue with the installation process.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac for Mac

    Click Install to install Malwarebytes on Mac

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.

  4. Select “Personal Computer” or “Work Computer”.

    The Malwarebytes Welcome screen will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
    Select Personal Computer or Work Computer mac

  5. Select “Use Malwarebytes Free”.

    You’ll be then prompted to select between the Malwarebytes Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.
    Click on “Use Malwarebytes Free“.
    Click on Use Malwarebytes Free Mac

  6. Click on “Scan”.

    To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
    Click on Scan button to start a system scan Mac

  7. Wait for the Malwarebytes scan to complete.

    Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Wait for Malwarebytes for Mac to scan your computer

  8. Click on “Quarantine”.

    When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
    Review the malicious programs and click on Quarantine Mac

  9. Restart computer.

    Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes For Mac requesting to restart computer



Your computer should now be free of the ReachChoice adware. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to remove the ReachChoice adware from your Mac computer, please ask for help in our Malware Removal Assistance for Mac forum.

If we have managed to help you, please share this guide to help others.

Leave a Comment