V9.com is a browser hijacker that is bundled with other free software that you download off of the Internet. When installed this browser hijacker it will set the homepage and search engine for your web browser to http://www.v9.com/ro/newtab?si=.
This itself is not considered malicious as there are many legitimate programs that change these settings as well. What is considered malicious, though, is that it will also append the argument http://www.v9.com/ro/newtab?si= to random Windows shortcuts on your desktop and your Windows Start Menu.
V9.com homepage got on your computer after you have installed a freeware software that had bundled into their installation this browser hijacker. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed this malicious program without your knowledge.
V9.com uses a variety of Registry entries to hijack your browsers even after you clean your shortcuts or change your homepage settings. For example, this browser hijacker adds the HKLM\SOFTWARE\Wow6432Node\Policies\Google\Chrome\HomepageLocation and HKLM\SOFTWARE\Wow6432Node\Policies\Google\Chrome\RestoreOnStartupURLs\1 registry policies that will automatically open Chrome to the http://www.v9.com/ro/newtab?si= site even if your shortcuts are cleaned and you have your homepage set to another location.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.
How to remove V9.com redirect (Removal Guide)
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
To remove V9.com redirect, follow these steps:
- STEP 1: Scan your computer with Malwarebytes Adwcleaner
- STEP 2: Scan your computer with Malwarebytes Anti-Malware
- STEP 3: Scan your computer with HitmanPro
- (OPTIONAL) STEP 4: Clean up the Windows shortcuts that have been hijacked by V9.com
- (OPTIONAL) STEP 5: Reset your browser to the default settings
STEP 1: Scan your computer with Malwarebytes AdwCleaner
Malwarebytes AdwCleaner is a free utility that will scan your computer for adware programs that may have been installed without your knowledge.
- You can download Malwarebytes AdwCleaner from the below link.
MALWAREBYTES ADWCLEANER DOWNLOAD LINK (This link will start the download of “Malwarebytes AdwCleaner” on your computer)
- Before starting Malwarebytes AdwCleaner, close your web browser, then double-click on the Malwarebytes AdwCleaner icon.
If Windows prompts you as to whether or not you wish to run Malwarebytes AdwCleaner, please allow it to run.
- When the Malwarebytes AdwCleaner program will open, click on the “Scan” button as shown below.
Malwarebytes AdwCleaner will now start to search for the adware and other malicious programs.
- To remove the malicious files that were detected in the previous step, please click on the “Clean” button.
- Malwarebytes AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.
When your computer reboots and you are logged in, Malwarebytes AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer. Please review this log file and then close the notepad window.
STEP 2: Scan your computer with Malwarebytes Anti-Malware
Malwarebytes Anti-Malware is a powerful on-demand scanner which will remove the V9.com redirect from your machine. It is important to note that Malwarebytes Anti-Malware will run alongside antivirus software without conflicts.
- You can download download Malwarebytes Anti-Malware from the below link.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware”)
- Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
- When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
- Once installed, Malwarebytes Anti-Malware will automatically start and will update the antivirus database. To start a system scan you can click on the “Scan Now” button.
- Malwarebytes Anti-Malware will now start scanning your computer for the V9.com browser hijacker. When Malwarebytes Anti-Malware is scanning it will look like the image below.
- When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Selected” button.
- Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
STEP 3: Scan your computer with HitmanPro
HitmanPro finds and removes malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. It’s designed to run alongside your antivirus suite, firewall, and other security tools.
- You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
- Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows).
Click on the “Next” button, to install HitmanPro on your computer.
- HitmanPro will now begin to scan your computer for malware.
- When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
- Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
(OPTIONAL) STEP 4: Clean up the Windows shortcuts that have been hijacked by V9.com
This step needs to be performed only if your issues have not been solved by the previous steps.
- Right click on your browser shortcut, then select Properties.
To view the Properties menu for the browser shortcuts pinned to your Task Bar, right-click on the browser shortcut, then right-click again on the browser icon from the menu.
- Click on the Shortcut tab, and in the Target field, remove the http://www.v9.com/ro/newtab?si=/ argument. In the Target field, there should be only the path to browser executable file. Nothing more.
These are the default shortcut path that should be in your Target field, if the http://www.v9.com/ro/newtab?si=/ argument is there, then you should remove it.
Google ChromeDefault Target value is:
For Windows 64-bit – “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe”
For Windows 32-bit – “C:\Program Files\Google\Chrome\Application\chrome.exe”
Mozilla FirefoxDefault Target value is:
For Windows 64-bit – “C:\Program Files (x86)\Mozilla Firefox\firefox.exe”
For Windows 32-bit – “C:\Program Files\Mozilla Firefox\firefox.exe”
Internet ExplorerDefault Target value is:
C:\Program Files\Internet Explorer\iexplore.exe
(Optional) STEP 5: Reset your browser to the default settings
This step needs to be performed only if your issues have not been solved by the previous steps.
Google Chrome has an option that will reset itself to its default settings. Resetting your browser settings will reset the unwanted changes caused by installing other programmes. However, your saved bookmarks and passwords will not be cleared or changed.
- Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
- Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example).
- Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset browser settings button.
- A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.
- Open Internet Explorer, click on the “gear icon” in the upper right part of your browser, then click again on Internet Options.
- In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
- In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
- When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now need to close your browser, and then you can open Internet Explorer again.
If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.
- In the upper-right corner of the Firefox window, click the Firefox menu button (), then click on the “Help” () button.
- From the Help menu, choose Troubleshooting Information.
If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
- Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
- To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
- Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
Note: Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Your computer should now be free of the V9.com browser hijacker. You can remove AdwCleaner from your machine, however we recommend that you keep Malwarebytes Anti-Malware and HitmanPro installed, and perform regular computer scans.
If you are still experiencing problems while trying to remove V9.com redirect from your machine, please do one of the following: