The “WARNING CRITICAL MESSAGE” page is a browser-based scam that displays fake error messages to trick you into calling a Tech Support Scam phone number.
What is “WARNING CRITICAL MESSAGE”?
The “WARNING CRITICAL MESSAGE” fake error message is a scam that pretends to be from Microsoft to trick you into thinking that your computer has crashed or that a virus has been detected. It does this to try and scare you into calling one of the listed numbers in order to receive support.
If you call these phone numbers, scammers will ask you to install a program that gives them remote access to your computer. Using remote access, these experienced scammers rely on confidence tricks typically involving utilities built into Windows (eg. Event Viewer) in order to gain your trust and trick you into paying for “support” services or even steal credit card account information.
The “WARNING CRITICAL MESSAGE” tech support scam will put your browser on full-screen mode and display pop-up messages that won’t go away, essentially locking your browser. If this happens, you can use the Windows Task Manager to close your browser and stop this pop-up.
- Open the “Task Manager” by right-clicking the taskbar and then selecting Task Manager. You can also open the Task Manager by pressing Ctrl+Alt+Del on your keyboard and then select Task Manager.
- Scroll through the list until you see your web browser’s process and left-click on it once so it becomes highlighted. Once you have selected the browser’s process, click on the End Task button as shown in the image below.
- Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.
This is the fake error message that the “WARNING CRITICAL MESSAGE” page will display:
Verified Publisher: Windows-Defender
Necessary measures: Contact us immediately so that our technicians can guide you through the process of removing the Phone can lead. Please call us within 5 minutes to prevent Your Computer will be disabled.
Go Back Safety
Prevent additional dialogs.
Error # MSWindows-77X1
Do not ignore this important warning
Windows was blocked due to suspicious activity. Please call us within 5 Minutes to prevent your Computer from being deactivated. The following information may be lost:
2. Browsing History
3. Sensitive information (credit cards)
4. Files on the hard drive
Do not ignore this critical warning if you close this page, your Computer access disabled to prevent further damage to our network.
As you can imagine, the above alert is not real and its purpose is to scare you into allowing the scammer remote access to your computer. If your browser has been redirected to the “WARNING CRITICAL MESSAGE” tech support scam, we recommend to close the page and do not call the listed phone number.
Why am I seeing the “WARNING CRITICAL MESSAGE” pop-up ads?
You are seeing the “WARNING CRITICAL MESSAGE” tech support scam because your computer is infected with a malicious program or a site that you have visited has redirected you to this page.
Less than reputable sites can display malicious ads that redirect your browser to the “WARNING CRITICAL MESSAGE” tech support scam to generate advertising revenue. If this happens, you can close the page and install a free browser extension like Adblock to block the malicious ads. However, if you are continuously seeing pop-ups like the “WARNING CRITICAL MESSAGE” tech support scam, then your computer might be infected with a malicious program and you need to scan your device for adware and remove it.
Here are a few typical signs that you have a malicious program installed on your computer:
- Advertisements appear in places they shouldn’t be.
- Your web browser’s homepage has mysteriously changed without your permission.
- Web pages that you typically visit are not displaying properly.
- Website links redirect to sites different from what you expected.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted programs might get installed without your knowledge.
To check your computer for the “WARNING CRITICAL MESSAGE” adware and remove it for free, please use the guide below.
Remove WARNING CRITICAL MESSAGE tech support scam (Virus Removal Guide)
This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
To remove the WARNING CRITICAL MESSAGE tech support scam, follow these steps:
- STEP 1: Use Malwarebytes to remove WARNING CRITICAL MESSAGE tech support scam
- STEP 2: Double-check for malicious programs with HitmanPro
- STEP 3: Reset the browser settings to remove WARNING CRITICAL MESSAGE pop-ups
STEP 1: Use Malwarebytes to remove WARNING CRITICAL MESSAGE tech support scam
In this first step, we will install Malwarebytes to scan and remove WARNING CRITICAL MESSAGE tech support scam from your computer.
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
The first time you install Malwarebytes, you’re given a free 14-day trial of the premium edition, which includes preventative tools like real-time scanning and specific protection from ransomware. After two weeks, it automatically reverts to the basic free version that will detect and clean up malware infections only when you run a scan. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
Download Malwarebytes for Windows.
You can download Malwarebytes for Windows by clicking the link below.DOWNLOAD MALWAREBYTES FOR WINDOWS
(The above link will download Malwarebytes on your computer)
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. Click “Install” to install Malwarebytes on your computer, then follow the on-screen prompts to complete the installation.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Double-check for malicious programs with HitmanPro
In this second step, we will use HitmanPro to do a final scan for Trojans, potentially unwanted programs, and adware.
HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.
You can download HitmanPro by clicking the link below.HITMANPRO DOWNLOAD LINK
(The above link will open a new web page from where you can download HitmanPro)
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
Click on “Next”.
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the “Next” button to remove the malicious programs.
Click on “Activate free license”.
Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your PC.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
STEP 3: Reset the browser settings to remove WARNING CRITICAL MESSAGE pop-ups
In this final step, if your browser is still redirected to WARNING CRITICAL MESSAGE sites, we will need to reset the web browser settings to their original defaults. This will remove any malicious extensions that might be installed on your browser.
This step should be performed only if your issues have not been solved by the previous steps.
Remove WARNING CRITICAL MESSAGE tech support scam from Google Chrome
To remove the WARNING CRITICAL MESSAGE tech support scam from Chrome we will reset the browser settings to its default. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.
Click the menu icon, then click on “Settings”.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Advanced” link.
Click “Reset settings to their original defaults”.
Scroll down until the “Reset and clean up” section is visible, as shown in the example below. Click on “Reset settings to their original defaults“.
Click “Reset Settings”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset Settings” button.
Remove WARNING CRITICAL MESSAGE tech support scam from Firefox
To remove the WARNING CRITICAL MESSAGE tech support scam from Firefox we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
Click the menu icon, then click on “Help”.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
Click “Troubleshooting Information”.
From the Help menu, click on “Troubleshooting Information“.
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Remove WARNING CRITICAL MESSAGE tech support scam from Microsoft Edge
To remove the WARNING CRITICAL MESSAGE tech support scam from Microsoft Edge we will reset the browser settings to its default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.
Open the “Settings” menu.
In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.”.
Click on “Reset Settings”.
On the left side of the window, click on “Reset Settings”.
Click on “Restore settings to their default values”.
In the main window, click on “Restore settings to their default values”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset” button.
Remove WARNING CRITICAL MESSAGE tech support scam from Internet Explorer
To remove the WARNING CRITICAL MESSAGE tech support scam from Internet Explorer we will reset the browser settings to its default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper right part of your browser, then select “Internet Options“.
Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
Close your browser and then you can open Internet Explorer again.
Your computer should now be free of the WARNING CRITICAL MESSAGE tech support scam. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps: