Remove Live Security Platinum (TUTORIAL)

If you are reading this article than you’re most likely trying to find out, what Live Security Platinum is and how you can get rid of this virus.
As you’ve probably realized by now,Live Security Platinum is a malicious software (rogue security software) that is displaying bogus antivirus alerts in an attempt to scare you into buying this fake security product.
Live Security Platinum is also blocking you from running programs and is causing browser redirects and slowing down your PC.

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Live Security Platinum Images

Below you can see some images of Live Security Platinum.

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

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Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
Download RegistryFix.regOpens the download page in a new tab.
Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
Download RKillYour download starts right away.
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
Download MalwarebytesFree official installer. Your download starts right away.
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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J
Jim14 years ago
Step 4 says “Do not reboot your computer…” but my computer is rebooting automatically because it says Windows encountered a system error. Is there a way around this please?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Jim
  Hello Jim,
  Can you please follow the below steps:
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    [b]RogueKiller Download Link[/b] (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
  Reply Report
  1. Jim14 years ago
    In reply to Stelian Pilici
    Hi Stelian,
    Thank you very much for promptly responding to my query in such detail. I apologise for not reading through your initial instructions to the end where it says “If you are still experiencing problems… please start a new thread in the forum”. Your work-around to my issue worked without a hitch (no Windows error messages this time), though it seems your initial instructions did remove the “Live Security Platinum” virus after-all. FYI, I am almost certain I picked up this pc virus from playing “Words with Friends” (scrabble game) on Facebook. Thank you once again for ridding my pc of this virus.
    
    Report
  2. Jim Kennett14 years ago
    In reply to Stelian Pilici
    Hi Stelian,
    “Live Security Platinum” pop-ups are gone and pc is running really well now. Thank you very much for all your help.
    
    Report
View all 4 replies
L
Leanne14 years ago
Hi I have this live security platinum on a work computer, I have tried to follow your guide. I have placed the activation code & stopped the pop ups. But when I get safety mode screen up I cannot get arrows to work. it starts windows normally, how do I get around this? It is an important hard drive as it runs an irrigation system. :/ Have tried everything I can think of.

Reply Report
1. Leanne14 years ago
  In reply to Leanne
  May have got without safe mode :)
  
  Reply Report
2. S
  Stelian PiliciTeam14 years ago
  In reply to Leanne
  Hello Leanne,
  Can you please follow the below steps:
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    [b]RogueKiller Download Link[/b] (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
  Reply Report
S
Sunn14 years ago
Step 4 says do not reboot because everything will return. Well, the PC reboots after RKill is done processing. It gives a warning saying the system will reboot and after I get the text file it reboots. How do I stop it from rebooting?

Thanks

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Sunn
  Hello Sunn,
  Can you please follow the below steps:
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    [b]RogueKiller Download Link[/b] (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
  Reply Report
Elizabeth14 years ago
Like so many others before me, can I say a big thank you for the easy to follow guide, and hopfuly I wont get it back.

Reply Report
S
Shelly J14 years ago
Thank you, Thank you, Thank you!!!!! Last year, my computer was infected with another virus- we were able to successfully remove it (or so we thought) and several months after the fact we woke up one morning to a computer that had restarted on its own and EVERYTHING was gone!!! All our documents, all our pictures, EVERYTHING! My husband consulted an independent IT guy he knows who remotely ran scans and did stuff to our computer only to tell us there was no hope of ever getting it back. I was devastated! I kept trying to “find” our stuff on our computer- I knew it had to be there somewhere. I kept attempting to show the hidden files and folders and kept getting the message that I didn’t have permission to make changes. I had resigned myself to the fact that I wasn’t going to get anything back. All that to say- after following the guide and removing the Live Security Platinum- the HitmanPro found a ZeroAccess Rootkit. I was able to remove it as well and last night in the middle of the night I finally had my permissions back and was able to show all hidden folders and files and lo and behold all our information was still there- just as I suspected! Thank you a million times over!!!!

Reply Report
1. beechan14 years ago
  In reply to Shelly J
  I followed the procedures and successfully removed the Live Security Plantinum. I do not have to reformat the HD and saved by data. Thanks.
  
  Reply Report
R
Remco14 years ago
Thank you sincerely for your help. It worked!

Reply Report
1. Diana14 years ago
  In reply to Remco
  THANK YOU SO MUCH…THIS HAS HELPED MANY PEOPLE TO RESTORE THEIR SYSTEMS BACK TO WORKING ORDER. GOD BLESS YOU!
  
  Reply Report
Steve14 years ago
Thanks Stelian, this sorted my problem out.
I applaud the time and effort you have put in to help people in this predicament.

Kind Regards,

Steve

Reply Report
Jazz14 years ago
spot on…problem solved….

Reply Report
Angie14 years ago
Dear Stelian

Thank you very much for this tutorial. My laptop was infected last night and whilst it took about 2 hours to get rid of the live protection platinum using another laptop to search for help, your tutorial was fantastic and your step by step guide easy to understand for a technophobe like me! Your support is very much appreciated.

Reply Report
Rahma14 years ago
THANKS!!!!!!!!!!! :D I’M SO HAPPY!!!!

Reply Report
Kelly Rudolph14 years ago
Hi Stelian,
Since I got rid of the virus with your excellent help here, my desktop icons rearrange themselves to default on left side on start-up.

I have unchecked auto arrange and align to grid. I’m using Windows 7 Home.

I thought it might be caused by adding HitmanPro or MalwareBytes so I uninstalled them but it didn’t help. I can reinstall these if necessary, of course.

How do I get my desktop icons to stay in place again?

Thank you,
Kelly

Reply Report
Ismeil14 years ago
Thank you so much for writing this tutorial!!!!! You truly helped me! | :)

Reply Report
Stirling14 years ago
If your having problems gettin on the net check your internet security settings I had to turn them up just to view this I think it’s due to a counter hack. Then i had to turn the settings down just to download the items. Hope I helped someone

Reply Report
A
A.Raihan14 years ago
My PC is attacked by Live Security Platinum and I think I made a mistake after the attack. I had two different accounts in my laptop and from another account I ran system restore. Everything seems to be fine but after the restore process, the internet connection is available and there is no sign of Live security platinum but I cant see my system, network and user accounts option. When I click on this options, it stand still and there is no sign of action. Can you help me on this please?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to A.Raihan
  Hello Raihan,
  Lets try to see if we can fix this :
  Please read and follow all the steps very carefully.
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2 : Download and run the Complete Internet Repair utility.
  1.Download Complete Internet Repair utilityto your desktop
  2.Unzip all the files to their own folder on the desktop
  3.Within the folder double click CIntRep
  4.Select the following items,then press the GO button.
  - Reset Interent Protocol (TCP/IP)
  - Repair Winsock (Reset Catalog)
  - Renew Internet Connection
  - Flush DNS Resolver Cache
  - Reset Windows Firewall Configuration
  - Reset the default hosts fie
  Let me know if this fixed the problem… Also please add the Combofix log to your reply.
  Reply Report
M
Maddie14 years ago
Thankyou so much, bloody Java updates.. One problem, I’m running in safemode now, but MalwareBytes won’t load “Error: Won’t load in Safe Mode” or something like that, I’m running Hitman Pro now though..

Reply Report
1. Maddie14 years ago
  In reply to Maddie
  All good, I got it, Thanks so much. You are and HSC lifesaver :)
  
  Reply Report
2. T
  Tanya14 years ago
  In reply to Maddie
  Hi Stelian, My PC is finnaly working!!!!!
  Spent 3 hrs yesterday and 9 hrs today to finally remove it!!! – What an ORDEAL!!
  
  How can such peace of a programme get into computer protected by Kaspersky Anti-virus and a Windows Defender???
  
  Tried various things until got to your web site. I must say Kaspersky would find several troyans, delete them, then restart, then find them again, delete them, restart, and so on, so on…
  
  I suppose I now need to get in and un-install all those HitmanPro and Malwarebutes and RKill?? or should I keep them and register ask my money back from Kaspersky?? I am absolutely pissed off with this sort of proplem, and spent weekend at the computer!!
  
  Please advise.
  
  Reply Report
  1. Stelian PiliciTeam14 years ago
    In reply to Tanya
    Hello Tanya,
    The cyber criminals always release new variants of this virus , making it very hard for the security vendors to provide signatures for this attack.
    You should really start a thread in our Security Configuration forum as you need to build a layered security config: http://malwaretips.com/Forum-Security-Configuration-Wizard
    Also it would very good if you took the time and read this article that I’ve wrote: http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ .. If you follow it,then we’ll never meet again in this conditions:)
    
    Report
Gaew14 years ago
thank you so much !!! you just save my life. I can do the practice test on the internet tomorrow now !!! BIG Thank

Reply Report
Miki14 years ago
Thank you soooooo much for writing this tutorial!!!!! You truly helped me! | :)

Reply Report
Anna14 years ago
Thank You very much…..You help me:))

Reply Report
Anthony14 years ago
Hey man, I just REALLY want to express my gratitude for this awesome, helpful info! I was in panic mode when this stupid virus infected my laptop, but everything seems to be running fine ever since I followed your steps on how to remove it.

THANK YOU!!!

Reply Report
Yasmin14 years ago
Stelian! You da man!
Great tutorial :)
Thankyou so much :D

Reply Report

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Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

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Remove Live Security Platinum (TUTORIAL)

Live Security Platinum Images

Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

STEP 2: Remove Live Security Platinum malicious proxy server

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

STEP 6: Double check your system for any left over infections with HitmanPro

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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