Remove Live Security Platinum (TUTORIAL)

Share your experience or ask a question about this article.

1. S
   Stephen Mann14 years ago

   WOW, that was a tough one. It’s the second time in two weeks that a hostage malware came in through a Java update.

   Helpful ReplyReport
   1. S
      Stephen Mann14 years ago

      In reply to Stephen Mann

      Annnnnd… it’s back.

      Help?

      Helpful ReplyReport
      1. S
         Stelian PiliciTeam14 years ago

         In reply to Stephen Mann

         OK,lets make sure this time it’s really gone:
         STEP 1 : Run a scan with Combofix

         Download ComboFix from one of the following locations:

         COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
         COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

         VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

         • Close any open browsers.
         • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
           ———————————————————–
           • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
           • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
             ———————————————————–
           • Close any open browsers.
           • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
           • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
           • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

           ———————————————————–

          

         1. Double click on ComboFix.exe & follow the prompts.
         2. Accept the disclaimer and allow to update if it asks
         3. When finished, it shall produce a log for you.

         Notes:

         1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
         2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
         3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

         ---

         STEP 2: Run a scan with ESET Online Scanner:

         1. Download ESET Online Scanner utility.
            ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
         2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
         3. Check Yes, I accept the Terms of Use
         4. Click the Start button.
         5. Check Scan archives
         6. Push the Start button.
         7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
         8. When the scan completes, push Finish

         Next,perform a scan with Malwarebytes and HitmanPro.
         Waiting for your reply to tell me if your machine is ok ..

         Helpful Report
2. R
   Ree14 years ago

   Your guide worked wonderfully! Thank you!!

   Helpful ReplyReport
3. L
   Louis14 years ago

   Thanks a lot, just saved my final dissertation.

   Helpful ReplyReport
4. Z
   Zezawah Ko Ko14 years ago

   Dear Stelian,

   You really save me from very deep troubles. Excellent support.
   Thanks a lot !!!

   Helpful ReplyReport
5. K
   Kelly Rudolph14 years ago

   Stelian, You have earned your wings as an angel to many people! Thank you SO much. My computer guy said he would charge me my discounted rate of $130 to find and remove the virus and I did it myself with your instruction in just 3 and a half hours (lots of files to scan on my desktop) while using my laptop for work. I found that Malwarebytes said it could not run in safe mode but I clicked off the message and it ran. :) Also, HitmanPro said my firewall was blocking it but I clicked it again twice and it did it’s thing! Just FYI for those who may feel they are stuck like I did. Keep clicking! :) Thanks again. I’m going over to brag about you on Facebook now.

   Helpful ReplyReport
6. J
   JOHN14 years ago

   thanks for this matey!!!!!!

   Helpful ReplyReport
7. G
   gretchboy14 years ago

   Hey thanks for this post. Helped me a lot in dealing with that evil malware.

   Helpful ReplyReport
8. W
   William14 years ago

   When i run rkill, right before it’s done, a dialog box comes up and says:
   Windows has found a critical error and needs to log off. Please save all your work.
   HELP!

   Helpful ReplyReport
   1. S
      Stelian PiliciTeam14 years ago

      In reply to William

      Hello William,
      Lets try another way around this :
      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes and then do a RogueKiller and Unhide.exe scan as seen on the guide

      ---

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
         ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      Helpful ReplyReport
      1. M
         mickeblue14 years ago

         In reply to Stelian Pilici

         I had the same problem as William… and nothing could be opened and no cursor when running in normal mode.
         Fortunately I have access to another computer so I downloaded the portable version of “SuperAntiSpyware”, put it onto a usb drive and opened it up in safe mode on the infected laptop. The program did just enough to allow me to get working again in normal mode and run Malwarebites ( which found a further 8 infected files ).
         I don’t know what other havoc it had wreaked, but the machine was still misbehaving, and I couldn’t get MS Security Essentials to switch on, so I rolled back two days and reinstalled/upgraded MS SE. Interesting couple of hours that I could have done without.

         Thanks for this article which got me started on the right path to get rid of this gruesome little bug.

         Helpful Report
      2. L
         Lewis14 years ago

         In reply to Stelian Pilici

         I had the same problem as william and i tried following your tutorial afterwards and it wouldnt even let me download hitman pro? it says open and save (wont let me press open) so i press save and then it asks me to open it with another programme? :S HELP!

         Helpful Report
   View all 4 replies
9. J
   Jakob14 years ago

   Hey Most of the steps mentioned don’t work for me because I just can’t get ANY Programs to run :( I used registryfix.reg in Safe mode but I still can’t run Rkill in regular mode because the virus just blocks the application…
   Also I didn’t even have any problems with Proxy Servers the only problem is ,that I can’t open anything including: Browser, registry, taskmanager, RKill NOTHING. Iam really desperate I don’t want to reboot I have many important files on my PC
   PLEASE HELP ME :'(

   Helpful ReplyReport
   1. S
      Stelian PiliciTeam14 years ago

      In reply to Jakob

      Hello Jakob,
      Lets try another way around this :
      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes and then do a RogueKiller and Unhide.exe scan as seen on the guide

      ---

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
         ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      Helpful ReplyReport
      1. M
         Martin14 years ago

         In reply to Stelian Pilici

         Hi, I got same prob as William that Rkill keeps booting, so trying this way. I downloaded Hit Pro, but when I got to run it onc downloaded it wont let me as it says the same as its an exe file.. Any advise

         Helpful Report
         1. S
            Stelian PiliciTeam14 years ago

            In reply to Martin

            Hello Martin,
            Did you run the registryfix.reg file?
            Lets work in NORMAL MODE to see if we can get around this :
            Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

            1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
            2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
            3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
            4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
            5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
            6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
            7. Upon completion of the scan, if anything has been detected, click on Show Result
            8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
            9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

            ---

            2.Please perform a scan with HitmanPro as seen on the guide.

            ---

            3.Run a scan with ESET Online Scanner:

            1. Download ESET Online Scanner utility.
               ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
            2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
            3. Check Yes, I accept the Terms of Use
            4. Click the Start button.
            5. Check Scan archives
            6. Push the Start button.
            7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
            8. When the scan completes, push Finish

            Helpful Report
10. M
    Meg14 years ago

    Hello Stelian OMG HOW CAN I THANK YOU I am a person who writes story and after spending a hour trying to fix it I sat and cried I didn’t want to lose anything than I found this I pasted every step and it is finally working THANK YOU SO MUCH I COULD JUST HUG U *Virtal Hug* ;) I will recommend This to all of my friends (:

    Helpful ReplyReport
11. J
    J.14 years ago

    Thank you so, so much for this wonderful, easy-to-follow guide.
    Though some people have mentioned the virus returning, my laptop seems
    fine for now, after about 2 hours of battling with this malicious virus.
    I was crying in front of my laptop before I decided to borrow my mom’s
    to find a way to solve this issue, as my own wouldn’t let me open any site
    because “the site may cause harm to [my] computer”, according to the virus.
    All my important documents and projects from school are in my laptop,
    and, since I use it to write down notes from classes instead of an actual
    notebook, so are the notes I took down over the whole year of IB.
    And – though not as important – the thousands of videos and pictures I have
    been collecting, too…. I don’t know how I could have overcome this problem
    without your useful post; I couldn’t find one that was as easy or as assuring
    as this one! Really, thank you very much, I think it is wonderful work you’re
    doing, saving crucial data – and tears – of so many people. Your guide was
    very easy to follow, and your comments – though none of them apply to
    myself, for now – are so kind and informative as well.
    Thank you, and God bless you ♥

    Helpful ReplyReport
12. M
    Matt14 years ago

    Hi Stelian.
    Thanks for the guide. However, I can’t seem to get past the 3rd step. When I try to download the registry fix it says: “Not all data was successfully written to the registry. Some keys are open by the system or other processes.” I then tried to do my own registry fix from one of your comments and got a message saying it couldn’t be imported and that there is “an error accessing the registry.” Please help!

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to Matt

       Can you please try to run RKILL and then try to merge the registryfix…
       Please download this version of RKILL – http://download.bleepingcomputer.com/grinler/rkill.scr
       Next,follow the steps in the guide.

       Waiting for your reply to tell me who everything works!:)

       Helpful ReplyReport
       1. M
          Matt14 years ago

          In reply to Stelian Pilici

          Hi Stelian,
          I followed what you daid and continued to RKILL then the next steps (malwarebytes and hitmanpro), which seemed to find and remove the malicious threats. I then rebooted and did an online ESET scan as well, which found 9 more threats. I’m not sure if they were removed or just found. My computer seems to be running ok and I can’t seem to find any trace of Live Platinum left, but ideally I want to remove all threats. What should I do now?
          Thank you!

          Helpful Report
          1. S
             Stelian PiliciTeam14 years ago

             In reply to Matt

             Hello Matt,
             Yes,ESET Online scanner will remove automatically all the detected threats…so they’re all gone!
             Stay safe!:)

             Helpful Report
13. N
    Nancy14 years ago

    Hi Stelian,
    Help please! I went to safe mode with networking and used malwarebytes. It found and removed several items but the the live security platinum is still there in regular mode. I re ran malwarebytes again in safe mode but nothing was found this time. I tried going onto the Internet to download other software you’ve mentioned but it keeps redirecting me and now security shield came up which I think is a similar thing to live security platinum? Help please!!!!

    N

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to Nancy

       Hello Nancy,
       Yes,Security Shield is similar to this rogue so you need to remove it as soon as possible… Please follow the below steps:

       STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
       1.Here are the direct download links for HitmanPro,
       – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
       – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
       2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
       Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
       3. Let HitmanPro scan and remove the detected infections.

       STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
       1.Download any re-named version of Rkill (direct download links bellow):
       RKILL DOWNLOAD LINK #1
       RKILL DOWNLOAD LINK #2
       RKILL DOWNLOAD LINK #3
       2.Next,please perform a scan with Malwarebytes and then do a RogueKiller and Unhide.exe scan as seen on the guide

       ---

       STEP 3. Run a scan with ESET Online Scanner

       1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
       2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
       3. Check Yes, I accept the Terms of Use
       4. Click the Start button.
       5. Check Scan archives
       6. Push the Start button.
       7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
       8. When the scan completes, push List of found threats
       9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
       10. Push the back button.
       11. Push Finish

       Waiting for your reply to tell me how everything is working.. :) Good luck!

       Helpful ReplyReport
       1. N
          Nancy14 years ago

          In reply to Stelian Pilici

          Thanks Stelian! Looks like it did the trick since the Live Security Platinum box isn’t popping up in my regular mode anymore…
          I was able to access the internet in Safe Mode with networking however it kept redirecting me to different sites. So I downloaded the programs you mentioned from another computer and put it on a USB to transfer it to the affectted computer. I was then unable to run Hitman Pro using the Force Breach mode in the regular mode so I tried running it in the Safe Mode, which it worked and I followed the rest of your steps there after.
          Here’s my Eset Scan results: C:\Users\Lucas\AppData\Local\Temp\jar_cache1130105515261397219.tmp Java/TrojanDownloader.Agent.NEA trojan cleaned by deleting – quarantined
          C:\Users\Lucas\AppData\Local\Temp\jar_cache2929406719678060418.tmp Java/Exploit.CVE-2012-0507.AN trojan deleted – quarantined
          C:\Users\Lucas\AppData\Local\Temp\jar_cache565304576539688280.tmp multiple threats deleted – quarantined
          C:\Users\Lucas\AppData\Local\Temp\jar_cache8792167532769200996.tmp Java/TrojanDownloader.Agent.NEB trojan cleaned by deleting – quarantined
          C:\Users\Lucas\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\29\48801dd-2dfebb0b a variant of Win32/Injector.UEZ trojan cleaned by deleting – quarantined
          C:\Users\Lucas\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\33\2050fca1-7c6dfbdd multiple threats deleted – quarantined
          C:\Users\Lucas\AppData\Roaming\ncrsl.dll a variant of Win32/Medfos.BL trojan cleaned by deleting (after the next restart) – quarantined

          Just to be on the safe side, how often should these scanners be run? Daily/weekly/monthly?
          Should I install an anti virus program to prevent these from happening in he future? If so, is there one that you would recommend? I’ve read that AVG and Avast seems to be the popular ones..
          Any advice you could provide would be much appreciated!

          N

          Helpful Report
          1. S
             Stelian PiliciTeam14 years ago

             In reply to Nancy

             Hello,
             It’s good to see that you’ve manage to get rid of this virus. :)
             You can use this software to run a scan with them once a week if you like.As far as your real time protection goes,I advise to install a security product to protect your computer.Below you can find some quick suggestions:
             Free – Avast 7 Free version or COMODO Internet Security
             Paid : Norton Internet Security 2012,Avast Internet Security 7,G-DATA Internet Security 2012 or ESET Smart Security 5.
             Anyway ,you should really start a thread in our Security Configuration forum as you need to build a layerd security config: http://malwaretips.com/Forum-Security-Configuration-Wizard

             Also it would very good if you took the time and read this article that I’ve wrote: http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ .. If you follow it,then we’ll never meet again in this conditions:)

             Helpful Report
    View all 4 replies
14. D
    dany14 years ago

    Hi Stelian

    i did the safe mode step but i do not know how to get on the second one

    ]

    STEP 2: Remove Live Security Platinum malicious proxy server

    Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

    Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.

    plz help me I beg u asap

    thanks heaps
    cheers

    dany

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to dany

       Hello,
       If you internet connections is working then you can skip this step!:)
       Good luck!

       Helpful ReplyReport
15. V
    vanke14 years ago

    thanks your information. wish best for you.

    Helpful ReplyReport
16. Z
    Z14 years ago

    THE BEST.
    Thank you SO MUCH!!!

    Helpful ReplyReport
17. J
    Jordan Alexander14 years ago

    Thank you soooo much! i just finished doing as instructed and everything seems to be ok. Thank God there are people like you out there to help those who need it, if I had lost my computer, I would of lost alot of college work! THANK YOU!

    Helpful ReplyReport
18. A
    Allan14 years ago

    Another satisfied customer of this great work. Going to email/post this great repository of free tools.

    Just a suggestion-there is a ton of great info on optional stuff in the comments section; why not add a 7th step of optional steps if the first 6 aren’t successful about using ComboFix, RogueKiller, Avast, Emisoft, ESET Online scanner, etc.

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to Allan

       Hello,
       In most cases those tools aren’t need it… the people who are experiencing problems and actually need to run this tools , have other infections on their machine apart from this rogue software:)

       Helpful ReplyReport
19. J
    JJ14 years ago

    Thank you for posting this process. However, I need to tell you that rebooting in “Safe Mode with Networking” does not work on a cellular modem. I had to run Windows in normal mode to accomplish all this.

    Helpful ReplyReport
    1. J
       JJ14 years ago

       In reply to JJ

       What I did was download everything in “normal” mode, then I rebooted to “Safe Mode with Networking” (although the “networking” part was basically moot….), then I ran everything in the order listed.

       Helpful ReplyReport
       1. D
          Dan14 years ago

          In reply to JJ

          Exact what I did

          Helpful Report
20. M
    Mel14 years ago

    You are an absolute legend and should be knighted, THANK YOU :)

    Helpful ReplyReport