Removal guide Scam Alerts

Remove Windows Proactive Safety virus (Uninstall Guide)

By Stelian6 min read

Windows Proactive Safety is a rogue security software which will display fake security alerts,reporting that malware has been detected on your computer.This alerts are professional looking pop-ups and when you click on them, you are advised to buy Windows Proactive Safety in order to remove the detected threats.
In reality, none of the reported issues are real, and are only used to scare you into buying Windows Proactive Safety and stealing your personal financial information.

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In addition,as part of its self-defense mechanism,Windows Proactive Safety disables the Windows system utilities, including Task Manager and Windows Registry and will block you from running certain programs.
This fake antivirus can also cause, browser redirects when you are trying to visit security websites and will slow down your computer.

If your computer is infected with Windows Proactive Safety,then you are seeing this images:

[Image: Windows Proactive Safety starting]

[Image: Windows Proactive Safety Scanning]

[Image: Windows Proactive Safety]

We strongly advise you to follow our Windows Proactive Safety removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

Registration codes for Windows Proactive Safety
As an optional step,you can use the following license key to register Windows Proactive Safety and stop the fake alerts.
0W000-000B0-00T00-E0020
Please keep in mind that entering the above registration code will NOT remove Windows Proactive Safety from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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How to remove Windows Proactive Safety (Uninstall Guide)

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Windows Proactive Safety malicious proxy server

Windows Proactive Safety may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

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  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

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STEP 3: Run RKill to terminate known malware processes associated with Windows Proactive Safety.

RKill is a program that will attempt to terminate all malicious processes associated with Windows Proactive Safety,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Windows Proactive Safety running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Windows Proactive Safety won’t block this utility from running.
    Download RKillYour download starts right away.
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Windows Proactive Safety.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Windows Proactive Safety rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove Windows Proactive Safety malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    Download MalwarebytesFree official installer. Your download starts right away.
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Windows Proactive Safety malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 5: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files as seen in the image below.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found. Click on Next to remove this malicious files.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

If you are still experiencing problems while trying to remove Windows Proactive Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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12 comments

Share your experience or ask a question about this article.

Discussion

  1. ief1962

    Stelian Pilici, thanks for the information that you provided to remove Windows Proactive Safety. I repaired my friend computer. She is a very happy person. One has to love malwarebytes, I use it all the time. Once I can not express enough on the removal process!

    ReplyReport
  2. Dana

    Thank you so much for your great instructions in ridding the computer of this awful virus. My boyfriend’s aunt had it on her computer after her grandson was surfing the web. Lo and behold, this malicious virus appeared. She was ready to pay $70 for someone to look at it… now the $70 is mine! ;-) Thank you!

    ReplyReport
  3. Chantel

    I just got my computer about a few months ago and it somehow got infected. I don’t know how. It might have somehow hacked into my computer but thank god this post was here!! If it wasn’t I was scared I had to clean the computer completely.

    ReplyReport
  4. chrisna

    Thank you so much for taking the time to create this brilliant article. Followed it step by step and got rid of the Windows Proactive Safety virus! RKill did the trick in our case. Even in Safemode we could not get Marwarebytes to Delete selected threats found after scan. But by running the RKill first, enable 765 threats to delete without issues.
    Again, your article saved the day! :)

    ReplyReport
  5. William

    thank you so much! i couldn’t figure out how to get rid of this damn thing. i was able to temporarily close it through a glitch in my computer, but it’s better to not have the damn thing.

    ReplyReport
  6. Stacy

    Thank you! Although the malwarebyte took well over half an hour to complete… it helps a lot to be able to get rid of this virus! And from the look of things… this is a virus that is really going around atm…

    ReplyReport
    1. Stacy

      In reply to Stacy

      Ok, I typed that too soon… the Malwarebyte is actually taking well over 2 hours to complete! Ugh! I am going to have to sit down and delete half my computer once this virus is GONE! LOL

      Still, Thank You for putting this together for all of us who have been effected!

      ReplyReport
  7. Jose

    The instructions to remove the trojan and other malicius viruses were clear and eassy to follow. Thanl you so much for your website. Keep it up!

    ReplyReport
  8. deltaduck

    I think you may have saved my computer’s life. I don’t know where it came from but thank you so much

    ReplyReport
  9. Just Me

    Just wanted to say THANK YOU sooo very much. I followed this process & believe it has done the trick. Thank you so much for this wonderful site – I’m truly grateful. :)

    ReplyReport
  10. infectedguy

    You are awesome Stelian.
    Don’t know from where I got this virus but I want to thank you for helping me!You deserve a medal!

    ReplyReport

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Written by

Stelian

Stelian is a malware and virus removal expert with more than 15 years of experience. Stelian leads malware analysis and removal at MalwareTips, writes the step-by-step removal guides and helps readers recognize and avoid online scams.

61,142 articlesWriting since 2011
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