Beware Of “Your Google Account Has Been Locked!” Pop-ups
Written by: Stelian
Published on:
The internet is filled with threats looking to take advantage of unsuspecting users. One such threat is the “Your Google Account Has Been Locked!” pop-up scam. This fraudulent pop-up claims your Google account has been locked and that you must call a provided number to unlock it.
However, this is a complete scam designed to trick victims into giving up personal information and money. Read on to learn everything you need to know about recognizing, avoiding, and recovering from the “Your Google Account Has Been Locked!” scam.
Scam Overview: What is “Your Google Account Has Been Locked!”
The “Your Google Account Has Been Locked!” scam is a specific type of online scam known as a tech support scam. Tech support scams work by deceiving victims into believing there is a problem with their computer that requires immediate technical assistance.
Scammers pose as technology support staff from trusted companies like Apple, Microsoft, or in this case, Google. They then fool targets into paying for fake support services that actually install malware or gain remote access to personal devices.
Scam Content
The “Your Google Account Has Been Locked!” scam surfaces through malicious pop-ups on infected websites. The scam pop-up says that your Google account has been locked, often citing suspicious activity or security threats.
An example message reads:
“Your Google Account has been locked! Due to recent visiting unsecured sites, Immediately call Google Support +1(805)-259-3677 to unlock it!.”
If the pop-up is closed, the website background page loads a similar urgent message:
“Google ACCOUNT SUSPENDED. Your Google Account has been disabled! Due to recent visiting unsecured sites, your personal data including your banking details, photographs on this device might be stolen via phishing pages. In case it happens, they can access all others Google devices linked to this Google Account are vulnerable. Your device may be permanently blocked today if no action is taken. Immediately call Google Support +1(805)-259-3677 to unlock it!.”
This background page includes a “Call Google Support” button to further urge victims to phone the number.
The content preys on fears of compromised accounts, stolen data, and device blocking. But rest assured, these claims are completely fabricated by scammers.
Scam Tactics
Beyond urgent threats, the scam leverages other psychological tactics to manipulate victims, including:
Social proof – Implies many others have called the number, so it must be legitimate.
Reciprocity – Makes victims feel obligated to call the number that claims to be helping them.
Authority – Pretends to be official Google support, trademarked logos further this appearance.
Scarcity – Suggests accounts or devices will be compromised imminently if no action is taken.
Combined, these tactics instill panic and a sense of urgent duty to comply with scam demands.
Scam Goal
The ultimate goal of “Your Google Account Has Been Locked!” is gaining remote access to victim devices. By phoning the scam number, victims will be connected to a fake “support representative” who convinces them to download screen sharing software. From there, the scammer can:
Access sensitive account info and data
Install malware like keyloggers to harvest future data
Encrypt files and demand ransomware payment
Enroll devices in botnets for distributed denial of service (DDoS) attacks
Resell access to devices on dark web markets
In short, this scam aims to manipulate users into surrendering control of personal devices and data.
How the Scam Works Step-By-Step
While scam specifics can vary, “Your Google Account Has Been Locked!” generally progresses in the following steps:
Step 1: Victim Lands on Scam Website
The scam begins by a victim landing on a compromised website hosting the malicious pop-up. Scammers gain access to legitimate sites in various ways, including:
Exploiting site vulnerabilities – Sites with security weaknesses can have their source code modified to show pop-ups.
Hacking site admin accounts – Access to site dashboards allows directly inserting pop-up code.
Purchasing ad space – Pop-ups can be served via ad networks with poor vetting controls.
Often, sites impacted are small operations without the security resources of major entities. Still, users should be vigilant across all sites they visit.
Step 2: Scam Pop-up Triggers Panic
Once on an infected site, victims will be served the fake pop-up claiming their Google account has been locked. The bold claims and urgent threats aim to startle users into immediate action.
Psychology principles at work include:
Reciprocity – The pop-up provides an apparent alert to problems on your device. Victims feel obligated to help the “support” that aided them.
Fear – Threats of account access, stolen data, and device blocking instill anxiety that spurs compliance.
Trust – Google’s brand and trademarks are used to convey authority and legitimacy.
Combined, these factors make the average person more inclined to call the scam number.
Step 3: Fake “Support” Answers The Phone
When victims call the number, scammers pose as Google support technicians or account specialists. They confirm victims’ fears and reiterate the supposed urgent threats.
Some scammers utilize VOIP numbers that spoof official business listings. The call environments mimic professional support centers, with hold music and transfer sounds audible.
Scammers build trust through appearing knowledgeable, citing real Google services and terminologies. Victims let their guard down after seemingly reaching genuine support.
Step 4: “Support” Instructs to Download Software
Once earning victim trust, scammers direct them to a resolution. This involves remotely connecting to devices to supposedly “diagnose” the security threats and “unlock” Google accounts.
To enable this access, scammers instruct victims to download legitimate remote access software like TeamViewer, AnyDesk, UltraViewer, etc. Users are persuaded this is necessary for support agents to rectify the supposed issues.
In reality, once installed, scammers can control connected devices without the owner present.
Step 5: Scammer Abuses Remote Access
With remote control granted, scammers are free to access data, install malware, enroll devices in botnets, and resell access.
They often pretend to run “diagnostics” and “remove malware”, showing victims innocuous system processes and files to claim fixing the stated issues. This maintains the guise of legitimacy throughout the scam.
Any credentials entered, sites visited, or files accessed during the session will be visible to scammers. Keylogging malware may also be silently deployed to harvest future data as well.
Step 6: Scam Escalates to Extortion
At this point, scams can escalate in two directions:
1. Demanding payment for unnecessary “services”
Scammers pressure victims to purchase fake support plans, anti-virus software, device cleanings, etc. to “prevent future attacks”. These completely fabricated services can cost hundreds to thousands of dollars.
Victims are scared into covering these bogus fees, often through difficult-to-trace methods like gift cards.
2. Ransomware encryption and extortion
Scammers can secretly install ransomware to encrypt system files, only agreeing to decrypt after substantial Bitcoin ransom payments.
Failure to pay results in permanent data loss. Scammers may also threaten public data exposure if victims refuse payment.
Either path results in victims paying significant sums to protect their data and devices – which were never actually at risk in the first place.
What To Do If You’ve Fallen Victim
If you suspect you have fallen prey to the “Your Google Account Has Been Locked!” or similar tech support scam, remain calm and immediately take the following steps:
Step 1: Disconnect Your Device from The Internet
If scammers still have remote access to your computer, they can continue to steal data or deploy threats.
Unplug your modem or disable WiFi to sever the connection. This limits their capabilities while you address the incident.
Step 2: Reset All Account Passwords
Assume your Google account, email, and any other accessed credentials are compromised.
Visit the official sites and reset all related passwords. Avoid password reuse across accounts for better security.
Enable two-factor authentication (2FA) where possible for additional account protection.
Step 3: Contact Banks/Payment Providers
If banking or payment details were accessed, notify those providers immediately regarding potential fraud.
Consider proactively freezing accounts, canceling current cards, or contesting recent payments to protect assets. Monitor statements closely in the future as well.
Step 4: Scan System For Malware
Download legitimate anti-virus software like Malwarebytes. Perform thorough system scans to uncover and remove any malware installed during remote access sessions.
Keyloggers and information stealing trojans are commonly deployed in tech support scams. Delete anything suspicious detected by scans.
Step 5: Inform Relevant Institutions
Notify any institutions or services related to compromised accounts or data. They can take additional precautions and monitor for fraudulent abuse.
This includes banks, employers, government offices, schools, or anywhere with account credentials accessed through the scam.
Step 6: Block Scammer’s Numbers
Lookup the scam phone numbers that appeared in any urgent pop-ups or were called. Block the numbers through your phone provider and on specific devices.
This prevents repeated targeting by the same scam group in the future. They often re-attack previous victims.
Step 7: File Complaints To Authorities
Report the scam to bodies like the FBI Internet Crime Complaint Center or your local authorities. Provide all available details on the scam webpage, pop-up messages, phone numbers, and any losses incurred.
Your reports contribute to authorities being able to eventually shut down such scams and prosecute cyber criminals involved.
Step 8: Learn From The Experience
Use this incident as a lesson for improving security practices in the future. Avoid navigating to suspicious or shady websites that are more likely to host scams.
Be skeptical of any urgent alerts or support contact – independently verify through official channels before sharing device access or sensitive data.
Stay vigilant and spread awareness to help others avoid this devastating, financially draining scam.
Removal Instructions for “Your Google Account Has Been Locked!” Pop-up Ads
This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free. Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
Browser hijackers and adware can infect Windows, Mac, or Android devices, so we’ve covered below all these operating systems. Depending on which operating system is installed on the device you’re seeing the “Your Google Account Has Been Locked!” pop-up ads, please click on the operating system icon below and follow the displayed steps to remove it.
First, we’ll reset your browser to its default settings — this removes the spam notification permissions, malicious extensions, and unwanted search engines in one go. Don’t worry: the reset removes extensions, toolbars, and customizations, but your bookmarks and favorites stay intact. For each browser installed on your computer, click its tab below and follow the steps to reset it.
ChromeFirefoxMicrosoft EdgeInternet Explorer
Reset Chrome for Windows to default settings
We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Open the Chrome menu
In the top-right corner of Chrome, click the three-dot (⋮) icon to open the menu.
Go to Settings
From the menu, select Settings.
Select “Reset settings”
In the left sidebar, scroll down and click Reset settings.
Choose “Restore settings to their original defaults”
Click Restore settings to their original defaults.
Confirm the reset
In the dialog that appears, click Reset settings. This restores your homepage, search engine, new tab page, and pinned tabs to default, disables all extensions, and clears temporary site data — undoing the changes the malware made.
Don’t worry: your bookmarks, history, and saved passwords are safe and will not be deleted.
Reset Firefox for Windows to default settings
We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
Open the Firefox menu and click “Help”
Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help“.
Click “More troubleshooting information”
In the Help menu, click “More troubleshooting information“.
Click “Refresh Firefox”
On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the top-right area of the page.
Confirm the refresh
In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.
Click “Finish”
Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish” — your Firefox is now clean.
About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.
Reset Microsoft Edge to default settings
We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Open the Edge menu and click “Settings”
Click the three dots (…) in the top-right corner of Microsoft Edge to open the main menu, then click “Settings“.
Click “Reset settings”
In the left sidebar, click “Reset settings“.
Click “Restore settings to their default values”
In the main window, click “Restore settings to their default values“.
Confirm by clicking “Reset”
In the confirmation dialog, click “Reset“. This restores your homepage, search engine, new tab page, and startup pages to default, disables all extensions, and clears temporary data like cookies — undoing the changes the malware made.
Don’t worry: your favorites, browsing history, and saved passwords are safe and will not be deleted.
Reset Internet Explorer to default settings
We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.
Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. Close your browser and then you can open Internet Explorer again.
With the site’s permission to send push notifications removed, the pop-ups should stop. Next, we’ll scan your computer to make sure no adware or malicious program is behind them.
STEP 2: Use Malwarebytes Anti-Malware to remove malware and unwanted programs
Now we’ll install Malwarebytes and run a scan to detect and remove any infections, adware, or potentially unwanted programs on your computer.
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
(The link opens in a new page where your download will start)
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
Malwarebytes will now install on your device. This usually takes under a minute.
When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
On the final screen, click Open Malwarebytes to launch the program.
Enable “Scan for Rootkits”
Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the Settings gear icon on the left side of the screen.
In the settings menu, find “Scan for rootkits” and click the toggle so it turns blue.
Done? Click “Dashboard” in the left pane to return to the main screen.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take several minutes. Feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, your PC is clean and you can continue with the next steps in this guide.
STEP 3: Use HitmanPro to scan for rootkits and other malware
Finally, we’ll run a second-opinion scan with HitmanPro to confirm nothing was missed. If this scan comes back clean, your computer is malware-free.
HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious gets sent to the cloud, where it’s analyzed by two of the best antivirus engines available: Bitdefender and Kaspersky.
Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to clean your PC at no cost. (A full license is $24.95 per year for 1 PC.)
Download HitmanPro
Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.
When the download finishes, open your Downloads folder and double-click the file: “hitmanpro.exe” on 32-bit Windows, or “hitmanpro_x64.exe” on 64-bit Windows.
If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.
Follow the On-Screen Prompts
On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.
Wait for the Scan to Finish
HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
Review the Results and Click “Next”
When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.
Click “Activate Free License”
To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.
When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, just click Close — your PC is clean.
Your computer should now be free of the “Your Google Account Has Been Locked!” pop-up ads and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
First, we’ll restore your browser to its default settings — this removes the spam notification permissions, malicious extensions, and unwanted browser settings in one go. Don’t worry: the reset removes extensions, toolbars, and customizations, but your bookmarks and favorites stay intact. For each browser installed on your Mac, click its tab below and follow the steps to reset it.
Safari BrowserChrome for Mac BrowserFirefox for Mac Browser
Remove Malware and Spam Push Notifications from Safari
To stop the spam notifications in Safari, we’ll check for malicious extensions and restore the browser settings to their defaults.
Go to Safari’s “Preferences”.
On the menu bar, click the “Safari” menu and select “Preferences”.
Check Homepage.
This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.
Click “Extensions”
Next, click on the “Extensions” tab.
Find and uninstall malicious extensions.
The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
Remove spam notifications ads
Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.
Remove all data stored by websites on your computer.
In the Safari menu, choose “Preferences…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
In the next dialog box, click “Remove All“. It will ask you if you are sure you want to remove all data stored by websites on your computer. Select “Remove Now” to clear data that could be used to track your browsing.
Empty Safari Caches.
From your Safari menu bar, click Safari and select Preferences, then select the Advanced tab. Enable the checkbox to “Show Develop menu in menu bar“.
From the menu bar select Develop, then click on Empty Caches as seen in the image below.
Remove Malware and Spam Push Notifications from Chrome for Mac
To stop the spam notifications in Chrome, we’ll reset the browser to its default settings. This restores your homepage, tab settings, and saved form data, clears cookies and temporary data, and disables all extensions — undoing the changes the malware made. Your bookmarks will be preserved.
Click on the three dots at the top right and go to Settings.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen.
In the left sidebar, click on the “Reset and Cleanup” option.
In the left sidebar, click on “Reset and clean up“.
Click “Reset settings to their original defaults”.
Now click on the “Reset settings to their original defaults”. link as shown in the image below.
Click “Reset Settings” button.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button.
(Optional) Reset Chrome Data Sync.
In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button.
Remove Malware and Spam Push Notifications from Firefox for Mac
To stop the spam notifications in Firefox, we’ll use the built-in Refresh feature. It restores Firefox to its factory default state while keeping your essential data — bookmarks, passwords, web form auto-fill information, browsing history, and open tabs are all preserved.
Go to the “Help” menu.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
Click “Troubleshooting Information”.
Next click on the “Troubleshooting Information” option as indicated by the arrow in the image below. This will bring you to a Troubleshooting page.
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Click on “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
With the spam notification permissions and malicious extensions removed, the pop-ups should stop. Next, we’ll scan your Mac to make sure no adware or malicious program is behind them.
STEP 2: Use Malwarebytes for Mac to remove malware and unwanted programs
Finally, we’ll download Malwarebytes for Mac and run a scan to find and remove browser hijackers, adware, malicious browser extensions, and any other malware on your Mac. If the scan comes back clean, your Mac is malware-free.
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan and clean your Mac in just a few minutes.
Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, your Mac is clean.
Your computer should now be free of the “Your Google Account Has Been Locked!” pop-up ads and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Removal Instructions for Android
Remove “Your Google Account Has Been Locked!” from Android
To remove the “Your Google Account Has Been Locked!” pop-ups from your phone or tablet, follow these steps:
First, we’ll remove the spam site’s permission to send push notifications to your browser — this is what stops the pop-ups from appearing. Select the browser you’re seeing the spam notifications in by clicking its tab below.
ChromeFirefoxOperaBraveSamsung Internet BrowserMicrosoft Edge
Remove Spam Notifications from Chrome for Android
Chrome lets you turn off the spam notifications directly, without losing any of your browsing data. Here’s how:
On your Android phone, open Google Chrome.
Tap the More button (three vertical dots) in the top right corner.
In the menu that opens, tap Settings.
In the Settings menu, tap Notifications.
In the “App notifications” menu, find the spam site under Sites and toggle it off. To block all browser notifications at once, turn off the main Show notifications switch instead.
Remove Spam Notifications from Firefox for Android
To stop the spam notifications, we’ll reset Firefox to its default settings. This clears the cookies, cache, and site permissions that allow the spam site to send notifications.
Heads up: this will also delete your bookmarks, saved logins, and open tabs in Firefox. If you’re signed in with a Firefox account, sync your data first so you can restore it afterwards.
Open the Settings app
Tap the “Settings” app on your phone’s home screen or app menu.
Tap on “Apps”
In the Settings menu, tap “Apps” (or “App Manager” on some phones) to see all your installed applications.
Find and tap on Firefox
Scroll through the list of apps until you find Firefox, then tap it to open the app’s details.
Tap “Storage”
On the Firefox app info screen, tap “Storage“.
Tap “Manage Space”
You’ll see two options — Manage Space and Clear Cache. Tap “Manage Space“.
Tap “Clear all data”
Tap “Clear all data” to reset Firefox to its default settings.
Confirm by tapping “Ok”
A confirmation dialog will list what’s about to be reset. Tap “Ok” to finish. The spam notifications are now gone.
Remove Spam Notifications from Opera
To stop the spam notifications, we’ll reset Opera to its default settings. This clears the cookies, cache, and site permissions that allow the spam site to send notifications.
Heads up: this will also delete your bookmarks, saved logins, and open tabs in Opera. Sync or back up anything important first.
Open the Settings app
Tap the “Settings” app on your phone’s home screen or app menu.
Tap on “Apps”
In the Settings menu, tap “Apps” (or “App Manager” on some phones) to see all your installed applications.
Find and tap on Opera
Scroll through the list of apps until you find Opera, then tap it to open the app’s details.
Tap “Storage”
On the Opera app info screen, tap “Storage“.
Tap “Manage Space”
You’ll see two options — Manage Space and Clear Cache. Tap “Manage Space“.
Tap “Clear all data”
Tap “Clear all data” to reset Opera to its default settings.
Confirm by tapping “Ok”
A confirmation dialog will list what’s about to be reset. Tap “Ok” to finish. The spam notifications are now gone.
Remove Spam Notifications from Brave
To stop the spam notifications, we’ll reset Brave to its default settings. This clears the cookies, cache, and site permissions that allow the spam site to send notifications.
Heads up: this will also delete your bookmarks, saved logins, and open tabs in Brave. Sync or back up anything important first.
Open the Settings app
Tap the “Settings” app on your phone’s home screen or app menu.
Tap on “Apps”
In the Settings menu, tap “Apps” (or “App Manager” on some phones) to see all your installed applications.
Find and tap on Brave
Scroll through the list of apps until you find Brave, then tap it to open the app’s details.
Tap “Storage”
On the Brave app info screen, tap “Storage“.
Tap “Manage Space”
You’ll see two options — Manage Space and Clear Cache. Tap “Manage Space“.
Tap “Clear all data”
Tap “Clear all data” to reset Brave to its default settings.
Confirm by tapping “Ok”
A confirmation dialog will list what’s about to be reset. Tap “Ok” to finish. The spam notifications are now gone.
Remove Spam Notifications from Samsung Internet Browser
To stop the spam notifications, we’ll reset Samsung Internet to its default settings. This clears the cookies, cache, and site permissions that allow the spam site to send notifications.
Heads up: this will also delete your bookmarks, saved logins, and open tabs in Samsung Internet. Sync or back up anything important first.
Open the Settings app
Tap the “Settings” app on your phone’s home screen or app menu.
Tap on “Apps”
In the Settings menu, tap “Apps” (or “App Manager” on some phones) to see all your installed applications.
Find and tap on Samsung Internet Browser
Scroll through the list of apps until you find Samsung Internet Browser, then tap it to open the app’s details.
Tap “Storage”
On the Samsung Internet Browser app info screen, tap “Storage“.
Tap “Manage Space”
You’ll see two options — Manage Space and Clear Cache. Tap “Manage Space“.
Tap “Clear all data”
Tap “Clear all data” to reset Samsung Internet Browser to its default settings.
Confirm by tapping “Ok”
A confirmation dialog will list what’s about to be reset. Tap “Ok” to finish. The spam notifications are now gone.
Remove Spam Notifications from Microsoft Edge
To stop the spam notifications, we’ll reset Edge to its default settings. This clears the cookies, cache, and site permissions that allow the spam site to send notifications.
Heads up: this will also delete your bookmarks, saved logins, and open tabs in Edge. If you’re signed in with a Microsoft account, sync your data first so you can restore it afterwards.
Open the Settings app
Tap the “Settings” app on your phone’s home screen or app menu.
Tap on “Apps”
In the Settings menu, tap “Apps” (or “App Manager” on some phones) to see all your installed applications.
Find and tap on Microsoft Edge
Scroll through the list of apps until you find Microsoft Edge, then tap it to open the app’s details.
Tap “Storage”
On the Microsoft Edge app info screen, tap “Storage“.
Tap “Manage Space”
You’ll see two options — Manage Space and Clear Cache. Tap “Manage Space“.
Tap “Clear all data”
Tap “Clear all data” to reset Microsoft Edge to its default settings.
Confirm by tapping “Ok”
A confirmation dialog will list what’s about to be reset. Tap “Ok” to finish. The spam notifications are now gone.
STEP 2: Use Malwarebytes for Android to remove malware and malicious apps
Next, we’ll install Malwarebytes for Android and run a scan to find and remove any adware or malicious apps hiding on your phone — the ones that may have triggered the spam notifications in the first place.
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of the “Your Google Account Has Been Locked!” pop-up ads and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
While no internet user is completely immune to sophisticated scams, several best practices can greatly reduce your risks online:
Install Ad and Pop-up Blockers
Many reputable ad block browser extensions like uBlock Origin help stop malicious content from even loading on sites. This prevents deceptive pop-up scams from appearing in the first place.
Configure browsers to block pop-ups by default for further protection against unwanted content.
Keep Software Updated
Always maintain the latest security updates for operating systems, browsers, plugins, and other software. Updates patch vulnerabilities that scammers can otherwise exploit to inject pop-ups.
Enable auto-updates where possible so you don’t have to manually apply every fix.
Use Antivirus Tools
Well-rated antivirus software provides real-time scanning of sites you access to detect and block known scams or malicious code. This ensures you don’t land on domains spreading “Your Google Account Has Been Locked!”.
Run regular system scans as well to check for any malware that made it onto your devices.
Avoid Suspicious Downloads and Links
Exercise caution around sites prompting you to download software or browser extensions. Likewise, avoid clicking links in unexpected emails directing to unknown pages.
These often lead to malware or directly open scam pop-up windows. Stick to trusted, verified sources.
Secure Accounts with 2FA
For key accounts like Google, Facebook, and email, enable two-factor authentication (2FA). This adds a secondary login step beyond just a password.
2FA prevents scammers from accessing accounts in the event they phish credentials. The extra login factor blocks unauthorized access.
Never Share Access Remotely
Refuse any calls claiming to be tech support requesting remote access to your device. Real support never needs such access without your explicit prior consent.
Never download software for strangers to view or control your system. Avoid becoming a victim from the start.
Conclusion
Being online comes with inherent risks – but armed with the right knowledge, users can avoid perils like “Your Google Account Has Been Locked!”. Recognize telltale signs of scams, don’t fall for manipulative messages, safeguard your system and accounts, and report any attacks.
Spreading awareness among family and friends can also help protect wider communities against fraud. Together we can all reclaim security and peace of mind across the digital world.
10 Rules to Avoid Online Scams
Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.
Stop and verify before you click, log in, download, or pay.
Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).
If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.
Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.
If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.
Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.
If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.
Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.
If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.
Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.
If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.
Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.
If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.
Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.
If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).
Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.
If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.
Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.
If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.
Move quickly. Speed matters for disputes, account recovery, and limiting damage.
Stop payments and contact: do not send more money or respond to the scammer.
Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
Scan your device: remove suspicious apps or extensions, then run a full malware scan.
Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.
These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.
About Stelian
Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.
Remove “Your Google Account Has Been Locked!” from Windows
Remove “Your Google Account Has Been Locked!” from Windows
Remove “Your Google Account Has Been Locked!” from Mac
Remove “Your Google Account Has Been Locked!” from Android
