Remove MyStart by Incredimail (Uninstall Guide)

MyStart by Incredimail is a browser hijacker, that offers a web search engine (mystart.incredimail.com) and toolbar which are being promoted via other free programs, and once installed on your computer, they will hijack your browser homepage and replace your default search engine.Furthermore, this browser hijacker will display ads on your search results, and each time you open your web browser, an advertising window will pop-up.
My Start by Incredimail
MyStart by Incredimail got on your computer after you have installed another free software or add-on that had bundled into their installer this browser hijacker. For example, when you install vShare, you’ll also install the MyStart by Incredimail, set your browser homepage to http://mystart.incredimail.com/?a=ThAM4wVlRt and change your default search engine to mystart.incredimail.com.However, when you uninstall vShare from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove MyStart by Incredimail from your favorite web browser manually.
[Image: MyStart by Incredimail installation process]
You should always pay attention when installing software because often, a software installer includes optional installs, such as this browser hijacker. Be very careful what you agree to install. Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

Remove MyStart by Incredimail and mystart.incredimail.com hijack from your browser

STEP 1 : Uninstall MyStart by Incredimail from your computer

MyStart by Incredimail has installed four programs (IB Updater, IncrediMail, IncrediMail MediaBar 2 Toolbar and Photo notifier and Animation Creator) on your computer, which we will need to uninstall.

  1. To uninstall MyStart by Incredimail program from your computer, click the Start button, then select Control Panel, and click on Uninstall a program. for Windows Vista, Windows 7 and Windows 8 user. (Add or Remove Programs for Windows XP)
  2. Search and uninstall IB Updater, IncrediMail, IncrediMail MediaBar 2 Toolbar and Photo notifier and Animation Creator from your computer.
    Remove MyStart by Incredimail programs

Please note that on some computers these programs might be renamed or missing,carefully look for any program developed by IncrediMail LTD, and uninstall it from your computer.


STEP 2 : Remove the MyStart by Incredimail residual damage from your browser

MyStart by Incredimail has installed several browser extensions developed by Conduit Ltd. and Bit Coctail Ltd., has changed your homepage to mystart.incredimail.com, and has changed your default search engine.

Remove MyStart by Incredimail from Internet Explorer

  1. Remove MyStart by Incredimail add-ons from Internet Explorer.
    Open Internet Explorer,then click on the gear icon [Image: Internet Explorer gear icon] (Tools for Windows XP users) at the top (far right) and then  select Manage add-ons.
    Internet Options in IE
    From the Toolbars and Extensions tab, select IB Updater and IncrediMail MedialBar 2 Toolbar, and click Disable.
    MyStart Incredimail Internet Explorer extensions
  2. Set Internet Explorer default search engine from mystart.incredimail.com to Bing.
    To change your default search engine, click on the gear icon [Image: Internet Explorer gear icon] , select Manage Add-ons, and then, under Add-on Types, click Search Providers.
    [Image: Change to default search engine in Internet Explorer]
  3. Change your Internet Explorer homepage from mystart.incredimail.com to its default
    To change your homepage, click on the gear icon [Image: Internet Explorer gear icon] , select Internet Explore options, and in the General tab,under the Home page section, click on Use default to restore Internet Explorer default home page.
    [Image: Set Internet Explorer to its default homepage]

Remove MyStart by Incredimail from Mozilla Firefox

  1. Remove MyStart by Incredimail extension from Internet Explorer.
    At the top of the Firefox window, click the orange Firefox button, then select Add-ons.
    Firefox addon menu
    Select the Extensions tab, then remove IB Updater and IncrediMail MediaBar 2 extension from Mozilla Firefox.
    MyStart by Incredimail Firefox extension
  2. Reset your default search engine and home page from mystart.incredimail.com to their default.
    To reset your search engine and homepage to their default, we will use the SearchReset extension.This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.
    You can download SearchReset from the below link, and then we will just need to install it to revert Firefox to its default settings.
    SEARCHRESET DOWNLOAD LINK (This link will open another web page from where you can download the SearchReset Firefox extension)
    [Image: SearchReset Extension for Firefox]

Remove MyStart by Incredimail from Google Chrome

  1. Remove MyStart by Incredimail extensions from Google Chrome.
    Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    In the Extensions tab, remove (by clicking on the Recycle Bin) the IB Updater, IncrediMail MediaBar 2 and New Tab for Chrome extensions from your Google Chrome.
    [Image: MyStart by Incredimail Chrome extension]
  2. Set Google Chrome default search engine from mystart.incredimail.com to google.com .
    Click the Chrome menu Chrome menu , then select Settings and click on Manage search engines in the Search section.
    Select mystart.incredimail.com from the list and click the X that appears at the end of the row, then select Google (Default) from the list and make it your default search engine.
    Set Google as your default Search Engine in Chrome
  3. Change Google Chrome homepage from mystart.incredimail.com to its default.
    The MyStart by Incredimail has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
    Click the Chrome menu Chrome menu , then select Settings and click on One the New Tab page in the On Startup section.
    [Image: Change Google Chrome homepage to its default]

STEP 3: Remove MyStart by Incredimail registry keys with AdwCleaner.

  1. You can download AdwCleaner from the below link. ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting this utility, close all open programs and internet browsers.
  3. Double click on adwcleaner.exe to run the tool.
  4. Click on Delete, then confirm each time with Ok. Adwcleaner utility
  5. Your computer will be rebooted automatically. A text file will open after the restart.
  6. NEXT, double click on adwcleaner.exe to run the tool.
  7. Click on Uninstall, then confirm with yes to remove this utility from your computer.

STEP 4: Run a computer scan with Malwarebytes Anti-Malware

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program. MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process. DO NOT make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked, then click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer as shown below.
    [Image: Malwarebytes Anti-Malware scanning for MyStart by Incredimail]
  5. When the Malwarebytes scan will be completed, click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image. Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing malware]

STEP 5: Run a computer scan with HitmanPro

  1. Download HitmanPro from the below link, then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro installation
  3. HitmanPro will start scanning your computer for malware, as seen in the image below.
    HitmanPro scans for MyStart by Incredimail
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove these malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

If you are still experiencing problems while trying to remove MyStart by Incredimail  from your machine, please start a new thread in our Malware Removal Assistance forum.

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FC Barcelona fan, Starbucks addicted and super geek.
I am the creator and owner of MalwareTips.com
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

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  • Steve Jefferson

    Hi, I am trying to uninstall IB Updater 2.0.0.574.
    I press uninstall, get asked if I am sure I want to uninstall IB Updater, prees okay and getr this message:
    Runtime Error (at54:667);
    Access violation @address 10071D62 in module Install Helper.dll
    Read of address 00000000.

    Any help greatly appreciated.