Remove Snap.Do toolbar and search.snap.do (Uninstall Guide)

Snap.do is a browser hijacker, that offers a web search engine (search.snap.do) and toolbar which are being promoted via other free programs, and once installed on your computer, they will hijack your browser homepage and replace your default search engine.
[Image: Search.SnapDo.com virus]
Snap.do got on your computer after you have installed another free software or add-on that had bundled into their installer this browser hijacker. For example, when you install vShare, you’ll also install the Snap.do, set your browser homepage to http://search.snap.do/?a=ThAM4wVlRt and change your default search engine to search.snap.do.However, when you uninstall vShare from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove Snap.do from your favorite web browser manually.
[Image: Snap.do instalation]
You should always pay attention when installing software because often, a software installer includes optional installs, such as this browser hijacker. Be very careful what you agree to install. Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remvoe Snap.Do Toolbar (Virus Removal Guide)

This page is a comprehensive guide, which will remove Snap.Do toolbar and search.snap.do from Internet Explorer, Firefox and Google Chrome.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall Snap.Do toolbar and search.snap.do programs from your computer
STEP 2: Remove Snap.Do toolbar and search.snap.do and Snap.Do toolbar and search.snap.do from Internet Explorer, Firefox and Chrome
STEP 3: Remove Snap.Do toolbar and search.snap.do browser hijacker with AdwCleaner
STEP 4: Remove Snap.Do toolbar and search.snap.do virus with Malwarebytes Anti-Malware Free
STEP 5: Double-check for the Snap.Do toolbar and search.snap.do infection with HitmanPro

STEP 1 : Uninstall Snap.Do toolbar and search.snap.do program from your computer

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall SnapDo program from Windows XP, Windows Vista or Windows 7, click the “Start” button, then click on the “Control Panel” menu option.
    [Image: Control Panel in Windows Start Menu]
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel” .Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there.
    [Image: Control Panel in Windows 8]
  2. When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category. This option is shown by the arrow in the image below. If you are using the “Classic View” of the Control Panel, then you would double-click on the “Programs and Features” icon instead.
    [Image: Uninstall a program]
  3. When the “Programs and Features” or the “Uninstall a Program” screen is displayed, scroll through the list of currently installed programs and uninstall SnapDo toolbar, Snap.Do Updated, Shopping Helper Smartbar, Saving Expert Smartbar and any other programs developed by ReSoft Ltd.
    To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll through the list, and uninstall any unwanted or unknown programs.
    [Image: Uninstall SnapDo program from Windows]
    Depending on what program has installed the Snap.Do toolbar and search.snap.do, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

If you are having issues while trying to uninstall the Snap.Do toolbar and search.snap.do, you can use Revo Uninstaller to completely remove this unwanted program from your machine.


STEP 2 : Remove Snap.Do toolbar and search.snap.do from Internet Explorer, Firefox and Chrome

Remove Snap.Do toolbar and search.snap.do from Internet Explorer

You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

  1. Open Internet Explorer, click on the “gear icon[Image: icongear.jpg] in the upper right part of your browser, then click again on Internet Options.
    [Image: Internet Options in Internet Explorer]
  2. In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
    [Image: Reset Internet Explorer]
  3. In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
    [Image: Reset Internet Explorer to its default settings]
  4. When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now  need to close your browser, and then you can open Internet Explorer again.
    [Image Reset Internet Explorer settings]

Remove Snap.Do toolbar and search.snap.do from Mozilla Firefox

If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

  1. In the upper-right corner of the Firefox window, click the Firefox menu button ([Image: Firefox Menu button]), then click on the “Help” ([Image: Firefox Help button]) button.
    [Image: Click on the Menu button then Help]
  2. From the Help menu, choose Troubleshooting Information.
    If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
    [Image: Troubleshooting Information in Firefox]
  3. Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    [Image: Reset Firefox to its default settings]
  4. To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
    [Image: Click on the Reset Firefox button]
  5. Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Note: Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Remove Snap.Do toolbar and search.snap.do from Google Chrome

In some cases, programs that you install can change your Chrome settings without your knowledge. You may see additional extensions and toolbars or a different search engine. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.

  1. Click on Chrome’s main menu button, represented by three horizontal lines ([Image: Chrome's main menu button]) .When the drop-down menu appears, select the option labeled “Settings“.
    [Image: Click on Settings button]
  2. Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Show advanced settings” link (as seen in the below example).
    [Image: Click on Show advanced settings link]
  3. Chrome’s advanced Settings should now be displayed. Scroll down until the “Reset browser settings” section is visible, as shown in the example below. Next, click on the “Reset browser” settings button.
    [Image: Click on Reset browser button]
  4. A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset” button.
    [Image: Click on Reset button to restore Chrome to default settings]

STEP 3: Remove Snap.Do toolbar and search.snap.do with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for malicious files, adware browser extensions and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    AdwCleaner Icon
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the “Scan” button as shown below.
    Click on Scan button to find Snap.Do toolbar and search.snap.do virus
    AdwCleaner will now start to search for the “Snap.Do toolbar and search.snap.do” malicious files that may be installed on your computer.
  4. To remove the “Snap.Do toolbar and search.snap.do” malicious files that were detected in the previous step, please click on the “Clean” button.
    Remove Snap.Do toolbar and search.snap.do virus with AdwCleaner
  5. AdwCleaner will now prompt you to save any open files or documents, as the program will need to reboot the computer. Please do so and then click on the OK button.
    AdwCleaner removing Snap.Do toolbar and search.snap.do virus

STEP 4: Remove Snap.Do toolbar and search.snap.do virus from with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

  1. You can download download Malwarebytes Anti-Malware from the below link.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download Malwarebytes Anti-Malware Free)
  2. Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup-consumer-2.00.xx” to start the installation of Malwarebytes Anti-Malware.
    [Image: Malwarebytes Anti-Malware setup program]
    Picture of User Account Control You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
  3. When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
    [Image: Malwarebytes Anti-Malware Setup Wizard]
    To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
    [Image: Malwarebytes Anti-Malware Final Setup Screen]
  4. Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Fix Now” button.
    [Image: Click on the Fix Now button to start a scan]
    Alternatively, you can click on the “Scan” tab and select “Threat Scan“, then click on the “Scan Now” button.
    [Image: Malwarebytes Anti-Malware Threat Scan]
  5. Malwarebytes Anti-Malware will now check for updates, and if there are any, you will need to click on the “Update Now” button.
    [Image: Click on Update Now to update Malwarebytes Anti-Malware]
  6. Malwarebytes Anti-Malware will now start scanning your computer for the Snap.Do toolbar and search.snap.do virus. When Malwarebytes Anti-Malware is scanning it will look like the image below.
    [Image: Malwarebytes Anti-Malware while performing a scan]
  7. When the scan has completed, you will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Quarantine All” button, and then click on the “Apply Now” button.
    [Image: Remove the malware that Malwarebytes Anti-Malware has found]
    Please note that the infections found may be different than what is shown in the image.
  8. Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
    [Image: Malwarebytes Anti-Malware while removing viruses]
    After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

STEP 5: Double-check for the Snap.Do toolbar and search.snap.do infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    [Image: HitmanPro start-up screen]
    Click on the “Next” button, to install HitmanPro on your computer.
    [Image: HitmanPro setup options]
  3. HitmanPro will now begin to scan your computer for Snap.Do toolbar and search.snap.do malicious files.
    [Image: HitmanPro scanning for malware]
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove Snap.Do toolbar and search.snap.do virus.
    [Image: HitmanPro scan results]
  5. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro Activate Free License]

Your computer should now be free of the Snap.Do toolbar and search.snap.do infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the Premium version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove Snap.Do toolbar and search.snap.do from your machine, please start a new thread in our Malware Removal Assistance forum.

IT’S YOUR TURN TO HELP!

If we have managed to help with your computer issues, then please let other people know that this article will help them!
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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ , and I will keep you up-to-date with the latest computer infections and malware threats.

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  • Noah Cotterell

    really helps me out alot, with over 50 games on my laptop i was willing to do anything to protect it from a virus, glad you could help, free of charge. thanks again :)

  • Cindy

    Hi, thanks so much for this info, however, after following the instructions for removing snapdo in internet explorer (deleting personal options or something like that), snapdo is still in my control panel and will not budget, no matter how many times I click “uninstall.” Help!

  • quoc bao

    thank a lot! you made me happy now!

  • sanela

    HVALA PUNO

  • Sindre

    Thank you very much! It worked just fine!

  • Sindre

    Thank you very much! It worked just fine!

  • Maggie

    Thanks a million times. I felt lost, frustrated and used by snapdo. Snapdo invaded my Laptop.
    Thank you for the tips and links you give on the internet on how to remove malicious and harmful software from my PC.
    See you on Facebook..

  • Mbachu

    Thank you. You made my day.

  • Hughes

    Huge Huge Huge help. There are lots of nasties in CYBER-space. It is good to see that someone like you Stelian is making a difference to those lost souls and computer illiterate as we are the most vulnerable in this new world we live in. I have even passed on your site address to my son who makes his living with computers and he was most grateful. 3 months ago he spent 3 days to completely rebuild his PC due to a very nasty, nasty and sophisticated malware type ???? +++ virus. I am pretty sure you would have been able to help him.
    Million thanks Stelian

  • diana

    excellent thank you. worked perfectly

  • seshu

    Malware Bytes AntiMalware worked perfectly
    Thanks Stelian

    Regards
    Seshu

  • MCarey

    This worked perfectly!!!!!!

  • Ephony

    Guys, if theres something called “ConstaSurf” on your installed programs, uninstall it.

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      Yes, that’s a piece of adware. We have an article about this program. :)

  • dat guy

    Thank you so much Stelian. You are amazing. Sent along a small donation. Keep up the great work.

  • Barbs

    Thank you Stelian!!! Finally removed SnapDo and Quickshare.

  • Jarrod

    Good stuff. It appears that Malwarebytes was the one that got it (adwcleaner didn’t appear to see it). Whether its actually gone will be evidenced by my default web page not reverting over the next couple of weeks. Note: Hitman no longer offers an “activate free license” option so although the scan picked up a couple of things (like that stinking delta search) I was unable to execute the removal process with Hitman.

  • Sam

    Thank you so much!! Fantastic! I’ll be sure to donate!

  • Rommis77

    Thanks!!
    This was amazing

  • h2ok9s

    This was absolutely amazing!! After several different methods of help I found through Google, this was the only one that worked fully. THANK YOU SO MUCH!!!

  • Andy

    thank you so much !!! I worked !

  • Traci

    Thank you so much! Your gifts are a treat.

  • PJW

    Worked a treat| Thanks for your invaluable help.

  • AND

    well,it is not “snap.do” in the uninstall list,its “quickshare”..so i removed it and taraaaa…it works..thanks! =)

  • r de wit

    worked well, thanks a mln

  • Jacco Van Pijkeren

    Brilliant Solution!! thanx

  • dan

    thanks so much, this really helped

  • Justin

    The Snap.do thing was listed under “QuickShare” in my Add/Remove programs. I’m not sure if it could be the same for other people. But just to help a little bit.

    • Katya

      Thank you Justin, I’ve been struggling to get rid of it, your tip really helped.

  • Thankyousomuch

    Thank you Thank you!!!!

  • rubeusbeaky

    THANK YOU! I had just gotten my PC doctored and restored to basics, and couldn’t believe that within an hour of installing my new anti-virus software this snapdo thing snuck onto my computer! You’re a lifesaver; I was so ready to tear my hair out. Thanks so much for the help.

  • Shazza

    Fantastic! Thanks a lot…I believe my frustrations are over…yeahhhhh!!!!

  • Wayne Herninko

    I have the same problem as Keon, below, but your solution didn’t work. Snap Do is still causing trouble and is still listed on Control Panel>program list and when I click to uninstall it says…well, here’s a picture of the screen I get below. Please help. These buggers get more and more sneaky! I’ve spent about 5 hours over 2 days in this and my business start-up is suffering the ill affects of a down computer!

  • http://malwaretips.com/ Stelian Pilici

    Hello Keon,
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Clean button. Your computer should restart.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Next, please run a scan with Malwarebytes Anti-Malware and HitmanPro as see in this guide.
    Stay safe!

    • CFC Fan

      Hi … thanks so much … Took the malwarebytes option and it seems to have done the trick. Can’t believe something so good is free, talking about you and malware! Hope the people who run snap catch something really unpleasant themselves!

  • steffyb

    thank you!!!!! so much

  • jmbdancer

    OMG THANK YOU SO MUCH! Holy crap. I didn’t do the malware stuff because I’m so wary of those products. Eventually I’m going to invest in a great product to keep my computer safe.

    One note, however: My snap crap didn’t disappear (and I had done EVERYTHING I could think of) until I deleted something called a Quick Share toolbar in the Extensions, Like you said, some things might be “mislabeled” because they’re sneaky little buttheads, so if anyone has that kind of program, and is having a hard time troubleshooting it – That’s your culprit! Best of luck to everyone, and Thank you so much again for the how-to!

  • Amy

    THANK YOU SO MUCH!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Most of the programs detected by AdwCleaner are malicious programs, however this tool will also detect programs that the general public might consider unwanted, however for some users they may be fine. If you don’t want to remove a program because you know it’s safe, just put a check mark on it after the scan.

    AdwCleaner can be uninstalled after the scans if you chose so…
    Stay safe!

  • NanB1

    Stelian, thank you! I used your tips to remove this from computers belonging to my mother-in-law and my son. You make it very easy for a novice to follow the instructions. Thanks again.

  • April

    I’ve tried so many others but this is the first one that worked for me! Thank you so much!

  • J

    Thank you! These instructions and programs worked very well.

  • Simon James

    Another big thank you for your help! The three remaining issues in my previous log have been solved. Malwarebytes removed the nasty files but could not delete the folders included in the list of nasties. So I checked the contents and deleted them myself.
    The last remaining issue was in the Control Panel / Uninstall program. I could see the SnapDo program listed but when I tried to uninstall it wanted to configure and re-install!
    I ran AdwCleaner and Junkware Removal Tools and that finally killed it off.
    I have learnt many things on this “trip”! My next plan is to purchase the malware removal programs. Question: Does one need a combination of 2+ removal tools installed? Are there so many viruses out there that one has to have several guns in their armory or is generally one removal tool enough? I am currently researching further the tools you have pointed me to, but could be pricey to get all of them. I will not be resubscribing to my current antivirus program and am shopping around for a better alternative. My current antivirus program is very flashy, well marketed but perhaps I could do better.
    Many thanks again. This website is now on my favourites list!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    You can try to remove any unwanted program with Revo Uninstaller, this should also take care of that registry key.
    You can download Revo Uninstaller from here : http://www.revouninstaller.com/revo_uninstaller_free_download.html

    How to use Revo Uninstaller : http://www.revouninstaller.com/revo_uninstaller_how_to.html

    Now, did you check all the items within Malwarebytes? Did you manage to remove them?
    If you not, I can recommend some other tools to remove the malicious files and folders!

    Stay safe!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    This program may use other names to disguise itself from being removed.
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Clean button. Your computer should restart.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Next, please run a scan with Malwarebytes Anti-Malware and HitmanPro as see in this guide.
    Stay safe!

  • jarrod j

    Thanks for the help; malware is history and sanity restored. Very helpful and easy to follow site.

  • joelhslee

    Thanks and you are the amazing!

  • Stephen Davis

    Thankyou OMG thankyou. Your amazing. Appreciate it bro.

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Did you run the Adwcleaner scan?
    You can try to remove this program with Revo Uninstaller:
    Download : http://www.revouninstaller.com/revo_uninstaller_free_download.html

    How to use Revo Uninstaller : http://www.revouninstaller.com/revo_uninstaller_how_to.html
    Stay safe!

  • Tri

    I think it worked for me too.. Thank you.. I had removed mine from the control panel but it was embedded somewhere so, it kept defaulting. Grrrr..Thanks again :)

  • Toby

    I just don’t believe it.
    How did you do that?
    Brilliant.
    Should I load ADW for future use?

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      AdwCleaner is a great tool, you can keep it installed on your computer of future use! :D

  • jon p

    Big thanks

  • DAvid

    Thankss!!

  • Emma Hunt

    thank you thank you thank you thank you!!!!!!!!!!!!!!!!!!!!!!!!!! :D

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Clean button. Your computer should restart.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Next, please run a scan with Malwarebytes Anti-Malware and HitmanPro as see in this guide.
    Stay safe!

  • Vic Amsterdam

    Thank u so much!!!! Excellent service…….. Gr Vic Amsterdam

  • Momma E

    You are a life saver. Seriously. Thank you so very much :)

  • Jesega

    Thank you very much indeed from Spain.

  • MarcoT

    Thanks a lot, worked like a charm. Got a similar issue on a different computer (qvo6), so hopefully the same applies for all hijackers.

  • max2424

    Thanks buddy! REALLY helped!

  • http://malwaretips.com/ Stelian Pilici

    Hello Chad,
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Clean button. Your computer should restart.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Next, please run a scan with Malwarebytes Anti-Malware and HitmanPro as see in this guide.
    Stay safe!

  • http://malwaretips.com/ Stelian Pilici

    Hello Maya,
    Please navigate to the system tray on the bottom right hand corner and look for a blue Posted Image sign.
    right click it-> select Unload.
    The F-Secure sign should now be surrounded by a red striked through circle.

    Run the Junkware Removal Tool scan, the don’t forget to re-enable your antivirus.

    Stay safe!

  • sreshta

    Thank you very much!!!I appreciate ur help..

  • Adron

    HI

    So I jump on to this guide after i had removed snap.do from my web browsers. I followed everything else in the guide, but snapdo still wont go away from my programs list. when i right click and press uninstall, it asks me if i want do uninstall,i press yes, then the “please wait while windows configures snapdo” message pops up. when that message disappears nothing happens. nothing pops up . i have used all the malware removal programs and double checked. none of them find anything left. what do i do?

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      Lets try to remove this infection:
      STEP 1: Run a scan with AdwCleaner
      1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

      2.Close all open programs and internet browsers.

      3.Double click on adwcleaner.exe to run the tool.

      4.Click on Delete, then confirm each time with Ok.

      STEP 2: Run a scan with Junkware Removal Tool

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

      Stay safe!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Delete, then confirm each time with Ok.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Stay safe!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Delete, then confirm each time with Ok.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Stay safe!

  • Andrew Logan

    well done thank you

  • http://malwaretips.com/ Stelian Pilici

    Hello Chloe,
    What web browser are you using?
    Can you please run again AdwCleaner and Junkware Removal Tool, and post the logs here, so that I can review them:
    Hello,
    Norton is a good antivirus, however it would detect these infections as they are more in the category of Potentially Unwanted Programs than malware.
    STEP 1: Run a scan with AdwCleaner

    Please run AdwCleaner as see on STEP 3 on this pge.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Waiting for your reply to see how everything is running…

    • saravanan

      Hi,

      Thanks a lot.

      It was worked for me following the above steps….you are keep rocking man..

      Regards
      Saravanan.T
      Oman

  • http://malwaretips.com/ Stelian Pilici

    Hello,

    Lets try to remove this nasty program:

    STEP 1: Run a scan with AdwCleaner

    Please run AdwCleaner (as seen on STEP 3) to remove this infection!

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Waiting for your reply to see how everything is running…

  • Linda

    Stelian – I’m trying to download your adware cleaner but unfortunately it’s blocked on my network due to spyware/adware…any other suggestions about the registry?

    • http://malwaretips.com/ Stelian Pilici

      Hello Linda,
      You can ignore this alert, as it’s a false positive.
      Lets run Junkware Removal Tool:
      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

      Waiting for your reply to see how everything is running…

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    The last two scans are not mandatory, however I do ecommend that you perform them, as both scans will not take more than 20 minute to complete, and may detect additional malware on your computer.

  • Josh

    i cannot find snap.do in my programs list! PLEASE HELP!

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      Lets try to remove this program:
      STEP 1: Run a scan with AdwCleaner
      Please run AdwCleaner (as seen on STEP 3) to remove this infection!

      STEP 2: Run a scan with Junkware Removal Tool

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

      Waiting for your reply to see how everything is running…

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Lets try to remove this program:
    STEP 1: Run a scan with AdwCleaner
    Please run AdwCleaner (as seen on STEP 3) to remove this infection!

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Waiting for your reply to see how everything is running…

  • TrangleC

    I cannot uninstall Snap.Do.
    When I try, I get the following error message: “The feature you are trying to use is on a network resource that is unavailable.”
    No idea what that even means.

    • http://malwaretips.com/ Stelian Pilici

      Lets try to remove this program:
      STEP 1: Run a scan with AdwCleaner
      Please run AdwCleaner (as seen on STEP 3) to remove this infection!

      STEP 2: Run a scan with Junkware Removal Tool

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

      Waiting for your reply to see how everything is running…

      • TrangleC

        Before getting your reply I tried using the “Revo Uninstaller” and it seems to have worked.

        Still thanks. I’m sure your instructions and suggestions would have worked too.

  • Joe

    its still not off my internet explorer but its off of chrome thanks :)

    • http://malwaretips.com/ Stelian Pilici

      Hello Joe,

      Did you run AdwCleaner? Please run Adwcleaner to remove this infection!

      Next please run Junkware Removal Tool:

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL: http://thisisudax.org/downloads/JRT.exe

      2. Double-click on the JRT icon. For Windows Vista, 7 or 8 users, right-click the file and select Run as Administrator.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications.

      If after running both Adwcleaner and Junkware Removal Tool, you are still experiencing problems, please post both logs in this thread!

  • ntwong

    Thank you very much,Stelian
    Followed step-by-step as per your instructions and cleared that pest from Firefox,Chrome and Internet Explorer.

  • Verónica

    Fabuloso! las instrucciones son clarísimas (hasta para los que no entendemos muchos como yo!) e hiper efectivas.

    Un millón de gracias!!! (Y más!)

  • Nina

    Help, I got stuck at Step 1 Removing Snap Do from my computer. When I try to uninstall it I am prompted by User Account “do you want to allow the following programme to make changes to your computer? programme: browser helper Publisher: Resoft Ltd From: harddisc on this computer
    I always declined but then it doesn’t remove the programe and I’m afraid to allow Resoft to make any changs on my computer. What do I do????

    • http://malwaretips.com/ Stelian Pilici

      Hello Nina;
      This prompt is from the Windows UAC; you can safely click on Yes when you’ll see this screen.
      Stay safe!

  • ashleigh

    THANK YOU SO MUCH! Everything is normal again :-)

  • Joss

    Thank you very much for the help, one question, if I got to step 3, it will be sufficient to eliminate snapdo?

    • http://malwaretips.com/ Stelian Pilici

      Hello Jos,
      Adwcleaner is a great utility, nevertheless I do recommend that you first uninstall this program from the Add/Remove programs list, as seen on STEP 1!

  • Kate Labovitch

    On behalf of two computer novices a HUGE thank you for your solution to get rid of Snap.do. We went through each step and it worked, the screen shots in particular were really helpful.

  • q\Geoff

    Great job. Cured of the pesky varmit. Thanks

  • Along

    Stelian, You are a Godsend! I am so glad I followed every step of your guide and it really did work. I thought I am going to settle and accept what happened to my computer. But You gave me the solution and I highly appreciate it!

  • Jon

    Great fix! Thanks! Worked with no problems at all.

    I reinfected myself with snap.do after using mozbackup on a fresh build of Win7. I didn’t realise it would carry over and infect my new machine. Grr!

  • rocko

    Thank you very much, exelent solution!

  • Zakemon

    OMG Thanks you SO much! Worked just fine!!!

  • Antonius

    Thank you! Worked brilliantly!

  • Jackie

    Thank you! This worked perfectly.

  • Alena

    Thanks for your help! Such a simple solution to a problem that had been bugging me for so long.

  • Dave

    This really helped me, It even deleted some more malware & trojans.

    Thumbs up!

  • Pat

    It was easy. Thank you so much.

  • Sarah

    Thank you finally got rid of it…. what a painful search engine snap.do is! I had to uninstall the engine first.. and accept for the programme to make changes on my computer. Then I had to uninstall snap.do 5 times in relation to other programmes it had hacked into… Finally it went then I reset all my internet settings as advised…. This has been driving me mad and only took 5 minutes, why I’ve put up with it for weeks who knows… Thank you very much:-)

  • pieta

    what do you do when it’s not even listed in the programes?

    • http://malwaretips.com/ Stelian Pilici

      Hello Pieta,
      Can you please download and run the avast! Browser Cleanup tool.
      Go to your browser tab and disable any unwanted or unknown extensions, then click on Reset to default settings button.
      Next, please run a scan with Adwcleaner.

  • Avrom Miller

    I inadvertently (and very foolishly) downloaded an “add-on” months ago that added SNAP DO to my opening window, tool bar, etc. etc. etc. I trued in vain to get rid of by searching for helpful advice. By coincidence, last evening, one of the “helpful web sites” with a live chat tried to talk me into paying $80 for technical device.

    I want to thank the makers of this web site for their advice because I just successfully removed SNAP.Shit from my computer. you guys and/or gals have my heartfelt thanks !!! Thank you! Thank you! Thank you! Please keep up the great work.

    Sincerely,
    A. Miller

  • Ace

    None of these did it for me, so i went and deleted stuff i looked suspicious and found it. For me it was some file called Lucky Savings, i never downloaded it before so i clicked to delete it and it said it was made by Resoft, once i got rid of Lucky Savings, snap.do was gone too. So happy its finally gone lol.

  • Otto Parts

    On my scale of thoroughness: 10 out of 10.
    Got this bugger with a freeware program, of all things.. will mail the devs.
    All the best

  • vince

    Brilliant instructions but like others have said couldn’t uninstall snap do in control panel does this matter.
    Done everything else and it went fine.

  • Lgarcia

    Did every step, even went through and did it all twice, still didn’t work. The ONLY thing I could not do was to remove extensions or anything from Google Chrome, because I don’t have Google Chrome. What a pain in my a**. Any other suggestions??

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      If you don’t have Google Chrome installed, then obviously you don’t need to do those steps! ;D
      Stay safe!

  • Carl

    Brilliant thanks, clear, easy to follow instructions to get rid of accidently downloaded malware!!

  • Bob

    Instructions LOOK good but I can’t even get past step 1. My list of programs has “Snap.do” and “Snap.do Engine”. Tried to uninstall the Snap.do and it has done nothing for 45 minutes except keep blue circle turning. Tried to move to Snap.do Engine and response was to wait until the other program was finished uninstalling. Left it on for 6 hours and no change, so I guess I cannot uninstall the program to move on in your instructions. Need help.

    • http://malwaretips.com/ Stelian Pilici

      Hello Bob,
      Did you close all your browsers when trying to uninstall these programs?

      • P.Be

        I had the problem of the computer saying it was busy uninstalling too. I shrank down all my open programs and there was a little hidden window underneath (didn’t appear on toolbar) saying ‘are you sure you want to uninstall snap.do’. I pressed yes!

    • Bee

      I have the same problem, I’ve trying to unstall snap.do but can’t until now.
      Control panel-internet options-general
      1. home page-click blank
      2. search-setting- disable snap-do ( this is the reason I can’t delete it from add/remove programs)
      3. delete browsing history ( optional)
      4. click OK, then apply.
      go to Google chrome, follow the steps as told…..
      I went back to add/remove, the snap do is gone…… ( I have tried to unstall it for many times….) I don’t know if this helps.
      I am going to work on the rest of suggestions.
      Thank you Malware Tips !!!

  • Emma

    thank you!!! I have been trying to get rid of this thing for months, and you are the only person who had a clear solution. It’s finally gone. woohoo!

  • Peter

    Many thanks .. it worked perfectly and also got rid of a load more garbage as well.
    The laptop is running fast again now
    Thank you !!!

  • Otto

    Thank you for an easy step by step process that actually worked perfectly. Thank you, thank you, thank you. Keep up the great work. :)

  • me too

    And thank you from me, it’s finally gone, yay!!

  • robeenson

    i thought it was jus one of those fake link, but this is as genuine as ron jeremy’s dick. ad cleaner by explode, solved the problem within secs that i was struggling to solve for 8 months. f******* snapdo

  • Scarlett

    These are great instructions! Very detailed; no room for confusion. I have had snapdo on my laptop for over 2 months and I just quit using it because I couldn’t uninstall in from my computer programs. Thanks soooo much!!

    • Scarlett

      I did stop after the malwarebytes step. I didn’t proceed to the last download because the report from malwarebytes didn’t find any problems.

  • Simon

    That worked – picked the blighter up with silent install at same time as installing a DVD ripper from tucows – never using that website again

  • nicki

    Brilliant. I followed each step and now snap.do and all its rubbish has gone. Well done.

  • anant

    Its great ! It helped me to remove snap.do. Thanks !

  • Carol

    Oh man, I’ve been trying to get rid of Snapdo for over a month. I never could find it in my computer to manually remove it. The ADWcleaner link above did the trick. So glad to have it gone; it was slowing my computer down and giving me a lot of problems. Thanks!

  • Yogesh Kumar

    Thankyou! it’s really helpful for me to remove snap.do and many malwares from my computer. :)

    Thanks a lot !!!

  • nash

    thanks mate..

    this option was more helpful….

  • JDP

    This is a very good series of steps that will remove snap.do. The only thing it could not do for my PC is remove the snap.do engine program listing in Control Panel, Uninstall Programs. (When I click on that listing to uninstall it, it just hangs.) However, the sequence of steps in this routine seems to have eliminated all other remnants of snap.do. Thank you very much to whoever took the time to test this and then set it all down in an easy-to-follow form.

  • clint clemenson

    Thanks for the great article! I hate hate hate snap.do!!!!

  • steph

    FYI!

    Snap do was listed as a program called “Lurky” or somethings- i found it by searching via date it was installed- as it was the most recent and I new that I had not installed anything on that day.

  • TrickyFlicky

    Awesome! Malware was gone after the first few steps but I finished all the steps just to make sure. Thank you!!!

  • bzrwon

    Oh I forgot to add the best way to set it to the default search engine (Google) is to change the status from “user set” to “default” Hope that helps :)

  • Mark

    Thank you!

  • Garcea

    Thank you! Finally got rid of this annoying Snap!