ads by provider on firefox

[Hulzies]

Ads by provider won't leave help please

 

[argus]

Hello,

Please follow this topic and attach required reports

http://malwaretips.com/threads/preparation-guide-before-requesting-malware-removal-help.20334/

 

[Hulzies]

Thanks mate files as requested

 

[argus]

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Amazon Browser App

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Hulzies]

so I uninstalled the program reboot my computer and received a proxy error upon entering firefox and had different adware called ad supply however after the scan it seems to have disappeared. I'll inform you if anything else occurs thanks for the help appreciate it mate

 

[argus]

Okay.

Install Adblock Plus
https://adblockplus.org/


If everything is OK, I will remove tools.

 

[Hulzies]

so i'm still experiencing proxy error messages on both internet explorer and firefox will they go away ?

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Hulzies]

so a tad confused in terms of being in the same folder or just on the desktop files

 

[argus]

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

Desktop or folder anyway.

 

[Hulzies]

All good thanks mate

 

[argus]

The following will implement some post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.