App Review Bitdefender Premium Security 2020

[Like a Western!]

Well, it's Bitdefender. everyone interested in this industry know that it is indeed one of the leaders and one of the best cybersecurity solutions out there.

the thing that i'd like to point to here more than anything is it's Customer Services. in terms of protection there is not much to say you probably already know it's reliable.
the Customer Service tho, is something that is very important but, but we see it rarely discussed here on MT, which i can't see why. the Protection fails. not always but one day every protection fails no matter if it's Bitdefender' Advanced Threat Defense or Kaspersky' System Watcher or the legendary Mamuto DeepGuard or SONAR. they all will fail at some point. the thing left for you is the Customer Service, the Support that your AV is offering to you in hard situations, even the geeks like to have that left after their protection fails.

i've chosen Bitdefender Premium Security cause it was offering something interesting to me, and that's "Priority Support", i've tested it, they were there whenever i've email any kind of question/issue to them, in maximum 1 hour sometimes in 10 minutes. that is what i like to have when my protection fails, i'd like to have someone to talk to and explain the situation to soon enough.

hope it was helpful for those who thinking about this service from Bitdefender. it most probably worth it.

 

[fabiobr]

Bitdefender support always have been super kind to me even with suggestions that I made to them.

Nice to know.

 

[XLR8R]

i've chosen Bitdefender Premium Security cause it was offering something interesting to me, and that's "Priority Support", i've tested it, they were there whenever i've email any kind of question/issue to them, in maximum 1 hour sometimes in 10 minutes. that is what i like to have when my protection fails, i'd like to have someone to talk to and explain the situation to soon enough.

That was BitDefender 10 years ago. Now their region-specific license thing has driven me crazy. They actually ask me to claim support from the country distributor as BitDefender won't support region-specific licenses through their global support.

In all my years using any AV product, I have never had such kind of funny support scheme from anyone. BitDefender lost a lot of trust right there for me.

 

[Like a Western!]

Now their region-specific license thing has driven me crazy

i don't know about region-specific licesnses but the name is on it, IF you buy a "region-specific" license then you know what you're buying, just get an ordinary license..

 

[XLR8R]

i don't know about region-specific licesnses but the name is on it, IF you buy a "region-specific" license then you know what you're buying, just get an ordinary license..

Here's the thing.

You buy BitDefender from your local store/shop/local country Amazon or ebay.

You don't know whether that's a global license or a regional one.

You buy 2/3 years license. Then one day you have an issue, the developer asks you to call the reseller.

Tell me how this affects the consumer who sells the product? If BitDefender sells it directly in retail or e-store then why are these distinctions not made in stores?

It is unacceptable no matter how you put it.

You are the developer of a product, you support it to one who pays. That's it.

 

[MegenM]

Here's the thing.

You buy BitDefender from your local store/shop/local country Amazon or ebay.

You don't know whether that's a global license or a regional one.

You buy 2/3 years license. Then one day you have an issue, the developer asks you to call the reseller.

Tell me how this affects the consumer who sells the product? If BitDefender sells it directly in retail or e-store then why are these distinctions not made in stores?

It is unacceptable no matter how you put it.

You are the developer of a product, you support it to one who pays. That's it.

That's strange. I am using Bitdefender for a long time now and regularly buy from third-party resellers. I have never faced this issue with their support. Be it regional or not, the primary global support should help you as it's ultimately their product. The only thing they cannot help you with logically is transaction support like refunds or subscription modifications as that part belongs to the reseller.

I was trying to search for this support policy but was not able to get any data on the global website.

 

[simbatippe1234]

Bitdefender/Kaspersky are very much alike both protection/support wise, they are the best of the best in 2021, and I predict in many years to come, I have had Bitdefender Total Security for at least 5 years, would never consider to switch, never have I had any problems of any kind not with support(who are extremely friendly & competent)or in any other way, it is like @Like a Western! says(if you wish), install & forget, Bitdefender will take care of the rest with a recomendation here and there, I can not stress enough to try this AV-Suite, it is very cheap also.
Kind Regards isaccasi.

 

[Shadowra]

Many spit on Bitdefender for its bugs or RAM consumption, but I wanted to point out that it is the MOST REACTIVE lab (along with Avira) when I submit an unknown malware!

Yesterday I found a Trojan stealing a discord account (in FUD), I sent it to all the antivirus editors.
Bitdefender was the first to identify it, here is the VT capture

ESET still hasn't answered me for example... (it makes me think of @Anthony Qian post, strangely enough)

 

[Nightwalker]

Many spit on Bitdefender for its bugs or RAM consumption, but I wanted to point out that it is the MOST REACTIVE lab (along with Avira) when I submit an unknown malware!

Yesterday I found a Trojan stealing a discord account (in FUD), I sent it to all the antivirus editors.
Bitdefender was the first to identify it, here is the VT capture

ESET still hasn't answered me for example... (it makes me think of @Anthony Qian post, strangely enough)

Maybe you are right, but on the negative side Bitdefender lab has the reputation of adding anything to its database without much further analysis; personally I prefer Kaspersky and ESET approach on this.

 

[The_King]

Maybe you are right, but on the negative side Bitdefender lab has the reputation of adding anything to its database without much further analysis; personally I prefer Kaspersky and ESET approach on this.

Personally I prefer a FP that I can easily bypass if I'm 100% sure the file is safe, than an Infected system. FPs are not an issue if you know that file is safe a few clicks and add to exception and you on your way without much hassle.

Compared to the process of getting infected and then cleaning you whole OS. I rather have an FP any-day compared to an infected OS.

Despite some peoples opinion BD does not have a high FP rate compared to other AVs its usually well below the industry average in all the recent tests I have seen.
Kaspersky seems to be slipping on its detection rate recently.

 

[Nightwalker]

Personally I prefer a FP that I can easily bypass if I'm 100% sure the file is safe, than an Infected system. FPs are not an issue if you know that file is safe a few clicks and add to exception and you on your way without much hassle.

Compared to the process of getting infected and then cleaning you whole OS. I rather have an FP any-day compared to an infected OS.

Despite some peoples opinion BD does not have a high FP rate compared to other AVs its usually well below the industry average in all the recent tests I have seen.
Kaspersky seems to be slipping on its detection rate recently.

Thats a question of preference, I have not been infected for years and I have many ways to avoid a infection, but a false positive can destroy my system and my productivity.

 

[Anthony Qian]

Many spit on Bitdefender for its bugs or RAM consumption, but I wanted to point out that it is the MOST REACTIVE lab (along with Avira) when I submit an unknown malware!

Yesterday I found a Trojan stealing a discord account (in FUD), I sent it to all the antivirus editors.
Bitdefender was the first to identify it, here is the VT capture

ESET still hasn't answered me for example... (it makes me think of @Anthony Qian post, strangely enough)

You should expect no reaction or very slow reaction from ESET's Malware Research Team after you submit malware sample to them, unless your email address has been added to their VIP list.

Bitdefender's virus analysis team responds to every submission it receives.

 

[Shadowra]

You should expect no reaction or very slow reaction from ESET's Malware Research Team after you submit malware sample to them, unless your email address has been added to their VIP list.

Bitdefender's virus analysis team responds to every submission it receives.

ESET answered me 2 hours ago (finally) but no update of the virus database yet...

 

[Nightwalker]

ESET answered me 2 hours ago (finally) but no update of the virus database yet...

ESET added the detection.

"ESET-NOD32 JS/PSW.Discord.L"

 

[Shadowra]

ESET added the detection.

"ESET-NOD32 JS/PSW.Discord.L"

Yes they answered me in the afternoon