Solved Cant remove Coupon virus.

[jablmike]

Hello I have the Coupon virus and ive tried the premade threads without any luck. Everytime I start Chrome the extensions install themselves again and I cant seem to delete it with any programs. When using FRST I get an error message when scanning "Line 6875 (File "C:\Users\FUJITSU\Downloads\FRST64.exe"): Error: Variable used without being declared.", Farbar shows its "Scanning Chrome: Extensions". Then the program crashes.

Thank you for your help!

 

[argus]

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[jablmike]

Hello Argus thank you for your help!

When i'm trying to scan my system with Farbar Recovery Scan Tool the program crashes. Here is another FRST.txt and a screenshot.

 

[argus]

not good

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b
  emptyfolderscheck;delete

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[jablmike]

Here is the log from zoek:


Zoek.exe v5.0.0.0 Updated 18-01-2015
Tool run by FUJITSU on 2015-01-24 at 17:16:37,34.
Microsoft Windows 7 Ultimate 6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\FUJITSU\Desktop\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

2015-01-24 17:17:41 Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\Program Files\HitmanPro deleted successfully
C:\PROGRA~3\{BAF091CA-86C4-4627-ADA1-897E2621C1B0} deleted successfully
C:\Users\FUJITSU\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~3\{BAF091CA-86C4-4627-ADA1-897E2621C1B0} not found
C:\PROGRA~3\lgdholgpinjffohifpobdiaamlcmhmia deleted
C:\Users\FUJITSU\AppData\Roaming\WB.CFG deleted
C:\Users\FUJITSU\AppData\Roaming\appdataFr2.bin deleted
C:\PROGRA~3\boost_interprocess deleted
C:\PROGRA~3\ProductData deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
C:\Users\FUJITSU\AppData\Local\1550259dsisetup15530052.exe deleted
C:\Users\FUJITSU\AppData\Local\dsisetup738526362.exe deleted

==== Chromium Look ======================

Google Chrome Version: 38.0.2125.111 (Possible outdated, latest Stable version: 39.0.2171.99)


==== Chromium Fix ======================

C:\Users\FUJITSU\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.re-markit00.re-markit.co_0.localstorage deleted successfully
C:\Users\FUJITSU\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_static.re-markit00.re-markit.co_0.localstorage-journal deleted successfully
C:\Users\FUJITSU\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.selectgo00.selectgo.net_0.localstorage deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE11SR"
{80c554b9-c7f8-4a21-9471-06d606da78a2} Unknown Url="Not_Found"

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-349795662-643274865-2085571813-1000\Software\Microsoft\Internet Explorer\SearchScopes\{80c554b9-c7f8-4a21-9471-06d606da78a2} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds deleted successfully
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray deleted successfully
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\FUJITSU\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\FUJITSU\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\FUJITSU\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=29 folders=10 3064488 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\FUJITSU\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\FUJITSU\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on 2015-01-24 at 17:25:27,32 ======================

 

[argus]

How is the situation now?

 

[jablmike]

Hello, its not auto installing anymore in chrome! I also tried Farbar and it worked. Just in case here are the logs. But it seems to work fine now. Thank you!

 

[argus]

Chrome installation is altered by malware. Reinstall is needed.



Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.



Glad we could help. We will delete all used tools.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.