Solved COM Surrogate Virus

[Lennard Bollen]

Hello,

This is the first problem i am posting here. Noticed something was wrong when i couldn't make shortcuts. I then checken my running processes for suspicious activity and saw the COM surrorate was active. I read it is notoriously difficult to remove so i am asking you for help. Could also use some help in keeping my computer clean appearantly.

 

[TwinHeadedEagle]

Hello,


You're missing Addition.txt report.

 

[Lennard Bollen]

Sorry,

Forgot that one

 

[TwinHeadedEagle]

Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• If security notifications appear, click Continue or Run.
• Accept the prompt about restoring services.
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
• A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.

 

[Lennard Bollen]

My browser (chrome) says it won't download it because it is a virus or malware, so i am not able to run it.

 

[TwinHeadedEagle]

Yes, it happens on my PC too. You can click to ignore that warning.

 

[Lennard Bollen]

Here it is

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[Lennard Bollen]

The shortcut problem is over, though i am still seeing the com surrogate process in my taskmanager

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Lennard Bollen]

I did, here are the files

 

[TwinHeadedEagle]

Your PC seems clean.

What does the COM Surrogate do and why does it always stop working?

 

[Lennard Bollen]

ok thanks for the help!