Solved Definately have a probem ... HELP!!

[WYRA]

Hi. I definitely have a problem ... but have no idea what to do. The worst symptom is a blinking cursor which has made it impossible to copy/paste and a blinking on/off of whatever application I'm using.
I'm looking forward to finding out what this problem is.
Thank you in advance for your expertise!!
WYRA (ie, Kim)

 

[TwinHeadedEagle]

Hello,

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• FromDocToPDF Internet Explorer Toolbar

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[WYRA]

Hello,
Thank you so much for responding to my request or help. I followed your instructions to the "T".

Please find the attached "Fixlog.txt"

I look forward to receiving further instructions as my cursor continues to blink on/off continually.
Best regards,
Kim

 

[TwinHeadedEagle]

Okay, let's take one more look:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[WYRA]

Good morning!
Thanks for your prompt reply.
Please find the attached logfiles.
With kindest regards,
Kim

 

[TwinHeadedEagle]

PC seems clean. I think there is a problem with your graphic drivers.

• Press the
  
  + R on your keyboard at the same time. Type dxdiag and click OK.
• Click on Display tab
• Make a screenshot of this window if you can.

 

[WYRA]

Thank you for your response. Here is the screenshot you requested.

 

[TwinHeadedEagle]

Please try to install this driver:

Legacy

Click Download button beside Catalyst Software suite.

 

[WYRA]

I clicked on the legacy link and attempted to download the Catalyst software 15.7.1

When the download was complete I received the message:

"The signature amd-catalyst-15.7.1-win10-64bit(1).exe is corrupt or invalid."

Hmmmmm ... ????

 

[TwinHeadedEagle]

Did you click this?

 

[WYRA]

Yes, I clicked the download button for Catalyst software Suite 15.7.1

I just went back and downloaded it again. I watched the download progress to 100%. It then said it was going to run a security scan. That's when the message appeared: "The signature amd-catalyst-15.7.1-win10-64bit(1).exe is corrupt or invalid."

Thanks for hanging in there with me.

What do you think of my doing a system restore to before my computer seemed to be "over taken" and when my Windows 8.1 was automatically upgraded to Windows 10 (without my choosing).

 

[WYRA]

Thanks for your suggestion, melen1717. I tried to loosen ANY stuck key and nothing worked. Something is causing my cursor to blink ON/OFF and my APP icon on my task bar blinks ON/OFF. I have found that to "copy" or highlight text, if I hold own the SHIFT key I can freeze the cursor ON.

 

[TwinHeadedEagle]

If you're able to restore your computer to previous Operating System that would be nice. There is a possibility that Windows 10 isn't fully supported by your hardware.

 

[WYRA]

Hooray!!!! I found the answer to my horrendously annoying and debilitating cursor blinking problem. When my system upgraded to Windows 10 there was an problem with the "SimplePass" program (HP and Microsoft incompatibility). All I had to do was:

1. Press "Windows" button on keyboard.

2. In search bar type "simplepass".

3. Select "HP SimplePass".

4. After program has loaded, enter password or swipe finger to log in.

5. Click on Personal Settings in top right of window (looks like a gear or cog).

*****6. Un-check LaunchSite.******

7. Click OK.

PROBLEM FIXED!!!!!!!!!!