Multiple Resident Protection warning!
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged.
Please choose only one from the listed below to stay with and uninstall the others:
- AVG
- Microsoft Security Essentials
Uninstallation procedure:
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search for each uninstalled entry, right-click it and select Uninstall.
This should be done until any other steps will be taken.
Fix with Farbar Recovery Scan Tool
This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.
Download attached
fixlist.txt file and save it to the Desktop:
Both files,
FRST and
fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Scan with TDSSKiller
Please download
TDSSKiller by Kaspersky and save it to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
- Your machine may appear very slow and unusable after that - it's normal.
- TDSSKiller will run automaticaly. Click on Change parameters and click OK.
- Click the Start Scan button and wait patiently.
If anything will be found follow this guidelines:
- If a suspicious object is detected, the default action will be Skip, click on Continue.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
If Cure is not available, please choose Skip instead.
- Do not choose Delete unless instructed!
A report will be created in your root directory, (usually C:\ drive) in the form of
TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
