ESET SS updates failed

[Maxxx58]

Hi everyone,
I noticed that when I turn on or restart my computer, ESET sometimes fails to update its virus database. I search this issue and do the same with ESET guide (Link: http://kb.eset.com/esetkb/index?page=content&id=SOLN2850), but it can't help me. I don't have any problems with my network, too. ESET seems hard to connect to its update server (I have no problem with Emsisoft, does its work successfully). This is photo of my problem. Please help me!

 

[tallorder]

http://kb.eset.com/esetkb/index?page=content&id=SOLN2850

 

[Maxxx58]

http://kb.eset.com/esetkb/index?page=content&id=SOLN2850

As mentioned in my thread, I said that I already try this solution, but can't solve

 

[Azure]

Go to advanced settings > update > setting > Clear update cache
Click on "clear"
Now reboot computer.

 

[Maxxx58]

Go to advanced settings > update > setting > Clear update cache
Click on "clear"
Now reboot computer.

I has already done that, too, but can't solve

 

[kiric96]

have you tried to change ESET server update via registry???

 

[jamescv7]

If I'm not mistaken ESET have configuration on Update Server where check if there's choose automatically.

 

[Maxxx58]

have you tried to change ESET server update via registry???

No, I don't do that

If I'm not mistaken ESET have configuration on Update Server where check if there's choose automatically.

I don't understand what you say (Sorry, I am not good at English )

 

[jamescv7]

I don't understand what you say (Sorry, I am not good at English )

Well I meant to say that on update settings there's a drop down list and see if its label as 'choose automatically' for update server.

So the problem still exist? Did you check the ping of eset server if its connection timeout, one of ESET solution is to reinstall the program.

 

[Maxxx58]

Well I meant to say that on update settings there's a drop down list and see if its label as 'choose automatically' for update server.

So the problem still exist? Did you check the ping of eset server if its connection timeout, one of ESET solution is to reinstall the program.

I've just turned on my computer and get this problems again. I have to check update manually. I get this problem many times, I reinstall Windows 3 times but still the same problems with update session of ESET. I think ESET seems hard to touch their update server. When I ping update server, this is result

 

[yongsua]

Either ESET attempts to update too fast before your system could finish its start up or your system starts up too slow.

 

[Maxxx58]

Either ESET attempts to update too fast before your system could finish its start up or your system starts up too slow.

I think the same with you

 

[Exterminator]

Are you running under a VPN? Did you check your update settings in ESS?

Global proxy server settings is default. Try "Do not use proxy server" and see what happens.If one of these two choices is not ticked try each one

 

[Maxxx58]

Are you running under a VPN? Did you check your update settings in ESS?

Global proxy server settings is default. Try "Do not use proxy server" and see what happens.If one of these two choices is not ticked try each one

I already do that, but can't solve

 

[kiric96]

what you meant by "I dont do that" you dont want to do it? or you havent try to?

ESET as other AVs uses cdn to spread their updates, so try to use a proxy or a vpn to see if you can get redirected to another location where you can run a normal update.

 

[tallorder]

http://kb.eset.com/esetkb/index?page=content&id=SOLN2850

Oh, and I thought I was doing so good... maybe found you a new possibility!

 

[Ink]

Check through Internet Explorer that you are not using a proxy, sometimes spyware/Adware may reconfigure your Internet settings.

 

[Maxxx58]

what you meant by "I dont do that" you dont want to do it? or you havent try to?

ESET as other AVs uses cdn to spread their updates, so try to use a proxy or a vpn to see if you can get redirected to another location where you can run a normal update.

I mean I don't know how to do that . Can you guide me?

 

[3link9]

Have you tried contacting eset?

 

[Maxxx58]

Have you tried contacting eset?

No, I think I create this thread in MalwareTips can solve this problem