help please, kernel error...

[Roobs]

my pc has been crashing. a lot. especially today.
it will turn blue screen, with a sad face, saying kernel error and reboots. and then works fine for a while, and the same happens again.
I have anti virus installed and running.
Im using IE at the moment, as my chrome was popping up adds everywhere. For what reason , I don't know!
Im not very pc tech, I now kind of basic stuff, so need help on this one. as the pc is only a year old ish !

many thanks.

 

[TwinHeadedEagle]

Hello,


Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[ElectricSheep]

I know I'm not supposed to post on here, but @Roobs told me that she was having problems running MBAR, in other words, it was 'freezing' and was taking a long time to run the scan. Told her to post on here if having problems, but obviously hasn't. Can you help at all?

 

[TwinHeadedEagle]

If she wants help, then post here please.

 

[Roobs]

hi there. I downloaded the anti rookit to my desktop. when the scan runs, its pauses all the time and I need to cancel it. sometimes it pauses for half an hour or more. so I unintalled it , reinstalled and tried again but with no luck. so unsure what to do next

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Roobs]

Ran Farbar, here are scan logs

 

[Roobs]

MBAM still won't work properly

 

[TwinHeadedEagle]

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• AVG AntiVirus Free Edition 2015
• McAfee Anti-Virus

Uninstallation procedure:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• sayescoupon
• The weDownload Manager
• WSE_Binkiland

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Roobs]

have replied with fixlog text.

uninstalled avg. uninstalled others you mentioned also, but when trying to uninstall sayescoupon it said module could not be found.

 

[TwinHeadedEagle]

Okay, how is your PC now?

 

[Roobs]

i not sure, but it hasnt crashed like it normally does every 5 mins?!

 

[TwinHeadedEagle]

We cleaned some malware, so keep me updated.

 

[Roobs]

ok, i shall leave pc running as im going to use it for a while now, so shall let you know how i get on in the next few hours .

thank you