I have spoken with Kaspersky tech support 4-5 times in the UK, it's free and they are very helpful. Remote connection to solve one issue and GSI logs for a Blue Screen. When I spoke with Kaspersky tech support they explained the following: with regards to HMPA, unless Kaspersky test(s) the product and verify 1) it's safe and 2) it works/is fully compatible with all their products, then and only then will they certify it as compatible.