I want to throw my laptop out of the window!!
- Thread starter fifi
- Start date
- Mar 8, 2013
- 22,627
Hello,
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
You're heavily infected, so we will need multiple steps, so take your time and do them one by one:
SpyBot S&D Warning
MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
My advice is to get rid of this program. To do so:
This is optional, but please consider it.
Multiple Resident Protection warning!
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:
Uninstall some programs
We need to uninstall some programs.
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Scan with Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
Fix with AdwCleaner
Please download AdwCleaner by Xplode and save the file to your desktop.
Please include the contents of that file in your reply.
They call me TwinHeadedEagle around here, and I'll be working with you.
Before we start please read and note the following:
- At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
- Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
- Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
- Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
- All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
- If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
- I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
- Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
- Please attach all report using
button below. Doing this, you make it easier for me to analyze and fix your problem.
- Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
- If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
You're heavily infected, so we will need multiple steps, so take your time and do them one by one:
MVPS.org is no longer recommending SpyBot S&D due to very poor testing results (scroll down and read under Freeware Antispyware Products).
My advice is to get rid of this program. To do so:
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search for SpyBot, right-click the entry and click Uninstall.
This is optional, but please consider it.
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:
- AVG AntiVirus 2015
- Trend Micro Titanium
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search for each uninstalled entry, right-click it and select Uninstall.
We need to uninstall some programs.
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
- LPT System Updater Service
- Muvic Smartbar
- Muvic Smartbar Engine
- Remote Desktop Access
- SmarterPower
- Software Version Updater
- V-9.1HD
- Web Protect for Windows
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Please download Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Please download AdwCleaner by Xplode and save the file to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Follow the prompts and click Scan.
- When finished, please click Clean.
- Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
Hi
Have uninstalled spybot as instructed. Have chosen to keep AVG and uninstall Trend Micro Titanium, but when I go to the control panel, right click and then click "uninstall" - nothing happens. Have tried three - four times with no success.
How can I uninstall it?
Many thanks.
Have uninstalled spybot as instructed. Have chosen to keep AVG and uninstall Trend Micro Titanium, but when I go to the control panel, right click and then click "uninstall" - nothing happens. Have tried three - four times with no success.
How can I uninstall it?
Many thanks.
- Mar 8, 2013
- 22,627
Visit link below.
http://esupport.trendmicro.com/solution/en-us/1037161.aspx
Expand Having problems removing Trend Micro?
Follow instructions below.
http://esupport.trendmicro.com/solution/en-us/1037161.aspx
Expand Having problems removing Trend Micro?
Follow instructions below.
Having trouble even with downloading the diagnostic tool. Has been more than 24 hours and still not downloaded.
- Mar 8, 2013
- 22,627
- Mar 8, 2013
- 22,627
Here is the link for the tool:
http://www61.zippyshare.com/v/24575290/file.html
Download it and follow the instructions from the link above.
http://www61.zippyshare.com/v/24575290/file.html
Download it and follow the instructions from the link above.
Ok. Thanks to your upload and following the instructions of "Having problems removing Trend Micro", Step 1 is now complete.
Have clicked on the link to download the Titanium Driver Removal Tool as instructed in Step 2, but when I click on it to open it - it states that the "application is not found".
Does this mean that it has been removed by the first step?
Have clicked on the link to download the Titanium Driver Removal Tool as instructed in Step 2, but when I click on it to open it - it states that the "application is not found".
Does this mean that it has been removed by the first step?
- Mar 8, 2013
- 22,627
Yes, this part is done. Now proceed with the rest of my instructions. If you stuck with uninstall of any program, just skip it.
Have uninstalled all programs as instructed apast from Webprotect for Windows and Muvic Smartbar and Muvic Smartbar Engine, which would not uninstall. I have followed the rest of your instructions and have attached report as requested. (Please note 2 ADW reports attached as I did the scan twice, which generated 2 reports and wasn't sure which to attach.)
- Mar 8, 2013
- 22,627
Hi. The computer is running a lot faster now, and without any ads !! Thank you. Can you suggest any other programs it might be worth my while uninstalling, as to be honest - I don't recognise the majority of them on the list.
Many thanks.
Many thanks.
- Mar 8, 2013
- 22,627
Let's make our final scan:
Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
I have attached the files as requested. Any help in uninstalling more unneeded programs would be appreciated. By the way, whenever I open my browser, instead of Google I still get either eastjet or Trovi browsers, neither of which I have ever asked for. Can you help me get rid of them and back to Google please? Also I keep getting told I can't be connected to regularly used websites as they cannot connect to the proxy server- I don't use one and am continually having to reset this.
- Mar 8, 2013
- 22,627
We need to uninstall some programs.
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
- Muvic Smartbar Engine
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and select
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File). - Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.
Still can't uninstall Muvic Startbar Engine but have run a fix with the Farbar tool and have attached the report as instructed. I'm still having trouble getting Google up- Trovi comes up every time and directs me via Bing. Is there anything else you can suggest I do? Thanks in advance.
- Mar 8, 2013
- 22,627
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Wait patiently until the main console will appear, it may take a minute or two.
- In the main box please paste in the following script:
Code:createsrpoint; gpt.ini;z C:\Windows\System32\GroupPolicy;v C:\Windows\SysWOW64\GroupPolicy;v process; services-list; systemspecs; startupall; skipfix-iedefaults; firefoxlook; chromelook; filesrcm; installedprogs; - Make sure that Scan All Users option is checked.
- Push Run Script and wait patiently. The scan may take a couple of minutes.
- When the scan completes, a zoek-results logfile should open in notepad.
- If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
- Mar 8, 2013
- 22,627
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Wait patiently until the main console will appear, it may take a minute or two.
- In the main box please paste in the following script:
Code:createsrpoint; Muvic Smartbar Engine;u C:\Users\Faye64\AppData\Local\Temp\CR_450B2.tmp;fs C:\Windows\System32\GroupPolicy\User;fs C:\Windows\SysWOW64\GroupPolicy\gpt.ini;f C:\Users\Faye64\AppData\Roaming\JUANR.exe;f chrdefaults; ffdefaults; autoclean; emptyalltemp; ipconfig /flushdns;b - Make sure that Scan All Users option is checked.
- Push Run Script and wait patiently. The scan may take a couple of minutes.
- When the scan completes, a zoek-results logfile should open in notepad.
- If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
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