Mini Spy

1. Before we start....
• Please note that all given instructions in each thread are customized for each help request, the tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post the appropriate logs in our Malware Removal Assistance forum and wait for help.
• After requesting for help, we will start working on your Malware issues, this may or may not, solve other issues you have with your machine. The process is not instant. Please continue to review the answers in your thread until we tell you your machine is clear. Absence of symptoms does not mean that everything is clear. Refrain from running self fixes as this will hinder the malware removal process.
• Please be aware that removing Malware is a potentially hazardous undertaking. We will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for us to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and we cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
• We strongly advise you to backup any personal files and folders before you start.

Inksdata.com

Discussion in 'Malware Removal Assistance' started by Les Parson, Jun 15, 2013.

1. Les ParsonNew Member

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Although 13 Trojan Viruses were detected were detected by ESISSOFT,I was horrified the dreaded 'Inksdata.com' browser re-direct remains. I will be most appreciative of any advice to ultimately destroy this insidious creature.
2. kuttusMalware Removal ExpertStaff Member

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Hi and welcome to the MalwareTips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />

STEP 1: Run a scan with OTL by OldTimer
<li>Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL-logo.png" alt="" title="OTL-logo" width="106" height="118" class="alignnone size-full wp-image-3946" /></li>
<li>When the window appears, <strong>underneath Output</strong> at the top change it to <strong>Minimal Output</strong>.</li>
<li>Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check</strong>.</li>
<li>Click the<strong> Run Scan</strong> button.
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/OTL.png" alt="" title="OTL" width="658" height="584" class="alignnone size-full wp-image-3945" /></li>
<li>When the scan completes, it will open two notepad windows. <strong>OTL.Txt</strong> and <strong>Extras.Txt</strong>. These are saved in the same location as OTL.

Settings You need to Select in OTL
1. Click the Scan All Users checkbox.
2. Change Standard Registry to All.
3. Check the boxes beside LOP Check and Purity Check.

<em>Note: If OTL.exe will not run, it may be blocked by malware. Try these alternate versions: <a title="External link" href="http://www.itxassociates.com/OT-Tools/OTL.scr" rel="nofollow external">OTL.scr</a>, or <a title="External link" href="http://oldtimer.geekstogo.com/OTL.com" rel="nofollow external">OTL.com</a>.</em>

<hr />

STEP 2 : Run a scan with Kaspersky TDSSKiller
<ol>
</li>
<li>Double-click on <strong>TDSSKiller.exe</strong> to run the application.
<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>
<li>Click <strong>Change parameters</strong>
<img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>
<li>Check the boxes next to <strong>Verify Driver Digital Signature</strong> and <strong>Detect TDLFS file system</strong>, then click <strong>OK</strong>
<img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>
<li>Click on the <strong>Start Scan</strong> button to begin the scan and wait for it to finish.
<strong>NOTE:</strong> Do not use the computer during the scan!</li>
<li>During the scan it will look similar to the image below:
<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>
<li>When it finishes, you will either see a report that no threats were found like below:
<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />
If no threats are found at this point, just click the <strong>Report</strong> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>
<li>If any infection or suspected items are found, you will see a window similar to below:
<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" />
<ul>
<li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <strong>Skip</strong>. I will tell you what to do with these later. They may not be issues at all.</li>
<li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li>
<li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
Make sure that <strong>Cure</strong> is selected. <strong>VERY IMPORTANT!</strong> - If <em>Cure</em> is not available, please choose <strong>Skip</strong> instead. DO NOT choose Delete unless instructed to do so.</li>
</ul>
</li>
<li>Click <strong>Continue</strong> to apply selected actions.</li>
<li>A reboot may be required to complete disinfection. A window like the below will appear:
<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />
Reboot immediately if TDSSKiller states that one is needed.</li>
<li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <strong>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</strong> which is based on the program version # and date and time run.</li>
</ol>
<hr />
3. Les ParsonNew Member

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Kuttus,

Thank you so much for your assistance. I have attached the logs per your instructions.

Standing by for further direction.

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4. kuttusMalware Removal ExpertStaff Member

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1. Open Programs and Features by clicking the Start button [img=15x15]http://res2.windows.microsoft.com/resbox/en/windows%207/main/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818.jpg[/img], clicking Control Panel, clicking Programs, and then clicking Programs and Features.

2. Select the program MyPC Backup, and then click Uninstall.

STEP 2: Run the below OTL fix
<ol><li>Start <strong>OTL.exe</strong></li>
<li>Copy/paste the following text written <strong>inside of the code box</strong> into the <strong>Custom Scans/Fixes</strong> box located at the bottom of OTL
Code:

:OTL
IE - HKLM\..\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?p2=^AFA^xdm120^S04375^us&si=7967&ptb=BB79C436-C4DF-4AF0-9A19-CC11EFB26A9E&ind=2013020209&n=77fc4031&psa=&st=sb&searchfor={searchTerms}
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\..\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a}: "URL" = http://search.mywebsearch.com/mywebsearch/GGmain.jhtml?p2=^AFA^xdm120^S04375^us&si=7967&ptb=BB79C436-C4DF-4AF0-9A19-CC11EFB26A9E&ind=2013020209&n=77fc4031&psa=&st=sb&searchfor={searchTerms}
FF - HKLM\Software\MozillaPlugins\@CouponXplorer_5z.com/Plugin: C:\Program Files\CouponXplorer_5z\bar\1.bin\NP5zStub.dll (MindSpark)
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\5zffxtbr@CouponXplorer_5z.com: C:\Program Files\CouponXplorer_5z\bar\1.bin [2013/06/15 07:38:08 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\games@acandy.com: C:\Users\Parson\AppData\Local\ArcadeCandy\games@acandy.com [2012/08/24 21:45:06 | 000,000,000 | ---D | M]
[2013/06/03 14:11:17 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Parson\AppData\Roaming\Mozilla\Extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}
CHR - default_search_provider: Bing (Enabled)
CHR - default_search_provider: search_url = http://start.sweetpacks.com?src=6&q={searchTerms}&barid={A4FBD5DF-CC81-11E2-9726-001BB9700D63}&crg=3.5000006.10042&st=23
CHR - plugin: Coupons Inc., Coupon Printer Manager  (Enabled) = C:\Users\Parson\AppData\Local\Google\Chrome\Application\plugins\npMozCouponPrinter.dll
O2 - BHO: (MSS+ Identifier) - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll (McAfee, Inc.)
O2 - BHO: (TmIEPlugInBHO Class) - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll (Trend Micro Inc.)
O2 - BHO: (Search Results Toolbar) - {348bd83c-b2cd-4319-a605-c96bb458dd80} - C:\Program Files\toolbar2\searchresultsDx.dll (Ask.com)
O2 - BHO: (SSVHelper Class) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (Search Assistant BHO) - {7d69ed06-0171-4379-9528-08df51092727} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zSrcAs.dll (MindSpark)
O2 - BHO: (Office Document Cache Handler) - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
O2 - BHO: (TmBpIeBHO Class) - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll (Trend Micro Inc.)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\7.1.355.0\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (Search Results Toolbar) - {348bd83c-b2cd-4319-a605-c96bb458dd80} - C:\Program Files\toolbar2\searchresultsDx.dll (Ask.com)
O3 - HKLM\..\Toolbar: (CouponXplorer) - {65c72339-fb1d-4155-84e1-9afacee02d6f} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zbar.dll File not found
O4 - HKLM..\Run: [CouponXplorer Search Scope Monitor] C:\Program Files\CouponXplorer_5z\bar\1.bin\5zSrchMn.exe (MindSpark)
O4 - HKLM..\Run: [CouponXplorer_5z Browser Plugin Loader] C:\Program Files\CouponXplorer_5z\bar\1.bin\5zbrmon.exe (VER_COMPANY_NAME)
O4 - Startup: C:\Users\Parson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk = C:\Program Files\MyPC Backup\MyPC Backup.exe (MyPCBackup.com)
[2013/06/03 14:14:40 | 000,000,000 | ---D | C] -- C:\Users\Parson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup
[2013/06/03 14:14:36 | 000,000,000 | ---D | C] -- C:\Program Files\MyPC Backup
[2013/05/21 17:13:45 | 000,000,000 | ---D | C] -- C:\ProgramData\188F1432-103A-4ffb-80F1-36B633C5C9E1
[2013/06/03 14:14:41 | 000,000,894 | ---- | M] () -- C:\Users\Parson\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk
[2013/06/03 14:14:41 | 000,000,884 | ---- | M] () -- C:\Users\Parson\Desktop\MyPC Backup.lnk

:commands
[emptytemp]
[reboot]


<strong>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</strong></li>
<li>Then click the <strong>Run Fix</strong> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>

<hr />
5. Les ParsonNew Member

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Please see the attached OTL log per your instructions. It looks like the insidious re-direct remains.

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6. kuttusMalware Removal ExpertStaff Member

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STEP 1: Run a scan with AdwCleaner

<li>Close all open programs and internet browsers.</li>
<li>Double click on <strong>adwcleaner.exe</strong> to run the tool.</li>
<li>Click on <strong>Delete</strong>,then confirm each time with <strong>Ok</strong>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>You can find the logfile at <strong>C:\AdwCleaner[S1].txt</strong> as well.</li>
</ol>
<hr/>

STEP 2: Run a scan with Junkware Removal Tool

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open

[hr]
• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
[hr]

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
• Update Malwarebytes' Anti-Malware
• and Launch Malwarebytes' Anti-Malware
• then click Finish.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• If you accidently close it, the log file is saved here and will be named like this:
• C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

[hr]
7. Les ParsonNew Member

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Kuttus,

Again, thank you so much for all this invaluable assistance. The machine is now operating much better and faster.

We will be out of town (traveling in Texas) until this Friday.

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8. kuttusMalware Removal ExpertStaff Member

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All Log files seems good only.. Try this steps also.

STEP 1: Run a HitmanPro scan
<ol>
<li>Start HitmanPro by <strong>double clicking on the previously downloaded file.</strong> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <strong>Next</strong> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <strong>Activate free license</strong> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
<hr />
STEP 2: Run a scan with ESET Online Scanner
<ol>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Click the <strong>Start</strong> button.</li>
<li>Check <strong>Scan archives</strong></li>
<li>Push the <strong>Start</strong> button.</li>
<li>When the scan completes, push <strong>List of found threats</strong></li>
<li>Push <strong>Export to Text file </strong> and save the file to your desktop using a unique name, such as <strong>ESET Scan</strong>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <strong>back</strong> button.</li>
<li>Push <strong>Finish</strong></li>
</ol>
<hr />
STEP 3: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <strong>Actions</strong> on the left hand side</li>
<li>Click <strong>Select Action</strong>, then make sure both <strong>Disinfect</strong> and <strong>Delete if disinfection fails</strong> are ticked</li>
<li>Click on <strong>Automatic Scan</strong></li>
<li>Now click the <strong>Start Scanning</strong> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <strong>Detected threats</strong> on the left</li>
<li>Now click the <strong>Save</strong> button, and save it as <strong>kaslog.txt</strong> to your <strong>Desktop</strong></li>
</ol>
<hr />
9. Les ParsonNew Member

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All scans have been completed with No Threats. However, I'm still receiving the attached warning on almost all browser requests.

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10. kuttusMalware Removal ExpertStaff Member

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Could you please send me a Screen shots of the error message you are getting?

To Take Screen Of Your Screen.
1. Press PRINT SCREEN (Print Scr) key on Your Keyboard.
2. Now Open MS Paint
3. Open Paint by clicking the Start button , clicking All Programs, clicking Accessories, and then clicking Paint.
4. In MS Paint Click Edit, and then click Paste.
5. After this Save the File on your computer by Clicking on File --> Save
11. Les ParsonNew Member

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Kuttus,

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12. kuttusMalware Removal ExpertStaff Member

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Are you getting this error in Google Chrome only?
13. Les ParsonNew Member

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Well, I've just learned that the error is only occurring with Google Chrome. I spent 15 minutes on IE 9 clicking on as many sites as possible without a single error.
14. kuttusMalware Removal ExpertStaff Member

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Now disable/ Remove all those extensions you see there........ Check how google chrome working after that......
15. Les ParsonNew Member

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After following your direction, the error has not returned in Google Chrome following a few hours of browser operation.
16. kuttusMalware Removal ExpertStaff Member

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SO how's everything working now?
17. Les ParsonNew Member

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Hi Kuttus,

This is Laura Parson - Les Parson's wife. I want to thank you so very much for all your help. You've been invaluable in helping us get rid of that annoying and awful inksdata junk. I can't tell you how much better my computer runs and it is so refreshing not to have to deal with the constant interruptions by that virus (or whatever it is called). I told my husband that I wanted to thank you myself and he set me up here to do so and when he did, he noticed you had sent him a message on the 25th which he never saw so I will answer for him in telling you that everything is running really well. I don't know why you are so willing to help people that you have never met but you represent all that is good on the earth - so thanks again, Kuttus for all the time you spent helping us!

Fondly,
Laura Parson
18. kuttusMalware Removal ExpertStaff Member

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Thank you Laura. It is my pleasure to help you guys at any time... It is nice to hear that your computer is working fine.... If you have any issues in the future please feel free to contact us.

Double click on OTL to run it
• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

[hr]

Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For XP
How to create a Restore Point in XP
Delete all restore points except the most recent one

For Vista
Create a restore point
Delete all but the most recent restore point

For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

[hr]

• Keeping your programs (especially Adobe and Java products) updated is essential. Update Checker will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here
[hr]
I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.
[hr]
Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.
• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.
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Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

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What's next?
1. Bulild up your malware defenses by starting a new thread in Security Configuration Wizard forum.