Solved Malware or Viral Infection

[rapmccardle]

edited

 

[rapmccardle]

edited

 

[TwinHeadedEagle]

Hello,

Please, please, stop pasting reports. Upload them instead. Thanks

 

[rapmccardle]

S4 SupportDockService.exe; "C:\Program Files (x86)\iYogi Support Dock\Services\CommAgent\SupportDockService.exe" [X]

This is the service that I cannot delete. It is disabled, but it is lurking there...making me nervous.

 

[rapmccardle]

Hello,

Please, please, stop pasting reports. Upload them instead. Thanks

I am terribly sorry. I don't exactly know what I am doing. I apologize. I will attach them.

 

[rapmccardle]

I have attached the reports to this post. Again, I am sorry...

Rebecca

 

[TwinHeadedEagle]

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[rapmccardle]

Thank you. Downloading now...
Rebecca

 

[rapmccardle]

Attached is the Zoek report. I wanted to thank you for all of your help with this situation... It is almost 0100 EDT, so I will be heading to bed soon; however, please advise of any further needs.
Thank you,
Rebecca

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[rapmccardle]

Sir,
I am still being redirected when I try to visit some sites. For instance, http://www.youtube.om/watch?v=xrHgOoNBiWk is a link provided my one of my professors. When I paste that link, I am redirected to one of the sites listed below. Any further suggestions would be appreciated...
Rebecca

http://securityalert-nortonserver-tojanfound-69times.com/apix18/index1.html
http://socialsurveysgroup.com/surve...35&t202kw=KW----D--youtube.om&c1=youtube&c2=7
redirect.net
mediaupdate.com
http://loyalty-prize-rewards.com/survey/shop/visitorsurvey.html
zerodirect1.com
zerodirect2.com
socialsurveygroups.com
groupsurvey.net

 

[TwinHeadedEagle]

Does it happen in all browsers?

 

[rapmccardle]

Yes, sir. It appears to be affecting both Mozilla and Internet Explorer. I apologize for being such a tough case, but I appreciate your help.
Rebecca

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[rapmccardle]

Sir,
I know this maso, but I submit a great deal of my work to professors online (Blackboard and email). Can I transmit my problem to others? Succinctly, is my PC contagious? I would hate to infect my professor's computer too. I have run Farber and have attached both logs below.

 

[rapmccardle]

I know this maso

EDIT: I know this may sound silly...

 

[TwinHeadedEagle]

No, you cannot infect others.

Let's perform one more fix:

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[rapmccardle]

Sir,
I am proceeding as instructed. Both Farbar and the aforementioned file are on desktop. I will let you know what happens...
Rebecca

 

[rapmccardle]

Sir, I have completed the Farbar as instructed. The "fixlog.txt" is attached.
Thank you for all of your help.

 

[rapmccardle]

In addition to the redirection, I am hearing ads in the background of webpages that do not fit the content. Blackboard (for my college) should not have advertisements playing in the background. I wanted to let you know this is happening too.