msrtn.exe is rampaging across my computer

[vsine]

Please help!! Tried everything I had at my disposal but it kept coming back. I suspect there are files redownloading everything I delete as fast as I delete them.

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[vsine]

Here ya go.

 

[vsine]

Here ya go.

whoops!

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[vsine]

Here they are.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[vsine]

Here it is.

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[vsine]

A little better, less lag now. Although cdhtr.exe *32, rthdcpd. exe *32, and msrtn32.exe are still active.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[vsine]

Here they are.

Before we continue with this process, I would like to apologize for neglecting to tell you this earlier as I don't want to waste your time. I'm actually unable to download Zemana and FRST on the infected PC. Whenever I go to try on Chrome at the bottom left there are always processes and requests that never seem to end. I've been using a different PC to download the programs you've instructed me to and using a USB to transfer the files over and between.

Again, my apologies for not letting you know in advance, and I will be following any and all instructions you give me from here on out until you declare my PC clean.

thank you!

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Cleaning.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

[vsine]

Here it is.

# AdwCleaner v5.200 - Logfile created 22/06/2016 at 04:20:38
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-21.2 [Server]
# Operating system : Windows 7 Home Premium (X64)
# Username : Nick - NICK-PC
# Running from : F:\AdwCleaner.exe
# Option : Clean
# Support : ToolsLib

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\download Manager
[-] Folder Deleted : C:\Program Files (x86)\regtool
[-] Folder Deleted : C:\Program Files (x86)\taskvmx
[-] Folder Deleted : C:\Program Files (x86)\S5
[-] Folder Deleted : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\YSearchUtil
[-] Folder Deleted : C:\Users\Nick\AppData\Local\PackageAware
[-] Folder Deleted : C:\Users\Nick\AppData\Local\YSearchUtil
[-] Folder Deleted : C:\Users\Nick\AppData\LocalLow\BitTorrentControl_v12
[-] Folder Deleted : C:\Users\Nick\AppData\LocalLow\Conduit
[-] Folder Deleted : C:\Users\Nick\AppData\LocalLow\facemoods.com

***** [ Files ] *****

[-] File Deleted : C:\END

***** [ DLLs ] *****


***** [ WMI ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
[-] Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{5B1881D1-D9C7-46DF-B041-1E593282C7D0}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A9379648-F6EB-4F65-A624-1C10411A15D0}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F16AB1DB-15C0-4456-A29E-4DF24FB9E3D2}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7BC34A1-BA86-11CF-84B1-CBC2DA68BF6C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{09C554C3-109B-483C-A06B-F14172F1A947}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1631550F-191D-4826-B069-D9439253D926}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{79F768ED-0B12-42EF-8257-36751A0ECF3A}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{1631550F-191D-4826-B069-D9439253D926}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{79F768ED-0B12-42EF-8257-36751A0ECF3A}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{79F768ED-0B12-42EF-8257-36751A0ECF3A}]
[-] Key Deleted : HKCU\Software\Conduit
[-] Key Deleted : HKCU\Software\PRODUCTSETUP
[-] Key Deleted : HKCU\Software\Softonic
[-] Key Deleted : HKCU\Software\YahooPartnerToolbar
[-] Key Deleted : HKCU\Software\Zugo
[-] Key Deleted : HKCU\Software\BingProvidedSearch
[-] Key Deleted : HKCU\Software\AppDataLow\Toolbar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Toolbar
[-] Key Deleted : HKLM\SOFTWARE\Conduit
[-] Key Deleted : HKLM\SOFTWARE\Freeze.com
[-] Key Deleted : HKLM\SOFTWARE\W3I
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\11598763487076930564
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E1527582-8509-4011-B922-29E3FB548882}_is1
[-] Data Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Search [SearchAssistant]
[-] Data Restored : HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{066EEC2E-1E25-4583-B83A-681410AB798A} [NameServer]
[-] Data Restored : HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{FB326F83-675E-4C32-A451-68405CA6A199} [NameServer]
[-] Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\Dataup

***** [ Web browsers ] *****

[-] [C:\Users\Nick\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Nick\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C1].txt - [4041 bytes] - [22/06/2016 04:20:38]
C:\AdwCleaner\AdwCleaner[S1].txt - [4733 bytes] - [22/06/2016 04:15:35]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [4187 bytes] ##########

 

[TwinHeadedEagle]

How is the situation now?