My name is Argus and and I will be helping you with your computer problems.
Before we begin, please note the following:
I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
The logs can take some time to research, so please be patient with me.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Hi, thank you for the quick response. I downloaded mbar and executed, but before I get to an introduction screen, i'm getting a "probably rootkit activity detected" message with a yes or no option.
seems normal I don't see the instances that were of concern.
Is it normal for there to be two instances of internet explorer running (one with a *32) at the end at that one eating up 62 megs of memory by itself with only this tab open normal?
Download DelFix by Xplode and save it to your desktop.
Run the tool by right click on the
icon and Run as administrator option.
Make sure that these ones are checked:
Remove disinfection tools
Purge system restore
Reset system settings
Push Run and wait until the tool completes his work.
All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.