- Jan 21, 2015
- 5
Helllo,
My name is Argus and and I will be helping you with your computer problems.
Before we begin, please note the following:
- I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
- The logs can take some time to research, so please be patient with me.
- Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
- Instructions that I give are for your system only!
- Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
- Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
- Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
DownloadMalwarebytes Anti-Rootkit to your desktop.
- Double-click the icon to start the tool.
- It will ask you where to extract it, then it will start.
- Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
- Click in the introduction screen "next" to continue.
- Click in the following screen "Update" to obtain the latest malware definitions.
- Once the update is complete select "Next" and click "Scan".
- When the scan is finished and no malware has been found select "Exit".
- If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
- Open the MBAR folder and paste the content of the following files in your next reply:
- "mbar-log-{date} (xx-xx-xx).txt"
- "system-log.txt"
Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
Please include their content into your next reply.
- Right-click on
icon and selectRun as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).- Make sure that Addition option is checked.
- Press Scan button and wait.
- The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Uninstall some programs
We need to uninstall some unwanted/unneeded programs.
The list of programs to uninstall:
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.- Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
After completing uninstalls, please manually reboot your machine!
- DMUninstaller
- Download Updater
Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.
Fix with Farbar Recovery Scan Tool
Download attached fixlist.txt file and save it to the Desktop:This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
- Right-click on
icon and selectRun as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.