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Possibly Infected Computer
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<blockquote data-quote="Anna15" data-source="post: 420915" data-attributes="member: 39655"><p>So, I just spoke to a professional computer cleaner over the phone and he actually said that he didn't think he would be able to help, because he thought any infection would be in the firmware and biosware. Although he thought functionality wouldn't be effected, he basically said that I shouldn't use the computer for anything I wouldn't want someone watching. While he didn't actually see my computer and isn't an expert in Chinese malware, this certainly doesn't look like good news.</p><p></p><p>Although I'm still holding out (a rapidly diminishing) hope that my computer might be alright, at this point, if I accept that my computer is basically burned, I have two further questions:</p><p></p><p>1. He recommended that I reload my computer. Will this help anything, if the problem is in the firmware/biosware and not anywhere else? How would I go about doing this, since I don't have a disc from which to reload it?</p><p></p><p>2. I need the files that I have stored on this computer. Can I put them on an external hard drive, scan them, and then use them elsewhere? Or are they too infected? It's strictly pictures and word documents. If nothing else, I suppose I can keep them quarantined on this laptop, but that will be a major hassle, particularly since all my files are only on this one laptop.</p><p></p><p>3. After scanning this laptop with all the aforementioned scans, I connected it to my home wifi. Additionally, after formatting my phone and ipad, I connected them to my home wifi. Are all the devices which are connected to my home wifi potentially infected, if I do have some kind of firmware/biosware infection?</p></blockquote><p></p>
[QUOTE="Anna15, post: 420915, member: 39655"] So, I just spoke to a professional computer cleaner over the phone and he actually said that he didn't think he would be able to help, because he thought any infection would be in the firmware and biosware. Although he thought functionality wouldn't be effected, he basically said that I shouldn't use the computer for anything I wouldn't want someone watching. While he didn't actually see my computer and isn't an expert in Chinese malware, this certainly doesn't look like good news. Although I'm still holding out (a rapidly diminishing) hope that my computer might be alright, at this point, if I accept that my computer is basically burned, I have two further questions: 1. He recommended that I reload my computer. Will this help anything, if the problem is in the firmware/biosware and not anywhere else? How would I go about doing this, since I don't have a disc from which to reload it? 2. I need the files that I have stored on this computer. Can I put them on an external hard drive, scan them, and then use them elsewhere? Or are they too infected? It's strictly pictures and word documents. If nothing else, I suppose I can keep them quarantined on this laptop, but that will be a major hassle, particularly since all my files are only on this one laptop. 3. After scanning this laptop with all the aforementioned scans, I connected it to my home wifi. Additionally, after formatting my phone and ipad, I connected them to my home wifi. Are all the devices which are connected to my home wifi potentially infected, if I do have some kind of firmware/biosware infection? [/QUOTE]
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