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  1. Before you start!
    All given instructions in this forum are customized for each help request, the tools used may cause damage if used on a computer with different infections. If you think you have similar issues, please post the appropriate logs in our Malware Removal Assistance forum and wait for help.

    Please be aware that removing Malware is a potentially hazardous undertaking. We will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for us to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and we cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
    We strongly advise you to backup any personal files and folders before you start.

V9 Virus Removal help!!

Discussion in 'Malware Removal Assistance' started by armangamer, Jun 28, 2013.

  1. armangamer

    armangamer New Member

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    Please help me remove this virus, this is my only laptop and I can not afford to buy or switch to any other machine.
     

    Attached Files:

  2. Jack

    Jack Administrator MalwareTips Staff

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    Hi and welcome to the MalwareTips.com forums!

    I'm Jack and I am going to try to assist you with your problem. Please take note of the below:
    • I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
    • The fixes are specific to your problem and should only be used for this issue on this machine!
    • The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
    • If you don't know, stop and ask! Don't keep going on.
    • Please reply to this thread. Do not start a new topic.
    • Refrain from running self fixes as this will hinder the malware removal process.
    • It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
    Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


    Before we start:
    Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

    Because of this, I advise you to backup any personal files and folders before you start.
    [hr]

    STEP 1: Run a scan with AdwCleaner

    <ol><li>Download AdwCleaner from the below link.
    <><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download AdwCleaner on your computer)</li>

    <li>Close all open programs and internet browsers.</li>
    <li>Double click on <>adwcleaner.exe</> to run the tool.</li>
    <li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
    <li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
    <li>Please post the contents of that logfile with your next reply.</li>
    <li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
    </ol>
    <hr/>

    STEP 2: Run a scan with Junkware Removal Tool

    1. Please download Junkware Removal Tool to your desktop from the following link:
      JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download Junkware Removal Tool on your computer)
    2. Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
    3. The tool will open and start scanning your system
    4. Please be patient as this can take a while to complete depending on your system's specifications
    5. On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
    6. Post the contents of JRT.txt into your next reply
    [hr]
    What's next?

    Add the following logs to your next post (You can find here details on how to use the Attachment System):
    1.AdwCleaner log
    2. Junkware Removal Tool log
    4.Let me know if you had any problems with the above instructions and also <>let me know how things are running now!</>
     
    Last edited: Mar 13, 2014
  3. armangamer

    armangamer New Member

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    Thank you very much. AdwCleaner worked, V9 is gone from my chrome and IE. However my laptop is still sluggish, operating a bit slower than usual. Is it because I installed ESet Nod 32 Antivirus in recent times?

    Again thank you!
     

    Attached Files:

  4. Jack

    Jack Administrator MalwareTips Staff

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    Hello,
    How's everything running? Did you manage to run Junkware Removal Tool?
     

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