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  1. Before you start!
    All given instructions in this forum are customized for each help request, the tools used may cause damage if used on a computer with different infections. If you think you have similar issues, please post the appropriate logs in our Malware Removal Assistance forum and wait for help.

    Please be aware that removing Malware is a potentially hazardous undertaking. We will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for us to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and we cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
    We strongly advise you to backup any personal files and folders before you start.

Win32;Evo-gen removal

Discussion in 'Malware Removal Assistance' started by seacapp, Oct 29, 2013.

  1. seacapp

    seacapp New Member

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    [attachment=6063]
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Malware Removal Expert MalwareTips Staff

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    Hi,


    Before we start:
    • Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
    • Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
    • Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
    • Like everyone, I have a private life, so be patient with me. Sometimes I will respond immediately, sometimes it will take a coupe hours.
    • Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
    • The absence of symptoms does not mean your PC is fully disinfected.
    • If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
    • Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

    Because of this, I advise you to backup any personal files and folders before you start.


    <ol><li>Download AdwCleaner from the below link.
    <><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

    <li>Close all open programs and internet browsers.</li>
    <li>Double click on <>adwcleaner.exe</> to run the tool.</li>
    <li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
    <li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
    <li>Please post the contents of that logfile with your next reply.</li>
    <li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
    </ol>



    Download TDSSKiller and save it to your desktop

    Execute TDSSKiller.exe by doubleclicking on it.
    Confirm "End user Licence Agreement" and "KSN Statement" dialog box by clicking on Accept button.
    • Press Start Scan
    • If Suspicious object is detected, the default action will be Skip, click on Continue.
    • If Malicious objects are found, select Cure.

    Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt


    Please post the contents of that log in your next reply.




    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
    Only one of them will run on your system, that will be the right version.


    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
    Last edited by a moderator: Mar 13, 2014

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