Solved Youradexchange on Google Chrome nervs!

[TSRalex]

Hello,

I´ve a problem with Google Chrome and "Youradexchange" and I ask to support me to solve that finally!

Thank you very much!

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[TSRalex]

Thank you very much, TwinHeadedEagle, for supporting me with my problem!

Please see below the protocol from zoek.exe (the script ran more than 3 hours!),
copied from runcheck.txt.

At end of the script a problem with the file zoek.bat occurs - AVG (I´m not allowed to deactivate the lousy thing....) told a problem with and the possibility, to ignore the alert, wasn´t possible to choose...!?

The log-file is attached to this posting.

Looking forward to the next steps!

#########

Protocol:

Zoek.exe v5.0.0.0 Updated 15-March-2015
Tool run by Alex on 17.03.2015 at 12:05:20,21.
Microsoft Windows 7 Starter 6.1.7601 Service Pack 1 x86
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Alex\Downloads\zoek.exe [Scan all users] [Script inserted]

===== Runcheck 12:14:55,33 =====

--- Create Environment Variables 12:15:07,48
--- Create System Restore Point 12:18:49,78
--- Checking Input 12:20:19,90
--- AU AppData Check 12:23:12,23
--- Remove From Windows Installer 12:24:11,93
--- Empty Folders Check 12:37:12,63
--- Registry HKLM Software Check 12:37:13,45
--- Quick Launch Shortcut Check 12:47:59,54
--- IE Startpage Check 12:48:55,91
--- Program Files DB Check 12:51:47,60
--- C:\Users\Administrator\AppData\Roaming DB Check 13:01:12,08
--- C:\Users\Alex\AppData\Roaming DB Check 13:01:12,08
--- C:\Users\Default\AppData\Roaming DB Check 13:01:12,08
--- C:\Users\Default User\AppData\Roaming DB Check 13:01:12,08
--- C:\Users\postgres\AppData\Roaming DB Check 13:01:12,08
--- C:\Users\Silverrider\AppData\Roaming DB Check 13:01:12,08
--- C:\Windows\system32\config\systemprofile\AppData\Roaming DB Check 13:01:12,08
--- C:\Windows\serviceprofiles\networkservice\AppData\Roaming DB Check 13:01:12,08
--- C:\Windows\serviceprofiles\Localservice\AppData\Roaming DB Check 13:01:12,08
--- C:\Users\Alex DB Check 13:17:13,14
--- C:\PROGRA~2 DB Check 13:31:14,16
--- C:\Users\Administrator\AppData\Local DB Check 13:33:17,30
--- C:\Users\Alex\AppData\Local DB Check 13:33:17,30
--- C:\Users\Default\AppData\Local DB Check 13:33:17,30
--- C:\Users\Default User\AppData\Local DB Check 13:33:17,30
--- C:\Users\postgres\AppData\Local DB Check 13:33:17,30
--- C:\Users\Silverrider\AppData\Local DB Check 13:33:17,30
--- C:\Windows\system32\config\systemprofile\AppData\Local DB Check 13:33:17,30
--- C:\Windows\serviceprofiles\networkservice\AppData\Local DB Check 13:33:17,30
--- C:\Windows\serviceprofiles\Localservice\AppData\Local DB Check 13:33:17,30
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 13:46:54,18
--- C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 13:48:10,28
--- Tasks DB Check 13:48:51,73
--- Downloads DB Check 13:49:21,95
--- C:\Users\Administrator\AppData\LocalLow DB Check 13:52:19,49
--- C:\Users\Alex\AppData\LocalLow DB Check 13:52:19,49
--- C:\Users\postgres\AppData\LocalLow DB Check 13:52:19,49
--- C:\Users\Silverrider\AppData\LocalLow DB Check 13:52:19,49
--- C:\Windows\system32\config\systemprofile\AppData\LocalLow DB Check 13:52:19,49
--- C:\Windows\serviceprofiles\networkservice\AppData\LocalLow DB Check 13:52:19,49
--- C:\Windows\serviceprofiles\Localservice\AppData\LocalLow DB Check 13:52:19,49
--- Tasks2 DB Check 13:59:15,81
--- Documents DB Check 14:02:06,67
--- C:\Users\SILVER~1\AppData\Roaming\Mozilla\Firefox\Profiles\dhsmo5su.default DB Check 14:03:06,39
--- C:\Users\SILVER~1\AppData\Roaming\Songbird2\Profiles\txpnwxna.default DB Check 14:03:06,39
--- C:\Users\Public\Desktop DB Check 14:03:35,07
--- C:\Users\Alex\Desktop DB Check 14:04:06,42
--- Services DB Check 14:05:18,89
--- FF prefs.js DB Check 14:09:09,27
--- Del by CLSID 14:20:07,79
--- Delete Services 14:32:11,80
--- Firefox Fix 14:32:32,05
--- Batch Commands 14:32:51,99
--- Delete files\folders 14:33:02,71
--- Create Backups 14:33:04,03
--- Firefox Extensions 14:36:22,93
--- Firefox Plugins 14:36:25,30
--- Chrome Look 14:45:48,86
--- Create Backups 15:00:26,93
--- Chrome Fix 15:01:10,45
--- IEdefaults 15:01:11,42
--- Del by CLSID 15:01:25,95
--- Del from Uninstall List 15:13:53,44
--- msconfig check 15:20:44,84
--- Deleting Registry Keys 15:21:07,97
--- Empty IE Cache 15:21:08,43
--- Empty FF Cache 15:24:15,61
--- Empty CHR Cache 15:24:37,23
--- Empty Flash Cache 15:24:45,52
--- Empty Java Cache 15:24:58,23
--- C:\zoek_backups Content 15:25:19,34
--- Empty Temp 15:25:28,00
--- Ask for Reboot 15:25:36,40


#########

 

[TwinHeadedEagle]

Very good. How is your PC now?

 

[TSRalex]

Very good. How is your PC now?

Sorry to say, but it didn´t help! :-(

Would it be a possibility to run de-install and re-install of Google Chrome?

 

[TwinHeadedEagle]

Yes, please try so.

 

[TSRalex]

Yes, please try so.

I made the de-installation, but thought about twice now and came to the decision, to stay at the moment with Opera alone.

It´s really faster (with all necessary extension included) and comfortable as well...

Thanks again for the support!

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle