A serum that works like Botox without needles, rated 4.8 by 30,000 women and sold at up to 75% off. That’s how Aurvelia MultiActive Serum is sold.
If you’re reading Aurvelia reviews before you buy, or you’re trying to stop bottles that keep arriving, here’s what the serum claims, who sells it and how its refunds work.
Overview
What Aurvelia MultiActive Serum is
Aurvelia MultiActive Serum is a 20 ml anti-aging face serum. Its listed actives include Kakadu plum, bakuchiol, copper peptides, a signal peptide and 4% niacinamide.
It’s sold through the brand’s own online store, mainly via Facebook and Instagram ads that read like personal stories.
How it’s sold
The store labels one bottle 50% off and three bottles 75% off. Automatic monthly refills, sold as subscribe and save, are preselected on the product page.
The banner promises a 90-day money-back guarantee, but the store’s own refund policy excludes items discounted by 30% or more and bundles.
Our verdict on Aurvelia
Aurvelia is a real product that ships, and some buyers like how it feels.
But its claims go far beyond what a serum can do, and its refund promise doesn’t match its policy.
Before you order, keep these points in mind:
- No serum works like Botox, whatever the ads say.
- Every sale price shown is a discount of 30% or more, which the refund policy excludes from the guarantee.
- Several buyers report repeat shipments and charges after they tried to cancel.
- The refund policy names a Wyoming company, while the contact page gives a London address.
Aurvelia Reviews: What Buyers Report
Aurvelia’s Trustpilot profile, claimed by the company in October 2025, has 14 reviews and a 3.2 average. Half are five stars and 43% are one star.
The positive reviews describe a smooth, pleasant serum with no irritation.
Some buyers say their fine lines look softer, while others say they haven’t seen much change yet.
Most of the negative reviews focus on billing rather than the serum itself. One US buyer asked the company to stop shipping product and charging their debit card.
Another says she cancelled her subscription in February, received another bottle in March, and found that emails to the store bounced.
A UK buyer says two unopened boxes were sitting on her desk after she thought she had chosen a one-time purchase.
An Australian buyer says she ordered a three-bottle supply and only then saw that deliveries would repeat every 30 days.
She also says the price turned out to be in US currency, not Australian, and that she was charged for five deliveries but received two.
A US buyer says she ordered one bottle and was sent and charged for two.
The company replies to some complaints.
In one reply, it explains how to cancel, then argues that the subscription exists to help customers complete a full 90-day transformation.
Is Aurvelia the Same as Aurelia Serum?
No. Many people search for Aurelia serum or Aurelia multi active serum when they mean Aurvelia, because the names differ by one letter.
Aurelia is a separate British beauty brand. Its aurelialondon.com address now leads to an Aurelia Cellular store selling skin, hair and anti-aging supplements.
Nothing public links Aurelia and Aurvelia through ownership, products or websites. Check the spelling in the address bar before you buy from either.
A third site, aurvelia.shop, sells jewelry under the same name and doesn’t offer the serum.
Trustpilot also suggests similar-sounding stores, such as Aurevia Bio Peptide and Aurexvia. They’re separate listings with their own websites.
With so many near-identical names, the safest check is the exact web address on your order confirmation.
What the Aurvelia MultiActive Serum Claims
The product page says the serum gives noticeably firmer skin after the first few uses and supports collagen production and deep dermal repair.
It claims dermatologists recommend it and that 30,000 women love it. It also promises no needles, no downtime and just results.
The page explains its formula as a molecular weight protocol, with large, medium and tiny molecules meant to reach three layers of skin.
It says doctors observed up to a 60% visible reduction in wrinkles within 90 days, and over 95% improvement in firmness with continued use.
No study or doctor is named for these figures.
Elsewhere, the page says customers saw wrinkle reduction in as little as 7 days.
Its FAQ adds urgency, warning that the sale ends when stock runs out and restocking takes 30 days.
Some ingredients do have research behind them.
Niacinamide is a common, well-studied skin ingredient, and a small 2019 study found bakuchiol performed similarly to retinol over 12 weeks.
Kakadu plum is an Australian fruit rich in vitamin C.
Copper tripeptide-1 and palmitoyl pentapeptide-4 are peptides found in many mainstream serums. None of these ingredients is unique to Aurvelia.
That’s a long way from replacing Botox. Botox injections relax the muscles behind expression lines, which no cream or serum can do.
Aurvelia Ingredients and the Studies It Cites
The homepage adds study citations to make the formula look clinically backed.
Under each ingredient it names studies. For Kakadu plum, it cites papers from 2001, 2002 and 2004 on vitamin C applied to skin.
Those papers tested vitamin C itself, not a serum made with Kakadu plum, and not this product.
For bakuchiol, the page names the British Journal of Dermatology and the International Journal of Cosmetic Science without giving titles or results.
The copper peptides come with author names only. None of the cited research tested Aurvelia MultiActive Serum itself.
Citing real studies on single ingredients can make a product look clinically proven when the finished formula has never been tested.
How the Ads Sell It
Meta’s Ad Library returns about 350 results for aurvelia, running from November 2025 to September 2026. The ads it displays are all marked inactive.
Many came from a page called Beauty Secrets Daily, which posted first-person stories about aging, divorce and dating. Meta later disabled the account or Page behind some of them.
Those stories pitched the serum as a Botox alternative, promising no injections, no frozen face and no $5,000 treatments.
One story opened with a woman widowed at 62 who was now dating a 34-year-old, before turning to sagging skin and the serum.
Others ran under a woman’s name, Rachel Kemper, with a story about a nurse reacting to 40 years of smoking.
Its link was labeled beauty-magazine.org, while a similar ad’s full link went to a beauty-magazine page on aurvelia-beauty.com, the brand’s own store.
A page called Dr. Catherine Ashbury promoted the serum by saying plastic surgeons call it the death of Botox.
The ad cites a Harvard study it doesn’t name and calls Aurvelia a small German brand, while the store’s policies name a Wyoming company.
Another ad from the brand’s own page attacked fake before-and-after photos and stock models. The store itself shows before-and-after photos over 24 weeks.
The brand’s own page used customer-style quotes, including one from a woman who was about to book a $500 Botox appointment, and linked to aurvelia-beauty.com.
How the Aurvelia Offer Works
Step 1: A personal story in your feed
The ads read like posts from real women in their 50s and 60s, describing sagging jowls, lip lines or smoker’s wrinkles.
Story-style ads feel like advice from a friend, which makes the product pitch at the end feel less like advertising.
Step 2: A store with big numbers
The store shows a 4.8 rating from over 30,000 customers, dermatologist recommendations and before-and-after photos over 24 weeks.
The Trustpilot profile, by contrast, has 14 reviews.
Step 3: Deep discounts on bundles
With the default subscription selected, one bottle shows as A$65.70 against a crossed-out A$138, two as A$103.92 and three as A$142.90, with a bonus ebook.
Buying once costs more, with a single bottle listed at A$73. Prices appear in Australian currency even outside Australia, so your bank may add a conversion fee.
Step 4: Refills that keep coming
A subscribe-and-save option takes 10% off for a smart monthly refill. The subscription policy says renewals are processed 48 hours before the scheduled date.
The product page loads with the two-bottle bundle and subscribe and save, marked zero commitment, cancel anytime, already selected. To buy once, choose one-time purchase first.
Once processed, recurring shipments can’t be cancelled and are non-refundable, which is why late cancellations still lead to another bottle and charge.
Step 5: A guarantee with exclusions
The product page says every product is covered by a 90-day money-back guarantee, for any reason.
The refund policy says the guarantee doesn’t apply to products discounted by 30% or more, bundles or promotional sets.
For those excluded orders, the policy offers store credit or, at the store’s discretion, a partial refund, not the full refund the product page promises.
Who Sells Aurvelia? Seller Identity and Refunds
A Wyoming company in the refund policy
The refund policy names Blackmere Holdings LLC, at a registered office in Casper, Wyoming. It says that address isn’t a returns warehouse.
Approved returns go to a fulfillment center the store provides after authorizing the return.
A London address on the contact page
The store’s contact information page gives only a trade name, Aurvelia, an email address and a London City Road address with a building and room number.
Neither page explains how the London address and the Wyoming company are connected.
The shipping policy promises processing in 1 to 2 business days and delivery in 4 to 7 business days almost anywhere in the world.
It doesn’t say where orders ship from.
Three store domains since March 2025
The brand has used aurvelia.com, registered in March 2025, and aurvelia-beauty.com, registered in August 2025, which the ads linked to.
Both now forward to aurvelia-organics.com, registered in July 2026. The subscription portal still runs through the aurvelia-beauty.com address.
Refund rules to know before you pay
Change-of-mind returns are accepted within 90 days only for sealed, unopened products bought at full price, minus a 10% restocking fee and your return postage.
The first subscription delivery can be returned within 14 days if it’s unopened. Later subscription deliveries are non-refundable once processed.
We’ve seen similar refill and refund setups with Reunoa Serum and Meimei NAD+ Firming Serum.
What to Look For in an Anti-Aging Serum Offer
Plenty of good serums are sold online. A few checks can separate a fair offer from one built around refills and big promises.
- The full price should be the real price, not a crossed-out figure that’s never charged.
- The refund policy should match the guarantee shown on the product page.
- Subscriptions should be opt-in, with the renewal date and price shown before you pay.
- Claims should name the study behind them, not just doctors or percentages.
Products sold as Botox alternatives deserve extra caution. We’ve covered several, from Lovera Balm to Snidin Bakuchiol Serum.
What to Do If You Ordered Aurvelia
Check whether you’re on a subscription first, because renewals are processed 48 hours before each delivery date.
If you paid with Klarna, which the store accepts alongside cards, PayPal and Apple Pay, raise disputed charges with Klarna as well as the store.
- Find your order emails. Look for words such as subscription, refill or every 30 days, and note the next renewal date.
- Cancel at least 48 hours before renewal. Use the subscription link in your order email or write to support@aurvelia.com, and keep the confirmation.
- Return an unopened first delivery quickly. The policy allows returns of an unopened first subscription delivery within 14 days of receipt.
- Check your statements. Look for repeat charges after the date you cancelled, and note the merchant name, date and amount.
- Dispute charges you didn’t approve. Send your card issuer or PayPal your cancellation proof. PayPal allows 180 days, so 2025 charges are past it; cards often allow about 120.
- Patch test before regular use. Apply a little to your inner arm for a day first, even with ingredients that are usually well tolerated.
- Stop using the serum if your skin reacts. Redness, burning or a rash are reasons to stop and show the bottle to a pharmacist or doctor.
Frequently Asked Questions
Is Aurvelia legit?
Aurvelia is a real product that ships to buyers, but its marketing and billing raise serious concerns.
Its claims are exaggerated, and its refund guarantee excludes the discounted bundles it sells.
Several buyers also report repeat shipments they didn’t want.
Is Aurvelia the same as Aurelia?
No. Aurelia is a separate British beauty brand, whose old web address now leads to Aurelia Cellular. Nothing public connects it to Aurvelia.
Does Aurvelia MultiActive Serum work like Botox?
No. Botox relaxes facial muscles through injections, which a serum can’t do.
Some of its ingredients may improve skin texture over time, but not to the degree the ads claim.
How do I cancel an Aurvelia subscription?
Use the subscription link in your order emails or email support@aurvelia.com, at least 48 hours before your next renewal. Keep a copy of the cancellation confirmation.
If your cancellation email bounces, as one buyer reports, save the bounce message too. It helps show your bank that you tried to cancel.
Does the 90-day money-back guarantee apply to sale bundles?
Not according to the store’s refund policy. It excludes products discounted by 30% or more, bundles and promotional sets, which covers every price the store shows.
A sealed bottle bought at full price can still be returned within 90 days as a change-of-mind return.
Where is Aurvelia based?
The store gives two answers. Its refund policy names Blackmere Holdings LLC in Casper, Wyoming, while its contact page lists a London address.
Its shipping policy doesn’t name a warehouse or country of dispatch.
The Bottom Line
Don’t order Aurvelia MultiActive Serum through these ads or this store. Its Botox-style claims are unsupported, its guarantee excludes every sale price, and the page preselects monthly refills.
If you already ordered, cancel in writing at least 48 hours before renewal and keep the confirmation. Dispute any later charge with your card issuer or PayPal promptly.
Reviews & discussion
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Community reviews
Aurvelia MultiActive Serum
Moderated reader experiences, not an editorial verdict.
I wish I had seen this sooner. I fell victim to the scam and within 2 weeks, stopped using it. To my surprise, 6n weeks later I received a refill package I hadn’t ordered and get a refund. I can’t event find the site to stop this nonsense. I will try your suggestions to block the bills from my account.
In reply to mjg
Not being able to find the site again is not you misremembering – these operations abandon a domain once complaints accumulate or the payment processor gets nervous, and reopen under a new name. The refill that arrived six weeks after you stopped using it came from the subscription that was attached to the original order, which continues regardless of whether the website still exists.
Here is the good news: you do not need to find them. Ring your card issuer instead and ask for four things in one call – dispute the refill charge as unauthorised, since you did not order it; revoke the merchant’s recurring authorisation; block the merchant; and issue you a new card number. That ends the billing whether or not the company is reachable, which is the whole point. You generally have up to 120 days per charge, so dispute the original too if it is still in range.
The refill package is legally yours to keep under the FTC’s unordered-merchandise rules – no restocking fee, no return postage – so ignore any demand about it. And if you can still find the merchant name as it appears on your statement, that is worth more than the website: your bank can identify the account from the descriptor. Then five minutes at reportfraud.ftc.gov.