Remove File Recovery Virus (Uninstall Guide)

File Recovery is a malicious program that will display fake alerts, claiming that several hard drive errors and computer issues were detected on your machine.
In reality, none of the reported issues are real, and are only used to scare you into purchasing File Recovery and stealing your personal financial information.
Apart from the bogus alerts and warning,this rogue software has changed your desktop background to a solid black color,has hidden your files and folders and it’s causing browser redirects.
As part of its self-defense mechanism,File Recovery has disabled the Windows system utilities, including Task Manager and Windows Registry and is block you from running certain programs that could lead to its removal.

If your computer is infected with File Recovery virus,then you are seeing this images:

We strongly advise you to follow our File Recovery virus removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

Registration codes for File Recovery
As an optional step,you can use the following license key to register File Recovery virus and stop the fake alerts.
File Recovery activation code: 56723489134092874867245789235982
Please keep in mind that entering the above registration code will NOT remove File Recovery from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

File Recovery Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

STEP 2: Remove File Recovery malicious proxy server

File Recovery may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Run RKill to terminate known malware processes associated with File Recovery.

RKill is a program that will attempt to terminate all malicious processes associated with File Recovery virus,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop File Recovery running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that File Recovery won’t block this utility from running.
RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with File Recovery.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 4: Remove File Recovery malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for File Recovery malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 5: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files as seen in the image below.
Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 6 : Restore your shortcuts and remove any left over malicious registry keys

File Recovery has moved your shortcuts files in the Temporary Internet folder and added some malicious registry keys to your Windows installation , to restore your files we will need to perform a scan with RogueKiller.

Please download the latest official version of RogueKiller.
ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

STEP 7: Unhide your files and folders

File Recovery modifies your file system in such a way that all files and folders become hidden, to restore the default settings , you’ll need to run the below program.

Download the Unhide utility, to unhide your files and folders.
UNHIDE.EXE DOWNLOAD LINK (This link will automatically download the Unhide utility on your computer)
Double-click on the Unhide.exe icon on your desktop and allow the program to run.The whole process should not take more than 10 minutes to complete,and at the end this utility will generate a report.

STEP 8: Get your desktop look back!

File Recovery changes your desktop background to a solid black color,to change it back to default one follow the below instruction.

Windows XP : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Display icon. From this screen you can now change your Theme and desktop background.
Windows 7 and Vista : Click on the Start button and then select Control Panel. When the Control Panel opens, please click on the Appearance and Personalization category. Then select Change the Theme or Change Desktop Background to revert back to your original Theme and colors.

If you are still experiencing problems while trying to remove File Recovery from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

Stop and verify before you click, log in, download, or pay.

Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.

Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.

Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.

Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.

Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.

Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.

Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).

Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.

Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.

Move quickly. Speed matters for disputes, account recovery, and limiting damage.
- Stop payments and contact: do not send more money or respond to the scammer.
- Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
- Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
- Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
- Scan your device: remove suspicious apps or extensions, then run a full malware scan.
- Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
- Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

468 thoughts on “Remove File Recovery virus (Uninstall Guide)”

Kathryn

October 7, 2012 at 14:39

Hi,

I’m so glad I found this site, as I just got this virus and it is a nightmare! I’m sure this will all work perfectly but unfortunately I can’t get started as the virus won’t let me connect to the internet so I can’t download any of this stuff. I tried using the activation code as you advised someone else but it just said it wasn’t valid. I also downloaded the various programmes on another computer, put them on a disc and tried to get them on my laptop. But the virus has hidden everything, so when I click on start I can’t go to the ‘my computer’ bit and find the disc I’ve got the programmes on. I have taken steps to ‘unhide’ files, and a lot of my desktop icons came back, but unfortunately nothing in the start tab came back (apart from ‘paint’ which isn’t very helpful!). Could you give me some advice on what to do, as I just don’t know how I can get rid of it if I can’t go on the internet directly and can’t find the disc… sorry if this is a silly question, I don’t know much about computers. any help would be HUGELY appreciated! Thanks,
Kathryn
- Stelian Pilici
  
  October 8, 2012 at 04:32
  Hello Katryn,
  Can you please run a scan with Combofix,Complete Internet Repair and Farbar Service Scanner so that I can get an idea on what’s going on :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with Complete Internet Repair utility
  1. Download Complete Internet Repair utilityto your desktop
  2. Unzip all the files to their own folder on the desktop
  3. Within the folder double click CIntRep
  4. Select the following items,then press the GO button.
  STEP 3: Run a scan with Farbar Service Scanner
  1. Download Farbar Service Scanner from the below link.
    FABAR SERVICE SCANNER (This link will automatically download Farbar Service Scanner on your computer)
  2. Run the ulity and checkmark all the boxes
  3. Click on the Scan button.
  4. Add the log that will produce in your next reply.
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
Ruchi

October 7, 2012 at 09:50

There’s another way to do this without using any software..
Just Run MSCONFIG on your PC
Choose Selective Startup
Click on the ‘Startup’ tab
Uncheck all programs
Click OK and Restart

Now your PC will start without the annoying File Recovery thing

Locate the File Recovery Shortcut on the desktop and Go to properties
Check its target file
(On my PC it was- C:\Documents and Settings\All Users\Application Data\ttffgdhsjj.exe)
Go to that location and delete the file(s) with that name
Go to the Desktop and Delete the File Recovery Shortcut
Empty you recycle bin

Nw you can get your original startup setting with MSCONFIG again

Ta-da!
My PC worked fine after that..
Hope this helps :- )
Matt

October 6, 2012 at 23:50

Just a Thank You for this post. Tryed restore point befor finding your post. Wish i had found this blog first. I am all set. Thanks again Matt
Ben

October 6, 2012 at 18:31

Help I got rid of the stuff and got my files and desktop pic back but I’ve been stuck with one problem….. my internet is going as slow as molasses before the recovery file virus it was fast but now its slow please help!!!!!
- Stelian Pilici
  
  October 8, 2012 at 04:44
  Hello Ben,
  Can you please run a scan with Combofix and Complete Internet Repairso that I can get an idea on what’s going on :
  STEP 1 : Run a scan with Combofix
  Download ComboFix from one of the following locations:
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important!: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  STEP 2: Run a scan with Complete Internet Repair utility
  1. Download Complete Internet Repair utilityto your desktop
  2. Unzip all the files to their own folder on the desktop
  3. Within the folder double click CIntRep
  4. Select the following items,then press the GO button.
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  - Ben
    
    October 8, 2012 at 23:53
    
    My internet is still slow
  - Stelian Pilici
    
    October 9, 2012 at 03:33
    
    Can you please post here the Combofix log? :) You’ll be able to find it in C:\Combofix.txt
Ken

October 6, 2012 at 08:35

Thanks so much for your help!!!
I did have some problems trying to load some of the software to my PC, but was able to load them on to my laptop with no problem and then transferred the files to my PC with a thumb drive. All worked as you stated.
Thanks again!! Ken :)
Monica

October 5, 2012 at 00:13

OM Friggin’ G!

That was crazy! But I am almost as good as new. Just have to replace my wall paper and my side bar (clock and various other news and stocks), did not fully load up. Not sure if I just need to reset everything. Sort of PO’d that my virus checker (Trend Micro Titanium) didn’t catch this for the price I pay for it. Sheesh!

Thank you Thank you THANK YOU.
- Monica
  
  October 5, 2012 at 00:14
  
  OH… and PS… YOU ROCK!
Daniel

October 4, 2012 at 23:23

So, trying to boot to safe mode with networking in order to download the needed programs, but WinXP is yelling about activation. I know it was activated a few years ago when I built the PC. HELP!
- Stelian Pilici
  
  October 5, 2012 at 13:55
  Hello Daniel,
  Lets try to fix your computer,please run the below tools while in Normal Mode;
  STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3 Please perform a scan with HitmanPro as seen on the guide.
  If you are having problems starting this program please use the ForceBreach mode as described in the guide.
  
  STEP 4: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
Brad Z

October 4, 2012 at 16:43

Thank you Thank you Thank you… easy to follow step-by-step instructions. Laptop running good as new with file access restored. Cleanup and restoration took about 2 hours, but worth every minute. You rock!
T.J.

October 4, 2012 at 14:56

Hey guys I just had to clear this up for one of my users, and well done on getting the correct tools to help. One tip I can leave for everyone is this virus relies on the internet to get its live updates so disconnect your network cable (make sure you download and save the tools to a jump drive on a different computer first) and open ‘Task Manager’ the process is R627O85S7KwoPp9.exe find it and END the task. This will allow you to continue on with the tools provided by this site and prevent the pest to manifest…….if you do this correctly you can skip straight to MalwareBytes.
- K
  
  October 5, 2012 at 12:48
  
  T.J. – I can’t find the process you listed in my task manager. Anything else I can look for. I did download the recommended tools to a flash drive. I have a wireless connection and I turned that off (external switch) prior to starting computer in safemode. Flash drive will install, but I can’t see a way to open it and launch programs. Thank you for help.
  - Stelian Pilici
    
    October 5, 2012 at 13:47
    
    Hello K,
    Just follow the guide…..it’s the easiest way to get rid of this infection :)
Zach

October 4, 2012 at 13:29

I have an HP laptop and everything was pretty successful until after the HitmanPro reboot and now I am getting the error “No Bootable Device”.

Have you seen this before?
- Zach
  
  October 8, 2012 at 14:14
  
  I think mine wiped out the boot sector because Windows would recognize it as a new drive when I hooked it up to another PC using an HDD Adapter.
  - Stelian Pilici
    
    October 8, 2012 at 19:01
    
    Hello Zach,
    Please follow this steps: http://malwaretips.com/Thread-How-to-fix-no-bootable-device-%E2%80%93-insert-boot-disk-and-press-any-key
Ben

October 4, 2012 at 01:38

Hi,

Rkill won’t run. It says that Rkill has terminated. Can I jump in the Malwarebytes Anti-Malware (trial) Full system scan? Please, need reply thank you.
- Stelian Pilici
  
  October 4, 2012 at 11:51
  
  Hello Ben,
  Yes of course,you can try to do the Malwarebytes scan if this product installed on your machine!
AmberGO

October 3, 2012 at 17:38

Thank you SO much! Our computer is ESSENTIAL to our business and these steps were SO clear, concise, and easy to follow! THANK YOU!!!!
BM

October 3, 2012 at 07:02

Ohhh my gosh that was horrible! Thank you soooo very much!!!
Harry Peng

October 2, 2012 at 16:28

This morning, I could not even boot my computer. After following the instruction, all my issues were fixed. The instructions were very helpful and easy to follow! Thanks for saving us from the “black”days!
Anton Wentzel

October 2, 2012 at 13:25

Dude, You Rock !!!!!!

I lost everything…nearly…lol

Tried this and it worked wonders. I am at stage * and I have all my desktop Icons back.

Only thing that caused me some head ache was installing mallwarebytes. The Virus kept on killing the installaion just as it completed downloading. I noticed that the Malware Icon became visible as the error message came up and I took a chance in trying to run it as the error apeared. This worked and I updated and ran Malewarebytes while the error screen was still on.

Thanks again Buddy, you saved my arse.
- Stelian Pilici
  
  October 2, 2012 at 17:59
  
  Stay safe Anton!:D
Brian

October 1, 2012 at 03:41

I can’t get past Step 2. I am unable to reestablish Internet connections necessary to proceed. When I go into the Internet Tools Options, the LAN use proxy box is already un-checked. Is there something else I’m missing or another way around this?

THanks
- Stelian Pilici
  
  October 2, 2012 at 18:11
  
  Hello Brian,
  Can you please try to use the license key provided in the article to see if this infection will let you connect to the Internet.
  If no,then we will need to transfer some files via an USB stick to the infected computer.
  Waiting for your reply.
  - Brian
    
    October 5, 2012 at 04:10
    
    Do you mean I should transfer RKill to the computer via a USB stick and run it that way? If so, I will look for an RKill link that doesn’t auto-run the files – so they can be saved and transferred.
  - Brian
    
    October 5, 2012 at 04:34
    
    I transferred RKill to the infected computer and ran it in safe mode. It took 14 seconds to complete the log and found nothing. Does this sound normal? Having trouble with this one, and I normally don’t have issues with killing off malware. Thanks.
  - Brian
    
    October 5, 2012 at 04:45
    
    And HitmanPro won’t work when transferred over, because I have no Internet connection. That seems to be the root of my issues. Is there any other way to get around this malware to connect to the Internet? Step 2 is not working for me. The proxy server for LAN box never has a check beside it. So there’s nothing for me to un-check.
  - Stelian Pilici
    
    October 5, 2012 at 13:51
    Hello Brian,
    Can you please run a scan with Combofix,Complete Internet Repair and Farbar Service Scanner so that I can get an idea on what’s going on :
    
    STEP 1 : Run a scan with Combofix
    
    Download ComboFix from one of the following locations:
    
    COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
    COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
    
    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
    
    Close any open browsers.
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    Double click on ComboFix.exe & follow the prompts.
    
    Accept the disclaimer and allow to update if it asks
    
    When finished, it shall produce a log for you.
    
    Notes:
    
    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
    
    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
    
    If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
    
    STEP 2: Run a scan with Complete Internet Repair utility
    
    Download Complete Internet Repair utilityto your desktop
    
    Unzip all the files to their own folder on the desktop
    
    Within the folder double click CIntRep
    
    Select the following items,then press the GO button.
    
    Reset Interent Protocol (TCP/IP)
    
    Repair Winsock (Reset Catalog)
    
    Renew Internet Connection
    
    Flush DNS Resolver Cache
    
    Reset Windows Firewall Configuration
    
    Reset the default hosts fie
    
    STEP 3: Run a scan with Farbar Service Scanner
    
    Download Farbar Service Scanner from the below link.
    FABAR SERVICE SCANNER (This link will automatically download Farbar Service Scanner on your computer)
    
    Run the ulity and checkmark all the boxes
    
    Click on the Scan button.
    
    Add the log that will produce in your next reply.
    
    Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
Jodi

October 1, 2012 at 00:39

Question: I already had malwarebytes on my computer. I did an update and ran a scan but it did not detect anything. Should I have uninstalled it and downloaded it again? or just move on to the next step?
- Stelian Pilici
  
  October 1, 2012 at 03:58
  
  Hello Jodi,
  No,just move on to the next step.Good luck!
Joseph Key

September 30, 2012 at 15:41

Hi,
I decided to trust you on the false positives and carried on. My PC is now back.
Fantastic. Thank you so much. You are amazing.
However, the standard ID I use does not have a complete start menu list. Now, I have all standard user accounts on the D drive, separate to the admin ID on the C drive. I looked in smtmp and found folders called 1 which contained empty folders and 4 which is completely empty.
Could the incomplete start menu be due to the users being on the D drive?
I am not complaining, good grief no.
My pc is back working and I cannot thank you enough.
Thank goodness I found you.
Keep up the good work.
Best regards,
Joseph
Paul Williams

September 30, 2012 at 12:17

Amazing I followed the instructions and it worked thanks alot its heaven sent had this problem for months legendary I didnt think it would work but it did now i can veiw by pictures from my smart phone on my p.c tuers!!!!!!!!!!
Joseph Key

September 28, 2012 at 15:47

McAfee says the websites for roguekiller and unhide are dodgy when I try them.
Can you advise please?
I was doing ok up to that point.
Thanks
- Stelian Pilici
  
  September 29, 2012 at 06:15
  Hello Joseph,
  You can ignore the warning from McAfee as it’s only a false possitive.However,if you don’t want to do that ,you can use this two alternative tools:
  1.ESET Online Scanner is similar to RogueKiller.Here are the instructions on how to perform a scan:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  2. Unhide Non System Files is similar to Unhide.exe.You can download this tool from here ,and just run it.
  Good luck!