“I have e-mailed you from your account” Blackmail Email Scam

The “I have e-mailed you from your account” email is a scam that tries to trick you into thinking that your device or email has been hacked, then demands payment. This guide teaches you how to remove “I have e-mailed you from your account” scam for free by following easy step-by-step instructions.

The “I have e-mailed you from your account” email is a scam that tries to trick you into thinking that your computer or phone is infected with malware and then threatens to make your personal data public. Contrary to the claims in the email, you haven’t been hacked (or at least, that’s not what prompted this email) and this is nothing more than a scam that tries to trick you into sending Bitcoins to these scammers. This is merely a new variation on an old scam which is popularly being called “sextortion”.

This is the text of the “I have e-mailed you from your account” blackmail email, including the grammatical and spelling errors:

Subject: payment in two days

Hello!
Have you recently noticed that I have e-mailed you from your account?
Yes, this simply means that I have total access to your device.

For the last couple of months, I have been watching you.
Still wondering how is that possible? Well, you have been infected with malware originating from an adult website that you visited. You may not be familiar with this, but I will try to explain it to you.

With help of the Trojan Virus, I have complete access to a PC or any other device.
This simply means I can see you at any time I wish to on your screen by simply turning on your camera and microphone, without you even noticing it. In addition, I have also got access to your contacts list and all your correspondence.

You may be asking yourself, “But my PC has an active antivirus, how is this even possible? Why didn’t I receive any notification?” Well, the answer is simple: my malware uses drivers, where I update the signatures every four hours, making it undetectable, and hence keeping your antivirus silent.

I have a video of you wanking on the left screen, and on the right screen – the video you were watching while masturbating.
Wondering how bad could this get? With just a single click of my mouse, this video can be sent to all your social networks, and e-mail contacts.
I can also share access to all your e-mail correspondence and messengers that you use.

All you have to do to prevent this from happening is – transfer bitcoins worth $250 (USD) to my Bitcoin address (if you have no idea how to do this, you can open your browser and simply search: “Buy Bitcoin”).

My bitcoin address (BTC Wallet) is:

After receiving a confirmation of your payment, I will delete the video right away, and that’s it, you will never hear from me again.
You have 2 days (48 hours) to complete this transaction.
Once you open this e-mail, I will receive a notification, and my timer will start ticking.

Any attempt to file a complaint will not result in anything, since this e-mail cannot be traced back, same as my bitcoin id.
I have been working on this for a very long time by now; I do not give any chance for a mistake.

If, by any chance I find out that you have shared this message with anybody else, I will broadcast your video as mentioned above.

The above email and anything it states is just a scam to try and scare you into paying the ransom. If you have received the “I have e-mailed you from your account” email, we recommend deleting it and under no circumstances send any money to these cybercriminals.

Is the “I have e-mailed you from your account” email real?

No, and don’t panic. The “I have e-mailed you from your account” email is a scam that tries to trick you into thinking that your device or email has been hacked, then demands payment, or else they will send compromising information -such as images of you captured through your web camera or your pornographic browsing history – to all your friends and family. And in classic ransomware fashion, there’s typically a ticking clock. Giving users a short time limit to deliver the payment is social engineering at its finest.
Threats, intimidation, and high-pressure tactics are classic signs of a scam.

As you can imagine, the “I have e-mailed you from your account” extortion email and anything it states is just a scam to try and scare you into paying the ransom.

They have my password! How did they get my password?

To make the threats more credible, the scammers may include one of your passwords in this email. The scammers have your password from sites that were hacked, and in this case, likely matched up to a database of emails and stolen passwords and sent this scam out to potentially millions of people. You can check if your email or password was compromised in a data breach on Haveibeenpwned.

If the password emailed to you is one that you still use, in any context whatsoever, stop using it and change it NOW. It’s also recommended that you enable two-factor authentication for your email and online accounts whenever that is an option.

Should I pay the ransom?

You should not pay the ransom. If you pay the ransom, you’re not only losing money but you’re encouraging the scammers to continue phishing other people.
Delete the “I have e-mailed you from your account” email, and under no circumstances pay these cyber criminals a penny/dime/bitcoin.

What should I do now?

We recommend that you ignore the content of the “I have e-mailed you from your account” email and delete it from your Inbox. However, if you have downloaded any attachments or clicked on any links from this email, or if you suspect that your computer might be infected with malware, you can follow the below guide to and scan your device for malware and remove it for free.

Depending on which operating system is installed on the device you want to scan for malicious programs, follow the removal guide.

Scan and remove malware from Windows
To check your computer for malware and remove it from a Windows computer, follow these steps:

STEP 1: Use Malwarebytes Free to remove malware from Windows

In this first step, we will install and run a scan with Malwarebytes to remove adware, browser hijackers, and potentially unwanted programs that might be installed on your computer.

Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.

  1. Download Malwarebytes Free.

    You can download Malwarebytes by clicking the link below.

    MALWAREBYTES DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on MBSetup installer to install Malwarebytes
    You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
    Windows asking for permission to run the Malwarebytes installer

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
    Malwarebytes setup: Click on Personal Computer step 1

    On the next screen, click “Install” to install Malwarebytes on your computer.
    Malwarebytes Setup: Click on Install

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.

  4. Select “Use Malwarebytes Free”.

    After installing Malwarebytes, you’ll be prompted to select between the Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.
    Click on “Use Malwarebytes Free“.
    Click on Use Malwarebytes Free to continue with the install

  5. Click on “Scan”.

    To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
    Click on Scan button

  6. Wait for the Malwarebytes scan to complete.

    Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning for malicious programs

  7. Click on “Quarantine”.

    When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
    Review the malicious programs and click on Quarantine to remove I have e-mailed you from your account

  8. Restart computer.

    Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes requesting to restart computer to complete the I have e-mailed you from your account removal process
    When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.

STEP 2: Use HitmanPro to scan for malware and unwanted programs

In this second step, we will run a scan with HitmanPro to do a final check for any other malicious programs that may be present on your computer.

HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the clean up.

  1. Download HitmanPro.

    You can download HitmanPro by clicking the link below.

    HITMANPRO DOWNLOAD LINK
    (The above link will open a new web page from where you can download HitmanPro)
  2. Install HitmanPro.

    When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
    Double-click on the HitmanPro setup file - Help Guide
    You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
    Windows asking for permissions to run the HitmanPro setup file - Help Guide

  3. Follow the on-screen prompts.

    When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.

    Click Next to install HitmanPro

    HitmanPro final installer screen

  4. Wait for the HitmanPro scan to complete.

    HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
    HitmanPro while scanning for malware - Help Guide

  5. Click on “Next”.

    When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the “Next” button to remove the malicious programs.
    HitmanPro scan summary. Click Next to remove I have e-mailed you from your account pop-up ads

  6. Click on “Activate free license”.

    Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your PC.
    Activate the free HitmanPro license keyEnter your email to complete the HitmanPro activation - Help Guide


Your computer should now be free of the “I have e-mailed you from your account” malware. If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:

Scan and remove malware from Mac

To check your computer for malware and remove it from a Macbook or iMac, follow these steps:

STEP 1: Use Malwarebytes Free to remove malware from Mac

In this first step, we will install and run a scan with Malwarebytes to remove adware, browser hijackers, and potentially unwanted programs that might be installed on your computer.

Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.

  1. Download Malwarebytes Free.

    You can download Malwarebytes for Mac by clicking the link below.

    MALWAREBYTES FOR MAC DOWNLOAD LINK
    (The above link will open a new page from where you can download Malwarebytes for Mac)
  2. Double-click on the Malwarebytes setup file.

    When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.

    Double-click on setup file to install Malwarebytes

  3. Follow the on-screen prompts to install Malwarebytes.

    When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts in order to continue with the installation process.

    Click Continue to install Malwarebytes for Mac

    Click again on Continue to install Malwarebytes for Mac for Mac

    Click Install to install Malwarebytes on Mac

    When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.

  4. Select “Personal Computer” or “Work Computer”.

    The Malwarebytes Welcome screen will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
    Select Personal Computer or Work Computer mac

  5. Select “Use Malwarebytes Free”.

    You’ll be then prompted to select between the Malwarebytes Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.
    Click on “Use Malwarebytes Free“.
    Click on Use Malwarebytes Free Mac

  6. Click on “Scan”.

    To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
    Click on Scan button to start a system scan Mac

  7. Wait for the Malwarebytes scan to complete.

    Malwarebytes will scan your computer for pop-up adss and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Wait for Malwarebytes for Mac to scan for I have e-mailed you from your account pop-up ads

  8. Click on “Quarantine”.

    When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
    Review the malicious programs and click on Quarantine I have e-mailed you from your account pop-up ads

  9. Restart computer.

    Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes For Mac requesting to restart computer

Your computer should now be free of the “I have e-mailed you from your account” malware. If your current antivirus allowed a malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.

Scan and remove malware from Android

To check your device for malware and remove it from an Android phone or tablet, follow these steps:

STEP 1: Use Malwarebytes Free to remove malware from Android

In this first step, we will install and run a scan with Malwarebytes to remove adware, browser hijackers, and potentially unwanted programs that might be installed on your phone or tablet.

Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected phone, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.

  1. Download Malwarebytes.

    You can download Malwarebytes by clicking the button below.

    MALWAREBYTES DOWNLOAD LINK
    (The above link open a Google Play Store from where you can download Malwarebytes)
  2. Install Malwarebytes on your phone

    In the Google Play Store, tap “Install” to install Malwarebytes on your device.

    Tap Install to install Malwarebytes for Android

    When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
    Malwarebytes for Android - Open App

  3. Follow the on-screen prompts to complete the setup process

    When the Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
    This is the first of two screens which explain the difference between the Premium and Free version. Swipe this screen to continue.
    Malwarebytes Setup Screen 1
    Tap on “Got it” to proceed to the next step.
    Malwarebytes Setup Screen 2
    Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
    Malwarebytes Setup Screen 3
    Tap on “Allow” to give permission to Malwarebytes to access the files on your phone.
    Malwarebytes Setup Screen 4

  4. Update database and run a scan with Malwarebytes

    You will now be prompted to update the Malwarebytes database and run a full system scan.

    Malwarebytes fix issue

    Click on “Update database” to update the Malwarebytes definitions to the latest version, then click on “Run full scan” to perform a system scan.

    Update database and run Malwarebytes scan on phone

  5. Wait for the Malwarebytes scan to complete.

    Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning phone for malware

  6. Click on “Remove Selected”.

    When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
    Remove malicious apps from your phone

  7. Restart your phone.

Your computer should now be free of the “I have e-mailed you from your account” malware. If your current antivirus allowed a malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still experiencing problems while trying to a malicious program from your computer, please ask for help in our Mobile Malware Removal Help & Support forum.

If we have managed to help you, please share this guide to help others.