Live Security Platinum Removal Instructions

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Written by: Stelian

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Live Security Platinum is a computer virus that will report bogus infection on your machine,in an attempt to make you buy this rogue antivirus software.
Some of the bogus alerts you may see include:

Live Security Platinum Warning
Spyware.IEMonster process is found. This is virus that is trying to send your passwords from Internet browser (Explorer, Mozilla Firefox, Outlook & others) for the third-parties.
Click here to protect your data with Live Security Platinum.

Live Security Platinum Warning
Live Security Platinum has found viruses at your system.
We highly recommend to get license for Live Security Scanner to remove harmful software now.

In addition to this fake alerts,Live Security Platinum will also slow down your computer,cause browser redirects and prevent you from running any files that has .exe extension.
Whenever you will attempt to run a file that might lead to its removal,Live Security Platinum will display a bogus notification in which will report that the file is infected.

Warning!
Application cannot be executed. The file rdpclip.exe is infected. Please active your antivirus software.
Security Monitor: WARNING!
Attention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. Your private information and PC safety is at risk.
To get rid of unwanted spyware and keep your computer safe you need to update your current security software.
Click Yes to download official intrusion detection system (IDS software).

We strongly advise you to follow our Live Security Platinum removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

If your computer is infected with Live Security Platinum,then you are seeing this images:

[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
Live Security Platinum license key: AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: HitmanPro Icon]
    IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: Starting HitmanPro]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: HitmanPro installation screen]
  5. HitmanPro will start scanning your system for malicious files as seen in the image below.
    [Image: HitmanPron scanning for Live Security Platinum]
  6. Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
    [Image: HitmanPro scan results]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: Activate HitmanPro license]
  8. HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 7: Remove any left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller

  1. Please download the latest official version of RogueKiller.
    ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    RogueKiller scanning after Live Security Platinum virus virus
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    Remove Live Security Platinum virus infection with RogueKiller
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    Remove residual damage from Live Security Platinum virus virus

If you are still experiencing problems while trying to remove Live Security Platinum from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

41 thoughts on “Live Security Platinum Removal Instructions”

  2. Sorry! I should have been more specific on which one this three tabs appeared. All the steps went great and I thank you for it, the virus is gone; it was on RougueKiller. Pressed “Scan” = Tab; pressed “Delete”=another tab with the same content; pressed “fixshortcuts” third tab appeared. Hope I don’t anything to worry about it an nothing would happen if I just close the tabs.

    Tanks!

  3. I did everything in this guide, but when I had to press the scan button another tab appeared all by itself mostly in French, this is the link to it:

    I guess my concern is why did these websites, the first one appeared when I pressed “Scan”, the second one appeared when I pressed “Delete” and third one and last appeared when I pressed “fixshortcuts” every time I pressed something this same website appeared showing a video on how to get rid of “ZeroAccess” Why did it do that all by herself?
    This is some of the script:
    —-

  4. Dude your amazing i got that thing today and was able to get rid of it today….Man at least now i know if it happens again what to do…Good job and thanks for the free post man..

    • Thank you so much for your assistance. My dad’s computer was affected today, and completely debilitated the computer. The people responsible are very, very sneaky and we almost fell for their scam!

      Your step-by-step instructions are so clearly explained and displayed, and everything worked perfectly in restoring the computer. I was about to take the computer to BestBuy at a cost of $189.99 to remove the virus/malware, but thought I should just do a quick search on my IPad–Am I ever glad that I did!

      Now to buy the anti-malware program–Which software would you recommend that I purchase and install– the Malwarebytes or Hitman Pro?

      Many, many thanks again.
      Regards,
      Henry

  5. Mate,

    Your brilliance far supercedes the frustration I have felt by the douchebags creating these Trojans. If they could put their attempt at intelligent thought into useful, practical exercises…like building a REAL trojan horse…they would surely go up a notch in my book.

    Well done sir, pat on the back to you. I’m free to continue eBaying with free abandon…

    Cheers,
    Dan.

  8. Hi
    Thank you very much for your detailed Instructions. I got rid of this Live Security Platinum virus after following your guidelines step by step.
    An issue came up after restarting the machine i.e the computer appeared to be hanging i.e taking 5 minutes to execute a mouse click. Problem appeared that HitmanPro and malwarebytes Anti malware software utilities were running in the background. I patiently continued and removed those two utilities using ‘Add/remove programs’.
    After that re-started the machine and it started working nicely as before.
    Thanks a lot.

  9. Ok so I’ve followed everything up untill the hit man pro bit, I used spy hunter instead as i tjought i could get a trial with that(apparently not), and that has found live security platinum however I have to buy that to remove it, my question is what are the zeroaccess Trojans and will removing live security platinum get rid of them too, rkiller and rogue killer both identified the zeroaccess files.

    • Hello Kieran,
      Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:

      STEP 1 : Run a scan with Combofix

      Download ComboFix from one of the following locations:

      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
      Waiting for your reply to tell me if your machine is ok and the logs from this utilities.

  10. Hey thanks for the help. Only problem is when I get to the hitman pro there is no option for me to activate the free liceanse. Is there anyway around this? Is there another program that is free that I could use instead of this one? Thanks for the help!

    • Hello Jared,
      We can manually remove this files however let’s see if we can get rid of some of them using the below software:
      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, close the program

      2.Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      NEXT,please re-run a scan with HitmanPro and post the log or a screenshot here and I’ll give you instructions on how to remove the left over files.
      Good luck!

      • I am not sure how to post a screenshot here in the comments.

        but here is what it found.

        Live Security Platinum\ Trojan.FakeAV
        C:Users\jlapkow1\AppData\Roaming\Microsoft\WIndows\Start Menu\Programs\

        215 Apps\ Adware.IWantThis
        HKU\2-1-5-21-515967899-1957994488-854245298-235087\Software\InstalledBrowserExtensions\

        Thanks for your help!

  11. The above warning popped up a few days ago. I have the “Live Security Platinum” icon on my desktop, but I am able to browse the Internet just fine. Am I good to go, or should I follow the removal steps?

    • Hello Jason,
      Did you run the tools recommended on this guide?If no, please run a scan with this 3 tools,just to be on the safe side!
      Good luck!

  12. I’ve done well so far, that is, up to the Hitman Pro step. As soon as I start the scan, Hitman Pro stops working and must be closed. Suggestions? Can I use another program for the scan? (The program I mainly use is Microsoft Forefront.)

    • Hello Tony,
      Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:

      STEP 1 : Run a scan with Combofix

      Download ComboFix from one of the following locations:

      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
      Waiting for your reply to tell me if your machine is ok and the logs from this utilities.

      • Hello Tony,
        There are still some malicious files on this computer so lets try to remove them.Please browse to the following location and delete them (you may need to unhide the invisible files.. here is how.:
        C:\sh4ldr
        c:\windows\8C5C34C7BC6B48318B2C6535FE63E502.TMP
        c:\users\hp\AppData\Local\{DE1A300F-FBC2-11E1-8270-B8AC6F996F26}
        c:\programdataC1D1A01000024D8180AE7506C44B161

        NEXT,please run the following scans:
        1.Run a scan with Kaspersky Virus Removal Tool
        Click here to download the Kaspersky Virus Removal Tool.

        1. Save it to your desktop.
        2. Double click the setup file to run it.
        3. Follow the onscreen prompts until it is installed
        4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
          • System Memory
          • Hidden startup objects
          • Disk boot sectors
          • Local Disk (C:)
          • Also any other drives (Removable that you may have)
        5. Then click on Actions on the left hand side
        6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
        7. Click on Automatic Scan
        8. Now click the Start Scanning button, to run the scan
        9. After the scan is complete, close the program

        2.Run a scan with Eset Online Scanner.

        1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
        2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
        3. Check Yes, I accept the Terms of Use
        4. Click the Start button.
        5. Check Scan archives
        6. Push the Start button.
        7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        8. When the scan completes, push Finish

        Waiting to tell me how your machine is running! :D

      • Malacious files removed, Kaspersky scan good, and ESET scan good! At this point, do I need to go back and try the Hitman and/or the Rouge Killer, or did these recent steps take their place?

      • That’s it Tony!
        Unless you are having other problems, it is time to do the final steps.

        1. Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
        2. In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
        3. Follow the prompts on the screen
        4. A message should appear confirming that ComboFix was uninstall

          5. Delete the following folders: (If they exist)
          C:\ComboFix
          C:\Qoobox

        Enjoy your Malware FREE computer!:D

      • Excellent! You are a master! Thank you so much!! My last question: since there aren’t any Live Security Platinum-specific removal tools used, could this process be used for most, if not any, type of malware attack? Thanks again!

      • Hello Tony,
        Yes,the tools that we used are very good and can remove a lot of infection…You can keep them installed on your machine and if ever need it,use them to check and remove malware.
        Have an awesome life and stay safe!!:)

  13. Hi, I just got this virus today and found your site, I got all the way to the RKill part in safety mode and a message popped up saying “windows has encountered an error and will restart in 1 minute. Please close all windows and save your work” RKill continued to run and created a log but then Windows restarted itself. And now I’ve done 5 more restarts and can’t use F8 anymore to get into the menu and start again in safety mode. I can use F2 to get into other options but F8 won’t work now. Is there anything you can think of that would have caused this or anything I can do? Thanks in advance

    • Hello Curtis,
      STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      STEP 2: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

      STEP 3 Please perform a scan with HitmanPro as seen on the guide.
      If you are having problems starting this program please use the ForceBreach mode as described in the guide.

      STEP 4: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to tell me how everything is running!
      Good luck…

  14. Who’s the man? You are. The virus infected my computer upon downloading Absinthe, a program designed to jailreak iPhones/iPods etc. I found it interesting that this guide was made only 5 days prior to my computer being infected. Thanks

  15. I want to think you for this! My computer was recently attacked and I hadn’t had the time to install an antivirus program into my PC. You saved my life! BIG THANKS!

  16. Hi– first of all, thankk you so much for your detailed instructions and helpful tone. You hav absolutely prevented a meltdown! I followed the instructions to run ComboFix and Hitman Pro and got a clean scan from hitman. The only issue now is that when I try to access the internet via the Explorer icon, I’m given an error mssg. regarding the registry, noting that the key has been marked to be deleted. How on earth do I fix that? I ran a registry fix thing that was listed on another thread. I’m just not sure if I might have missed something. Please help!

  20. Thank you!Got this virus today from an email attachment.Your guide really works!!
    Thank you Stelian!!

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