Remove Ridzp.com pop-up virus (Support Scam)

Ridzp.com is a deceptive website that displays fake security alerts, which are designed to scare people into calling a remote tech support phone number.

These alerts are shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into calling one of the listed numbers in order to receive support. In reality, though, they will only be greeted with people who are trying to sell them unneeded support contracts and services.

The Ridzp.com pop-up ads are caused by an adware program which is distributed through various monetization platforms during installation. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed adware without your knowledge.

When infected with this malicious program, other common symptoms include:

• Advertising banners are injected with the web pages that you are visiting.
• Random web page text is turned into hyperlinks.
• Browser popups appear which recommend fake updates or other software.
• Other unwanted adware programs might get installed without the user’s knowledge.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this Ridzp.com adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove Ridzp.com redirect (Virus Removal Guide)

This page is a comprehensive guide which will remove Ridzp.com adware and other malicious program that may be installed on your machine.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Remove Ridzp.com adware with AdwCleaner
STEP 2: Remove Ridzp.com redirect with Junkware Removal Tool
STEP 3: Remove Ridzp.com malware with Malwarebytes Anti-Malware
STEP 4: Double-check for Ridzp.com infection with HitmanPro
(OPTIONAL) STEP 5: Remove Ridzp.com Ads from Chrome, Firefox and Internet Explorer

OPTIONAL: Remove the Ridzp.com pop-up

This step needs to be performed only if the malicious pop-ups will not allow you to close your browser.

1. Open Task Manager by right-clicking the taskbar, and then clicking Start Task Manager. Alternatively to start the Windows Task Manager, you can press Ctrl+Alt+Del and click on Task Manager or simply press on Ctrl+Shift+Esc.
   
2. Scroll through the list till you see your web browser’s process and left-click on it once so it becomes highlighted. Once you have selected the browser’s process, click on the End Task button as show in the picture below.
   
3. Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.

STEP 1: Remove Ridzp.com adware with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the adware and unwanted browser extensions, that may have been installed on your computer without your knowledge.

1. You can download AdwCleaner from the below link.
   ADWCLEANER DOWNLOAD LINK (This link will open a new web page from where you can download “AdwCleaner”)
2. Before starting AdwCleaner, close your web browser, then double-click on the AdwCleaner icon.
   
   If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
3. When the AdwCleaner program will open, click on the “Scan” button as shown below.
   
   AdwCleaner will now start to search for adware and other malicious files that may be installed on your computer.
4. To remove the malicious files that were detected in the previous step, please click on the “Cleaning” button.
   
5. AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.
   
   When your computer reboots and you are logged in, AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer.

STEP 2: Remove Ridzp.com redirect with Junkware Removal Tool

Junkware Removal Tool is a powerful utility from Malwarebytes which will remove browser hijackers from Internet Explorer, Microsoft Edge, Firefox and Google Chrome.

1. You can download Junkware Removal Tool from the below link:
   JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
2. When Junkware Removal Tool has finished downloading, please double-click on the JRT icon as seen below.
   
   If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
3. Junkware Removal Tool will now start (as seen in the below image), and at the Command Prompt, you’ll need to press any key to perform a system scan.
   
   The program will now start to search for known adware, PUPs, and junkware programs that may be installed on your computer. This process may take upwards to 10 minutes while it creates a registry backup and checks your startups, installed modules, processes, services, files, folders, and the Windows Registry.
   
4. When the Junkware Removal Tool cleaning process will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
   

STEP 1: Remove Ridzp.com malware with Malwarebytes Anti-Malware

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

1. You can download download Malwarebytes Anti-Malware from the below link.
   MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware Free”)
2. Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.
   
   You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
3. When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
   
   To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
   
4. Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Scan Now” button.
   
5. Malwarebytes Anti-Malware will now start scanning your computer for malware. When Malwarebytes Anti-Malware is scanning it will look like the image below.
   
6. When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Selected” button.
   
   Please note that the infections found may be different than what is shown in the image.
7. Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
   
   After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

STEP 4: Double-check for the Ridzp.com virus with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

1. You can download HitmanPro from the below link:
   HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
2. Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
   
   Click on the “Next” button, to install HitmanPro on your computer.
   
3. HitmanPro will now begin to scan your computer for malicious files.
   
4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
   
5. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
   

(Optional) STEP 5: Remove Ridzp.com Ads from Chrome, Firefox and Internet Explorer

If you are still experiencing issues with the Ridzp.com ads in Internet Explorer (or Microsoft Edge), Firefox or Chrome, we will need to reset your browser to its default settings. This step needs to be performed only if your issues have not been solved by the previous steps.

If you are still experiencing problems while trying to remove Ridzp.com pop-up ads from your machine, please do one of the following:

• Run a system scan with Zemana AntiMalware
• Start a new thread in our Malware Removal Assistance forum.