If you cannot open your personal documents and your are asked to send an email to suppteam01@yandex.ru to restore them, then your computer is infected with the CryptoLocker/PClock2 ransowmare.
CryptoLocker/PClock2 ransomware is a file-encrypting ransomware, which encrypts the personal documents found on victim’s computer using RSA-2048 key (AES CBC 256-bit encryption algorithm), then displays a message which offers to decrypt the data if a payment of about 2.05 Bitcoins, or approximately $1300 is made. The instructions are placed on the victims desktop in the “Your files are locked !!!!.txt” file.
We cannot help your recover your files, and we recommend that you use ShadowExplorer or (free) file recovery software to restore your documents. This guide was written to help you remove the infection itself, and if a 100% proven method to recover the encrypted files is found we will update this guide.
At this moment, there is no decryption tool available for the suppteam01@yandex.ru ransomware. However, you can try to search these webpages for updates: https://decrypter.emsisoft.com/ or https://id-ransomware.malwarehunterteam.com/
1. How did the suppteam01@yandex.ru ransomware get on my computer?
2. What is suppteam01@yandex.ru Ransomware?
3. Is my computer infected with suppteam01@yandex.ru malware?
4. Is it possible to decrypt files encrypted by suppteam01@yandex.ru ransomware?
5. How to remove the suppteam01@yandex.ru ransomware (Virus Removal Guide)
6. How to prevent your computer from becoming infected by suppteam01@yandex.ru ransomware
1. How did the suppteam01@yandex.ru ransomware get on my computer?
The suppteam01@yandex.ru ransomware is distributed via spam email containing infected attachments or links to malicious websites. Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can’t resist being curious as to what the email is referring to – and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the suppteam01@yandex.ru ransomware.
2. What is suppteam01@yandex.ru ransomware?
The suppteam01@yandex.ru ransomware targets all versions of Windows including Windows 7, Windows 8 and Windows 10. This infection is notable due to how it encrypts the user’s files – namely, it uses AES-265 and RSA encryption method – in order to ensure that the affected user has no choice but to purchase the private key.
When the suppteam01@yandex.ru ransomware is first installed on your computer it will create a random named executable in the %AppData% or %LocalAppData% folder. This executable will be launched and begin to scan all the drive letters on your computer for data files to encrypt.
The suppteam01@yandex.ru ransomware searches for files with certain file extensions to encrypt. The files it encrypts include important productivity documents and files such as .doc, .docx, .xls, .pdf, among others. When these files are detected, this infection will encrypy and change the file name, so they are no longer able to be opened.
This ransomware changes the name of each encrypted file to the following format: .suppteam01@yandex.ru.
Files targeted are those commonly found on most PCs today; a list of file extensions for targeted files include:
.sql, .mp4, .7z, .rar, .m4a, .wma, .avi, .wmv, .csv, .d3dbsp, .zip, .sie, .sum, .ibank, .t13, .t12, .qdf, .gdb, .tax, .pkpass, .bc6, .bc7, .bkp, .qic, .bkf, .sidn, .sidd, .mddata, .itl, .itdb, .icxs, .hvpl, .hplg, .hkdb, .mdbackup, .syncdb, .gho, .cas, .svg, .map, .wmo, .itm, .sb, .fos, .mov, .vdf, .ztmp, .sis, .sid, .ncf, .menu, .layout, .dmp, .blob, .esm, .vcf, .vtf, .dazip, .fpk, .mlx, .kf, .iwd, .vpk, .tor, .psk, .rim, .w3x, .fsh, .ntl, .arch00, .lvl, .snx, .cfr, .ff, .vpp_pc, .lrf, .m2, .mcmeta, .vfs0, .mpqge, .kdb, .db0, .dba, .rofl, .hkx, .bar, .upk, .das, .iwi, .litemod, .asset, .forge, .ltx, .bsa, .apk, .re4, .sav, .lbf, .slm, .bik, .epk, .rgss3a, .pak, .big, wallet, .wotreplay, .xxx, .desc, .py, .m3u, .flv, .js, .css, .rb, .png, .jpeg, .txt, .p7c, .p7b, .p12, .pfx, .pem, .crt, .cer, .der, .x3f, .srw, .pef, .ptx, .r3d, .rw2, .rwl, .raw, .raf, .orf, .nrw, .mrwref, .mef, .erf, .kdc, .dcr, .cr2, .crw, .bay, .sr2, .srf, .arw, .3fr, .dng, .jpe, .jpg, .cdr, .indd, .ai, .eps, .pdf, .pdd, .psd, .dbf, .mdf, .wb2, .rtf, .wpd, .dxg, .xf, .dwg, .pst, .accdb, .mdb, .pptm, .pptx, .ppt, .xlk, .xlsb, .xlsm, .xlsx, .xls, .wps, .docm, .docx, .doc, .odb, .odc, .odm, .odp, .ods, .odt
Once your files are encrypted, the suppteam01@yandex.ru ransomware will create the “Your files are locked !!!!.txt” files ransom note in each folder that a file has been encrypted and on the Windows desktop.
These files are located in every folder that a file was encrypted as well as in the user’s Startup folder so that they are automatically displayed when a user logs in. These files will contain the information on how to access the payment site and get your files back.
When the infection has finished scanning your computer it will also delete all of the Shadow Volume Copies that are on the affected computer. It does this so that you cannot use the shadow volume copies to restore your encrypted files.
3. Is my computer infected with suppteam01@yandex.ru Ransomware?
When suppteam01@yandex.ru ransowmare infects your computer it will scan all the drive letters for targeted file types, encrypt them. Once these files are encrypted, they will no longer able to be opened by your normal programs. When Loky ransowmare has finished encrypting the victim’s files, it will change the desktop wallpaper to an image that acts like a ransom note. It will also display a HTML ransom note in your default browser. These ransom notes include instructions on how to connect to the Decrypt Service where you can learn more about what happened to your files and how you can make a payment.
The messages displayed by this ransomware infection can be localized depending on the user’s location, with text written in the appropriate language.
This the message that the suppteam01@yandex.ru ransomware may display:
Support e-mail: suppteam01@india.com suppteam01@yandex.ru
Your personal files encryption produced on this computer: photos, videos, documents, etc.
Encryption was produced using a unique public key RSA-2048 generated for this computer.To decrypt files you need to obtain the private key.
The single copy of the private key, which will allow to decrypt the files,
located on a secret server on the Internet; the server will destroy the key after 120 hours.After that nobody and never will be able to restore files.
To obtain the private key for this computer, you need pay 2.05 Bitcoin (~1309 USD)
—————————————————————————————————
Your Bitcoin address:
You must send 2.05 Bitcoin to the specified address and report it to e-mail customer support.
In the letter must specify your Bitcoin address to which the payment was made.
—————————————————————————————————
The most convenient tool for buying Bitcoins in our opinion is the site:
4. Is it possible to decrypt files encrypted with the suppteam01@yandex.ru ransomware?
No, at this time it’s not possible to recover the files encrypted by the suppteam01@yandex.ru ransomware.
suppteam01@yandex.ru ransomware is notable due to how it encrypts the user’s files – namely, it uses AES-265 and RSA encryption method – in order to ensure that the affected user has no choice but to purchase the private key. The RSA public key can only be decrypted with its corresponding private key. Since the AES key is hidden using RSA encryption and the RSA private key is not available, decrypting the files is not feasible as of this writing.
Brute forcing the decryption key is not realistic due to the length of time required to break an AES encryption key. Unfortunately, once the suppteam01@yandex.ru encryption of the data is complete, decryption is not feasible without paying the ransom.
Because the needed private key to unlock the encrypted file is only available through the cyber criminals, victims may be tempted to purchase it and pay the exorbitant fee. However, doing so may encourage these bad guys to continue and even expand their operations. We strongly suggest that you do not send any money to these cyber criminals, and instead address to the law enforcement agency in your country to report this attack.
Restore the files encrypted by suppteam01@yandex.ru ransomware with recovery software
In some cases, it may be possible to recover previous versions of the encrypted files using System Restore or other recovery software used to obtain “shadow copies” of files.
Option 1: Restore your files encrypted by suppteam01@yandex.ru ransomware with ShadowExplorer
suppteam01@yandex.ru will attempt to delete all shadow copies when you first start any executable on your computer after becoming infected. Thankfully, the infection is not always able to remove the shadow copies, so you should continue to try restoring your files using this method.
- You can download ShadowExplorer from the below link:
SHADOW EXPLORER DOWNLOAD LINK (This link will open a new web page from where you can download “ShadowExplorer”) - Once you have downloaded and installed ShadowExplorer, you can follow the below video guide on how to restore your files while using this program.
Alternatively, you can use the System Restore to try to recover the encrypted documents.
Option 2: Restore your files encrypted with the suppteam01@yandex.ru ransomware with File Recovery Software
When the files are encrypted with the suppteam01@yandex.ru, this ransomware first makes a copy of them, encrypts the copy, and then deletes the original. Due to this you can use file recovery software such as:
- Recuva
You can follow the below guide on how to use Recuva:
- EaseUS Data Recovery Wizard Free
- R-Studio
5. How to remove the suppteam01@yandex.ru ransomware (Virus Removal Guide)
It’s important to understand that by starting the removal process you risk losing your files, as we cannot guarantee that you will be able to recover them. Furthermore, your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents.
This page is a comprehensive guide, which will remove the suppteam01@yandex.ru infection from your computer, however we cannot guarantee that your personal files will be recovered. We cannot be held responsible for losing the documents during this removal process.
Malwarebytes and HitmanPro can detect and remove this infection, but these programs cannot recover your encrypted files due to the nature of asymmetric encryption, which requires a private key to decrypt files encrypted with the public key.
STEP 1: Scan your computer with Malwarebytes Anti-Malware to remove suppteam01@yandex.ru Ransomware
Malwarebytes Anti-Malware is a powerful on-demand scanner which will remove the suppteam01@yandex.ru ransomware from your machine. It is important to note that Malwarebytes Anti-Malware will run alongside antivirus software without conflicts.
- You can download download Malwarebytes Anti-Malware from the below link.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware”) - Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
- When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
- Once installed, Malwarebytes Anti-Malware will automatically start and will update the antivirus database. To start a system scan you can click on the “Scan Now” button.
- Malwarebytes Anti-Malware will now start scanning your computer for the suppteam01@yandex.ru malware. When Malwarebytes Anti-Malware is scanning it will look like the image below.
- When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Selected” button.
- Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
After your computer will restart, you should open Malwarebytes Anti-Malware and perform another scan to verify that there are no remaining threats
STEP 2: Double-check for the suppteam01@yandex.ru ransowmare with HitmanPro
HitmanPro finds and removes malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. It’s designed to run alongside your antivirus suite, firewall, and other security tools.
- You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”) - Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows).
Click on the “Next” button, to install HitmanPro on your computer.
- HitmanPro will now begin to scan your computer for malware.
- When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
- Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
In some cases you may need to change your wallpaper, and delete the harmless “Your files are locked !!!!.txt”.
How to prevent your computer from becoming infected by suppteam01@yandex.ru ransomware
To protect your computer from the suppteam01@yandex.ru ransomware, you should always have an antivirus installed on your computer and always have a backup for your personal documents. As an extra protection method, you can use programs called HitmanPro.Alert or CryptoPrevent, which will prevent any file encrypting malware from running.
Your computer should now be free of the suppteam01@yandex.ru ransomware infection.
If you are still experiencing problems while trying to remove this rasomware from your machine, please do one of the following:
- Run a system scan with Zemana AntiMalware
- Start a new thread in our Malware Removal Assistance forum.
