Remove Your Files Are Encrypted Ransomware Virus [Guide]
If you cannot open your images, documents, or files and you see a Your files are encrypted ransom note, then your computer is infected with ransomware.
These ransomware infections encrypt the personal documents found on the victim’s computer, then displays a “Your files are encrypted” message which offers to decrypt the data if payment in Bitcoin is made. The instructions are placed on the victim’s desktop in a text or HTML file or pop-up window.
Here are a few ransomware infections that display the “Your files are encrypted” ransom note when infecting a computer:
What is the “Your files are encrypted” ransomware?
The “Your files are encrypted” malware is usually a file-encrypting ransomware infection that restricts access to data (files, images, videos) by encrypting files with an extension that contains the email adress and ID. It then attempts to extort money from victims by asking for “ransom”, in the form of Bitcoin cryptocurrency, in exchange for access to your files.
This ransomware targets all versions of Windows including Windows 11, Windows 10, and Windows 7. This executable will be launched and begin to scan all the drive letters on your computer for data files to encrypt.
The “Your files are encrypted” ransomware searches for files with certain file extensions to encrypt. The files it encrypts include important productivity documents, images, videos, and files such as .doc, .docx, .xls, .pdf, among others. When these files are detected, this infection will change the extension, so you are no longer able to open them.
Once your files are encrypted, you cannot open these files and this ransomware will create the “Your files are encrypted” ransom note in each folder that a file has been encrypted and on the Windows desktop. When the infection has finished scanning your computer it will also delete all of the Shadow Volume Copies that are on the affected computer. It does this so that you cannot use the shadow volume copies to restore your encrypted files.
How did the “Your files are encrypted” ransomware get on my computer?
The “Your files are encrypted” ransomware is distributed via spam email containing infected attachments or by exploiting vulnerabilities in the operating system and installed programs.
Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can’t resist being curious as to what the email is referring to – and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the “Your files are encrypted” ransomware.
This ransomware was also observed attacking victims by exploiting operating system vulnerabilities. Commonly exploited software includes the operating system itself, browsers, Microsoft Office, and third-party applications.
Is my computer infected with “Your files are encrypted” Ransomware?
If your computer is infected with ransomware, your images, files, or documents will no longer open with your normal programs. When this ransomware has finished encrypting the victim’s files, it will also display a “Your files are encrypted” ransom note that includes instructions on how to contact these cybercriminals.
This is the message that the “Your files are encrypted” ransomware may display:
Your files are encrypted Don’t worry,you can return all your files! If you want to restore them, follow this link: Use Tor Browser to access this address. If you have not been answered via the link within 12 hours, write to us by crown_desh@aol.com Attention! Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss. Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
Remove the ransomware and recover the files
It’s important to understand that by starting the removal process you risk losing your files, as we cannot guarantee that you will be able to recover them. Your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents.
We cannot be held responsible for losing your files or documents during this removal process. It’s recommended to create a backup image of the encrypted drives or files before proceeding with the malware removal instructions so that you can restore them if the decryption keys are recovered from the cybercriminals’ servers. To create a backup for your encrypted files or drives, you can use EaseUS Todo Backup Free.
This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free. Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
To remove Your Files Are Encrypted ransomware, follow these steps:
STEP 1: Use Rkill to terminate suspicious programs.
In this first step, we will download and run Rkill to terminate suspicious programs that may be running on your computer.
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections. When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools.
Download Rkill.
You can download RKill to your computer from the below link. When at the download page, click on the Download Now button labeled iExplore.exe. We are downloading a renamed version of Rkill (iExplore.exe) because some malware will not allow processes to run unless they have a certain filename.
RKILL DOWNLOAD LINK (The above link will open a new page from where you can download Rkill)
Run RKill.
After downloading, double-click the iExplore.exe icon to kill malicious processes. In most cases, downloaded files are saved to the Downloads folder. The program may take some time to search for and end various malware programs.
When it is finished, the black window will close automatically and a log file will open. Do not restart your computer. Proceed to the next step in this guide.
STEP 2: Use Malwarebytes to remove Ransomware and Unwanted Programs
In this second step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
(The link opens in a new page where your download will start)
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
Malwarebytes will now install on your device. This usually takes under a minute.
When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
On the final screen, click Open Malwarebytes to launch the program.
Enable “Scan for Rootkits”
Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the Settings gear icon on the left side of the screen.
In the settings menu, find “Scan for rootkits” and click the toggle so it turns blue.
Done? Click “Dashboard” in the left pane to return to the main screen.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take several minutes. Feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, your PC is clean and you can continue with the next steps in this guide.
STEP 3: Use HitmanPro to remove Rootkits and other Malware
In this third step, while the computer is in normal back, we will download and run a scan with HitmanPro to remove Trojans, rootkits, and other malicious programs.
HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious gets sent to the cloud, where it’s analyzed by two of the best antivirus engines available: Bitdefender and Kaspersky.
Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to clean your PC at no cost. (A full license is $24.95 per year for 1 PC.)
Download HitmanPro
Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.
When the download finishes, open your Downloads folder and double-click the file: “hitmanpro.exe” on 32-bit Windows, or “hitmanpro_x64.exe” on 64-bit Windows.
If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.
Follow the On-Screen Prompts
On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.
Wait for the Scan to Finish
HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
Review the Results and Click “Next”
When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.
Click “Activate Free License”
To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.
When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, just click Close — your PC is clean.
STEP 4: Use AdwCleaner to remove Malicious Browser Extensions and Adware
In this next step, we will use AdwCleaner to remove malicious browser policies and unwanted browser extensions from your computer.
AdwCleaner is a free on-demand scanner that specializes in adware, browser hijackers, and unwanted toolbars — the exact threats that mainstream antivirus programs often miss. It also includes tools that repair the damage malware leaves behind, like hijacked browser settings and malicious policies. It’s a quick scan that’s well worth running.
Download AdwCleaner
Click the button below to download AdwCleaner — it’s free, portable, and requires no installation.
Open your Downloads folder and double-click the file named “adwcleaner_x.x.x.exe“. There’s no installation — the program starts right away.
If Windows asks whether you want to allow AdwCleaner to run, click “Yes“. When the license agreement appears, click I agree to continue.
Enable “Reset Chrome policies”
This setting removes malicious browser policies — a trick malware uses to lock your browser settings so you can’t change them back. Click “Settings” on the left side of the window, then turn on “Reset Chrome policies“.
Start the Scan
Click “Dashboard” on the left side of the window, then click the “Scan” button.
Wait for the Scan to Finish
AdwCleaner will now check your computer for adware and other malware. This usually takes only a few minutes — it’s one of the fastest scanners around.
Quarantine the Detected Threats
When the scan finishes, AdwCleaner will list everything it found. Click the “Quarantine” button to remove all the malicious items at once.
Click “Continue” to Finish the Cleanup
Save any open work first — AdwCleaner needs to close your open programs before it can clean. When you’re ready, click the “Continue” button.
AdwCleaner will now delete all detected malware from your computer. If it asks you to restart your PC, allow it — your computer will be clean when you log back in.
STEP 5: Perform a final check with ESET Online Scanner
This final step involves installing and running a scan with ESET Online Scanner to check for any additional malicious programs that may be installed on the computer..
ESET Online Scanner is a free second-opinion scanner that performs a deep, full-system check for viruses, trojans, rootkits, and other malware. We use it as the final step because it’s thorough — if anything slipped past the previous scans, ESET will find it. A clean result here means your computer is malware-free.
Download ESET Online Scanner
Click the button below to download ESET Online Scanner.
When the download finishes, open your Downloads folder and double-click “esetonlinescanner.exe“.
Install ESET Online Scanner
On the start screen, select your language from the drop-down menu and click Get started.
On the Terms of use screen, click Accept.
Choose your preferences for the Customer Experience Improvement Program and the Detection feedback system (either choice is fine), then click Continue.
Start a Full Scan
Click Full Scan — this checks your entire computer, not just the common hiding spots.
Select Enable for Detection of Potentially Unwanted Applications — this lets ESET catch adware and bundled junk programs, not just viruses. Then click Start scan.
Wait for the Scan to Finish
ESET will now check every file on your computer. Because it’s a full scan, this can take a while — often an hour or more, depending on how much data you have. Leave it running in the background and check on it from time to time.
Review the Results
When the scan completes, the Found and resolved detections screen appears. Any threats found were automatically cleaned and quarantined — there’s nothing extra you need to do. Click View detailed results if you want to see exactly what was removed.
If ESET found nothing — congratulations, your computer has passed the final check and is malware-free.
STEP 6: Restore the files encrypted by ransomware
Unfortunately, in most cases, it’s not possible to recover the files encrypted by this ransomware virus because the private key which is needed to unlock the encrypted files is only available through the attackers. However, below we’ve listed three options you can use to try and recover your files.
Make sure you remove the malware from your computer first, otherwise, it will repeatedly lock your system or encrypt files. If you suspect that your computer is still infected with malware, you can run a free scan with Emsisoft Emergency Kit.
Option 1: Search a decryption tool for this ransomware
The cybersecurity community is constantly working to create ransomware decryption tools, so you can try to search these sites for updates:
Option 2: Use EaseUS Data Recovery Wizard Free to recover the encrypted files
EaseUS Data Recovery Wizard Free can restore files and repair corrupted files with simple clicks. Its powerful scanning algorithms can identify and retrieve huge file type library, including all of the popular video files, audio files, photos, and document formats. While the free version only allows you to recover 2 GB of data, this can be helpful to see if the recovery is possible and restore back the most important files from your computer.
Download EaseUS Data Recovery Wizard Free.
You can download EaseUS Data Recovery Wizard Free by clicking the link below.
Double-click on the EaseUS Data Recovery Wizard Free setup file.
When EaseUS Data Recovery Wizard Free has finished downloading, double-click on the setup file to install EaseUS Data Recovery Wizard on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control pop-up asking if you want to allow EaseUS to make changes to your device. If this happens, you should click “Yes” to continue with the EaseUS Data Recovery Wizard Free installation.
Follow the on-screen prompts to install EaseUS Data Recovery Wizard.
When the EaseUS Data Recovery Wizard installation begins, click on the “Install Now” as seen in the image below.
When your EaseUS Data Recovery Wizard installation completes, click the “Start Now” button to start the program.
Select a location to start recovering the encrypted files.
Choose the drive or folder where you are the encrypted files that you want to recover and click “Scan“.
Wait for the EaseUS Data Recovery Wizard scan to complete.
EaseUS Data Recovery Wizard will now scan your computer files that can be restored. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Find the files you want to recover.
When the EaseUS Data Recovery Wizard scan is finished scanning it will show a screen that displays the files that can be recovered. This tool can recover a lot of data, use the “Filter” button to quickly filter specific file types and find the files that you want to recover.
Click the “Preview” button or double-click on a file for a full preview.
Select your files and click “Recover”.
Finally, select the the files you want to recover and click “Recover“. Choose a safe location to save all the files. The free version only allow you to recover 2 GB of data, however, this will allow you to recover the most important files and see if EaseUS Data Recovery Wizard can correctly recover them.
Option 3: Try to restore your files with ShadowExplorer
This ransomware will attempt to delete all shadow copies when you first start any executable on your computer after becoming infected. Thankfully, the infection is not always able to remove the shadow copies, so you should continue to try restoring your files using this method.
Download ShadowExplorer.
You can download ShadowExplorer from the below link.
Double-click on the ShadowExplorer-x.x-setup file to start the installation process, then follow the on-screen promts to install this program.
Select snapshot date.
Open ShadowExplorer and then from the top bar select the drive where the files that you want to save are located, then select from the snapshot available one previous to this infection.
Export the files that you want to recover.
Once you have found a copy of the original file or folder, right-click on it and the select “Export”. A window will prompt you where you want to save the file or folder.
Your computer should now be free of the Your Files Are Encrypted ransomware infection.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
![Image: [crown_desh@aol.com].crown ransomware](https://malwaretips.com/blogs/wp-content/uploads/2020/02/crown_desh@aol.com_.crown-ransomware.jpg "Remove Your Files Are Encrypted Ransomware Virus [Guide] 1")
![Image: [chagenak@airmail.cc].dewar ransomware](https://malwaretips.com/blogs/wp-content/uploads/2020/02/chagenak@airmail.cc.dewar-ransomware.jpg "Remove Your Files Are Encrypted Ransomware Virus [Guide] 2")
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