Remove “Your personal files are encrypted” ransomware (Removal Guide)

If your pictures, videos and documents are encrypted and a “Your personal files are encrypted” alert is asking for money (usually in Bitcoins) to recover the files, then your computer has been infected with a file-encrypting ransomware.

These file-encrypting ransomware programs are malware, which will encrypt the personal documents found on victim’s computer using RSA-2048 key (AES CBC 256-bit encryption algorithm). Then displays a message which offers to decrypt the data if a payment (with Bitcoins) is made within 96 hours, otherwise the data will be destroyed.

The most known ransomware programs that use the “Your personal files are encrypted” message are: Wana Decrypt0r 2.0, CryptoLocker, Crypt0l0cker, Alpha Crypt, TeslaCrypt, CoinVault, Bit Crypt, CTB-Locker or TorrentLocker.

Wana Decrypt0r 2.0 Ransomware virus

Your personal files are encrypted Ransomware

Your personal files are encrypted popup

We cannot help your recover your files, and we recommend that you use ShadowExplorer or (free) file recovery software to restore your documents. This guide was written to help you remove the infection itself, and if a 100% proven method to recover the encrypted files is found we will update this guide.
You can try to search for a “Your personal files are encrypted” decryption tool on these webpages: https://decrypter.emsisoft.com/, https://noransom.kaspersky.com/, https://www.avast.com/ransomware-decryption-tools or https://id-ransomware.malwarehunterteam.com

1. How did the “Your personal files are encrypted” ransomware got on my computer?

These “Your personal files are encrypted” ransomware are distributed through several means. Malicious websites, or legitimate websites that have been hacked, can infect your machine through exploit kits that use vulnerabilities on your computer to install this Trojan without your permission of knowledge.

Another method used to propagate this type of malware is spam email containing infected attachments or links to malicious websites. Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can’t resist being curious as to what the email is referring to – and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the Your personal files are encrypted ransomware

The threat may also be downloaded manually by tricking the user into thinking they are installing a useful piece of software, for instance a bogus update for Adobe Flash Player or another piece of software.


2. What is “Your personal files are encrypted” Ransomware?

The “Your personal files are encrypted” is a a message displayed by ransomware programs which targets all versions of Windows including Windows 10, Windows Vista, Windows 7, and Windows 8. These type of infection are notable due to how it encrypts the user’s files – namely, it uses AES-265 and RSA encryption method – in order to ensure that the affected user has no choice but to purchase the private key.

When “Your personal files are encrypted” ransomware is first installed on your computer it will create a random named executable in the %AppData% or %LocalAppData% folder. This executable will be launched and begin to scan all the drive letters on your computer for data files to encrypt.

The “Your personal files are encrypted” ransomware searches for files with certain file extensions to encrypt. The files it encrypts include important productivity documents and files such as .doc, .docx, .xls, .pdf, among others. When these files are detected, this infection will append a new  extension (.ezz, .exx, .7z.encrypted) to the file name.
Files targeted are those commonly found on most PCs today; a list of file extensions for targeted files include:

.sql, .mp4, .7z, .rar, .m4a, .wma, .avi, .wmv, .csv, .d3dbsp, .zip, .sie, .sum, .ibank, .t13, .t12, .qdf, .gdb, .tax, .pkpass, .bc6, .bc7, .bkp, .qic, .bkf, .sidn, .sidd, .mddata, .itl, .itdb, .icxs, .hvpl, .hplg, .hkdb, .mdbackup, .syncdb, .gho, .cas, .svg, .map, .wmo, .itm, .sb, .fos, .mov, .vdf, .ztmp, .sis, .sid, .ncf, .menu, .layout, .dmp, .blob, .esm, .vcf, .vtf, .dazip, .fpk, .mlx, .kf, .iwd, .vpk, .tor, .psk, .rim, .w3x, .fsh, .ntl, .arch00, .lvl, .snx, .cfr, .ff, .vpp_pc, .lrf, .m2, .mcmeta, .vfs0, .mpqge, .kdb, .db0, .dba, .rofl, .hkx, .bar, .upk, .das, .iwi, .litemod, .asset, .forge, .ltx, .bsa, .apk, .re4, .sav, .lbf, .slm, .bik, .epk, .rgss3a, .pak, .big, wallet, .wotreplay, .xxx, .desc, .py, .m3u, .flv, .js, .css, .rb, .png, .jpeg, .txt, .p7c, .p7b, .p12, .pfx, .pem, .crt, .cer, .der, .x3f, .srw, .pef, .ptx, .r3d, .rw2, .rwl, .raw, .raf, .orf, .nrw, .mrwref, .mef, .erf, .kdc, .dcr, .cr2, .crw, .bay, .sr2, .srf, .arw, .3fr, .dng, .jpe, .jpg, .cdr, .indd, .ai, .eps, .pdf, .pdd, .psd, .dbf, .mdf, .wb2, .rtf, .wpd, .dxg, .xf, .dwg, .pst, .accdb, .mdb, .pptm, .pptx, .ppt, .xlk, .xlsb, .xlsm, .xlsx, .xls, .wps, .docm, .docx, .doc, .odb, .odc, .odm, .odp, .ods, .odt

While encrypting your files, the ransomware may create a text file ransom note in each folder that a file has been encrypted and on the Windows desktop. This type of ransomware, may also change your Windows desktop wallpaper. Both the wallpaper and the text ransom note will contain the same information on how to access the payment site and get your files back.


3. Is my computer infected with “Your personal files are encrypted” virus?

If your computer is infected with this type of ransomware, your persoanl documents will be encrypted and you will see a message asking you to send bitcoints to recover them.

Your personal files are encrypted malware

The messages displayed by this ransomware infection can be localized depending on the user’s location, with text written in the appropriate language. This is the usual message that the Your personal files are encrypted virus may display:

Your personal files are encrypted!
Your files have been safely encrypted on this PC: photos, videos, documents, etc. Click “Show encrypted files” Button to view a complete list of encrypted files, and you can personally verify this. Encryption was produced using a unique public key RSA-2048 generated for this computer. To decrypt files you need to obtain the private key. The only copy of the private key, which allow you to decrypt your files, is located on a secret server in the Internet; the server will eliminate the key after a time period specified in this window.
Once this has been done, nobody will ever be able to recover.


4. Is it possible to decrypt files encrypted by “Your personal files are encrypted” ransomware?

In most cases, we cannot help your recover your files, however you can try to search these webpages for a decryption tool: https://decrypter.emsisoft.com/, https://noransom.kaspersky.com/, https://www.avast.com/ransomware-decryption-tools or https://id-ransomware.malwarehunterteam.com.

These “Your personal files are encrypted” ransomware are notable due to how it encrypts the user’s files – namely, it uses AES-265 and RSA encryption method – in order to ensure that the affected user has no choice but to purchase the private key. The RSA public key can only be decrypted with its corresponding private key. Since the AES key is hidden using RSA encryption and the RSA private key is not available, decrypting the files is not feasible as of this writing.

Brute forcing the decryption key is not realistic due to the length of time required to break an AES encryption key. Unfortunately, once the Your personal files are encrypted encryption of the data is complete, decryption is not feasible without paying the ransom.
Because the needed private key to unlock the encrypted file is only available through the cyber criminals, victims may be tempted to purchase it and pay the exorbitant fee. However, doing so may encourage these bad guys to continue and even expand their operations. We strongly suggest that you do not send any money to these cyber criminals, and instead address to the law enforcement agency in your country to report this attack.

Restore the files encrypted by Your personal files are encrypted ransomware with recovery software

In some cases, it may be possible to recover previous versions of the encrypted files using System Restore or other recovery software used to obtain “shadow copies” of files.

Option 1: Restore your files encrypted by Your personal files are encrypted ransomware with ShadowExplorer

Your personal files are encrypted ransomware will attempt to delete all shadow copies when you first start any executable on your computer after becoming infected. Thankfully, the infection is not always able to remove the shadow copies, so you should continue to try restoring your files using this method.

  1. You can download ShadowExplorer from the below link:
    SHADOW EXPLORER DOWNLOAD LINK (This link will open a new web page from where you can download “ShadowExplorer”)
  2. Once you have downloaded and installed ShadowExplorer, you can follow the below video guide on how to restore your files while using this program.
Alternatively, you can use the System Restore to try to recover the encrypted documents.

Option 2: Restore your files encrypted by Your personal files are encrypted ransomware with File Recovery Software

When Your personal files are encrypted encrypts a file it first makes a copy of it, encrypts the copy, and then deletes the original. Due to this you can use file recovery software such as:


5. How to remove the Your personal files are encrypted ransomware (Virus Removal Guide)

It’s important to understand that by starting the removal process you risk losing your files, as we cannot guarantee that you will be able to recover them. Furthermore, your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents. Malwarebytes and HitmanPro can detect and remove this infection, however these programs cannot recover your encrypted files.

STEP 1: Use Malwarebytes to remove “Your personal files are encrypted” Ransomware

Malwarebytes is a powerful on-demand scanner which will remove the “Your personal files are encrypted” Ransomware from your machine. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.

  1. You can download download Malwarebytes from the below link.
    MALWAREBYTES DOWNLOAD LINK (This link open a new page from where you can download “Malwarebytes”)
  2. When Malwarebytes has finished downloading, double-click on the “mb3-setup-consumer” file to install Malwarebytes on your computer.
    Malwarebytes installer
    You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
    Malwarebytes User Account Control Prompt
  3. When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process.
    Setup Malwarebytes installer
    To install Malwarebytes on your machine, keep following the prompts by clicking the “Next” button.
    Completing the Malwarebytes Setup Wizard
  4. Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the “Scan Now” button.
    Perform a system scan with Malwarebytes
  5. Malwarebytes will now start scanning your computer for malicious programs.
    This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
    Malwarebytes scanning for malware
  6. When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected.
    To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
    Malwarebytes Quarantine Selected
  7. Malwarebytes will now quarantine all the malicious files and registry keys that it has found.
    To complete the malware removal process, Malwarebytes may ask you to restart your computer.
    Malwarebytes removing malware from computer
    When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.

STEP 2: Double-check for the “Your personal files are encrypted” ransomware with HitmanPro

HitmanPro finds and removes malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. It’s designed to run alongside your antivirus suite, firewall, and other security tools.

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
  2. When HitmanPro has finished downloading, double-click on the “hitmanpro” file to install this program on your computer.
    HitmanPro icon
    You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
    HitmanPro User Account Control Pop-up
  3. When the program starts you will be presented with the start screen as shown below. Now click on the Next button to continue with the scan process.
    HitmanPro setup process
  4. HitmanPro will now begin to scan your computer for malware.
    HitmanPro scanning for Your personal files are encrypted ransomware width=
  5. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
    HitmanPro detected malware
  6. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
    Activate HitmanPro to remove malware
    When the process is complete, you can close HitmanPro and continue with the rest of the instructions.

How to prevent your computer from becoming infected by “Your personal files are encrypted” ransomware

To protect your computer from the “Your personal files are encrypted” ransomware, you should always have an antivirus installed on your computer and always have a backup for your personal documents.

As an extra protection method against this type of ransowamre, you can use HitmanPro.Alert, which will prevent any file encrypting malware from running.


Your computer should now be free of the “Your personal files are encrypted” ransomware infection. If you are still experiencing problems while trying to remove “Your personal files are encrypted” ransomware, please do one of the following:

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