If your pictures, videos and documents are encrypted and a “Your personal files are encrypted” pop-up is asking for money (Bitcoins BTC) to recover the files, then your computer has been infected with the file-encrypting ransomware.
These file-encrypting ransomware programs are malware, which will encrypt the personal documents found on victim’s computer using RSA-2048 key (AES CBC 256-bit encryption algorithm). Then displays a message which offers to decrypt the data if a payment (with Bitcoins) is made within 96 hours, otherwise the data will be destroyed.
You can try to search for a decryption tool for your documents on this web pages: https://decrypter.emsisoft.com/ or https://id-ransomware.malwarehunterteam.com/
- 1. How did the “Your personal files are encrypted” ransomware get on my computer?
- 2. What is “Your personal files are encrypted” ransomware?
- 3. Is my computer infected with “Your personal files are encrypted” ransomware?
- 4. Is it possible to decrypt files encrypted by “Your personal files are encrypted” ransomware?
- 5. How to remove the “Your personal files are encrypted” ransomware (Virus Removal Guide)
- 6. How to prevent your computer from becoming infected by “Your personal files are encrypted” ransomware
1. How did the “Your personal files are encrypted” ransomware got on my computer?
These “Your personal files are encrypted” ransomware are distributed through several means. Malicious websites, or legitimate websites that have been hacked, can infect your machine through exploit kits that use vulnerabilities on your computer to install this Trojan without your permission of knowledge.
Another method used to propagate this type of malware is spam email containing infected attachments or links to malicious websites. Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can’t resist being curious as to what the email is referring to – and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the Your personal files are encrypted ransomware
The threat may also be downloaded manually by tricking the user into thinking they are installing a useful piece of software, for instance a bogus update for Adobe Flash Player or another piece of software.
2. What is Your personal files are encrypted Ransomware?
The “Your personal files are encrypted” is a ransomware program which targets all versions of Windows including Windows 10, Windows Vista, Windows 7, and Windows 8. These type of infection are notable due to how it encrypts the user’s files – namely, it uses AES-265 and RSA encryption method – in order to ensure that the affected user has no choice but to purchase the private key.
When “Your personal files are encrypted” ransomware is first installed on your computer it will create a random named executable in the %AppData% or %LocalAppData% folder. This executable will be launched and begin to scan all the drive letters on your computer for data files to encrypt.
The “Your personal files are encrypted” ransomware searches for files with certain file extensions to encrypt. The files it encrypts include important productivity documents and files such as .doc, .docx, .xls, .pdf, among others. When these files are detected, this infection will append a new extension (.ezz, .exx, .7z.encrypted) to the file name.
Files targeted are those commonly found on most PCs today; a list of file extensions for targeted files include:
.sql, .mp4, .7z, .rar, .m4a, .wma, .avi, .wmv, .csv, .d3dbsp, .zip, .sie, .sum, .ibank, .t13, .t12, .qdf, .gdb, .tax, .pkpass, .bc6, .bc7, .bkp, .qic, .bkf, .sidn, .sidd, .mddata, .itl, .itdb, .icxs, .hvpl, .hplg, .hkdb, .mdbackup, .syncdb, .gho, .cas, .svg, .map, .wmo, .itm, .sb, .fos, .mov, .vdf, .ztmp, .sis, .sid, .ncf, .menu, .layout, .dmp, .blob, .esm, .vcf, .vtf, .dazip, .fpk, .mlx, .kf, .iwd, .vpk, .tor, .psk, .rim, .w3x, .fsh, .ntl, .arch00, .lvl, .snx, .cfr, .ff, .vpp_pc, .lrf, .m2, .mcmeta, .vfs0, .mpqge, .kdb, .db0, .dba, .rofl, .hkx, .bar, .upk, .das, .iwi, .litemod, .asset, .forge, .ltx, .bsa, .apk, .re4, .sav, .lbf, .slm, .bik, .epk, .rgss3a, .pak, .big, wallet, .wotreplay, .xxx, .desc, .py, .m3u, .flv, .js, .css, .rb, .png, .jpeg, .txt, .p7c, .p7b, .p12, .pfx, .pem, .crt, .cer, .der, .x3f, .srw, .pef, .ptx, .r3d, .rw2, .rwl, .raw, .raf, .orf, .nrw, .mrwref, .mef, .erf, .kdc, .dcr, .cr2, .crw, .bay, .sr2, .srf, .arw, .3fr, .dng, .jpe, .jpg, .cdr, .indd, .ai, .eps, .pdf, .pdd, .psd, .dbf, .mdf, .wb2, .rtf, .wpd, .dxg, .xf, .dwg, .pst, .accdb, .mdb, .pptm, .pptx, .ppt, .xlk, .xlsb, .xlsm, .xlsx, .xls, .wps, .docm, .docx, .doc, .odb, .odc, .odm, .odp, .ods, .odt
While encrypting your files, the ransomware may create a text file ransom note in each folder that a file has been encrypted and on the Windows desktop. This type of ransomware, may also change your Windows desktop wallpaper. Both the wallpaper and the text ransom note will contain the same information on how to access the payment site and get your files back.
3. Is my computer infected with Your personal files are encrypted virus?
If your computer is infected with this type of ransomware, your persoanl documents will be encrypted and you will see a message asking you to send bitcoints to recover them.
The messages displayed by this ransomware infection can be localized depending on the user’s location, with text written in the appropriate language. This is the usual message that the Your personal files are encrypted virus may display:
Your personal files are encrypted!
Your files have been safely encrypted on this PC: photos, videos, documents, etc. Click “Show encrypted files” Button to view a complete list of encrypted files, and you can personally verify this. Encryption was produced using a unique public key RSA-2048 generated for this computer. To decrypt files you need to obtain the private key. The only copy of the private key, which allow you to decrypt your files, is located on a secret server in the Internet; the server will eliminate the key after a time period specified in this window.
Once this has been done, nobody will ever be able to recover.
4. Is it possible to decrypt files encrypted by Your personal files are encrypted ransomware?
The “Your personal files are encrypted” ransomware uses a AES-265 and RSA encryption method – in order to ensure that the affected user has no choice but to purchase the private key. The RSA public key can only be decrypted with its corresponding private key. Since the AES key is hidden using RSA encryption and the RSA private key is not available, decrypting the files is not feasible as of this writing.
Brute forcing the decryption key is not realistic due to the length of time required to break an AES encryption key.
Because the needed private key to unlock the encrypted file is only available through the cyber criminals, victims may be tempted to purchase it and pay the exorbitant fee. However, doing so may encourage these bad guys to continue and even expand their operations. We strongly suggest that you do not send any money to these cyber criminals, and instead address to the law enforcement agency in your country to report this attack.
5. How to remove the “Your personal files are encrypted” ransomware (Virus Removal Guide)
Furthermore, your files may be permanently compromised when trying to remove this infection or trying to recover the encrypted documents.
A. Remove “Your personal files are encrypted” ransomware from your computer
STEP 1: Remove “Your personal files are encrypted” virus with Malwarebytes Anti-Malware Free
Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.
- You can download download Malwarebytes Anti-Malware from the below link.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware Free”)
- Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup” to start the installation of Malwarebytes Anti-Malware.
You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
- When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
- Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Scan Now” button.
- Malwarebytes Anti-Malware will now start scanning your computer for the “Your personal files are encrypted” ransowmare. When Malwarebytes Anti-Malware is scanning it will look like the image below.
- When the scan has completed, you will now be presented with a screen showing you the malware infections that Malwarebytes Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Remove Seletected” button.
Please note that the infections found may be different than what is shown in the image.
- Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats
STEP 2: Double-check for the Your personal files are encrypted malware infection with HitmanPro
HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.
- You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
- Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
Click on the “Next” button, to install HitmanPro on your computer.
- HitmanPro will now begin to scan your computer for “Your personal files are encrypted” malicious files.
- When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove “Your personal files are encrypted” malware.
- Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
B. How to restore your files encrypted by “Your personal files are encrypted” ransomware
Option 1: Restore your files encrypted by “Your personal files are encrypted” ransomware with ShadowExplorer
The “Your personal files are encrypted” ransomware will attempt to delete all shadow copies when you first start any executable on your computer after becoming infected. Thankfully, the infection is not always able to remove the shadow copies, so you should continue to try restoring your files using this method.
- You can download ShadowExplorer from the below link:
SHADOW EXPLORER DOWNLOAD LINK (This link will open a new web page from where you can download “ShadowExplorer”)
- Once you have downloaded and installed ShadowExplorer, you can follow the below video guide on how to restore your files while using this program.
Option 2: Restore your files encrypted by “Your personal files are encrypted” ransomware with File Recovery Software
When “Your personal files are encrypted” malware encrypts a file it first makes a copy of it, encrypts the copy, and then deletes the original. Due to this you can use file recovery software such as:
You can follow the below guide on how to use Recuva:
- EaseUS Data Recovery Wizard Free
How to prevent your computer from becoming infected by “Your personal files are encrypted” ransomware
To protect your computer from the “Your personal files are encrypted” ransomware, you should always have an antivirus installed on your computer and always have a backup for your personal documents.
As an extra protection method you can use HitmanPro.Alert, which will prevent any file encrypting malware from running.
If you are still experiencing problems while trying to remove virus from your machine, please do one of the following: