Removal guide Scam Alerts

Remove Live Security Platinum (TUTORIAL)

By Stelian6 min read

If you are reading this article than you’re most likely trying to find out, what Live Security Platinum is and how you can get rid of this virus.
As you’ve probably realized by now,Live Security Platinum is a malicious software (rogue security software) that is displaying bogus antivirus alerts in an attempt to scare you into buying this fake security product.
Live Security Platinum is also blocking you from running programs and is causing browser redirects and slowing down your PC.

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Live Security Platinum Images

Below you can see some images of Live Security Platinum.
[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

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  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    Download RegistryFix.regOpens the download page in a new tab.
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    Download RKillYour download starts right away.
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    Download MalwarebytesFree official installer. Your download starts right away.
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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Join the discussion

311 comments

Share your experience or ask a question about this article.

Discussion

  1. Felipe Asevedo

    Thank you very much. You helped me a lot with these tips.

    Best regards.

    ReplyReport
  2. Andrew

    Thanks very much Stelian. Your tutorial and instructions were clear and precise. I really appreciated your assistance. No more rogue virus. Keep up the good work!

    ReplyReport
  3. Valery

    Thank you very much! It really works.
    Step 6 is very important, you can kill the virus, but it will come again through the malicious pop up.
    Many thanks again!

    ReplyReport
  4. sunset

    Hi,
    I followed the above instructions to remove Live Security Platinum from my PC and it appeared to have worked…both Malwarebytes and HitmanPro detected and deleted items but I still had problems with my system; the PC performance was very bad and slow, the files took long time to open and sometimes the PC hanged so I restarted it again. Finally I forced to format my system and setup the windows again. Now my PC is working well but the icon of the virus appears on the right lower corner of other programs’ icons and shortcuts and I cannot remove it. See those pictures:
    http://im23.gulfup.com/2012-09-04/134672622321.jpg
    http://im23.gulfup.com/2012-09-04/1346726223562.jpg
    Is this mean that the virus still infects my system? If so how can I remove it and how can I remove the icon of the virus from other programs’ icons?
    Thank you very much.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to sunset

      Hello sunset,
      That’s not the icon for the virus,those symbols are from the Windows User Account Control and means that the program need elevated privileges to run,so you’re ok! :)

      Now,for your peace of mind please perform a scan with this two on-demand scanners:
      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, click the reports button (‘Paper icon’, next to the ‘cog’ icon) on the right hand side
      10. Click Detected threats on the left
      11. Now click the Save button, and save it as kaslog.txt to your Desktop
      12. Please copy and paste the contents of kaslog.txt in your next reply.

      2.Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish
      ReplyReport
      1. sunset

        In reply to Stelian Pilici

        Thank you very much Stelian for your help
        I tried to download the Kaspersky Virus Removal Tool but when I clicked the download button it did not respond.

        Report
        1. sunset

          In reply to sunset

          Thank you very much I tried again to download the Kaspersky Virus Removal Tool and it worked well and no threat detected. Thank you again for your help.

          Report
  5. Alexander Manuel

    Stelian, thank you so much for these instructions, this has got to be the absolute worst virus I have ever encountered. I can’t believe the FBI has not gone after the bastards that wrote this code. You rock!!!!

    ReplyReport
  6. John

    I was infected with this Live Security Platinum virus. I have gone through the steps to get rid of it, but: This virus caused my Folder Options to disappear. How do I get them back? I’ve looked in the Registry for the NoFolderOptions problem but that is not there. And in gpedit.msc the “Removes the Folder Options menu fron the Tools menu” is set to Disabled. But I still cannot see my folder options. I also cannot see my Organise, Views, System Properties, Uninstall or Change a Program, Map Network Drive, or Open Control Panel Buttons.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to John

      Hello Bill
      Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on :

      STEP 1 : Run a scan with Combofix

      Download ComboFix from one of the following locations:

      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
        ———————————————————–

        • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
        • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
          ———————————————————–
        • Close any open browsers.
        • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
        • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
        • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

        ———————————————————–

       

      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to tell me if your machine is ok and the logs from this utilities.

      ReplyReport
  7. Chafic Katergi

    Hello, Please HELP!!
    I am not able to pass Step 4, when I download RKILL the system tells me that “iExplorer (2) was reported as unsafe” and it doesnt allow me to run it/save it. Please HELP!!!

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Chafic Katergi

      Hello,
      You can accept that notification and ignore the warning…
      Alternatively you can follow this guide:
      STEP 1: Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      STEP 2: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

      STEP 3 Please perform a scan with HitmanPro as seen on the guide.
      If you are having problems starting this program please use the ForceBreach mode as described in the guide.


      STEP 4: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Waiting for your reply to tell me how everything is running!
      Good luck…

      ReplyReport
      1. Chafic Katergi

        In reply to Stelian Pilici

        HI!
        I can’t ignore it, bc (and I don’t know the reason) the download box is appearing at the bottom of the page with a yellow border asking me if I want to : RUN/SAVE? I tried both and it is telling me the same thing (It isnt safe), it gives me two options either to delete it or view downlaods.
        I will try the other solution you gave me, but by Norman mode, you mean Normal yeah?

        Report
        1. Chafic Katergi

          In reply to Chafic Katergi

          It is me again, apparently this virus was trying to be a smartass! I found the files in my download folder! So I will use it! I will kick his ass soon! I will get back to you if I face a problem! THX!!

          Report
  8. Sharlene

    Cheers. Thanks for that. Googled how to fix my problems and by far the easiest. Now back up and running to have a game of poker. haha

    ReplyReport
  9. Liam

    Hi, i’m fine with the first few steps unil it gets to using the RKill software. Downloading and opening it is no problem, but within a few seconds of it being open a message comes up saying ‘windows has encountered a critical problem and will restart automatically in one minute. Please save your work now.’ I have tried several times and it has done the same, any help would be much appreciated, thanks :)

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Liam

      Hello Liam,
      Can you please run a scan with Combofix and ESET online scanner and post the logs here :

      STEP 1 : Run a scan with Combofix

      Download ComboFix from one of the following locations:

      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
        ———————————————————–

        • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
        • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
          ———————————————————–
        • Close any open browsers.
        • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
        • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
        • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

        ———————————————————–

       

      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Next,please run HitmanPro and Malwarebytes as seen on the guide.
      Waiting for your reply to tell me if your machine is ok and the logs from this utilities.

      ReplyReport
  10. Ricardo Paredes

    Hey thank you so much! This took me 5+ hours but well worth it! Thank you and Visca Barça!!

    ReplyReport
  11. brendan

    i love you! was ready to throw my laptop in the bin. order is restored.

    ReplyReport
  12. Rose

    Hey Thanks! Looks like it worked for me!
    Can’t believe people plant stuff like this, lame…
    Thanks again!

    ReplyReport
  13. Lisa

    Thank you very much for the clear, step by step instructions here. My computer is working much better now. This very helpful post is greatly appreciated! THANK YOU!

    ReplyReport
  14. Phillip Walsh

    Thank you so much for the advice, we have finally removed the dreaded live security platinum from my wife’s computer. She was using windows security essentials which is now back and running but not the windows firewall which has an error code 0x8007042c. Tried a number of fixes for this but to no avail; any suggestions?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Phillip Walsh

      Hello Phillip,
      Can you please run a scan with Combofix and ESET online scanner and post the logs here :

      STEP 1 : Run a scan with Combofix

      Download ComboFix from one of the following locations:

      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
        ———————————————————–

        • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
        • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
          ———————————————————–
        • Close any open browsers.
        • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
        • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
        • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

        ———————————————————–

       

      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      Next,please run HitmanPro and Malwarebytes as seen on the guide.
      Next,please follow this steps:
      1. Click the Start buton
      2. Type “cmd” in the Search Box and then press Enter
      3. Right-click “cmd.exe” and select “Run as administrator”
      4. Click “Continue” on the “User Account Control” Window
      5. In the command prompt type the following command
      sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto
      6.Restart your computer and check if the problem is solved.
      Waiting for your reply to tell me if your machine is ok and the logs from this utilities.

      ReplyReport
      1. Phillip Walsh

        In reply to Stelian Pilici

        Absolutely brilliant, many thanks! Windows Firewall and Updates now working again; it appeasr the update function has been out for some time as there is 664mb to download.
        Ran the Combofix and ESET, but not the others as they were downloaded and used to remove the platinum update a couple of days ago.
        I have the log and also a screen shot of the 3 ESET threats found and deleted, but not sure how to attach for you?

        Report
        1. Stelian PiliciTeam

          In reply to Phillip Walsh

          Great Phillip,
          Unless you are having other problems, it is time to do the final steps.

          1. Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
          2. In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
          3. Follow the prompts on the screen
          4. A message should appear confirming that ComboFix was uninstall
          5. Delete the following folders: (If they exist)
            C:\ComboFix
            C:\Qoobox

          You should really start a thread in our Security Configuration forum as you need to build a layerd security config: http://malwaretips.com/Forum-Security-Configuration-Wizard
          Also it would very good if you took the time and read this article that I’ve wrote: http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ .. If you follow it,then we’ll never meet again in this conditions.

          Report

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