Remove V9 Portal Site and en.v9.com (Removal Guide)

V9 Portal Site is a browser hijacker, which is promoted via other free downloads, and once installed it will change your browser homepage to en.v9.com, and default search engine to search.v9.com.
This in itself is not considered malicious as there are many legitimate programs that change these settings as well. What is considered malicious, though, is that it will also append the argument http://www.en.v9.com/ro/?si=41460&shortcut=true&tid=293 to random Windows shortcuts on your desktop and your Windows Start Menu.

V9 Portal Site will display advertisements and sponsored links in your search results, and may collect search terms from your search queries.

V9 Portal Site got on your computer after you have installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker.
For example, when you install MyFFVideoConverter, you will also agree to change your default browser homepage to en.v9.com and set your default search engine to search.v9.com. However when you uninstall MyFFVideoConverter from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove V9 Portal Site from your favorite web browser manually.

The V9 Portal Site hijack is used to boost advertising revenue, as in the use of blackhat SEO, to inflate a site’s page ranking in search results.
You should always pay attention when installing software because often, a software installer includes optional installs, such as this V9 Portal Site. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove V9.com (Virus Removal Guide)

This page is a comprehensive guide, which will remove V9.com from your Internet Explorer, Firefox and Google Chrome.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall V9.com malicious programs from your computer
STEP 2: Remove V9.com virus from Internet Explorer, Firefox and Chrome
STEP 3:Clean up the various Windows shortcuts that have been hijacked by V9.com virus
STEP 4: Remove V9.com browser hijacker from your computer with AdwCleaner
STEP 5: Remove V9.com virus with Malwarebytes Anti-Malware Free
STEP 6: Double-check for the V9.com infection with HitmanPro

STEP 1 : Uninstall V9.com malicious programs from your computer

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

1. To uninstall the malicious program responsible for the V9.com redirect from Windows XP, Windows Vista or Windows 7, click the Start button, then click on the Control Panel menu option.
   
   If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel” .Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there.
   
2. When the Control Panel window opens click on the Uninstall a program option under Programs category. This option is shown by the arrow in the image below. If you are using the Classic View of the Control Panel, then you would double-click on the Programs and Features icon instead.
   
3. When the Programs and Features or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall V9 uninstaller, WPM17.8.0.3159, V9.com Browser new tab extension, IePluginService, SupTab, NewTabs Uninstall and any other recently installed unknown program from your computer.
   To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll through the list, and uninstall any unwanted or unknown programs.
   
   Depending on what program has installed the V9.com adware infection, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

If you are having issues while trying to uninstall the V9.com program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.

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STEP 2: Remove V9.com virus from Internet Explorer, Firefox and Google Chrome

Remove V9.com virus from Internet Explorer

You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

1. Open Internet Explorer, click on the “gear icon”  in the upper right part of your browser, then click again on Internet Options.
   
2. In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
   
3. In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
   
4. When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now  need to close your browser, and then you can open Internet Explorer again.
   

Remove V9.com virus from Mozilla Firefox

If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

1. In the upper-right corner of the Firefox window, click the Firefox menu button (), the click on the “Help” () button.
   
2. From the Help menu choose Troubleshooting Information.
   
3. Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
   
4. To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
   
5. Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Note: Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Remove V9.com virus from Google Chrome

1. Remove V9.com extensions from Google Chrome.
   Click on the “Chrome menu button” ()  on the browser toolbar, select “Tools“, and then click on “Extensions“.
   
   In the Extensions tab, remove Extended Protection 1.9, Lightning Newtab, Proxy Tool  and any other unknown extensions by clicking the trash can icon.
   Basically, if you have not installed a Chrome extension, you should remove it from your web browser.
   
2. Set Google Chrome default search engine from Yahoo Search to Google.
   Click the Chrome menu   button, then select Settings and click on Manage search engines in the Search section.
   In the Search Engines dialog that appears, select Google and click the Make Default button that appears in the row.
   
   Search for Yahoo Search in the Search Engines list, and click the X button that appears at the end of the row.
   
3. Change Google Chrome homepage from V9.com to its default.
   V9 has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
   Click the Chrome menu   button, then select Settings and click on One the New Tab page in the On Startup section.
   

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STEP 3: Clean up the various Windows shortcuts that have been hijacked by V9.com virus

This infection has hijacked your browser shortcuts, so in this step we will need to manually clean them by removing the V9.com argument

1. Search for your browser shortcut (Desktop, Taskbar or Start Menu Shortcut), then right click on it and select Properties.
   
   To view the Properties menu for the browser shortcuts pinned to your Task Bar, right-click on the browser shortcut from the Taskbar, then right-click again on the browser icon as see in the below image. Alternatively, you can just Unpin the browser shortcut from your task bar, then you can add it back after you have removed the “V9.com” argument from the original browser shortcut.
   
2. In the Shortcut tab, in the Target field, remove the http://V9.com argument. Basically, there should be only the path to browser executable file. Nothing more.
   These are the default shortcut path that should be in your Target box, if the V9.com argument is there, then you should remove it.

   If you are using this browser:	In the Target field you should have:
   Internet Explorer	“C:\Program Files\Internet Explorer\iexplore.exe”
   Chrome	“C:\Program Files\Google\Chrome\Application\chrome.exe” for Windows 32 bit OR “C:\Program Files (x86)\Google\Chrome\Application\chrome.exe” for Windows 64-bit
   Firefox	“C:\Program Files\Mozilla Firefox\firefox.exe” for Windows 32-bit OR “C:\Program Files (x86)\Mozilla Firefox\firefox.exe” for Windows 64-bit

   

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STEP 4: Remove V9.com browser hijacker with AdwCleaner

The AdwCleaner utility will scan your computer and browser for V9.com malicious files that may have been installed on your computer without your knowledge.

1. You can download AdwCleaner utility from the below link.
   ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
   
   If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
3. When the AdwCleaner program will open, click on the “Scan” button as shown below.
   
   AdwCleaner will now start to search for the V9.com malicious files that may be installed on your computer.
4. To remove the V9.com malicious files that were detected in the previous step, please click on the “Clean” button.
   
5. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the “OK” button.
   AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the “OK” button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
   Please click on the “OK” button to allow AdwCleaner reboot your computer.

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STEP 5: Remove V9.com virus from your computer with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

1. You can download download Malwarebytes Anti-Malware from the below link.
   MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download Malwarebytes Anti-Malware Free)
2. Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup-consumer-2.00.xx” to start the installation of Malwarebytes Anti-Malware.
   
   You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
3. When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
   
   To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
   
4. Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Fix Now” button.
   
   Alternatively, you can click on the “Scan” tab and select “Threat Scan“, then click on the “Scan Now” button.
   
5. Malwarebytes Anti-Malware will now check for updates, and if there are any, you will need to click on the “Update Now” button.
   
6. Malwarebytes Anti-Malware will now start scanning your computer for the V9.com virus. When Malwarebytes Anti-Malware is scanning it will look like the image below.
   
7. When the scan has completed, you will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Quarantine All” button, and then click on the “Apply Now” button.
   
   Please note that the infections found may be different than what is shown in the image.
8. Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
   
   After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

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STEP 6: Double check for the V9.com infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

1. You can download HitmanPro from the below link:
   HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
2. Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
   
   Click on the “Next” button, to install HitmanPro on your computer.
   
3. HitmanPro will now begin to scan your computer for V9.com malicious files.
   
4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove V9.com malware.
   
5. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
   

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Your computer should now be free of the V9.com infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the Premium version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove V9.com hijacker from your machine, please start a new thread in our Malware Removal Assistance forum.