Remove “You’ve received a premium offer from Lyrics” virus (Removal Guide)

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Written by: Stelian Pilici

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If you are seeing random pop-up ads from “You’ve received a premium offer from Lyrics” within Internet Explorer, Firefox and Google Chrome, then your computer is infected with an adware or a potentially unwanted program.
[Image: You've received a premium offer from Lyrics popup virus]
The “You’ve received a premium offer from Lyrics” pop-ups happens regardless of the web browser or search engine, and if you are seeing a pop-up from a website saying that a “You’ve received a premium offer from Lyrics” is required, then your computer may be infected with adware or a potentially unwanted program.
This infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.

The “You’ve received a premium offer from Lyrics” ad is distributed via adware or other malicious programs. Malicious websites, or legitimate websites that have been compromised, may display this pop-up ads within your web browser.
On these infected or compromised websites, cybercriminals will display a pop-up box stating that you need to updated or install a piece of software.

If you click on the “Download” or “Install now” button, instead of installing an update, you’ll agree to download an adware or a malicious programs onto your computer.
“You’ve received a premium offer from Lyrics” link may install on your computer potentially unwanted programs like: toolbars (Sweet-Page Toolbar, AwesomeHP Toolbar), adware (EnhanceTronic, Feven 1.8, CouponBuddy) or other forms of malware.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this “You’ve received a premium offer from Lyrics” adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove “You’ve received a premium offer from Lyrics” Ads (Virus Removal Guide)

This page is a comprehensive guide, which will remove “You’ve received a premium offer from Lyrics” virus from your computer, and any other adware program that may have been installed during the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.

STEP 1: Uninstall the program responsible for the “You’ve received a premium offer from Lyrics” pop-up from your computer
STEP 2: Remove “You’ve received a premium offer from Lyrics” Ads from Internet Explorer, Firefox and Google Chrome
STEP 3: Remove “You’ve received a premium offer from Lyrics” adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner
STEP 4: Remove “You’ve received a premium offer from Lyrics” virus with Malwarebytes Anti-Malware Free
STEP 5: Double-check for the “You’ve received a premium offer from Lyrics” infection with HitmanPro

STEP 1 : Uninstall the program responsible for the “You’ve received a premium offer from Lyrics” pop-up from your computer

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall the malicious program responsible for the “You’ve received a premium offer from Lyrics” pop-up ads from Windows XP, Windows Vista or Windows 7, click the “Start” button, then click on the “Control Panel” menu option.
    [Image: Control Panel in Windows Start Menu]
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel” .Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there.
    [Image: Control Panel in Windows 8]
  2. When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category. This option is shown by the arrow in the image below. If you are using the “Classic View” of the Control Panel, then you would double-click on the “Programs and Features” icon instead.
    [Image: Uninstall a program]
  3. When the “Programs and Features” or the “Uninstall a Program” screen is displayed, scroll through the list of currently installed programs and uninstall Web Shield, RemoveThaeAdAopp, UTUobEAdaBlock, SafeSaver, SupTab, ValueApps, Lollipop, Software Updated Version, DP1815, Video Player, Convert Files for Free, Plus-HD 1.3, BetterSurf, Trusted Web, PassShow, LyricsBuddy-1, YWeb Shield 1.2, Media Player 1.1, Savings Bull, Feven Pro 1.1, Websteroids, Savings Bull, HD-Plus 3.5, Re-markit and any other recently installed unknown program from your computer.
    To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll though the list, and uninstall any unwanted or unknown programs.
    [Image: Uninstall You've received a premium offer from Lyrics malicious program from Windows]
    Depending on what program has installed the “You’ve received a premium offer from Lyrics” adware infection, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

If you are having issues while trying to uninstall the You’ve received a premium offer from Lyrics program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.

STEP 2: Remove “You’ve received a premium offer from Lyrics” Ads from Internet Explorer, Firefox and Google Chrome

Remove “You’ve received a premium offer from Lyrics” Ads from Internet Explorer

You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

  1. Open Internet Explorer, click on the “gear icon” [Image: icongear.jpg] in the upper right part of your browser, then click again on Internet Options.
    [Image: Internet Options in Internet Explorer]
  2. In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
    [Image: Reset Internet Explorer]
  3. In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
    [Image: Reset Internet Explorer to its default settings]
  4. When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now  need to close your browser, and then you can open Internet Explorer again.
    [Image Reset Internet Explorer settings to remove You've received a premium offer from Lyrics virus]

Remove “You’ve received a premium offer from Lyrics” Ads from Mozilla Firefox

If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

  1. At the top of the Firefox window, click the Firefox button, go over to the “Help” sub-menu, then select “Troubleshooting Information“.
    [Image: Firefox Troubleshooting Information]
  2. Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    [Image: Reset Firefox to its default settings to remove You've received a premium offer from Lyrics virus]
  3. To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
    [Image: Reset Firefox settings button]
  4. Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Note: Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Remove “You’ve received a premium offer from Lyrics” Ads from Google Chrome

The “You’ve received a premium offer from Lyrics” ads are caused by a malicious Chrome extension, which we will need to remove from your web browser.

  1. Click on the “Chrome menu button” (Chrome menu)  on the browser toolbar, select “Tools“, and then click on “Extensions“.
    [Image: Extensions menu in Chrome]
  2. In the Extensions tab, remove the RightSaver, SafeSaver, DP1815, Video Player, Convert Files for Free, Plus-HD 1.3, BetterSurf, Media Player 1.1, PassShow, LyricsBuddy-1, YutubeAdBlock 1.2, Media Player 1.1, Savings Bull, Feven Pro 1.1, Websteroids, Savings Bull, HD-Plus 3.5, QuickShare any other unknown extensions by clicking the trash can [Image: Remove an extension from Chrome] icon.
    Basically, if you have not installed an extensions then you should remove it from your web browser.
    If you cannot remove the extension, and under the trash can you can see the “Installed by enterprise policy” text, then you will need to follow our “Remove Installed by enterprise policy extension from Chrome” guide.
    [Image: Remove the malicious Chrome extensions]

STEP 3: Remove “You’ve received a premium offer from Lyrics” adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the “You’ve received a premium offer from Lyrics” malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    Picture of AdwCleaner Icon
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the “Scan” button as shown below.
    Picture of AdwCleaner Scan button
    AdwCleaner will now start to search for the “You’ve received a premium offer from Lyrics” malicious files that may be installed on your computer.
  4. To remove the “You’ve received a premium offer from Lyrics” malicious files that were detected in the previous step, please click on the “Clean” button.
    You've received a premium offer from Lyrics removal
  5. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are.Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.

STEP 4: Remove “You’ve received a premium offer from Lyrics” virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

  1. You can download download Malwarebytes Anti-Malware from the below link.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download Malwarebytes Anti-Malware Free)
  2. Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup-consumer-2.00.xx” to start the installation of Malwarebytes Anti-Malware.
    [Image: Malwarebytes Anti-Malware setup program]
    Picture of User Account Control You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
  3. When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
    [Image: Malwarebytes Anti-Malware Setup Wizard]
    To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
    [Image: Malwarebytes Anti-Malware Final Setup Screen]
  4. Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Fix Now” button.
    [Image: Click on the Fix Now button to start a scan]
    Alternatively, you can click on the “Scan” tab and select “Threat Scan“, then click on the “Scan Now” button.
    [Image: Malwarebytes Anti-Malware Threat Scan]
  5. Malwarebytes Anti-Malware will now check for updates, and if there are any, you will need to click on the “Update Now” button.
    [Image: Click on Update Now to update Malwarebytes Anti-Malware]
  6. Malwarebytes Anti-Malware will now start scanning your computer for the “You’ve received a premium offer from Lyrics” virus. When Malwarebytes Anti-Malware is scanning it will look like the image below.
    [Image: Malwarebytes Anti-Malware while performing a scan]
  7. When the scan has completed, you will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Quarantine All” button, and then click on the “Apply Now” button.
    [Image: Remove the malware that Malwarebytes Anti-Malware has found]
    Please note that the infections found may be different than what is shown in the image.
  8. Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
    [Image: Malwarebytes Anti-Malware while removing You've received a premium offer from Lyrics virus]
    After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

STEP 5: Double-check for the “You’ve received a premium offer from Lyrics” infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.
HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    [Image: HitmanPro start-up screen]
    Click on the “Next” button, to install HitmanPro on your computer.
    [Image: HitmanPro setup options]
  3. HitmanPro will now begin to scan your computer for “You’ve received a premium offer from Lyrics” malicious files.
    [Image: HitmanPro scanning for You've received a premium offer from Lyrics virus]
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove “You’ve received a premium offer from Lyrics” virus.
    [Image: HitmanPro scan results]
  5. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro Activate Free License]

Your computer should now be free of the “You’ve received a premium offer from Lyrics” adware infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove “You’ve received a premium offer from Lyrics” virus from your machine, please start a new thread in our Malware Removal Assistance forum.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

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