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Required
Enter the operating system and version shown in the device settings. Describe suspected infection symptoms separately; unusual behavior does not by itself confirm malware.
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Describe what you see, when it began, and whether it affects one app or the whole device. Include exact warnings if possible, with personal details removed.
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List any scans, app removals, or other troubleshooting already tried and their results. Enter None if you have not tried anything yet.
On the infected computer, open the web browser and go to Settings. What are the Homepage and Default Search Engine set to?
List the extensions installed in the affected browser and, if relevant, when each was added. The extensions menu name varies by browser.
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