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[rxcv]

Hi. My computer has been infected. I ran several malware and adware cleaning programs (malware bytes, kaspersky, adware cleaner, zemana, windows defender ( i managed to get in back on) and hitman pro. ) as per your website instructions. It has detected the malwares and adwares and cleaned them . However , when i tried using it again, i still get ads popping out from website like toronto.public.library.com and some other random website. Also , it seems that when i try to play games (steam games) - blade and soul , it seems that ads ( or something )are popping out whenever i right click on my mouse ,but gets blocked immediately. It doesnt affect my gaming , but it bothers me quite a bit to have " that weird thing (maybe ads) that pops and gets blocked immediately ( there is no indication that its an ad that got blocked since there isnt any warning , just my guess) . Any way that you could help me?

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[rxcv]

Hi i already downloaded and saved Farbar Recovery Scan Tool

 

[rxcv]

Here is the FRST.txt and Addition.txt files

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.




You will find Upload archive on your Desktop. Please upload it here

Zippyshare.com - Free File Hosting

 

[rxcv]

Hi i did what you told me to do . Here i have the fixlog.txt file however i did not see the "Upload archive " that you were referring to.

 

[rxcv]

nvm , i found the upload archive and will post right away

 

[TwinHeadedEagle]

It is not needed. How is your PC behaving now?

 

[rxcv]

Hi . my google chrome seems to be doing well now. No more pop up ads and redirect . but it seems that steam games are still acting up . im not sure how to describe it but it seems that there is something that makes the steam vibrate? or flicker? So then when i play games , like dota 2, it seems that an application ( indicated by something popping in the taskbar) gets opened then blocked right away.

 

[rxcv]

also , i noticed that after i got infected, i am not able to run anything as administrator anymore :/

 

[TwinHeadedEagle]

Can you reinstall Steam?

 

[rxcv]

I unistalled steam before the farbar scan. then i installed it again after i executed the fixtlog.txt file to check if steam isnt acting up anymore. turns out that it still is acting up . Also, i cant run anything via administrator anymore and edge isnt working. is this also because of the malwares that i got? is there a fix to this?

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[rxcv]

hey , here are the two logfiles. I found a similar incident occuring to someone that posted his solution in youtube. .. I have the exact situation (not responding flicker) just like what this guy had. I'm just not sure whether you would recommend /allow me to do what the guy in the video did as his solution.

 

[TwinHeadedEagle]

I can't see from here if your screen is flickering, but if you feel this would help, then you should try it. In majority of times even if it looks similar you can have totally different problem cause. Make sure to make a restore point before you do it.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[rxcv]

hey . I guess i could give it a try. Here is the fixlog.txt file. Everything seems to be good now with the exception of the the not responding flicker that im getting. Theres no more redirects and pop up ads.

If i try to do a system restore or even a Reset of pc , do you think that would help? im sorry im not so good with computers but thank you for your help.

 

[TwinHeadedEagle]

Your PC seems clean now. How is this flickering manifested?

 

[rxcv]

hey TwinHeadedEagle, Everything works well now. I think my PC is back to normal. No more pop up ads and redirect. I did edit the registry and it seems that the flickering issue that i had is gone now. Thank you so much for your patience in helping me solve my issue. I really appreciate it. Thank you !

 

[TwinHeadedEagle]

Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• CryptoPrevent - tool for protection against Cryptolocker and similar ransomware infections.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[rxcv]

Hey . thank you again ! followed all your instructions. Now my computer is clean ! THANK YOU !